Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40153 Views
  • 65 replies
  • 25 likes
  • 40153 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876691 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876691 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26120 Views
  • 4 replies
  • 0 likes
  • 26120 Views
  • 4 replies
  • 0 likes

Superuser Contribution My Spotify offline got removed and cannot log in due to i am offline after the phone restart?

PlanPremiumCountryUSA DeviceMotorola G Power 2020Operating SystemAndroid 11 This is weird and annoying as heck. I have 128GB Micro SD card and motorola g power. I use my sd card as storage for offline music. I downloaded all my 700 songs for offline,...

  • Music Fan
  •   Plan Premium Country USA   Device Motorola G Power 2020 Operating System Android 11   This is weird and annoying as heck. I have 128GB Micro SD card and motorola g power. ...
  • Alex
  • Spotify Legend
  • 954 Views
  • 14 replies
  • 0 likes
  • 954 Views
  • 14 replies
  • 0 likes

Advanced search in playlists

Why are the advanced search terms available in the normal search function not available in your personal playlists? I'm not sure about the desktop or web-application but it doesn't work on Android. I'm referring to these advanced search terms. I don'...

  • Newbie
  • Why are the advanced search terms available in the normal search function not available in your personal playlists? I'm not sure about the desktop or web-application but it doesn't work on Android. ...
  • JAFFY
  • Visitor
  • 1252 Views
  • 2 replies
  • 8 likes
  • Improvement Suggestion
  • 1252 Views
  • 2 replies
  • 8 likes

Superuser Contribution [Android][Playlists] Ransom

I will not be held to ransom by you adding songs I don't want or are broken and stop my playlist until I skip them or the sound quality is so bad it hurts my ears while only allowing 6 skips forcing me to use them is unacceptable it is for this reaso...

  • Visitor
  • I will not be held to ransom by you adding songs I don't want or are broken and stop my playlist until I skip them or the sound quality is so bad it hurts my ears while only allowing 6 skips forcing ...
  • Novy
  • Moderator
  • 765 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 765 Views
  • 1 replies
  • 0 likes

Podcasts just aren't working on any platform

I've trying to fix spotify for the better half of 3 hours now. I have been listening to podcasts just fine the last few days, but since last night they just stopped playing entirely. I've been listening to The One You Feed, and once I got to episode ...

  • Visitor
  • I've trying to fix spotify for the better half of 3 hours now. I have been listening to podcasts just fine the last few days, but since last night they just stopped playing entirely. I've been listen...
  • 368 Views
  • 0 replies
  • 0 likes
  • Podcast Discussion
  • 368 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect. Songs restarts on Pioneer HM76

PlanFree/PremiumCountry DeviceSpotify Connect - Pioneer HM76 SmartPhone - Huawei P30 LiteOperating SystemAndroid My Question or IssueI have a problem, with spotify connect. Just before the song ends, it restarts. This happens only with Spotify Connec...

  • Newbie
  • Plan Free/Premium Country   Device Spotify Connect  - Pioneer HM76  SmartPhone - Huawei P30 Lite Operating System Android   My Question or Issue I have a problem, with ...
  • Alex
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played and artists followed have stopped updating

PlanFree CountryIndia DeviceXiaomi redmi note 8 pro Operating SystemAndroid 10 My Question or IssueThis happened today. So on my account, both mobile and desktop, my recently played on my profile have stopped updating since 8 hours. I've played more ...

  • Music Fan
  •   Plan Free   Country India   Device Xiaomi redmi note 8 pro   Operating System Android 10   My Question or Issue This happened today. So on my account, both mo...
  • Eni
  • Moderator
  • 790 Views
  • 4 replies
  • 3 likes
  • 790 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Songs not playing

PlanPremium, app version - 8.6.42.671Device(Xiaomi Note 8 pro)Operating System(Android 10) My Question or Issue: Every time i open Spotify songs does not play, so the only thing that helps is that i have to log off and sign back in to the account. An...

  • Casual Listener
  • Plan Premium, app version - 8.6.42.671 Device (Xiaomi Note 8 pro) Operating System (Android 10)   My Question or Issue: Every time i open Spotify songs does not play, so the only thing th...
  • Eni
  • Moderator
  • 577 Views
  • 3 replies
  • 0 likes
  • 577 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't play albums/find playlist after reinstall Android

PlanPremiumCountryRomaniaDeviceBlackview BV4000 ProOperating SystemAndroid 7.0Spotify version8.6.40.929 My Question or Issue Hi guys, my problem appeared after I did a factory data reset to my phone. Probably the last version of Spotify have been ins...

  • Casual Listener
  • Plan Premium Country Romania Device Blackview BV4000 Pro Operating System Android 7.0 Spotify version 8.6.40.929   My Question or Issue   Hi guys, my problem appeared after I d...
  • Alex
  • Spotify Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Who Else Doesn't Completely Like The New Update?

PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLAndroid Version 11 I just noticed, yesterday, that the layout for playlists, albums, and mixes are different, and I'm not completely on board with it. Firstly, some of it is confusing. I don't know, if ...

  • Roadie
  •   Plan Premium Country U.S.A. Device Google Pixel 3a XL Android Version 11   I just noticed, yesterday, that the layout for playlists, albums, and mixes are different, and I'm not ...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Android Auto] Stops showing music Artists

PlanPremiumCountryBrasilDeviceXiaomi mi 9 - Miui 12.0.4Operating SystemAndroid 10 Spotify - 8.6.40.929 Car- Jeep Compass 2019 - Android Auto via USB-C cable, Bluetooth connected After the recent update, spotify stopped showing Artists along with the ...

