Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22344 Views
  • 57 replies
  • 22 likes
  • 22344 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868086 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868086 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24273 Views
  • 4 replies
  • 0 likes
  • 24273 Views
  • 4 replies
  • 0 likes

Random songs playing

I am a premium account holder but can't use it right now because of this issue. When I play a song it runs for a random amount of time before a new song from an unknown playlist cuts in. This happens when no song is being played too. It just starts p...

  • Newbie
  • I am a premium account holder but can't use it right now because of this issue. When I play a song it runs for a random amount of time before a new song from an unknown playlist cuts in. This happens...
  • AyuTheHuman
  • Composer
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast playback sometimes stops at end of song

PlanPremium FamilyCountryUnited KingdomDevicePixel 3aOperating SystemAndroid 11 (5 February 2021 security update) Chromecast DeviceGoogle Home Hub MaxSystem firmware version241809Cast firmware1.52.241809 My Question or IssueSpotify frequently won't a...

  • Newbie
  • Plan Premium Family Country United Kingdom Device Pixel 3a Operating System Android 11  (5 February 2021 security update)   Chromecast Device Google Home Hub Max System firmware ...
  • Alex
  • Spotify Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Speed is slow

PlanFreeCountryCanadaDeviceSamsung Galaxy 10Operating SystemAndroid 11 My Question or IssueWhen listening to some older episodes of a podcast, the speed is SUPER slow. I took the advice from another post of restarting my phone, and deleting and re-in...

  • Newbie
  • Plan Free Country Canada Device Samsung Galaxy 10 Operating System Android 11   My Question or Issue When listening to some older episodes of a podcast, the speed is SUPER slow. I took...
  • Alex
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • podcast
    slow speed
  • 440 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist radio

PlanPremiumCountryMalaysiaDevice Operating SystemAndroid 9 My Question or IssueHi. After last update the option: "go to playlist radio" disappeared. Still can go to radio via a song or artist but not direct from my playlist. Tried reinstalling the ap...

  • Casual Listener
  • Plan Premium Country Malaysia Device   Operating System Android 9   My Question or Issue Hi. After last update the option: "go to playlist radio" disappeared. Still can go to radi...
  • CarlosE
  • Moderator
  • 616 Views
  • 5 replies
  • 1 likes
  • 616 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify app keeps crashing (Huawei P20 Pro)

PlanPremiumDeviceHuawey P20 ProOperating SystemAndroid Oreo My Question or Issue Like the title says, the app just keeps crashing. Already added the app to the ignored apps of battery optimization and it keeps crashing.

  • Newbie
  • Plan Premium Device Huawey P20 Pro Operating System Android Oreo   My Question or Issue  Like the title says, the app just keeps crashing. Already added the app to the ignored apps ...
  • ecnebii
  • Newbie
  • 2826 Views
  • 7 replies
  • 12 likes
  • 2826 Views
  • 7 replies
  • 12 likes

Solved!!Superuser Contribution playlist radio missing

Plan Premium CountryArgentina DeviceMotorola One Action Operating SystemAndroid 10 App Version8.6.0.830 Issue:In the android app, the GO TO PLAYLIST RADIO option seems to be gone. I cleared cache, force stopped and even rinstalled the app, but the pl...

  • Casual Listener
  • Plan Premium   Country Argentina   Device Motorola One Action   Operating System Android 10   App Version 8.6.0.830   Issue: In the android app, the GO TO ...
  • Eni
  • Moderator
  • 4818 Views
  • 3 replies
  • 0 likes
  • 4818 Views
  • 3 replies
  • 0 likes

Accessibility - High Contrast Font

Plan - PremiumCountry - USADevice - Samsung Galaxy S8+Operating System - Android 9 Issue Hearts on liked songs are nearly impossible to differentiate when High Contrast fonts are enabled for accessibility. Without high contrast fonts enabled the hear...

  • Casual Listener
  • Plan - Premium Country - USA Device - Samsung Galaxy S8+ Operating System - Android 9   Issue   Hearts on liked songs are nearly impossible to differentiate when High Contrast fonts ...
  • JustMo06
  • Visitor
  • 891 Views
  • 3 replies
  • 1 likes
  • accessibility
    high contrast font
  • 891 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files Not Playing On Shuffle

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy 10)Operating System(Windows 10) My Question or IssueSo I've got a playlist of local files. On my phone, some are fine while others are greyed out. When I put Spotify on shuffle, it will only play t...

  • Newbie
  • Plan Premium Country United States Device (Samsung Galaxy 10) Operating System (Windows 10)   My Question or Issue So I've got a playlist of local files. On my phone, some are fine whi...
  • Mihail
  • Spotify Legend
  • 829 Views
  • 2 replies
  • 0 likes
  • 829 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't see number of songs in playlist in new app update

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 8 My Question or IssueSince the new app update, there is no way to see the number of songs in a playlist. I used to be able to see this in the Playlists page of Your Library n...

  • Newbie
  •     Plan Premium Country United States Device Google Pixel 3 Operating System Android 8   My Question or Issue Since the new app update, there is no way to see the number o...
  • Camy077
  • Newbie
  • 126223 Views
  • 62 replies
  • 67 likes
  • number of songs
    Update
  • 126223 Views
  • 62 replies
  • 67 likes

Can’t switch to offline mode

Hi all, I realized that playing downloaded podcasts was taking up data on my phone (galaxy note The spotify support page says I need to switch to offline mode by going to settings then tap “playback”. When I tap playback nothing happens. Please help

  • Casual Listener
  • Hi all, I realized that playing downloaded podcasts was taking up data on my phone (galaxy note 😎 The spotify support page says I need to switch to offline mode by going to settings then tap “playba...
  • Emilia_8
  • Community Legend
  • 1665 Views
  • 7 replies
  • 0 likes
  • 1665 Views
  • 7 replies
  • 0 likes

Superuser Contribution Wanting to remove artists from homescreen of app

PlanFree (willing to pay to get artist removed from homescreen). DeviceAndroid My Question or IssueIssue is I looked at an artist and don't want them on the homepage of the app. I have Hidden the artist. And Clean Reinstalled the app. The artist stil...

