Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874111 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874111 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify CRASHES when connected to a receiver and displaying the lyrics.

PlanPremiumCountryColombia, however I use a VPN sometimes. (I was not using it while the issue was happening) DeviceHuawei P20 ProOperating SystemAndroid 10 My Question or IssueI connect Spotify to a Yamaha R-N303 receiver, while connected, sometimes...

  • Casual Listener
  • Plan Premium Country Colombia, however I use a VPN sometimes. (I was not using it while the issue was happening)   Device Huawei P20 Pro Operating System Android 10   My Question ...
  • Eni
  • Moderator
  • 1563 Views
  • 6 replies
  • 0 likes
  • app crashing
    lyrics
    receiver
  • 1563 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Long Press Menus on Album or Song no longer work

Long pressing albums or songs no longer brings up a menu. This means I have to rely on accurately hitting the triple elipses for most things, where if i miss it'll start playing that song. Or for albums i need to tap through to the album before being...

  • Music Fan
  • Long pressing albums or songs no longer brings up a menu. This means I have to rely on accurately hitting the triple elipses for most things, where if i miss it'll start playing that song. Or for alb...
  • Mihail
  • Spotify Legend
  • 4916 Views
  • 20 replies
  • 11 likes
  • 4916 Views
  • 20 replies
  • 11 likes

Superuser Contribution Local files cannot play

PlanPremiumCountryUSDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueImported local files on my PC, adding the files to a play list, and downloaded the playlist. Except the files cannot be played as expected: the two songs I tested...

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy S20 Operating System Android   My Question or Issue Imported local files on my PC, adding the files to a play list, and downloaded the pla...
  • Jeremy
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

[Android] If I like a song a heart on Android does not get red, is it a bug?

Can you please fix it since a GUI does not give me a hint that I actually liked a song. There is a risk that I click one more time and then I will unheart it...

  • Music Fan
  • Can you please fix it since a GUI does not give me a hint that I actually liked a song. There is a risk that I click one more time and then I will unheart it...
  • 2milho
  • Casual Listener
  • 586 Views
  • 1 replies
  • 0 likes
  • Android
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen stuck on album cover that isnt currently playing

PlanPremiumCountryUSADeviceSamsung Galaxy 10eOperating SystemAndroid 10Spotify Version8.5.70.484 My Question or IssueSpotify screen will get stuck on album of song not currently playing will also randomly pause. Tapping the backward button starts it ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 10e Operating System Android 10 Spotify Version 8.5.70.484   My Question or Issue Spotify screen will get stuck on album of song not cu...
  • Eni
  • Moderator
  • 6019 Views
  • 8 replies
  • 1 likes
  • 6019 Views
  • 8 replies
  • 1 likes

Superuser Contribution Deleted account

My google account had been deleted for some cause and I couldn't login into it, I had the the right password and email but it showed an error saying wrong email/pass, I contacted spotify support regarding this issue, they told that they could only he...

  • Visitor
  • My google account had been deleted for some cause and I couldn't login into it, I had the the right password and email but it showed an error saying wrong email/pass, I contacted spotify support rega...
  • Jeremy
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album art on lock screen sometimes not working

PlanPremiumCountry DeviceLG v60Operating SystemAndroid 11 My Question or IssueThe album art on my lock screen sometimes won't show when I play music from spotify. It works if I change the song on the lock screen and rarely if I change it in the app. ...

Screenshot_20210511-232904.png Screenshot_20210511-232855.png
  • Visitor
  •   Plan Premium Country   Device LG v60 Operating System Android 11   My Question or Issue The album art on my lock screen sometimes won't show when I play music from spotify...
  • Jeremy
  • Spotify Legend
  • 1569 Views
  • 1 replies
  • 0 likes
  • 1569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still you didn't fixed the un-downloading issues

still after note 4 age and hundreds of complains you failed to fix the main premium feature, downloads what are disappearing PlanPremiumCountryGreeceDeviceSamsung Galaxy S20ULTRA, Samsung Galaxy S7 edge, PX5 Operating SystemAndroid 10, Android 8, And...

  • Casual Listener
  • still after note 4 age and hundreds of complains you failed to fix the main premium feature, downloads what are disappearing   Plan Premium Country Greece Device Samsung Galaxy S20ULTRA, ...
  • TimPod
  • Casual Listener
  • 463 Views
  • 3 replies
  • 0 likes
  • downloads randomly lost
    Undownloading
  • 463 Views
  • 3 replies
  • 0 likes

[Android][Playlists] Playlist descriptions get cut off

Currently, at least on Android mobile, certain Playlist descriptions, including some made by Spotify, get cut off on the home screen, and there doesn't seem to be a way to read the full description of it, even after clicking into the Playlist. In fac...

