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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Visitor

374100 Views

541 replies

34 likes

Account
Free
  • 374100 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7470 Views

0 replies

7 likes

  • 7470 Views
  • 0 replies
  • 7 likes

Songs won't play in sorted order

PlanPremiumCountryNetherlands DeviceMotorola G(8)Operating SystemAndroid My Question or IssueThe songs in my playlist won't play in their sorted order (Recently added, newest songs at the top) but the other way around. If I play the most recently add...

Visitor

Plan Premium Country Netherlands   Device Motorola G(8) Operating System Android   My Question or Issue The songs in my playlist won't play in their sorted order (Recently added,...

AdamDamon

Community Legend

544 Views

1 replies

1 likes

Sorted order
  • 544 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist Folder Disappeared from account

PlanPremiumCountryUnited Kingdom DeviceAll - account relatedOperating SystemN/A My Question or IssueMy playlist folder has disappeared from my account overnight? Not sure why at all and it's only one out of 10 folders. However I can still navigate to...

Casual Listener

Plan Premium Country United Kingdom   Device All - account related Operating System N/A   My Question or Issue My playlist folder has disappeared from my account overnight? Not s...

Alex

Spotify Legend

1204 Views

7 replies

0 likes

  • 1204 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android] App and music freezing

My Question or IssueMusic is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think it's an application issue because the Android system e...

Casual Listener

My Question or Issue Music is freezing constantly. Very repeatable when turning screen off. It's not battery optimization as I've turned that off for the app and for the entire phone. I also think i...

Alex

Spotify Legend

776 Views

3 replies

0 likes

Android
Freezing
  • 776 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where the features gone???!

Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top of the top 5 is GONE!!!! I am really annoyed since ...

Music Fan

Starting to be REALLY annoyed! First the Lightning bold icon which gave me the new releases of my followed artists was gone and now the "liked songs of an artist" category which was displayed in top ...

CarlosE

Spotify Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I play my favorite songs from an artist

I am unable to play my favorite songs from specific artists.Seems now I can only play ALL of my favorite songs randomly. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even jus...

Regular

I am unable to play my favorite songs from specific artists. Seems now I can only play ALL of my favorite songs randomly.   I used to click my Library > Artist and all my favorite songs wo...

hiper2d

Regular

28795 Views

21 replies

11 likes

FavoriteSong
  • 28795 Views
  • 21 replies
  • 11 likes

Superuser Contribution How can I make spotify not switch when I open it on another device?

This newest update is trash, let's start with that. I have never noticed this issue before, but now it seems almost constant. At work I'm usually playing spotify from my desktop computer, but I also have it downloaded on my phone (Samsung Galaxy s20)...

Casual Listener

This newest update is trash, let's start with that.   I have never noticed this issue before, but now it seems almost constant.   At work I'm usually playing spotify from my desktop com...

Ivan

Spotify Legend

982 Views

1 replies

0 likes

Android
Desktop
Mobile
Spotify
switching
  • 982 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't search songs

PlanPremiumCountryUnited StatesDeviceAmazon Fire TV/RokuOperating SystemMost Recent My Question or IssueWhenever I search a song and try to play it on my Roku and Fire TV I get an error message that says "something went wrong". It doesn't occur for m...

Visitor

Plan Premium Country United States Device Amazon Fire TV/Roku Operating System Most Recent   My Question or Issue Whenever I search a song and try to play it on my Roku and Fire TV I g...

Novy

Moderator

1260 Views

9 replies

1 likes

  • 1260 Views
  • 9 replies
  • 1 likes

[Android][Other] Podcast steering wheel controls

Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have to use Google Podcasts (controls work in that app.)

Newbie

Steering wheel controls work to go to the next or previous song, but do not work at all when listening to a podcast. This is consistent across multiple cars and phones. Until it's resolved I'll have ...

234raffebot

Casual Listener

904 Views

1 replies

4 likes

Android
Other
  • 904 Views
  • 1 replies
  • 4 likes

Superuser Contribution Audio scrubber counts infinitely

PlanPremiumCountryUSADeviceOnePlus 7TOperating SystemOxygen OS 11 My Question or IssueWhen I play music on another device, sometimes the audio scrubber in the notification stops at the end of the duration but in the app the scrubber continues to coun...

Casual Listener

Plan Premium Country USA Device OnePlus 7T Operating System Oxygen OS 11   My Question or Issue When I play music on another device, sometimes the audio scrubber in the notification st...

CarlosE

Spotify Legend

559 Views

3 replies

0 likes

  • 559 Views
  • 3 replies
  • 0 likes

[ALL Platforms] no remote volume control from any of connected to account devices [Spotify Connect]

PlanPremiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we've lost option to control volume of current sound player executed from other connected to spotify account device.That was v...

