Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71302 Views
  • 69 replies
  • 26 likes
  • 71302 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29634 Views
  • 5 replies
  • 0 likes
  • 29634 Views
  • 5 replies
  • 0 likes

Superuser Contribution Track info update stops

Premium Duo DeviceOneplus 3T A3003Operating System(Android 9 - Oxygen OS 9.0.6) When I use the spotify client in the car with bluetooth connection to the car radio, the track info update on the car display stops when I press the track change buttons....

  • Casual Listener
  • Premium Duo   Device Oneplus 3T A3003 Operating System (Android 9 - Oxygen OS 9.0.6)   When I use the spotify client in the car with bluetooth connection to the car radio, the track ...
  • ivanortiz20211125
  • Newbie
  • 1288 Views
  • 5 replies
  • 2 likes
  • Car Bluetooth
    track information
  • 1288 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify LAG when open in background

PlanPremiumCountryItalyDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueEvery time I listen to spotify and eventually my phone screen goes off with the app running in the background, the music starts lagging or even stops. Then, as...

  • Visitor
  • Plan Premium Country Italy Device Google Pixel 3a Operating System Android 11   My Question or Issue Every time I listen to spotify and eventually my phone screen goes off with the app...
  • Pushevolvester
  • Music Fan
  • 8021 Views
  • 9 replies
  • 7 likes
  • 8021 Views
  • 9 replies
  • 7 likes

Superuser Contribution Spotify is trying to play notification is not going away

PlanFreeDeviceXiaomi Note 9Operating SystemAndroidMy Question or IssueHello, recently with the latest update, my Spotify went crazy and sending a notification to me about the song is trying to play. This notification is not going away. I tried clean ...

  • Newbie
  • Plan Free Device Xiaomi Note 9 Operating System Android My Question or Issue Hello, recently with the latest update, my Spotify went crazy and sending a notification to me about the song is tr...
  • MafeG
  • Spotify Legend
  • 4812 Views
  • 9 replies
  • 0 likes
  • 4812 Views
  • 9 replies
  • 0 likes

Superuser Contribution New music/podcast notification bell gone?

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI was so impressed that there was finally a notification bell for new music/podcasts located within the app. Located just to the left of the recently played...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I was so impressed that there was finally a notification bell for new music/podc...
  • CarlosE
  • Moderator
  • 426 Views
  • 1 replies
  • 2 likes
  • 426 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Sort By Recently Added feature is missing.

PlanPremiumCountryEstonia DeviceRedmi Note 7Operating SystemAndroid 10 My Question or IssueSort By Recently Added feature is missing for months already and seems like you are not interested in helping your premium users. This is my second forum post....

  • Casual Listener
  •   Plan Premium Country Estonia   Device Redmi Note 7 Operating System Android 10   My Question or Issue Sort By Recently Added feature is missing for months already and see...
  • Mihail
  • Spotify Legend
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display stops on second song in car

PlanPremium DeviceHuawei nova 3iOperating SystemAndroid 9My car is hyundai elantra 2020My Question or IssueI need help... After hearing first song display change in my car in dashboard Bluetooth connection fine but after that it stops working i can s...

  • Casual Listener
  • Plan Premium   Device Huawei nova 3i Operating System Android 9 My car is hyundai elantra 2020 My Question or Issue I need help... After hearing first song display change in my car in d...
  • Basscat
  • Casual Listener
  • 482 Views
  • 2 replies
  • 1 likes
  • 482 Views
  • 2 replies
  • 1 likes

Superuser Contribution Auto start app in car and play music

PlanPremiumCountryHungaryDeviceRockchip PX6 (SYGAV Android 9.0 for Mitsubishi Lancer/EVO)Operating SystemAndroid 9.0My Question or IssueHey everyone,So about a year ago I bought a the above Android Car Radio. I started to use Spotify on it right away...

