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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4992 Views

0 replies

6 likes

  • 4992 Views
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Superuser Contribution Chromecast

PlanPremiumCountryFranceDeviceRealme 5 pro - Huawei M2Operating SystemAndroid 10 - Android 5.1 My Question or IssueSorry for my english.For a week and only with Chromecast : I can't see the picture of the singer ( it's always the picture of the first...

Regular

Plan Premium Country France Device Realme 5 pro - Huawei M2 Operating System Android 10 - Android 5.1   My Question or Issue Sorry for my english. For a week and only with Chromecas...

CarlosE

Spotify Legend

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
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Solved!!Superuser Contribution Local files wont download after new update

Since the new update my phone can't download any new songs.There is a circle with an exclamation mark before every local song i try to add.I've reinstalled Spotify and it does not make a difference. Please take a look at this asap. This happens on 2 ...

Regular

Since the new update my phone can't download any new songs. There is a circle with an exclamation mark before every local song i try to add. I've reinstalled Spotify and it does not make a differen...

Eni

Moderator

633 Views

3 replies

0 likes

Android
local download
Spotify
  • 633 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading playlist - what is "offline"?

I understand how downloading songs and playlists work and how to use them offline. But I have trouble finding confirmation on how Spotify behaves when being on cellular data playing a pre-downloaded playlist. Since my phone is never offline, it is ei...

Regular

I understand how downloading songs and playlists work and how to use them offline. But I have trouble finding confirmation on how Spotify behaves when being on cellular data playing a pre-downloaded ...

Ver

Spotify Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song shows wrong time

When listening on my pc, I use my phone to control the music. But when any song starts the player skips forward about 1 minute. The actual song still plays normally but the time on the player is wrong. This only happens when I select my PC on the dev...

Casual Listener

When listening on my pc, I use my phone to control the music. But when any song starts the player skips forward about 1 minute. The actual song still plays normally but the time on the player is wron...

Mihail

Spotify Legend

2410 Views

6 replies

3 likes

  • 2410 Views
  • 6 replies
  • 3 likes

Superuser Contribution Spotify Android App stuck on one song and 0:00 playing on Sonos

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 11 My Question or IssueWhen playing Spotify from phone on Sonos the song tile on the app never advances to the now playing song and the counter is stuck at 0:00 yet the next songs ...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 11   My Question or Issue When playing Spotify from phone on Sonos the song tile on the app never advances ...

Xenia

Moderator

1152 Views

2 replies

0 likes

Spotify app stuck
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Superuser Contribution spotify searched songs keep repeating

When I search for a specific artist to listen to while in offline mode, I will click on one of their songs to play and usually when that one song finishes playing it either moves on to the next song in that search criteria or shuffle between the sear...

Newbie

When I search for a specific artist to listen to while in offline mode, I will click on one of their songs to play and usually when that one song finishes playing it either moves on to the next song ...

Novy

Moderator

1894 Views

2 replies

3 likes

  • 1894 Views
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Superuser Contribution Bugs when playing on external device with new version

Since yesterdays update I am experiencing incredible annoying bugs.When I play music on external devices, the playtime is not shown. It stays at 0:00 while the song is playing at the device. When the song is over and the next one is played, it doesn'...

Regular

Since yesterdays update I am experiencing incredible annoying bugs. When I play music on external devices, the playtime is not shown. It stays at 0:00 while the song is playing at the device. When...

Eni

Moderator

804 Views

4 replies

5 likes

  • 804 Views
  • 4 replies
  • 5 likes

Superuser Contribution [LG Smart Phone] Music not progressing on phone and settings are weird

PlanPremiumCountryUSDevice(LG Stylo 6) My Question or IssueAlright, so I usually use my phone as a remote to sync Spotify on both my google home mini, but it's not been working. First, songs appear to either be wrong or not playing on my phone (just ...

Newbie

Plan Premium Country US Device (LG Stylo 6)   My Question or Issue Alright, so I usually use my phone as a remote to sync Spotify on both my google home mini, but it's not been working...

Novy

Moderator

542 Views

1 replies

0 likes

Other
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Superuser Contribution How to pair Spotify with Samsung Buds+ and Samsung Galaxy Active 2 watch

I am having a audio problem between Spotify and Samsung Buds+, Active 2 watch.The Buds+ are paired with watch. I can hear the MUSIC app.However, although my Spotify playlist is on my watch, when it plays, I cannot hear it thru my Buds.If I use my Sam...

Visitor

I am having a audio problem between Spotify and Samsung Buds+, Active 2 watch. The Buds+ are paired with watch. I can hear the MUSIC app. However, although my Spotify playlist is on my watch, when ...

Novy

Moderator

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turn off top section

PlanPremiumCountryUSA Operating SystemAndroid My Question or IssueA few weeks ago this section at the top stated showing up with random albums/podcasts in it. I assumed it was top playlists/albums, but I guess not? It seems like it's more to push pod...

Casual Listener

Plan Premium Country USA  Operating System Android    My Question or Issue A few weeks ago this section at the top stated showing up with random albums/podcasts in it. I assume...

Mario

Spotify Legend

761 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Go online to see menu.

PlanPremiumCountryEnglandDeviceSamsung Galaxy A6 2018 (December)Operating SystemAndroid 9.0My Question or Issue Constantly says "Go online to see menu." When I'm online already, try it with both 4G and Wi-Fi, but it shouldn't matter anyway as I am on...