  • Newbie
  • Currently, at least on Android mobile, certain Playlist descriptions, including some made by Spotify, get cut off on the home screen, and there doesn't seem to be a way to read the full description o...
  • 733 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 733 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recently played shortcuts

Hi all! Something has really really been bugging me recently I mainly use Spotify on my phone a Samsung galaxy s10 has anybody else noticed the shortcuts at the top of the home page is no longer updating? It used to update regularly but it's been stu...

Polish_20210508_233200648.jpg
  • Music Fan
  • Hi all!    Something has really really been bugging me recently I mainly use Spotify on my phone a Samsung galaxy s10 has anybody else noticed the shortcuts at the top of the home page is...
  • CarlosE
  • Moderator
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notification not updating (red magic 5g)

Notification doesn't update in notification bar but it does up date in notification logPlanPremiumCountryAUDevicered magic 5gOperating SystemAndroid 10,11 (NX659J_UNCommon_8.57) My Question or IssueNotification needs fixing

  • Regular
  • Notification doesn't update in notification bar but it does up date in notification log Plan Premium Country AU Device red magic 5g Operating System Android 10,11 (NX659J_UNCommon_8.57) &nbs...
  • CarlosE
  • Moderator
  • 871 Views
  • 15 replies
  • 0 likes
  • 871 Views
  • 15 replies
  • 0 likes

Superuser Contribution Song plays, stops mid-way, then switches to radio

For the past few months, I'll open a playlist and select a song and it will play. Then about 20-seconds into the song, it'll suddenly stop and switch to the radio. This happens whether I select a specific song or select "Shuffle". Sometimes, I can go...

  • Music Fan
  • For the past few months, I'll open a playlist and select a song and it will play.  Then about 20-seconds into the song, it'll suddenly stop and switch to the radio.  This happens whether I ...
  • Eni
  • Moderator
  • 847 Views
  • 7 replies
  • 0 likes
  • 847 Views
  • 7 replies
  • 0 likes

Superuser Contribution Issues with streaming music and clicking on playlists and artists

PlanPremiumCountryRomaniaDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueSo what's been happening since the last update (version 8.6.24.918) I've been experiencing some problems with streaming songs and clicking on playlists/ars...

  • Visitor
  • Plan Premium Country Romania Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue So what's been happening since the last update (version 8.6.24.918) I've been e...
  • Eni
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

How to access desktop app

I'm trying to combine 2 playlists together. Apparently we don't have the technology to do that on mobile but it was suggested to use the Desktop webapp.I put my browser in Desktop mode but it just loads the mobile Spotify page in desktop format.How d...

  • Regular
  • I'm trying to combine 2 playlists together. Apparently we don't have the technology to do that on mobile but it was suggested to use the Desktop webapp. I put my browser in Desktop mode but it just ...
  • gabelesma
  • Casual Listener
  • 3451 Views
  • 2 replies
  • 0 likes
  • 3451 Views
  • 2 replies
  • 0 likes

Superuser Contribution My widget is just to big...

PlanPremiumCountrySwedenDeviceSony Xperia 10 IIOperating SystemAndroid 10 My Question or IssueMy widget for Spotify is huge, want it less big. It doesn't look good at all.

  • Regular
  • Plan Premium Country Sweden Device Sony Xperia 10 II Operating System Android 10   My Question or Issue My widget for Spotify is huge, want it less big. It doesn't look good at all.
  • mrcvlsngcm
  • Casual Listener
  • 1184 Views
  • 8 replies
  • 0 likes
  • 1184 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify Connect Glitches about 12 seconds into each track.

Plan PremiumCountryUKDeviceSamsung S20eOperating SystemAndroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have recently purchased first HI Fi with integrated Spotify Connect. I am using phone to control this from the Spotify app...

  • Casual Listener
  • Plan  Premium Country UK Device Samsung S20e Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I have recently purchased first HI F...
  • Novy
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

[Android][Playlists] Search bar in my own playlists

Can you please add a search function with your own playlist. It would be so much easier to search a song within my own playlist, as sometimes I want to listen to my playlist from a certain point. Helps avoiding the stress of find songs I know I have ...

  • Visitor
  • Can you please add a search function with your own playlist. It would be so much easier to search a song within my own playlist, as sometimes I want to listen to my playlist from a certain point. Hel...
  • MattSuda
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wlan connectin issue

PlanPremiumCountrySwitzerlandDeviceFairphone 3Operating SystemAndroid 10 My Question or IssueHey everyoneI got a small problem but somehow it really gets on my nerves.When I use Spotify on my Android phone over my phones data it works without a probl...

  • Visitor
  • Plan Premium Country Switzerland Device Fairphone 3 Operating System Android 10   My Question or Issue Hey everyone I got a small problem but somehow it really gets on my nerves. ...
  • Alex
  • Spotify Legend
  • 665 Views
  • 10 replies
  • 0 likes
  • 665 Views
  • 10 replies
  • 0 likes