  • Regular
  • Plan Premium Country Hungary Device Rockchip PX6 (SYGAV Android 9.0 for Mitsubishi Lancer/EVO) Operating System Android 9.0 My Question or Issue Hey everyone, So about a year ago I bought a...
  • Spyke91
  • Regular
  • 6569 Views
  • 8 replies
  • 0 likes
  • Autolaunch
    Autostart
    px6
    rockchip
    Sygav
  • 6569 Views
  • 8 replies
  • 0 likes

Solved!! Autoplay won't switch off on 'other devices'

 PlanPremiumCountryUKDeviceSamsung Galaxy S10 with Echo Dot and/or Sonos speakers Operating SystemAndroid My Question or IssueAutoplay is 'off' (see image). When I play an album with Listen on This Phone, music stops at the end of the album. All good...

Screenshot_20211123-223706_Spotify.jpg
  • Music Fan
  •   Plan Premium Country UK Device Samsung Galaxy S10 with Echo Dot and/or Sonos speakers   Operating System Android   My Question or Issue Autoplay is 'off' (see image).   ...
  • AdamDamon
  • Spotify Star
  • 1388 Views
  • 3 replies
  • 1 likes
  • 1388 Views
  • 3 replies
  • 1 likes

Superuser Contribution Google Home won't play specific songs on Spotify

PlanPremiumCountryUKDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi, I have a Spotify premium account which has worked fine with my Google Home for years. But in the last week or so Google Home refuses to play specific songs. So...

  • Casual Listener
  • Plan Premium Country UK Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi, I have a Spotify premium account which has worked fine with my Google Home for year...
  • CarlosE
  • Moderator
  • 2416 Views
  • 3 replies
  • 0 likes
  • Google Home
  • 2416 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android, clock app] alarm throws NullPointerException

PlanPremiumCountryGermanyDeviceGalaxy S4 GT-I9505Operating SystemAndroid My Question or IssueSince a few updates ago, the Spotify integration for the clock app ceased working for me. Now everytime an alarm goes off, it displays "java.lang.NullPointer...

  • Casual Listener
  • Plan Premium Country Germany Device Galaxy S4 GT-I9505 Operating System Android   My Question or Issue Since a few updates ago, the Spotify integration for the clock app ceased working...
  • MafeG
  • Spotify Legend
  • 1726 Views
  • 11 replies
  • 1 likes
  • 1726 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Spotify plays different versions of the same song on different devices

PlanPremiumCountrySwedenDeviceSamsung Galaxy somethingOperating SystemSorry for my lack of technical know-how. It's Android/PC My Question or IssueTL;DR: When I listen to "Just the Two of Us" by Grover Washington, Jr. on my PC, it's the normal versio...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy something Operating System Sorry for my lack of technical know-how. It's Android/PC   My Question or Issue TL;DR: When I listen to "Ju...
  • Eni
  • Moderator
  • 2394 Views
  • 1 replies
  • 0 likes
  • 2394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs on mobile don't come with downloaded lyrics

Spotify added lyrics to songs. Which is really great!But there's one issue. Downloaded songs on mobile phones (I'm using Android) don't come with lyrics. So I can't read lyrics while I'm in offline mode.It's not really convenient. I hope this problem...

  • Casual Listener
  • Spotify added lyrics to songs. Which is really great! But there's one issue. Downloaded songs on mobile phones (I'm using Android) don't come with lyrics. So I can't read lyrics while I'm in offline...
  • Alex
  • Spotify Legend
  • 482 Views
  • 2 replies
  • 3 likes
  • 482 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify streams at low quality

PlanPremiumCountryUkDevice(Samsung Galaxy 10, Samsung Galaxy 9, Windows 10, Ipad)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen streaming spotify (using spotify connect or voice commands) on google speakers/google ca...

  • Casual Listener
  • Plan Premium Country Uk Device (Samsung Galaxy 10, Samsung Galaxy 9, Windows 10, Ipad) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When streami...
  • Novy
  • Moderator
  • 1216 Views
  • 1 replies
  • 0 likes
  • 1216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists in folders won't stay custom sorted

PlanPremium CountryUSA DevicePixel 5 Operating SystemAndroid 11 My Question or IssueI can no longer keep my playlists custom-sorted in folders on the android app. Whatever sorting I do in Windows doesn't transfer over to Android as it normally does. ...