Visitor

Plan Premium Country England Device Samsung Galaxy A6 2018 (December) Operating System Android 9.0 My Question or Issue   Constantly says "Go online to see menu." When I'm online alrea...

Ivan

Spotify Legend

9175 Views

12 replies

12 likes

go online to see menu
Help
Spotify not working
spotify not working on android
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Solved!!Superuser Contribution Available song does not play

Spoiler (Highlight to read) PlanPremiumCountryCHILE Device(Motorola One)Operating System( Android Oreo) My Question or IssueI want to play a song specificly and it shows available in the playlist or artist menu... but its the only one does not play w...

Casual Listener

  Plan Premium Country CHILE   Device (Motorola One) Operating System ( Android Oreo)   My Question or Issue I want to play a song specificly and it shows available in...

Ivan

Spotify Legend

1013 Views

3 replies

0 likes

Android
player
Premium
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Superuser Contribution No video for Joe rogan

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 20 ultraOperating SystemAndroid Oreo My Question or IssueI can still not watch the Joe rogan podcast on my phone. It has been months since you've acquired Joe rogan, with the promise of being a...

Visitor

Plan Premium Country United States Device Samsung Galaxy Note 20 ultra Operating System Android Oreo   My Question or Issue I can still not watch the Joe rogan podcast on my phone. It ...

Ver

Spotify Legend

2407 Views

1 replies

0 likes

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Superuser Contribution Lockscreen, album art pictures

PlanpremiumCountryfinlandDeviceOneplus 7 proOperating System)android 10My Question or IssueIt Ias been asked for years and you seem to never pay attention to it.Can you please give us an option to disable the cover art wallpaper in the lock screen? T...

Visitor

  Plan premium Country finland Device Oneplus 7 pro Operating System) android 10 My Question or Issue It Ias been asked for years and you seem to never pay attention to it. Can you pl...

óruairc

Casual Listener

2439 Views

3 replies

8 likes

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  • 8 likes

Superuser Contribution Something went wrong ..

Plan CountryUAEDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am using Galaxy S6 tablet, after OS last update whenever am clicking on the artist name on Spotify ...

Casual Listener

Plan   Country UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I am usi...

Nabil-dxb

Casual Listener

481 Views

2 replies

0 likes

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Superuser Contribution Spotify keeps pausing every 30 sec. while playing a song but podcasts are OK

PlanPremiumCountryTurkey DeviceHuawei Mate 10Operating SystemAndroid 9 My Question or IssueWhether it is on the background or opened on the screen, Spotify keeps pausing every 30 seconds only when playing a song, not podcast. I tried pretty much ever...

Casual Listener

Plan Premium Country Turkey  Device Huawei Mate 10 Operating System Android 9   My Question or Issue Whether it is on the background or opened on the screen, Spotify keeps pausing...

Novy

Moderator

2361 Views

1 replies

0 likes

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Superuser Contribution Problems Connecting from Desktop to Andriod

PlanPremiumCountryUnited StatesDeviceOnePlus 8 Pro, PCOperating SystemOxygen Os 11, Windows 10 My Question or IssueWhen trying to transfer music from one device to the other, an issue I face is going from my computer to my phone, when I open Spotify ...

Music Fan

Plan Premium Country United States Device OnePlus 8 Pro, PC Operating System Oxygen Os 11, Windows 10   My Question or Issue When trying to transfer music from one device to the other,...

Ivan

Spotify Legend

980 Views

4 replies

0 likes

andriod
Desktop
Windows 10
  • 980 Views
  • 4 replies
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Superuser Contribution No Lyrics Option

PlanPremium StudentCountrySloveniaDeviceSamsung Galaxy s20Operating SystemAndroid 11, Windows 10 My Question or IssueI have switched from Deezer to Spotify, because of the student discount. I really miss the lyrics option and as far as I know it shou...

Visitor

Plan Premium Student Country Slovenia Device Samsung Galaxy s20 Operating System Android 11, Windows 10   My Question or Issue I have switched from Deezer to Spotify, because of the st...

Ver

Spotify Legend

554 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution Trouble playing Offline after recent update(s)

PlanFamilyCountryUSADeviceGalaxy Note 20 UltraOperating SystemAndroid 11.0Spotify Version8.6.18.720My Question or IssueAfter the two most recent updates, I'm not able to play any offline media. I live where there is no connectivity of any kind such a...

Casual Listener

Plan Family Country USA Device Galaxy Note 20 Ultra Operating System Android 11.0 Spotify Version 8.6.18.720 My Question or Issue After the two most recent updates, I'm not able to play an...

Ivan

Spotify Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
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Superuser Contribution Spotify used up all my mobile data

Plan: PremiumCountry: NorwayDevice: Samsung Galaxy S10 Lite (up to date)OS: Android 11My Question or IssueSpotify used up the remaining 500MB of my data plan while I wasn't actively using the phone or Spotify. I can only assume it was downloading som...

Casual Listener

Plan: Premium Country: Norway Device: Samsung Galaxy S10 Lite (up to date) OS: Android 11 My Question or Issue Spotify used up the remaining 500MB of my data plan while I wasn't actively using t...

Ivan

Spotify Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes