Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201522 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545749 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453402 Views
571 replies
38 likes
PlanFree/PremiumCountrySouth AfricaDeviceXiomi Redmi 9COperating SystemAndroid My Question or IssueI am using Spotify Lite and it has been working fine until a few weeks ago.First the problem was, my albums/playlists show the green arrow for download...
Plan Free/Premium Country South Africa Device Xiomi Redmi 9C Operating System Android My Question or Issue I am using Spotify Lite and it has been working fine until a few we...
Moderator
3892 Views
1 replies
0 likes
Whenever I search on Spotify it only searches for downloaded music. It does this both when I use Wi-Fi and data and it's really annoying. I tried uninstalling and reinstalling, restarting my device, and turning on and off the offline mode. Anyone hav...
Whenever I search on Spotify it only searches for downloaded music. It does this both when I use Wi-Fi and data and it's really annoying. I tried uninstalling and reinstalling, restarting my device, ...
Newbie
9996 Views
13 replies
13 likes
Plan: PremiumCountry: GermanyDevice: Samsung Galaxy S10Operating System: Android My Question:"Hello everyone, I use my Heos by Denon WiFi speakers to play Spotify, but unfortunately every time I start the Spotify app again I have to switch the"availa...
Plan: Premium Country: Germany Device: Samsung Galaxy S10 Operating System: Android My Question: "Hello everyone, I use my Heos by Denon WiFi speakers to play Spoti...
Moderator
958 Views
2 replies
5 likes
In android app i have disabled download using cellular, but when I have wifi turned off as soon as I change spotify from offline to online it starts downloading. Is there something I can do about this? I have seen similar question from 2019 with no a...
In android app i have disabled download using cellular, but when I have wifi turned off as soon as I change spotify from offline to online it starts downloading. Is there something I can do ab...
Casual Listener
8020 Views
4 replies
0 likes
What's going on, the repeat and shuffle are no longer options on my phone or tv for that matter. I have to log in on my laptop to use them. Is it a bug? Is it gone permanently?
What's going on, the repeat and shuffle are no longer options on my phone or tv for that matter. I have to log in on my laptop to use them. Is it a bug? Is it gone permanently?
Spotify Legend
526 Views
1 replies
0 likes
PlanFreeCountryFrenchDeviceXiaomi Redmi note 9Operating SystemAndroid 11 OS 11RP1A.200720.011 Version MIUI Global 12.5.3(RJOEUXM)My Question or IssueI created and added the songs in my playlist since July 9, 2020 until March 14,2022.total songs of my...
Plan Free Country French Device Xiaomi Redmi note 9 Operating System Android 11 OS 11RP1A.200720.011 Version MIUI Global 12.5.3(RJOEUXM) My Question or Issue I created and added the ...
Composer
729 Views
1 replies
0 likes
PlanPremium FamilyCountry DeviceAndroidOperating SystemJVC Kenwood Pioneer My Question or IssueI would like to understand why Spotify thought it would be a good idea to basically break a feature that people purchased their head units for. Why would t...
Plan Premium Family Country Device Android Operating System JVC Kenwood Pioneer My Question or Issue I would like to understand why Spotify thought it would be a good idea to ...
Roadie
525 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueThis only happens in the mobile app. I have a bluetooth device in my vehicle. What happens is that the phone will automatically connect to the...
Plan Premium Country United States Device Samsung Galaxy S22 Ultra Operating System Android 12 My Question or Issue This only happens in the mobile app. I have a bluetooth device in ...
Community Legend
1003 Views
1 replies
3 likes
PlanPremiumCountryUSA DeviceGalaxy Note 10+ Operating SystemSpotify Version 8.7.10.1262Android 12One UI Version 4.0Google Play Update Feb 1,2022 My Question or IssueSpotify app will open. I can choose a podcast and press the green play button. Contro...
Plan Premium Country USA Device Galaxy Note 10+ Operating System Spotify Version 8.7.10.1262 Android 12 One UI Version 4.0 Google Play Update Feb 1,2022 My Question o...
Community Legend
12463 Views
4 replies
2 likes
On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S. I have done the clean reinstall which did not fix the problem. I have done a clean reinstall on my d...
On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S. I have done the clean reinstall which di...
Moderator
1054 Views
3 replies
0 likes
I cant play music from my playlist it just give me a5 sec then stop help me please
I cant play music from my playlist it just give me a5 sec then stop help me please 💔💔💔
Community Legend
612 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy M12Operating SystemAndroid My Question or Issue I recently went abroad and didn't have WiFi access. Prior to going on Holiday I downloaded several albums (to device memory) and switched it to Offline mode. Aft...
Plan Premium Country UK Device Samsung Galaxy M12 Operating System Android My Question or Issue I recently went abroad and didn't have WiFi access. Prior to go...
Spotify Legend
600 Views
2 replies
1 likes
Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clearing cache/data ,reinstalling etc. In settings I am no...
Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clear...
Spotify Legend
503 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy downloaded music won't play when I am offline or not connected to internet. It keeps askin...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My down...
Spotify Legend
459 Views
1 replies
0 likes
Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possibly be the problem?
Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possi...
Moderator
472 Views
1 replies
0 likes
Add "remove from playlist" to these options?
Add "remove from playlist" to these options?
Spotify Legend
443 Views
1 replies
0 likes
PlanPremiumCountryItalyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueI start playing music by pressing on shuffle listen green button at top. Everything's fine so far. Then, after selecting a specific song from the library or playlist,...
Plan Premium Country Italy Device OnePlus 5 Operating System Android 9 My Question or Issue I start playing music by pressing on shuffle listen green button at top. Everything's fine...
Spotify Legend
1071 Views
4 replies
1 likes
Issue: Shuffle mode turns on automatically when selecting new song from the playlist. Steps to reproduce:I had the shuffle turned off and selected a new song from the same playlist, now the shuffle mode is on, without me pressing the shuffle button. ...
Issue: Shuffle mode turns on automatically when selecting new song from the playlist. Steps to reproduce: I had the shuffle turned off and selected a new song from the same playlist,...
Moderator
801 Views
2 replies
0 likes
PlanFreeCountrySpainDeviceOnePusOperating SystemAndroid 11 updated 01-01-2022My Question or IssueSpotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo.I have updated the latest radio-cd firmware and doesn't work.I can't access librar...
Plan Free Country Spain Device OnePus Operating System Android 11 updated 01-01-2022 My Question or Issue Spotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo. I have up...
Casual Listener
577 Views
2 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung note 20 ultraOperating SystemAndroid My Question or IssueThe app crashes as soon as I hit the log in button. I'm trying to log in with my email but before I can put any email or password in it crashes and closed...
Plan Premium Country Canada Device Samsung note 20 ultra Operating System Android My Question or Issue The app crashes as soon as I hit the log in button. I'm try...
Spotify Legend
413 Views
1 replies
0 likes
