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no in-app icons beeing displayed

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no in-app icons beeing displayed

hqckdone
Casual Listener

Plan

Premium

Country


Device

Xioami Mi 10 Pro

Operating System

Android 11 - Miui 12 V.12.2.3.0


My Question or Issue

after proceeding my software update, i finaly wanted to hear so nice music. But then i started the app and there is no icons beeing displayed. Is this an in-app resource issue or any third-party librarys who havent been loading/reaching.


Anyway this is a priority 1 (high) as this problem is persitent. Spotify is the only app who got this issue, no other apps are conflicted with this problem.


Thank you in advice and some screens are attached

Screenshot_2021-01-20-09-40-10-467_com.spotify.music.jpg
Screenshot_2021-01-20-10-56-28-576_com.spotify.music.jpg
Screenshot_2021-01-20-10-38-21-528_com.spotify.music.jpg
5 Replies

Re: no in-app icons beeing displayed

Ver
Moderator
Moderator

Hey @hqckdone,

 

Thanks for getting in touch with us 🙂

 

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one. 

 

In case you're using an SD card, you can try removing the SD card, reinstall Spotify and then try running the app without the SD. Are there any changes?

 

Keep us in the loop! We'll be right here if you have any questions.

VerModerator
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Re: no in-app icons beeing displayed

hqckdone
Casual Listener

Hello 

 

thanks for your quick response.

 

I did the following steps as described but nothing worked. I also don't use sd-card as my phone didn't have any slots.

 

I also did a complete re-flash of my current rom which worked like yesterday, fine. Its the first time i occur something this weird.

 

Did you know anything other i could try out?

 

Thanks in advance ^^ 

 

Greetings

Hqu 🙂

 

 

 

 

 

 

Re: no in-app icons beeing displayed

Ver
Moderator
Moderator

Hey @hqckdone,

 

Thanks for keeping us posted 🙂

 

In case you're using any battery optimization or power saving apps, you can deactivate them for Spotify.

 

We'd suggest you also try logging in to another account on the same device. That way we can check if it's an account-related issue. Are there any changes?

 

Let us know how it goes. If you have questions, you know where to find us.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Re: no in-app icons beeing displayed

hqckdone
Casual Listener

Greetings,

 

i did turn the battery saver off.

 

I logged in with an account in the same subscribtion as mine.

Still same issue 😕

 

Idk what i could do 😮

 

I'd like to hear from you 🙂

 

Greetings

Hqu ^^

 

Re: no in-app icons beeing displayed

Novy
Moderator
Moderator

Hi again @hqckdone

 

Thanks for getting back to us. 

 

If possible, could you try logging into your account using a different device? This will help us take a better look at what's happening. 

 

Also, let us know the Spotify version you're currently running. 

 

We'll keep an eye out for your reply. 

NovyModerator
 
Help others find this answer and click "Accept as Solution".
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"Music touches us emotionally, where words alone can't." -Henry Thoreau
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