Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14675 Views
  • 54 replies
  • 17 likes
  • 14675 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864548 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864548 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23308 Views
  • 3 replies
  • 0 likes
  • 23308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playback keeps stopping on Galaxy S10+

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Playback has been stopping after just a few seconds. I have tried the following solutions with no luck:- reset phone- reset Spotify- uninstalled/reinstalled Sp...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue   Playback has been stopping after just a few seconds. I have tried th...
  • Jeremy
  • Spotify
  • 441 Views
  • 1 replies
  • 1 likes
  • 441 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Music from black pink wont play

will PlanFamily PremiumCountry DeviceOneplus 7tOperating SystemAndroid My Question or IssueI don't know if this is happening with other artists however when I try to play any song from black pink it wont let me, it will just cancel any other music I ...

  • Casual Listener
  •  will  Plan Family Premium Country   Device Oneplus 7t Operating System Android   My Question or Issue I don't know if this is happening with other artists however when...
  • Mihail
  • Spotify Legend
  • 2608 Views
  • 5 replies
  • 0 likes
  • 2608 Views
  • 5 replies
  • 0 likes

Music I haven't picked keeps playing without me even pressing play

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Gig Goer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • 925 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth issues

HelloYou need to fix your App - it doesn't stop playing when the Bluetooth connection is dropped - e.g. when I turn off my car (This works correctly with Google's music player and other radio apps)RegardsRami

  • Visitor
  • Hello You need to fix your App - it doesn't stop playing when the Bluetooth connection is dropped - e.g. when I turn off my car (This works correctly with Google's music player and other radio apps)...
  • Mihail
  • Spotify Legend
  • 5642 Views
  • 5 replies
  • 1 likes
  • 5642 Views
  • 5 replies
  • 1 likes

Superuser Contribution Folder wont delete on app, not showing on computer or online

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemAndroid My Question or IssueI have been having an issue for months and I can't find a way to fix it. Its like my Spotify phone app won't sync with Spotify on computer and online. I have a ra...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System Android   My Question or Issue I have been having an issue for months and I can't find a way to fix it. Its like my S...
  • Elena
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 10 - Spotify not recognizing SD card - how do I resolve?

First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my SD card. My SD card is recognized by other apps. Any...

  • Regular
  • First apologies if this is the wrong forum, I did not see any other option to post in other Spotify forums. Under Storage in the Spotify menu, I do not have an option to save downloaded songs to my S...
  • Elena
  • Moderator
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help randomizing playlists?

Hi, I'm an android user that unwillingly transferred from Google Play Music to Spotify Premium and I'm having a bit of trouble. I mostly listen to Spotify in my car with handsfree "okay Google" commands. One of the things I liked best about GPM is wh...

  • Newbie
  • Hi, I'm an android user that unwillingly transferred from Google Play Music to Spotify Premium and I'm having a bit of trouble. I mostly listen to Spotify in my car with handsfree "okay Google" comma...
  • Elena
  • Moderator
  • 323 Views
  • 1 replies
  • 1 likes
  • 323 Views
  • 1 replies
  • 1 likes

[Android][Other] Change how little elements(buttons) are installed

See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if Spotify could change the way thess are implemented...

Screenshot_20210108-041959_Spotify.png Screenshot_20210108-042015_Spotify.png
  • Visitor
  • See the two buttons, "filter" and "sort". These become rock, and do not let us click them when there is any overlay app. This seems very odd because no other app does this. It would be good to see if...
  • 247 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 247 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Playlists] Hiding Content in 2021

I've been trying to figure out how to do this for a while, but how do you hide content in Spotify across all playlists? Every source that I've found for hiding content is either for a single playlist or is outdated, as the methods that are shown in t...

Screenshot_20210102-093832.jpg
  • Casual Listener
  • I've been trying to figure out how to do this for a while, but how do you hide content in Spotify across all playlists?   Every source that I've found for hiding content is either for a single...
  • Novy
  • Moderator
  • 1895 Views
  • 5 replies
  • 3 likes
  • Android
    Playlists
  • 1895 Views
  • 5 replies
  • 3 likes

Superuser Contribution Re: gapless playback

PlanPremiumCountryNew ZealandDeviceOppo Reno4Operating SystemAndroid My Question or IssueBought premium and music has gaps. Enabled gapless playback but still has gaps. Annoying.Any help appreciated.Thanx.Rob

  • Casual Listener
  • Plan Premium Country New Zealand Device Oppo Reno4 Operating System Android   My Question or Issue Bought premium and music has gaps. Enabled gapless playback but still has gaps. Annoy...
  • CarlosE
  • Moderator
  • 572 Views
  • 4 replies
  • 0 likes
  • 572 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlists not loading

Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden"

  • Regular
  • Playlists (curated by Spotify) not loading in the android app (spinning forever) nor in the browser. In the browser I get the german error message "Playlist wurde nicht gefunden" 
  • Novy
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Frequency cut issues

PlanPremiumCountryBrazilDevice(Xiomi Redmi NOTE 9)Operating System(Android 10 running the interface MIUI 11) My Question or Issue My Spotify is cutting the low frequencies of the songs, cutting about 60hz, other apps such as Youtube, Tidal and Facebo...

