Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUSDevice(Samsung Galaxy A10e)Operating System(Android 9.0) My Question or IssueIs it possible to have the widget permanently on the lock screen? If I pause my music for a while it would be nice to press play again without having to ...
Plan Premium Country US Device (Samsung Galaxy A10e) Operating System (Android 9.0) My Question or Issue Is it possible to have the widget permanently on the lock screen? If I ...
Newbie
4130 Views
3 replies
1 likes
i cant seem to join group sessions.whenever i try to join a group session, i receive a pop-up stating that the session is full, despite its maximum capacity of 6 listeners and the session only containing 3 people (with the creator of the session incl...
i cant seem to join group sessions. whenever i try to join a group session, i receive a pop-up stating that the session is full, despite its maximum capacity of 6 listeners and the session only cont...
Moderator
394 Views
1 replies
0 likes
PlanNo registered planCountryUnited States of AmericaDevice(Samsung Galaxy S20 5GOperating System(Android) My Question or IssueMy music is still randomly pausing on my Android. I have cleared the caches/data, but I am still experiencing the same issu...
Plan No registered plan Country United States of America Device (Samsung Galaxy S20 5G Operating System (Android) My Question or Issue My music is still randomly pausing on my Androi...
Spotify Legend
917 Views
5 replies
0 likes
PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...
Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
Moderator
949 Views
3 replies
0 likes
PlanPremiumCountryMexicoDeviceXIAOMI POCO M3Operating SystemMIUI 12 My Question or IssueI've tried to add shortcuts to playlists or albums in My Library from the given option on the three dot thing but they just won't appear on my actual homescreen. ...
Plan Premium Country Mexico Device XIAOMI POCO M3 Operating System MIUI 12 My Question or Issue I've tried to add shortcuts to playlists or albums in My Library from the given option...
Moderator
5784 Views
14 replies
2 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S20 UltraOperating SystemAndroid version - 11One UI version - 3.1 My Question or IssueI have been having this issue for a while now. I could be playing a podcast for hours with no issues and then will seemingl...
Plan Premium Country US Device Samsung Galaxy S20 Ultra Operating System Android version - 11 One UI version - 3.1 My Question or Issue I have been having this issue for a while now...
Visitor
2451 Views
6 replies
0 likes
DeviceSamsung Galaxy A51Operating SystemAndroid 11My Question or IssueWhere can I find the logs of the Spotify app ?
Device Samsung Galaxy A51 Operating System Android 11 My Question or Issue Where can I find the logs of the Spotify app ?
Moderator
3372 Views
1 replies
1 likes
PlanPremium CountryUK DeviceSamsung Galaxy S10 Operating SystemAndroid V11 My Question or IssueSpotify keeps reporting the same song regardless of what song is actually playing. The controls also get messed up so it thinks songs aren't playing when t...
Plan Premium Country UK Device Samsung Galaxy S10 Operating System Android V11 My Question or Issue Spotify keeps reporting the same song regardless of w...
Casual Listener
3096 Views
17 replies
3 likes
PlanFree/PremiumCountryUnited statesDeviceGalaxy s9+Operating SystemAndroid 10 My Question or Issue The menu will not open on songs when I have them downloaded to my phone and have service but it just keeps saying "Go online to see menu". A downloade...
Plan Free/Premium Country United states Device Galaxy s9+ Operating System Android 10 My Question or Issue The menu will not open on songs when I have them downloaded to my p...
Spotify Legend
745 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryAustraliaDeviceOnePlus 7Operating SystemAndroid 10 My Question or Issue After the most recent update, the Home scr...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Australia Device OnePlus 7 Operating System Androi...
Visitor
2261 Views
2 replies
2 likes
My neighbor and I have great sound systems and similar tastes in tunes. Is there a way to synch our music. This is also useful for boats tieing up.Thanks
My neighbor and I have great sound systems and similar tastes in tunes. Is there a way to synch our music. This is also useful for boats tieing up. Thanks
Moderator
345 Views
2 replies
0 likes
Hi, I've been using spotify for a long time now but never got this problem.When I started listening on spotify some days ago I suddenly realized that the music was a little weird. I listened to some music and I found out that the music was not of ric...
Hi, I've been using spotify for a long time now but never got this problem. When I started listening on spotify some days ago I suddenly realized that the music was a little weird. I listened...
616 Views
0 replies
0 likes
PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueMy spotify app still has no lyrics for all songs even it is currently the latest version. I am so confused whether my device is not compatible for ...
Plan Free/Premium Country Indonesia Device Samsung Galaxy A30 Operating System Android 10 My Question or Issue My spotify app still has no lyrics for all songs even it is currently t...
Casual Listener
557 Views
2 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceSamsung Galaxy S10+Operating SystemAndroid 11 My Question: Is it so difficult to implement this feature ?People ask for it since years in the community forum and I don't understand why it's not developped by Spotify...
Plan Premium Country Switzerland Device Samsung Galaxy S10+ Operating System Android 11 My Question: Is it so difficult to implement this feature ? People ask for it since y...
Spotify Legend
816 Views
1 replies
0 likes
There are many posts about problems between Google Assistant and spotify but they are usually from 2018 so the software was completely different back then. The problem however is the same. Suddenly after days of happy "spotify on google assistant" th...
There are many posts about problems between Google Assistant and spotify but they are usually from 2018 so the software was completely different back then. The problem however is ...
Casual Listener
17747 Views
4 replies
0 likes
PlanFreeCountryPhilippinesSamsung J5 Prime, Cherry Mobile Flare Tab ProOperating System(Android 6.0.1 , Android 9 ) My Question or IssueI can't share my spotify music on instagram story. Both apps reinstalled and updated... I allowed all permisions f...
Plan Free Country Philippines Samsung J5 Prime, Cherry Mobile Flare Tab Pro Operating System (Android 6.0.1 , Android 9 ) My Question or Issue I can't share my spotify music on ...
Spotify Star
482 Views
1 replies
0 likes
My Question or IssueMusic is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think it's an application issue because the Android system e...
My Question or Issue Music is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think i...
Spotify Legend
747 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid Android Auto - connected via USB cableSpotify Version: 8.6.14.975 My Question or IssueThis may or may not be related to a defect that was fixed recently regarding large playlists not ...
Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android Android Auto - connected via USB cable Spotify Version: 8.6.14.975 My Question or Issue This may or ...
Spotify Legend
602 Views
3 replies
0 likes
I miss the days when you could pull down your notification board and Spotify would be there with music control so that we could switch songs or pause. Now you have to pull down the notification board hit the media button select the app and only then ...
I miss the days when you could pull down your notification board and Spotify would be there with music control so that we could switch songs or pause. Now you have to pull down the notificat...
Spotify Legend
487 Views
1 replies
0 likes
