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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877702 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877702 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Superuser Contribution Media keys not working in Android 10/11

PlanPremiumCountryCanadaDeviceSamsung S9Operating SystemAndroid 10/Android 11 My Question or IssueI was on Android 10 and started having issues lately where if I ask Google Assistant to play music on Spotify, the Media keys (play, pause, skip) for Sp...

  • Music Fan
  •   Plan Premium Country Canada Device Samsung S9 Operating System Android 10/Android 11   My Question or Issue I was on Android 10 and started having issues lately where if I ask ...
  • Jeremy
  • Spotify Legend
  • 3057 Views
  • 13 replies
  • 0 likes
  • 3057 Views
  • 13 replies
  • 0 likes

Superuser Contribution Song title wont change

PlanStudent PremiumCountryUkDeviceSamsung galaxy s20+Samsung galaxy watch activeOperating SystemAndroid G986BXXS8DUE4Spotify 8.6.34.749 My Question or IssueThe song title will freeze, i can use all the buttons and and it responds but the song name an...

  • Casual Listener
  • Plan Student Premium Country Uk Device Samsung galaxy s20+ Samsung galaxy watch active Operating System Android G986BXXS8DUE4 Spotify 8.6.34.749    My Question or Issue The song...
  • Jeremy
  • Spotify Legend
  • 1042 Views
  • 7 replies
  • 0 likes
  • 1042 Views
  • 7 replies
  • 0 likes

[Android][Connect] App en android

Recién adquirí un equipo Xiaomi Redmi Note 10S y al buscar descargar esta app me indica que no es compatible con este dispositivo, como hago para poder continuar disfrutando de mi playlists? Gracias de antemano por su ayuda.

  • Visitor
  • Recién adquirí un equipo Xiaomi Redmi Note 10S y al buscar descargar esta app me indica que no es compatible con este dispositivo, como hago para poder continuar disfrutando de mi playlists? Gracias ...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Superuser Contribution Conflict with Spotify and Android Auto/Google Assistant

Realized that the following issue I have been having is actually only happening when I am streaming music with Spotify through Android Auto. When Spotify is playing, my Google Assistant often does not work properly. Examples: assistant voice sounds v...

  • Visitor
  • Realized that the following issue I have been having is actually only happening when I am streaming music with Spotify through Android Auto. When Spotify is playing, my Google Assistant often does no...
  • Jeremy
  • Spotify Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • 987 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app glitch?

PlanPremiumCountry DeviceSamsung Galaxy 9Operating System Android My Question or Issue can you sort out your categorization please? Far too many songs attributed to the wrong artist ruining my playlists.Given you've got access to the labels etc, I'm ...

  • Casual Listener
  •   Plan Premium Country     Device Samsung Galaxy 9 Operating System  Android    My Question or Issue  can you sort out your categorization please? Far t...
  • 31co2cjxk7ybj5s
  • Visitor
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

Superuser Contribution can't play albums when offline

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 11 My Question or IssueI have recently changed from ios to android . I have noticed an issue when offline trying to play albums where it will just hang and just show a blank screen when trying ...

  • Composer
  • Plan Premium Country UK Device Pixel 5 Operating System Android 11   My Question or Issue I have recently changed from ios to android .  I have noticed an issue when offline tryin...
  • d_p_4
  • Composer
  • 480 Views
  • 4 replies
  • 0 likes
  • 480 Views
  • 4 replies
  • 0 likes

Superuser Contribution New podcast episodes not appearing on show page and don't play on Android

PlanPremiumCountryUSDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueStarting last week, new podcast episodes are no longer appearing on their show's page, and when you get to that episode's page by searching for it, the episod...

  • Regular
  •   Plan Premium Country US Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Starting last week, new podcast episodes are no longer appearing on their ...
  • cihenneberger29
  • Regular
  • 3808 Views
  • 6 replies
  • 0 likes
  • Android
  • 3808 Views
  • 6 replies
  • 0 likes

Superuser Contribution "Sorry, the music stopped since your spotify account is being used on another device"

Only one user (myself) on a premium account from USA. Spotify IOS app with Chromecast to Nest Mini (Google Home). Crome casting a podcast I get the message: "Sorry, the music stopped since your spotify account is being used on another device". Tell m...

  • Newbie
  • Only one user (myself) on a premium account from USA. Spotify IOS app with Chromecast to Nest Mini (Google Home). Crome casting a podcast I get the message: "Sorry, the music stopped since your spoti...
  • Eni
  • Moderator
  • 970 Views
  • 1 replies
  • 0 likes
  • 970 Views
  • 1 replies
  • 0 likes

Superuser Contribution Currently playing song not showing

PlanPremiumCountryHungaryDeviceSamsung Galaxy A32, but also tried a galaxy j6+Operating SystemAndroid 11 My Question or IssueMy Spotify won't show the currently playing song on Android no matter what I do. I turned off battery optimization completely...

  • Casual Listener
  •  Plan Premium Country Hungary Device Samsung Galaxy A32, but also tried a galaxy j6+ Operating System Android 11   My Question or Issue My Spotify won't show the currently playin...
  • Alex
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • bluetooth
    playback
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is on for each playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceAndroid/Samsung Galaxy 10Operating SystemAndroid Oreo My Question or IssueAll custom playlists shuffle. I...