  • Newbie
  •   Plan Premium Country Brazil Device (Xiomi Redmi NOTE 9) Operating System (Android 10 running the interface MIUI 11)   My Question or Issue   My Spotify is cuttin...
  • Alex
  • Spotify Legend
  • 1004 Views
  • 3 replies
  • 0 likes
  • 1004 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Assistant on Pixel 5

PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 When using Google Assistant to play a song on Spotify ("Hey Google, play by on Spotify), I will get a popup showing that the Assistant is "Opening Spotify", but nothing happens. This happ...

  • Regular
  • Plan Premium Country USA Device Pixel 5 Operating System Android 11   When using Google Assistant to play a song on Spotify ("Hey Google, play <song> by <artist> on Spotify)...
  • Mihail
  • Spotify Legend
  • 1084 Views
  • 11 replies
  • 0 likes
  • 1084 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution App crashes if I try to start a group session.

PlanPremium StudentCountryUnited StatesDeviceOnePlus 6Operating SystemOxygenOS 10.3.7 based on Android 10 My Question or IssueWhenever I try to start or open a started group session, my app crashes. I have tried clearing cache and doing a fresh insta...

  • Newbie
  • Plan Premium Student Country United States Device OnePlus 6 Operating System OxygenOS 10.3.7 based on Android 10   My Question or Issue Whenever I try to start or open a started group ...
  • Alex
  • Spotify Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs in web player pause at 10s

PlanFreeCountryPolandDeviceChromebook, but it seems the same across devices as long as I use open.spotifyOperating SystemBrowser My Question or IssueSo it's been a while, but maybe there's some simple solution. Or maybe it's cause I'm on free plan?Ev...

  • Newbie
  • Plan Free Country Poland Device Chromebook, but it seems the same across devices as long as I use open.spotify Operating System Browser   My Question or Issue So it's been a while, but...
  • Mihail
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle button doesn't appear

PlanPremiumCountryBrazilDeviceMotorola G5s PlusOperating SystemAndroid My Question or IssueShuffle button doesn't appear below the previous music button

  • Visitor
  • Plan Premium Country Brazil Device Motorola G5s Plus Operating System Android   My Question or Issue Shuffle button doesn't appear below the previous music button
  • Jeremy
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me cierra la sesión de la nada

Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortura porque Spotify no me aceptaba el correo ni contr...

  • Music Fan
  • Soy premium hace 5 años y no he tenido problemas con la aplicación pero hoy si y es que me cerraron la sesión de forma inesperada en mis 3 dispositivos y poder iniciar sesión nuevamente fue una tortu...
  • Eni
  • Moderator
  • 991 Views
  • 1 replies
  • 0 likes
  • 991 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug in track

I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com/track/3Q97Pe6a2jDjbNx5iyyJm7?si=SBvSH8JcS5eKwQtFm_...

  • Visitor
  • I want Spotify to be aware of this issue and fix it. The track seems to play at 10x speed, I checked this on all devices, including PCs and smartphones. Here is a link to it: https://open.spotify.com...
  • Jeremy
  • Spotify
  • 461 Views
  • 1 replies
  • 1 likes
  • 461 Views
  • 1 replies
  • 1 likes

Superuser Contribution The device name that is playing the music appears in the status bar as NULL.

PlanPremiumCountryTurkey DeviceGalaxy S20+Operating SystemAndroid 11 My Question or IssueThe device name that is playing the music appears in the status bar as NULL. Shown in attachment with rectangles.

  • Visitor
  • Plan Premium Country Turkey   Device Galaxy S20+ Operating System Android 11   My Question or Issue The device name that is playing the music appears in the status bar as NULL. S...
  • Alex
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play songs I've played before

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020   My Question or Issue Since 2 weeks when I want ...
  • Jeremy
  • Spotify
  • 921 Views
  • 4 replies
  • 0 likes
  • 921 Views
  • 4 replies
  • 0 likes