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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5420 Views

0 replies

6 likes

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  • 6 likes

Superuser Contribution Lock screen controls android 11

Plan Premium Device Samsung S10e Operating System Android 11 My Question or Issue Spotify controls appeared on lock screen after Android 11 update does anyone know how to turn it off? I've got all lock screen notifications turned off and I tried turn...

Visitor

Plan   Premium   Device   Samsung S10e   Operating System   Android 11       My Question or Issue   Spotify controls appeared on lock scre...

peter2011

Newbie

3436 Views

4 replies

1 likes

  • 3436 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution My Spotify Refuses to Load In Any Artist Pages

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S7+Operating SystemAndroid 11 My Question or IssueTo sum it up: ever since I've switched from a Huawei Mediapad to a Samsung Galaxy S7+, Spotify has been refusing to load in any artist pages at all. I...

Regular

Plan Free Country United Kingdom Device Samsung Galaxy S7+ Operating System Android 11   My Question or Issue To sum it up: ever since I've switched from a Huawei Mediapad to a Samsung...

CarlosE

Spotify Legend

895 Views

8 replies

0 likes

  • 895 Views
  • 8 replies
  • 0 likes

My Playlists keep re-downloading!!!!

PlanPremiumCountryEgyptDeviceXiomi Poco X1Operating SystemAndroid My Question or IssueHey, I've recently got a new phone and my Playlists keep re-downloading every 3 days. I tried reinstalling the app and clearing its data/cache but nothing seems to ...

Casual Listener

Plan Premium Country Egypt Device Xiomi Poco X1 Operating System Android    My Question or Issue Hey, I've recently got a new phone and my Playlists keep re-downloading every 3 da...

Yousef3

Casual Listener

417 Views

2 replies

1 likes

  • 417 Views
  • 2 replies
  • 1 likes

Superuser Contribution Current song is not whats playing, now playing is stuck on a different track. This was supposedly fi

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

Newbie

Current song is not whats playing, now playing is stuck on a different track. This was supposedly fixed but not on my phone. Updated app today, not helping. Galaxy S7.        ...

Ivan

Spotify Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
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Superuser Contribution Playing songs

I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the Playlist I'm playing. It plays a song from another ...

Visitor

I have a free plan, my device is a Huawei p30 lite and operating system is EMUI 10.0.0, Android version is 10. When I play a song on Spotify, it changes to another song that is not in queue or I the ...

CarlosE

Spotify Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution After disconnect from Android Auto, media volume is at max

PlanPremiumCountryUSDeviceNote 10Operating SystemAndroid 10 My Question or IssueI just moved to Spotify from YTM and when I disconnect my Note 10 from Android Auto, it leaves my media volume at max and even continues playing the song for a second or ...

Regular

Plan Premium Country US Device Note 10 Operating System Android 10   My Question or Issue I just moved to Spotify from YTM and when I disconnect my Note 10 from Android Auto, it leaves...

Chief_longbeef

Regular

1664 Views

6 replies

0 likes

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Solved!!Superuser Contribution can't find downloaded songs

Device Samsung j3 My Question or IIssueI am on premium trial and testing the features. The ad said " download songs,albums and playlists with premium". So I tried. The green arrow indicates the download of the playlists seem to have worked, but I don...

Casual Listener

Device  Samsung j3   My Question or IIssue I am on premium trial and testing the features. The ad said " download songs,albums and playlists with premium". So I tried.  The green a...

Atle04

Casual Listener

69403 Views

15 replies

0 likes

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Superuser Contribution Hidden songs lost after reinstall

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring back hidden songs? Twice Spotify has done this, fir...

Regular

After a reinstall, i have now lost all the songs I had hidden. Very annoying, as I had taken a long time to trim down hundreds of albums so i didnt have to listen songs i didn't like. How do I bring ...

Novy

Moderator

711 Views

3 replies

0 likes

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Solved!!Superuser Contribution Playback not playing... time not running

PlanPremiumCountryGermanyDeviceFairphone 3Operating SystemAndroid 10 My Question or IssueHi, since 2 Weks the playback on my Android phone is not staring. The Playback button changes after clicking to the pause sign, but the timelin of the songs ar n...

Regular

Plan Premium Country Germany Device Fairphone 3 Operating System Android 10   My Question or Issue Hi, since 2 Weks the playback on my Android phone is not staring. The Playback button...

Eni

Moderator

2565 Views

11 replies

0 likes

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  • 11 replies
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Superuser Contribution Spotify has removed the option to listen to songs of a selected artist in your own playlists

PlanPremiumCountryUKDeviceSamsung Galaxy S21Operating SystemAndroid Oreo My Question or IssuePreviously in my library of playlists, I could search for an artist, and shuffle those songs of theirs in my pre-created playlist. For example, I have severa...

Newbie

  Plan Premium Country UK Device Samsung Galaxy S21 Operating System Android Oreo   My Question or Issue Previously in my library of playlists, I could search for an artist,...

Mario

Spotify Legend

532 Views

1 replies

0 likes

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  • 1 replies
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[Android] Spotify Controls

I just got the new Galaxy S21 and now my when I listen to Spotify, my music is always showing on the lock screen, but I prefer this option to be turned off. All notifications for Spotify are turned off in my phone settings and in my spotify settings....