  • Regular
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Android/Samsung Galaxy 10 Operating Syst...
  • Alex
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only You story not showing up

PlanPremiumCountryUSDeviceLG Stylo 6Operating SystemAndroid 10 My Question or IssueWhen I search for Only You, it shows me mixes and playlists that match my listening, but there is no slideshow anywhere. I've read the requirements and I am completely...

  • Casual Listener
  •   Plan Premium Country US Device LG Stylo 6 Operating System Android 10   My Question or Issue When I search for Only You, it shows me mixes and playlists that match my listening...
  • Eni
  • Moderator
  • 955 Views
  • 3 replies
  • 0 likes
  • only you
  • 955 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Android 10 - App unresponsive since last update

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueSince the last update, the app is virtually unusable. It takes over a minute to load (sometimes not loading at all), doesn't display artists or content, takes up...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue Since the last update, the app is virtually unusable. It takes over a minute to load (someti...
  • Jeremy
  • Spotify Legend
  • 674 Views
  • 8 replies
  • 0 likes
  • 674 Views
  • 8 replies
  • 0 likes

Superuser Contribution It is pausing repeatedly on my samsung galaxy

PlanPremium duo planCountry DeviceSamsung galaxy 20Operating SystemAndroid My Question or IssueNo matter what it stops repeatedly about every 20-40 seconds even if i leave the app open

  • Visitor
  •   Plan Premium duo plan Country   Device Samsung galaxy 20 Operating System Android    My Question or Issue No matter what it stops repeatedly about every 20-40 seconds...
  • Jeremy
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

[Android][Podcasts] Podcast does not resume after an ad

Android. Spotify premium. When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished. I have to restart the app to fix the issue. I got Spotify premium so I wouldn't have to deal with Ads. Remove the ads or remo...

  • Newbie
  • Android. Spotify premium.   When an ad plays during a podcast the podcast can't be played or resumed after the ad is finished.    I have to restart the app to fix the issue. &nbsp...
  • 593 Views
  • 0 replies
  • 0 likes
  • Android
    Podcasts
  • 593 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists not showing up at all when using an SD Card

PlanPremium/ Android App version 8.6.32.925CountryUKDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI'm reporting this as a new issue as I did mention it in this thread - https://community.spotify.com/t5/Ongoing-Issues/Mobile-Play...

  • Roadie
  • Plan Premium/ Android App version 8.6.32.925 Country UK Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue I'm reporting this as a new issue as I did mention it ...
  • Novy
  • Moderator
  • 2425 Views
  • 27 replies
  • 0 likes
  • Android
    sd card
  • 2425 Views
  • 27 replies
  • 0 likes

How to disconnect computer's Spotify from phone?

PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...

  • Newbie
  • Plan Premium Country USA Device Moto Z2 Operating System Android 9   My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...
  • AdamDamon
  • Spotify Star
  • 1727 Views
  • 1 replies
  • 1 likes
  • laptop
    PC
    phone
  • 1727 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song muted after Skipping manually on my Bluetooth-Connected Car

Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play again. The Song time-stence runs just perfectly alon...

  • Regular
  • Hello, like many others i have the issue that my music mutes after skipping a song manually, when connected to my Car via bluetooth. I then need to turn the Volume of the car Up again or Press Play a...
  • Novy
  • Moderator
  • 1995 Views
  • 12 replies
  • 0 likes
  • Android
    bluetooth
    Car
    mute
    skip
  • 1995 Views
  • 12 replies
  • 0 likes

Superuser Contribution Discographies no longer categorized

Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch. The categories are still shown, but no items are under each category. What has happene...

  • Casual Listener
  • Recently when I click on an artist/group discography in Spotify it is not longer categorized (albums, singles, complications) but all items are shown in one bunch.    The categories are s...
  • dan_lind321
  • Casual Listener
  • 936 Views
  • 8 replies
  • 5 likes
  • 936 Views
  • 8 replies
  • 5 likes

Superuser Contribution Bass Boost from Equalizer keeps resetting to zero

PlanFree/PremiumCountry NetherlandsDevice(Nokia 7 plus)Operating System(Android Pie.) My Question or IssueBass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?

  • Casual Listener
  • Plan Free/Premium Country  Netherlands Device (Nokia 7 plus) Operating System (Android Pie.)   My Question or Issue Bass boost keep resetting to zero, problem started after updati...
  • Rickytallguy
  • Visitor
  • 12575 Views
  • 34 replies
  • 13 likes
  • Android 9.0
    Nokia 7 plus
  • 12575 Views
  • 34 replies
  • 13 likes

Superuser Contribution Car Mode not showing timecode anymore

PlanPremiumCountrySpainDeviceXiaomi Note 8Operating SystemAndroid 10 I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, only when the song starts or if I touch the screen. Why did it disappear with...

  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Note 8 Operating System Android 10   I recently noticed that, when Spotify is in Car Mode, it doesn't show the timecode of the song anymore, onl...
  • Novy
  • Moderator
  • 696 Views
  • 3 replies
  • 0 likes
  • Android
    car mode sucks
    Mobile
  • 696 Views
  • 3 replies
  • 0 likes