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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2269 Views

0 replies

6 likes

  • 2269 Views
  • 0 replies
  • 6 likes

Superuser Contribution Music volume doesn't come back up on Android Auto notification

PlanPremiumCountry DeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueSpotify music volume lowers when there is a notification on Android Auto but the music volume is stuck on low even after the notification is over. This low volu...

Newbie

Plan Premium Country   Device Samsung Galaxy S10 Operating System Android 11   My Question or Issue Spotify music volume lowers when there is a notification on Android Auto but th...

Kiril

Moderator

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubleshooting app, music wont play (Android)

PlanPremiumCountryTheNetherlandsDeviceSamsung Galaxy s8Operating SystemAndroid 9 My Question or IssueMy music wont play on the app. It does in the webapp. If I log in on a different account on my app it works as well. But on my account the progress b...

Casual Listener

Plan Premium Country TheNetherlands Device Samsung Galaxy s8 Operating System Android 9   My Question or Issue My music wont play on the app. It does in the webapp. If I log in on a di...

Novy

Moderator

594 Views

3 replies

0 likes

  • 594 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Play Downloaded Podcasts Offline

Plan: FreeCountry: United StatesDevice: Samsung Galaxy S5 (SM-G900P)Operating System: Android 6.0.1Spotify Version: 8.6.88.1104My Question or Issue:I am having trouble getting Spotify to play downloaded podcasts (e.g., Armchair Expert) while my devic...

Casual Listener

Plan:  Free Country: United States Device: Samsung Galaxy S5 (SM-G900P) Operating System: Android 6.0.1 Spotify Version: 8.6.88.1104 My Question or Issue: I am having trouble getting Spoti...

Kiril

Moderator

6739 Views

3 replies

0 likes

Offline Access
podcast
  • 6739 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android auto and Apple CarPlay][Connect] Paid service for Android auto and Apple CarPlay

Spotify stopped working correctly with Android auto and Apple CarPlay on purpose because you are making the car Thing. But if you have an expensive car you don't want another thing on you dashboard. Why not add a subscription option to reactivate the...

Casual Listener

Spotify stopped working correctly with Android auto and Apple CarPlay on purpose because you are making the car Thing. But if you have an expensive car you don't want another thing on you dashboard. ...

Yordan

Moderator

523 Views

3 replies

0 likes

Android auto and Apple CarPlay
Connect
  • 523 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log into new installed app on Android

PlanPremium StudentCountryGermanyDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueI got a new phone and installed the app (as you do). I can't log in with my data, but it works just fine on the browser and the desktop app.The...

Visitor

  Plan Premium Student Country Germany Device Samsung Galaxy S20 FE Operating System Android 11   My Question or Issue I got a new phone and installed the app (as you do). I can'...

MafeG

Spotify Legend

660 Views

1 replies

0 likes

Account
Login
  • 660 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Rating podcasts on Spotify

Podcasts get picked up because of (electronic) word of mouth - so having the possibility to rate them would be beneficial for audience and creators alike. Adding reviews is even better, but let's start with rating.

Visitor

Podcasts get picked up because of (electronic) word of mouth - so having the possibility to rate them would be beneficial for audience and creators alike. Adding reviews is even better, but let's sta...

Eni

Moderator

406 Views

1 replies

1 likes

Mobile
Podcasts
  • 406 Views
  • 1 replies
  • 1 likes

Superuser Contribution Is there any way to bring back Behind The Lyrics?

PlanPremiumCountryCzech RepublicDeviceSamsung M12Operating SystemAndroid My Question or IssueSpotify seems to have replaced Behind The Lyrics with actual lyrics. But I loved Behind The Lyrics so much! I am a music nerd and I've learned so much just f...

Casual Listener

Plan Premium Country Czech Republic Device Samsung M12 Operating System Android   My Question or Issue Spotify seems to have replaced Behind The Lyrics with actual lyrics. But I loved ...

Alex

Spotify Legend

937 Views

1 replies

0 likes

  • 937 Views
  • 1 replies
  • 0 likes

How do i stop spotify from rearranging my playlist list based on activity?

PlanPremiumCountrySEDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueSpotify is changing the order of my playlists on my andriod phone based on what playlists I have currently been listening to. I have about... 50 lists at any given ti...

Newbie

  Plan Premium Country SE Device Samsung Galaxy Operating System Android   My Question or Issue Spotify is changing the order of my playlists on my andriod phone based on what pl...

pjyoung2013

Newbie

1879 Views

2 replies

1 likes

  • 1879 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify will no longer play personal playlists when using smart assistant devices

PlanFree/PremiumCountry Device( Samsung Galaxy 9)Operating System(Android Oreo, Windows 10,etc.) My Question or IssueWhen I tell any of my smart devices to play my personal playlists that Ive been playing in the past Spotify will instead play a publi...

Regular

Plan Free/Premium Country   Device ( Samsung Galaxy 9) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue When I tell any of my smart devices to play my ...

MafeG

Spotify Legend

1286 Views

7 replies

0 likes

  • 1286 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cant see lyrics

PlanPremiumCountryIsraelDeviceGalaxy a70Operating SystemAndroid 11 My Question or IssueI can't see lyrics on songs.Even though my friends are able to see lyrics , in my user somehow i just cant see them.Already tried cleaning cache, clean reinstall, ...