Visitor

I just got the new Galaxy S21 and now my when I listen to Spotify, my music is always showing on the lock screen, but I prefer this option to be turned off. All notifications for Spotify are turned o...

RiveDroite

Music Fan

1276 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Android Auto Phone as display, Bluetooth controls not working

PlanPremiumCountryUnited KingdomDeviceXiaomi Mi8, Pixel 4a (5G)Operating SystemAndroid 10, Android 11 My Question or IssueOn my previous and new phone, the Bluetooth controls will not work, only volume. Play/pause, skip forward and back will not work...

Casual Listener

Plan Premium Country United Kingdom Device Xiaomi Mi8, Pixel 4a (5G) Operating System Android 10, Android 11   My Question or Issue On my previous and new phone, the Bluetooth controls...

Novy

Moderator

798 Views

3 replies

0 likes

android auto
bluetooth
Media Controls as
  • 798 Views
  • 3 replies
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Superuser Contribution Artist profile is cropped to the left

PlanPremiumCountryMexicoDeviceMoto g(7) plusOperating SystemAndroidIssue:For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving a black bar in their place.II already logged out and uninstalled the a...

Casual Listener

Plan Premium Country Mexico Device Moto g(7) plus Operating System Android Issue: For some reason the profile picture of all my artists main page appears to be cropped to the left, leaving ...

Mario

Spotify Legend

359 Views

1 replies

0 likes

"Artists page"
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  • 1 replies
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Solved!!Superuser Contribution Playlist not highlighted in green even when I'm playing songs inside that playlist

PlanPremium (Family)CountryAustraliaDeviceXiaomi Redmi Note 8TANDChromebook C425TA-H50183Operating SystemRedmi: MIUI Global 12.0.1 StableChromebook: Chrome OS Version 88.0.4324.109 (Official Build) (64-bit) My Question or IssueAs said in title and sh...

Casual Listener

Plan Premium (Family) Country Australia Device Xiaomi Redmi Note 8T AND Chromebook C425TA-H50183 Operating System Redmi: MIUI Global 12.0.1 Stable Chromebook: Chrome OS Version...

TheDreamLeaf

Casual Listener

1562 Views

2 replies

2 likes

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  • 2 replies
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Superuser Contribution Music Undownloading

Hi allI've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next day to find my music undownloaded with the playlist a...

Casual Listener

Hi all I've been having an issue with my downloaded music for the past week or so. I download a playlist the night/day before and will go to use it the next day only to come back from work the next ...

Mario

Spotify Legend

508 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Song progress bar goes beyond song length while connected to speaker device

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueEssentially, when I listen to a song through my speakers using Spotify connect, the progress bar stops at the end and the live time stamp of the song ...

Casual Listener

Plan Premium Country United Kingdom Device Google Pixel 3a Operating System Android 11   My Question or Issue Essentially, when I listen to a song through my speakers using Spotify con...

Elena

Moderator

1851 Views

6 replies

2 likes

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  • 6 replies
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Superuser Contribution Lyrics feature unavailablen on Android

PlanPremiumCountryMalaysiaDeviceSamsung A71Operating SystemAndroid 10 My Question or IssueMy account spotify does not have lyrics feature. It have this feature when i opened it on my windows but not using my android. I have uninstalled and installed ...

Visitor

Plan Premium Country Malaysia Device Samsung A71 Operating System Android 10   My Question or Issue My account spotify does not have lyrics feature. It have this feature when i opened ...

CarlosE

Spotify Legend

436 Views

1 replies

0 likes

Android
features
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  • 1 replies
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Superuser Contribution Android won't download local files from windows

PlanPremiumCountryUnited StatesDeviceSamsung A51/WindowsOperating SystemAndroid 10/Windows 10 My Question or IssueAs the title says, I am unable to download the local files on my desktop to my phone. This was working a couple weeks ago on my old phon...

Casual Listener

Plan Premium Country United States Device Samsung A51/Windows Operating System Android 10/Windows 10   My Question or Issue As the title says, I am unable to download the local files o...

CarlosE

Spotify Legend

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
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Superuser Contribution Wiedergabe stoppt ständig

PlanPremiumCountryGermanyDeviceLG G7 ThinQOperating SystemAndroid 10 My Question or IssueHallo,ich habe seit Monaten das Problem, dass die Wiedergabe auf meinem Smartphone einfach stoppt. Um die Playlist weiter zu spielen, muss ich die App öffnen und...

Newbie

Plan Premium Country Germany Device LG G7 ThinQ Operating System Android 10   My Question or Issue Hallo, ich habe seit Monaten das Problem, dass die Wiedergabe auf meinem Smartphone ...

bobobibo

Newbie

49470 Views

21 replies

1 likes

  • 49470 Views
  • 21 replies
  • 1 likes

Solved!!Superuser Contribution Can't like songs on mobile.

PlanPremiumCountryUSDeviceSamsung Galaxy S8+Operating SystemAndroid 9 Hi, I've been unable to like any songs on the mobile version of Spotify. I have premium. I even performed a clean reinstall of the app. I'm sure.When I'm on a song that's playing, ...

Casual Listener

Plan Premium Country US Device Samsung Galaxy S8+ Operating System Android 9   Hi, I've been unable to like any songs on the mobile version of Spotify. I have premium. I even performed ...

CarlosE

Spotify Legend

4252 Views

5 replies

0 likes

  • 4252 Views
  • 5 replies
  • 0 likes