Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan PremiumCountryGermanyDeviceAsus ZenFone 7Operating SystemAndroid 10Spotify Version8.5.82.894 So, for a week now I can not access any Artist or Album pages. It only shows me either "Check your Internet connection and try again" or "Something went...
Plan Premium Country Germany Device Asus ZenFone 7 Operating System Android 10 Spotify Version 8.5.82.894 So, for a week now I can not access any Artist or Album pa...
Spotify Legend
986 Views
5 replies
0 likes
Plan : PremiumCountry : FranceDevice : Xiaomi mi mix 2Operating System : android 9, MIUI 12.0.1 My Question or IssueHello,I have a problem with my phone. Since may, I have in my car android auto. When I take my car, I plug my phone, android auto star...
Plan : Premium Country : France Device : Xiaomi mi mix 2 Operating System : android 9, MIUI 12.0.1 My Question or Issue Hello, I have a problem with my phone. Since ...
Spotify Legend
812 Views
6 replies
0 likes
PlanFamily PremiumCountryIceland DeviceAndroid samsung a8Operating SystemAndroid 9 My Question or IssuePhone is unable to play any music, opens a track but stays still at 0:00 no matter what. I can use the same account on my android tablet and pc wit...
Plan Family Premium Country Iceland Device Android samsung a8 Operating System Android 9 My Question or Issue Phone is unable to play any music, opens a track but stays...
243 Views
0 replies
0 likes
I had the bug or problem with Spotify. My version is 8.5.82.894, on rog phone 3 with android 10. It said my Spotify has no internet connection available. However my phone work fine with the internet, it even can connect to Facebook through the app. W...
I had the bug or problem with Spotify. My version is 8.5.82.894, on rog phone 3 with android 10. It said my Spotify has no internet connection available. However my phone work fine with the in...
Spotify Star
421 Views
1 replies
0 likes
There are similar problems that I've seen in this community but none of the solutions worked for me.I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see them on pc but I can't sync none of them to my android....
There are similar problems that I've seen in this community but none of the solutions worked for me. I downloaded some songs (in .mp3 format) than I added them in local files in spotify I can see th...
330 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S20Operating SystemAndroid 10 My Question or IssueMy local files won't sync to my phone. This only recently became a problem. Until a few days ago, I had local files as a part of a playlist that was synced (d...
Plan Premium Country USA Device Samsung Galaxy S20 Operating System Android 10 My Question or Issue My local files won't sync to my phone. This only recently became a problem.&...
334 Views
0 replies
1 likes
I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**ing me off. Turn your canvas mode off, or if you ar...
I, like many others, have had problems with local files. Yes, I know there are many posts about it, most don't help fix the problem. I might have found a solution, after months of this seriously pi**...
321 Views
0 replies
0 likes
PlanFreeCountryGermanyDevice(Samsung Galaxy S7)Operating System(Android 8.0.0) My Question or IssueHello,I'm encountering issues with the Spotify shuffle mode on my android device.Everytime I play back an artists (20+ Albums) it's playing the same so...
Plan Free Country Germany Device (Samsung Galaxy S7) Operating System (Android 8.0.0) My Question or Issue Hello, I'm encountering issues with the Spotify shuffle mode on my android...
Spotify Legend
317 Views
1 replies
0 likes
Sorry if this is a repost, it failed the first time I tried to post this. I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC. I have a playlist of music that I own, they are local files on my PC. This playlist is downloaded t...
Sorry if this is a repost, it failed the first time I tried to post this. I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC. I have a playlist of music tha...
272 Views
0 replies
0 likes
PlanPremiumCountry DeviceTeclast T30Operating SystemAndroid My Question or IssueWhen I click the 3 dots next to a song, with the intention of adding it to a playlist, the screen darkens as if an overlay opens, but nothing comes up. I can't interact w...
Plan Premium Country Device Teclast T30 Operating System Android My Question or Issue When I click the 3 dots next to a song, with the intention of adding it to a playlist, th...
Spotify Legend
374 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDevicesamsung galaxy S20 UltraOperating Systemandroid 10 updated to last version My Question or Issueafter an android update a few days back spotify stops playing after about 20 to 30 seconds, if you push play it resumes....
Plan Premium Country Netherlands Device samsung galaxy S20 Ultra Operating System android 10 updated to last version My Question or Issue after an android update a few days b...
Spotify Legend
1541 Views
4 replies
0 likes
Currently if I want to watch a podcast with bluetooth headphones, I CANT. Spotify is pausing all video once any of my Bluetooth headphones are connected. Youtube you can do this, I don't see why we can't do this for spotify. Guess this leaves us no c...
Currently if I want to watch a podcast with bluetooth headphones, I CANT. Spotify is pausing all video once any of my Bluetooth headphones are connected. Youtube you can do this, I ...
Moderator
1002 Views
2 replies
0 likes
Premium for family CountryKazakhstan DeviceSamsung Galaxy a 8+ (2018)Operating SystemAndroid 9 My Question or IssueI have an issue, after new updates for android music stopped playing. But searching for new track or album is still working. I hope you...
Premium for family Country Kazakhstan Device Samsung Galaxy a 8+ (2018) Operating System Android 9 My Question or Issue I have an issue, after new updates fo...
Spotify Legend
549 Views
4 replies
0 likes
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it is playing and I pause the old one showing and it ...
It hangs up while playing the current podcast but let me go back and start a new one without replacing the pictures on the first one it is playing when it says it is paused and paused when it says it...
Music Fan
481 Views
1 replies
0 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy S20 UltraOperating SystemAndriod 10 My Question or IssueHello. After last update I have been having issues where songs randomly just skip/fast forward like 0.5 second or 1 second forward. sometimes it happ...
Plan Premium Country Norway Device Samsung Galaxy S20 Ultra Operating System Andriod 10 My Question or Issue Hello. After last update I have been having issues where songs randomly j...
Spotify Legend
10444 Views
3 replies
0 likes
PlanPremiumCountryINDIADeviceOppo K3Operating SystemANDROID 10 My Question or Issue If I switch away from Spotify and then back to the app, when a song is playing and I click on the song from the bottom bar, it does not open up in full screen. Howeve...
Plan Premium Country INDIA Device Oppo K3 Operating System ANDROID 10 My Question or Issue If I switch away from Spotify and then back to the app, when a song is play...
Spotify Legend
552 Views
1 replies
0 likes
Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it doesn't change.It does not matter if I want to shuffle the whole Pla...
Premium, Android 10 on Honor 10. Dear team, It's not possible for me to play the Playlist Daily drive in a random order anymore. This has been going on for several months now but it d...
537 Views
0 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOnPlus 6Operating SystemLatest Android 10Spotify App 8.5.81.991My Question or IssueFrankly I hate the default Auto Shuffle setting in the Android App. I'd like shuffling to be my choice. Which it will be rarely as I...
Plan Premium Country Netherlands Device OnPlus 6 Operating System Latest Android 10 Spotify App 8.5.81.991 My Question or Issue Frankly I hate the default Auto Shuffle setting in the Androi...
Spotify Legend
1715 Views
3 replies
0 likes
Hey there!Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even though I put different songs.Sometimes the player just st...
Hey there! Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even thou...
Spotify Legend
859 Views
4 replies
1 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 5G (just upgraded from S10, which worked fine). Operating SystemAndroid 10 My Question or IssueCan't transfer local files from desktop Spotify to Samsung S20. They're all greyed out. Worked on S10.
Plan Premium Country Canada Device Samsung Galaxy S20 5G (just upgraded from S10, which worked fine). Operating System Android 10 My Question or Issue Can't transfer...
Spotify Legend
569 Views
3 replies
0 likes
