Downloaded song in bad quality stuck in low quality (solved)

[davidramen_xiv]

Plan

Premium

Country

U.S.A.

Device

OnePlus 7t Pro McLaren

Operating System

Android 11

My Question or Issue:

This is a description of my issue and how I fixed it.

I had an issue where one of the songs I downloaded was in very poor quality, this happened even though I have all my quality settings for streaming and downloading set to very high. 

I removed the song from my downloads then played it again, Spotify streams it in high quality, downloading it "brought back" the low quality version; it didn't delete the song, so every time I tried to fix the quality it just found the stored data for the song and refused to update it.

steps I took that didn't work:

1. remove from downloads
2. change playlist (to allow cache to be wiped)
3. delete cache 
4. shut down phone for 10s
5. download song

then I tried:

1. remove all downloads
2. change playlist
3. delete cache 
4. turn off spotify
5. delete entire com.spotify.music
6. shut down phone for 10s
7. download song

and that didn't work

so then I tried:

1. remove all downloads
2. change playlist
3. delete cache 
4. turn off spotify
5. delete entire com.spotify.music
6. in system settings I tapped Storage, Music and Audio, Spotify, and used Clear Storage
7. shut down phone for 10s
8. download song

and that worked, the system settings wiped the saved data when the app itself refused to do so