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Plan
Premium
Country
Romania
Device
Blackview BV4000 Pro
Operating System
Android 7.0
Spotify version
8.6.40.929
My Question or Issue
Hi guys, my problem appeared after I did a factory data reset to my phone. Probably the last version of Spotify have been installed and after this whenever I search for an album, after I tap them, there are no results (blank window).
Also, can't find my created playlist in Library, the menu is like new...without results, although on my desktop there are no problems.
I have tried to connect to other mobile device and there are no errors.
Things I did:
PS: first picture is the search return and second my library
Can you please help me with this issue? 😞
Thanks
Solved! Go to Solution.
Hi there @Oniricool,
Thank you for reaching out to the Community and for the troubleshooting steps you've done so far. We're happy to help.
Can you ensure that the operating system is up-to-date?
If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.
If that doesn't do the trick, can you do a soft reset of the device to see if the issue persist?
We'll keep an eye out for your reply.
Take care 🙂
Hi there @Oniricool,
Thank you for reaching out to the Community and for the troubleshooting steps you've done so far. We're happy to help.
Can you ensure that the operating system is up-to-date?
If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.
If that doesn't do the trick, can you do a soft reset of the device to see if the issue persist?
We'll keep an eye out for your reply.
Take care 🙂
Hi Jeremy,
Thank you very much, now it works.
The operating system was the latest, I have solved this by installing the app without the card.
Big up
Hey @Oniricool,
Thanks for the reply.
Glad to hear everything work fine again 🙂
Don't hesitate to reach out again if you have questions or issues.
Cheers.
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