  • Newbie
  • Plan Free (willing to pay to get artist removed from homescreen).   Device Android   My Question or Issue Issue is I looked at an artist and don't want them on the homepage of the ap...
  • Ver
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify unable to cast to Vizio Soundbar

PlanFamily PremiumCountryU.S.DeviceSamsung Galaxy 9+, Macbook Pro 2019, Google Home MiniOperating SystemAndroid 10, macOS Catalina My Question or Issue I have two Vizio Soundbars (SB4451-C0, SB3651). The cast stopped working about a month or two ago....

  • Regular
  • Plan Family Premium Country U.S. Device Samsung Galaxy 9+, Macbook Pro 2019, Google Home Mini Operating System Android 10, macOS Catalina   My Question or Issue   I have two Vizi...
  • Novy
  • Moderator
  • 3129 Views
  • 10 replies
  • 0 likes
  • 3129 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution samsung free trial

hello i have bought galaxy note 20 ultra 5g it should have a 6 month trial premieum for spotifybut i couldnt activate it. so i unistalled and reinsalled spotify.and i still can not start my free trial.pls help. what should i do?

  • Casual Listener
  • hello  i have bought galaxy note 20 ultra 5g  it should have a 6 month trial premieum for spotify but i couldnt activate it. so i unistalled and reinsalled spotify. and i still can not ...
  • Eni
  • Moderator
  • 2505 Views
  • 7 replies
  • 0 likes
  • 2505 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Playback not playing... time not running

PlanPremiumCountryGermanyDeviceFairphone 3Operating SystemAndroid 10 My Question or IssueHi, since 2 Weks the playback on my Android phone is not staring. The Playback button changes after clicking to the pause sign, but the timelin of the songs ar n...

  • Regular
  • Plan Premium Country Germany Device Fairphone 3 Operating System Android 10   My Question or Issue Hi, since 2 Weks the playback on my Android phone is not staring. The Playback button...
  • Eni
  • Moderator
  • 1796 Views
  • 11 replies
  • 0 likes
  • 1796 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't play some songs

PlanPremiumCountryBulgariaDeviceHuawei Novat 5tOperating SystemAndroid 10Sporify version8.6.0.830 Hello there!Recently I'm having issues playing some songs. For example Fly Above by Mahmut Orhan - the song was in my faves and also downloaded. Few day...

  • Casual Listener
  • Plan Premium Country Bulgaria Device Huawei Novat 5t Operating System Android 10 Sporify version 8.6.0.830   Hello there! Recently I'm having issues playing some songs. For example F...
  • Jeremy
  • Spotify
  • 439 Views
  • 5 replies
  • 0 likes
  • 439 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify cannot be operated on the lock screen ( Anroid 11)

Hello Community, following problem: I can no longer operate Spotify on my lock screen. As soon as I reinstall the app, it works again. I also noticed that the "song picture" then disappeared, but that was displayed before. I cleared the cache and tri...

  • Newbie
  • Hello Community,   following problem: I can no longer operate Spotify on my lock screen. As soon as I reinstall the app, it works again. I also noticed that the "song picture" then disappeare...
  • Eni
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lokale Dateien können vom Smartphone nicht abgespielt werden

Ich habe mir verschieden Playlists auf meinem PC erstellt und lokale Dateien hinzugefügt. Diese kann ich von meinem Huawei P30 nicht abspielen oder herunterladen. Mein PC ist per LAN mit meinem Router verbunden, das Handy per WLAN. Liegt hier das Pro...

  • Casual Listener
  • Ich habe mir verschieden Playlists auf meinem PC erstellt und lokale Dateien hinzugefügt. Diese kann ich von meinem Huawei P30 nicht abspielen oder herunterladen. Mein PC ist per LAN mit meinem Route...
  • Mihail
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Radio function of the playlist gone

With the latest update on Android 9 I noticed that the possibility of having a radio starting from a playlist has disappeared, in general I have noticed that Spotify over the years is moving further away from this function which is one of the most in...

  • Regular
  • With the latest update on Android 9 I noticed that the possibility of having a radio starting from a playlist has disappeared, in general I have noticed that Spotify over the years is moving further ...
  • Jeremy
  • Spotify
  • 1473 Views
  • 11 replies
  • 3 likes
  • 1473 Views
  • 11 replies
  • 3 likes

Superuser Contribution Shuffle button not working at all (Andoid)

PlanPremiumCountryUKDevice(GalaxyTab S7 Plus)Operating System(Android 11) My Question or IssueSo I have noticed that the shuffle button in the app now does nothing at all. When you click the button it does not even just play the first song in a playi...

  • Newbie
  • Plan Premium Country UK Device (GalaxyTab S7 Plus) Operating System (Android 11)   My Question or Issue So I have noticed that the shuffle button in the app now does nothing at all.&nb...
  • Jeremy
  • Spotify
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to view songs and albums on artist page

PlanPremiumCountrySingaporeDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueI am unable to view any songs or albums when i visit an artist page. It was still fine yesterday, and im not sure if it was due to an update. the only feat...

  • Newbie
  • Plan Premium Country Singapore Device Samsung Galaxy S20 Operating System Android   My Question or Issue I am unable to view any songs or albums when i visit an artist page. It was sti...
  • Jeremy
  • Spotify
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes