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[MisterJesus]

Plan

Family Premium

Device

Huawei p smart 2018

Operating System

Android 9

My Question or Issue

Hello,

I have this issue:

When I open app on android smartphone it takes ages to open and then says " No Internet Connection Available" although I have strong wi fi (also happens in 4g network).

After almost 1 minute or so the home screen/album canvas load.

Sometimes I can play songs after this.

Sometimes when I turn off screen the app crashes anda have to reopen and wait and pray for it to work.

I already searched online and tried everything like in the "[COMPLETE GUIDE] How to fix most Android issues" with no success.

I have Youtube Music (free user) app installed, which I'm considering subscribing as Premium and ditch Spotify if this continues, and none of this issues happen in Youtube Music app!

Tell me what to do...

[CarlosE]

Hi there @MisterJesus,

Thanks for reaching out about this here in the Community. We're happy to help.

As a first step, try logging out, restarting your device, and logging back in. Also try restarting the app a few times in a row.

If that doesn't make any difference, make sure that there aren't any optimization/battery saving or data restriction settings enabled for Spotify in your phone's settings.

In case the issue persists, it's worth running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

Keep us posted on how it goes.