Music Fan

Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   we've lost option to control volume of current soun...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution Extremely slow momentarily fixed by changing permissions

PlanPremiumSpotify version8.6.24.918CountryNorwayDeviceSamsung Galaxy S10Operating SystemAndroid 11My Question or IssueI've had an extremely slow Spotify for 10 years now, all on Android phones. Uninstalling helps momentarily. Changing app permission...

Casual Listener

  Plan Premium Spotify version 8.6.24.918 Country Norway Device Samsung Galaxy S10 Operating System Android 11 My Question or Issue I've had an extremely slow Spotify for 10 years no...

Jeremy

Spotify Legend

532 Views

1 replies

1 likes

  • 532 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why does it take so long for this app to start???

This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playlist or locate a song. A lot of the times it shows t...

Newbie

This app has gotten worse and worse over the last few months. In the last few weeks it took me about 5 minutes to start up the app on my phone. After that it took another few minutes to load my playl...

Jeremy

Spotify Legend

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song randomly pauses and "Hey Spotify" microphone icon appears

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueEvery few seconds while I'm listening to songs, the song pauses and the "Hey Spotify" microphone appears. Disabling "Hey Spotify" in settings doesn'...

Regular

Plan Premium Country United States Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Every few seconds while I'm listening to songs, the song pauses and the ...

Jeremy

Spotify Legend

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Samsung Galaxy Watch not resuming playback after phone-call / missed call/ etc.

PlanPremiumCountryNorwayDeviceSamsung Galaxy WatchOperating SystemAndroid / Tizen My Question or IssueFor months, my Samsung Galaxy Watch does not resume streaming Spotify music via 4G if someone calls me / I'm calling out. Even if I do not answer an...

Regular

Plan Premium Country Norway Device Samsung Galaxy Watch Operating System Android / Tizen   My Question or Issue For months, my Samsung Galaxy Watch does not resume streaming Spotify mu...

Alex

Spotify Legend

2887 Views

11 replies

0 likes

  • 2887 Views
  • 11 replies
  • 0 likes

Superuser Contribution New UI Fix for downloading

Hi, guys. One thing about the new UI that needs fixing: when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to download them, but it's not possible to do such thing in their ...

Newbie

Hi, guys. One thing about the new UI that needs fixing:  when we click an artist, it takes us to their page, that's not intuitive since we have previously saved their songs, so we want to downlo...

CarlosE

Spotify Legend

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution On of the daily mixes doesn't show up on the Home screen

PlanPremiumCountryRussiaDeviceSamsung A51Operating SystemAndroid 11 My Question or Issue Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be specific doesn't show up for me on the Home screen, issue persists only on the mobile...

Casual Listener

Plan Premium Country Russia Device Samsung A51 Operating System Android 11   My Question or Issue   Hi there! For some strange reason one of the Daily mixes, Daily mix 1 to be sp...

Eni

Moderator

611 Views

3 replies

0 likes

Android
home screen
Missing menus
  • 611 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Android app keeps crashing

PlanPremiumCountryAustralia DeviceGalaxy A71Operating SystemAndroid 11 My Question or IssueApp keeps crashing, will happen randomly. Have run a full reinstall of spotify along with any other possible suggestions. Issue has been happening since the mo...

Casual Listener

Plan Premium Country Australia  Device Galaxy A71 Operating System Android 11   My Question or Issue App keeps crashing, will happen randomly. Have run a full reinstall of spotify...

Jeremy

Spotify Legend

5591 Views

7 replies

0 likes

  • 5591 Views
  • 7 replies
  • 0 likes

[Android][Developer] Equalizer affects all phone sources

The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out and it's on three-quarters which is to much for the s...

Visitor

The Equalizer built in spotify is also active when listening YouTube or anything on the phone. But on the pixel 4a I have problems because I cannot switch off the bass enhancement. It's greyed out an...

895 Views

0 replies

0 likes

Android
Developer
  • 895 Views
  • 0 replies
  • 0 likes

[Mobile][Your Library] Liked Songs are different on desktop and mobile versions

There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable.

Visitor

There is no liked songs on my mobile version which songs i liked on desktop version. Also if i listen a song on desktop version, it doesnt seen at "last listenings" on mobile. They are not compitable...

979 Views

0 replies

0 likes

Mobile
Your Library
  • 979 Views
  • 0 replies
  • 0 likes

[Android] Listening to liked songs from an artist in offline mobile

When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a user is on Desktop), I just can't access an artist...

Visitor

When I'm using Spotify, I usually listen to the songs I liked from an artist. With this new update, while I can access liked songs from an an artist when I'm online (as opposed to what happens when a...

855 Views

0 replies

1 likes

  • 855 Views
  • 0 replies
  • 1 likes