  • Casual Listener
  • Plan Premium Country Brasil Device Xiaomi mi 9 - Miui 12.0.4 Operating System Android 10   Spotify - 8.6.40.929   Car- Jeep Compass 2019 - Android Auto via USB-C cable, Bluetooth...
  • Julian
  • Moderator
  • 911 Views
  • 3 replies
  • 0 likes
  • android auto
  • 911 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs stop after a few seconds

PlanPremiumCountryGermany DeviceFairphone 2Operating SystemAndroid 9 My Question or IssueSongs stop playing after 7-12 seconds. Even downloaded ones. Totally annoying and sadly not the only problem I've had with spotify over the years. Problem began ...

  • Casual Listener
  • Plan Premium Country Germany   Device Fairphone 2 Operating System Android 9   My Question or Issue Songs stop playing after 7-12 seconds. Even downloaded ones. Totally annoying ...
  • Julian
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution genres collection

PlanPremiumCountryRomania My Question or IssueHello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that Spotify provides. It must be way to search and find all this icons i...

  • Music Fan
  • Plan Premium Country Romania   My Question or Issue Hello, in attachment there are some icons that describe some genres; please help me in order to find and browse all type of genres that ...
  • Mihail
  • Spotify Legend
  • 677 Views
  • 3 replies
  • 0 likes
  • Genres & Moods
  • 677 Views
  • 3 replies
  • 0 likes

Superuser Contribution Micro pauses and clicking sound during playback

Got a new Spotify App ugrade yesterday on my HTC One S. After the upgrade the songs are littered with micro pauses and clicking sounds. Does not matter if the song is downloaded or streamed. The background noise and the micro pauses makes listening t...

  • Casual Listener
  • Got a new Spotify App ugrade yesterday on my HTC One S. After the upgrade the songs are littered with micro pauses and clicking sounds. Does not matter if the song is downloaded or streamed. T...
  • Jeremy
  • Spotify Legend
  • 1455 Views
  • 5 replies
  • 3 likes
  • 1455 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Can't Sort Playlists

PlanPremiumCountryIsraelDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueAfter the newest update, there's no option to sort playlist.

  • Casual Listener
  • Plan Premium Country Israel Device Xiaomi Note 9 Pro Operating System Android   My Question or Issue After the newest update, there's no option to sort playlist.
  • IdoDavni
  • Casual Listener
  • 1476 Views
  • 3 replies
  • 0 likes
  • 1476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't play songs...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I am not able to play songs for 2 days. When I press play button nothing happens. Button t...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, ...
  • Jeremy
  • Spotify Legend
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution App crashes when opening playlist or album

PlanFree/PremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Advan S50 PrimeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Help who ever got the same problem as myMy spotify can't open the pl...

  • Visitor
  • Plan Free/Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Advan S50 Prime Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • Mihail
  • Spotify Legend
  • 1970 Views
  • 3 replies
  • 0 likes
  • Android
    Crash
  • 1970 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Autoplay dousnt work on my phone but it does on my computer

PlanFree/PremiumCountryNetherlandDeviceHuawei Mate 20Operating SystemAndroid Version 10 My Question or Issuehey guys i was wondering why my autoplay isnt workin on my smartphone i tryed literally everything Clean storage Empty Storage Cleaning cache ...

  • Casual Listener
  • Plan Free/Premium Country Netherland Device Huawei Mate 20 Operating System Android Version 10   My Question or Issue hey guys i was wondering why my autoplay isnt workin on my smartph...
  • Ver
  • Spotify Legend
  • 382 Views
  • 3 replies
  • 1 likes
  • 382 Views
  • 3 replies
  • 1 likes

Superuser Contribution I want you to update the UI of the Android App

PlanPremiumCountryJapan DeviceXPERIA 1IIOperating SystemAndroid 11 My Question or IssueLast year, the UI for the iOS version of the album and playlist screens changed.But the Android version still has the old UI.I want Android to implement a beautifu...

Screenshot_20210512-110835.png images (90).jpeg
  • Regular
  • Plan Premium Country Japan   Device XPERIA 1II Operating System Android 11   My Question or Issue Last year, the UI for the iOS version of the album and playlist screens changed....
  • flox44
  • Regular
  • 1243 Views
  • 2 replies
  • 3 likes
  • 1243 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution June 2021 update broke skip 15s for Bluetooth headphones

Updated to latest Spotify for Android (June 11 update) and could no longer skip back and forward 15 seconds, instead it skips episodes. Reverted back to a May 2021 version and problem fixed. I notice same issue was raised in June 2019 as a weird coin...

  • Casual Listener
  • Updated to latest Spotify for Android (June 11 update) and could no longer skip back and forward 15 seconds, instead it skips episodes. Reverted back to a May 2021 version and problem fixed. I notice...
  • 7xc3-s9or_tlj
  • Regular
  • 5222 Views
  • 45 replies
  • 13 likes
  • 5222 Views
  • 45 replies
  • 13 likes

Superuser Contribution Spotify Stuck on Android

PlanPremiumCountryUSOperating SystemAndroid latestDevice: Galaxy S21 Ultra My Question or IssueThe app gets stuck such that it keeps playing music through a Bluetooth device but the song is the first one on that Playlist. Similar behavior on Android ...

  • Casual Listener
  • Plan Premium Country US Operating System Android latest Device: Galaxy S21 Ultra   My Question or Issue The app gets stuck such that it keeps playing music through a Bluetooth device bu...
  • Eni
  • Moderator
  • 1661 Views
  • 3 replies
  • 1 likes
  • 1661 Views
  • 3 replies
  • 1 likes