  • Music Fan
  • Plan Premium   Country USA   Device Pixel 5   Operating System Android 11   My Question or Issue I can no longer keep my playlists custom-sorted in folders on the and...
  • Kyleno1
  • Music Fan
  • 4505 Views
  • 33 replies
  • 15 likes
  • 4505 Views
  • 33 replies
  • 15 likes

Superuser Contribution [Android][Playlists] Emine topdaş

Hello,My name is Emine Topdaş. I use spotify and I like this app. I wanted to write down an error I saw. I am using an android phone. If the phone screen is off and you want to change the music, first the stop icon becomes active, then the icon showi...

  • Casual Listener
  • Hello, My name is Emine Topdaş. I use spotify and I like this app. I wanted to write down an error I saw. I am using an android phone. If the phone screen is off and you want to change the music, fi...
  • MafeG
  • Spotify Legend
  • 533 Views
  • 5 replies
  • 0 likes
  • Android
    Playlists
  • 533 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can no longer add album to playlist

PlanFreeCountryUnited States of AmericaDevice(OnePlus 7 pro)Operating System(Android 11) My Question or IssueWhen I press the three dots the "add to playlist" option no longer appears, I have uninstalled and reinstalled the app and it's very annoying...

  • Casual Listener
  • Plan Free Country United States of America Device (OnePlus 7 pro) Operating System (Android 11)   My Question or Issue When I press the three dots the "add to playlist" option no longe...
  • Eni
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Load Spotify on Digitel 4G (Mobile Data)

PlanFreeCountryVenezuelaDeviceInfinix Hot 10Operating SystemAndroid 10 My Question or Issue English: I have a problem with Spotify and my new Digitel phone line (A telecom service provider from here in Venezuela), because, when I use my Digitel mobil...

  • Regular
  • Plan Free Country Venezuela Device Infinix Hot 10 Operating System Android 10   My Question or Issue   English:   I have a problem with Spotify and my new Digitel phone li...
  • Alex
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Impossible to shuffle an album

Plan PremiumCountry UKDevice ASUS ROG Phone IIOperating System Android 10My Question or IssueThe behavior of the play button seems to have changed, which makes it impossible to shuffle albums properly anymore. It used to be the play button would shuf...

  • Newbie
  • Plan Premium Country UK Device ASUS ROG Phone II Operating System Android 10 My Question or Issue The behavior of the play button seems to have changed, which makes it impossible to shuffle al...
  • MattSuda
  • Spotify Star
  • 592 Views
  • 2 replies
  • 4 likes
  • 592 Views
  • 2 replies
  • 4 likes

[Android][Your Library] Bring just press play feature back

Bring back just press play feature, it would pick playlists for you and new music and just cycle through it. It was at the top of made for you for like a week and I loved it, I have a hard time mentally making simple decisions so this made my life a ...

  • Visitor
  • Bring back just press play feature, it would pick playlists for you and new music and just cycle through it. It was at the top of made for you for like a week and I loved it, I have a hard time menta...
  • MattSuda
  • Spotify Star
  • 649 Views
  • 1 replies
  • 5 likes
  • Android
    Your Library
  • 649 Views
  • 1 replies
  • 5 likes

Superuser Contribution A song i played an hour ago appears on the notification bar but not the current song

PlanPremiumCountryUSDeviceSamsung Galaxy S20 FE 5G Operating SystemAndroid 11 When a song plays long enough in the app but you bring down the notification bar and it shows a song you were playing an hour or so ago...anyone else have this weird issue?...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy S20 FE 5G  Operating System Android 11     When a song plays long enough in the app but you bring down the notification bar and ...
  • Alex
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Android
    Technical Issues
  • 358 Views
  • 1 replies
  • 0 likes