Newbie

  Plan Premium Country Israel Device Galaxy a70 Operating System Android 11   My Question or Issue I can't see lyrics on songs. Even though my friends are able to see lyrics , i...

eillie

Visitor

610 Views

2 replies

2 likes

  • 610 Views
  • 2 replies
  • 2 likes

Superuser Contribution Radio Playlist is not available for some songs

PlanPremiumCountryGermanyDeviceXiaomi Mi 9T ProOperating SystemMIUI 12.0.3.0 based on Android 10 (Issue is more or less also happening on the Windows App, see below for more information) My Question or IssueWhen choosing "Go to Song-Radio" of lesser ...

Regular

Plan Premium Country Germany Device Xiaomi Mi 9T Pro Operating System MIUI 12.0.3.0 based on Android 10 (Issue is more or less also happening on the Windows App, see below for more information...

Rulman_ibni_Segman

Visitor

1372 Views

7 replies

0 likes

bug
Radio
Radio Playlist
  • 1372 Views
  • 7 replies
  • 0 likes

Superuser Contribution Default Episodes playlist doesn't allow sorting or even respect the order episodes were added

PlanPremium FamilyCountryBrazilDeviceXiaomi MI A1Operating SystemAndroid My Question or IssueI recently realize there's a new feature that allows me easily to add podcasts episodes to a default playlist called "Meus Episodios" (My episodes). After a ...

Visitor

Plan Premium Family Country Brazil Device Xiaomi MI A1 Operating System Android   My Question or Issue I recently realize there's a new feature that allows me easily to add podcasts ep...

RichieHH

Regular

4543 Views

8 replies

23 likes

  • 4543 Views
  • 8 replies
  • 23 likes

Wrong Version of Songs Playing/Syncing to Device

PlanPremiumCountryUSADeviceGalaxy S10Operating SystemAndroid 11 My Question or IssueRecently ran into an issue where the wrong version of a song will play. First encountered this playing files on my iMac using the Spotify desktop app last week, where...

Newbie

Plan Premium Country USA Device Galaxy S10 Operating System Android 11   My Question or Issue Recently ran into an issue where the wrong version of a song will play. First encountered ...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Cracking sound in Spotify after call

Hi,Running latest of Spotify and Android 6.x on Moto X Play. All of a sudden Spotify cannot resume playing if interrupted by a call (both in- and outbound). Only sound heard is a loud cracking/crackling noise. Nothing can get real sound back again fr...

Casual Listener

Hi, Running latest of Spotify and Android 6.x on Moto X Play. All of a sudden Spotify cannot resume playing if interrupted by a call (both in- and outbound). Only sound heard is a loud cracking/crac...

marcnagels

Visitor

614 Views

2 replies

2 likes

  • 614 Views
  • 2 replies
  • 2 likes

Superuser Contribution Voice search

PlanPremiumCountryIndiaDeviceSamsung Galaxy F62Operating SystemAndroid R My Question or IssueI have been using an earlier version of spotify for a long time and I could always touch and hold the search button to search via voice. Alternatively, there...

Casual Listener

  Plan Premium Country India Device Samsung Galaxy F62 Operating System Android R   My Question or Issue I have been using an earlier version of spotify for a long time and I cou...

MafeG

Spotify Legend

884 Views

1 replies

0 likes

Android
voice
  • 884 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop File Sync to Android...yet again

PlanPremiumCountryUSDeviceSamsung Galaxy Z Fold 3 5GOperating SystemAndroid 11 My Question or IssueBefore you ask, yes, I've searched and read the countless threads about local files from a desktop not syncing to a mobile device. I've tried many of t...

Regular

Plan Premium Country US Device Samsung Galaxy Z Fold 3 5G Operating System Android 11   My Question or Issue Before you ask, yes, I've searched and read the countless threads about loc...

MafeG

Spotify Legend

660 Views

3 replies

0 likes

  • 660 Views
  • 3 replies
  • 0 likes

App crashes on android.

When is it crashing randomly: When I click on next song. When an ad is played. App version: 8.6.88.1104

Newbie

When is it crashing randomly: When I click on next song. When an ad is played. App version: 8.6.88.1104

adamvinh

Newbie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect not able to play song radio's on other device (from desktop to android)

PlanPremiumCountryFranceDeviceHuawei p30 LiteOperating SystemAndroid My Question or IssueHello,I am having a frustrating issue on spotify when I use the spotify connect feature,it's seems that music showing up when I check song radio from the app on ...

Newbie

  Plan Premium Country France Device Huawei p30 Lite Operating System Android    My Question or Issue Hello, I am having a frustrating issue on spotify when I use the spoti...

Jeremy

Spotify Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics are acting weird

PlanFree and PremiumCountryCzechiaDeviceSamsung Galaxy S9 and S6, Android 7 tablet, desktop app and web appOperating SystemAndroid 10, windows My Question or IssueHello fellow Spotify users, I have some weird experience using the Spotify's newest fea...

Newbie

Plan Free and Premium Country Czechia Device Samsung Galaxy S9 and S6, Android 7 tablet, desktop app and web app Operating System Android 10, windows   My Question or Issue Hello fello...

CarlosE

Spotify Legend

977 Views

1 replies

0 likes

lyrics
  • 977 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Your Library] Display album length while offline

For some reason album length isn't displayed without an internet connection, which doesn't really make sense to me. I'm not sure if this problem exists on other platforms than Android but either way it's a bit of a stupid problem. Please fix it, Spot...

Casual Listener

For some reason album length isn't displayed without an internet connection, which doesn't really make sense to me. I'm not sure if this problem exists on other platforms than Android but either way ...

Alex

Spotify Legend

410 Views

1 replies

0 likes

Mobile
Your Library
  • 410 Views
  • 1 replies
  • 0 likes