Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375636 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When listening on my pc, I use my phone to control the music. But when any song starts the player skips forward about 1 minute. The actual song still plays normally but the time on the player is wrong. This only happens when I select my PC on the dev...
When listening on my pc, I use my phone to control the music. But when any song starts the player skips forward about 1 minute. The actual song still plays normally but the time on the player is wron...
Spotify Legend
2608 Views
6 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 11 My Question or IssueWhen playing Spotify from phone on Sonos the song tile on the app never advances to the now playing song and the counter is stuck at 0:00 yet the next songs ...
Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 11 My Question or Issue When playing Spotify from phone on Sonos the song tile on the app never advances ...
Moderator
1246 Views
2 replies
0 likes
When I search for a specific artist to listen to while in offline mode, I will click on one of their songs to play and usually when that one song finishes playing it either moves on to the next song in that search criteria or shuffle between the sear...
When I search for a specific artist to listen to while in offline mode, I will click on one of their songs to play and usually when that one song finishes playing it either moves on to the next song ...
Moderator
1959 Views
2 replies
3 likes
Since yesterdays update I am experiencing incredible annoying bugs.When I play music on external devices, the playtime is not shown. It stays at 0:00 while the song is playing at the device. When the song is over and the next one is played, it doesn'...
Since yesterdays update I am experiencing incredible annoying bugs. When I play music on external devices, the playtime is not shown. It stays at 0:00 while the song is playing at the device. When...
Moderator
897 Views
4 replies
5 likes
PlanPremiumCountryUSDevice(LG Stylo 6) My Question or IssueAlright, so I usually use my phone as a remote to sync Spotify on both my google home mini, but it's not been working. First, songs appear to either be wrong or not playing on my phone (just ...
Plan Premium Country US Device (LG Stylo 6) My Question or Issue Alright, so I usually use my phone as a remote to sync Spotify on both my google home mini, but it's not been working...
Moderator
582 Views
1 replies
0 likes
I am having a audio problem between Spotify and Samsung Buds+, Active 2 watch.The Buds+ are paired with watch. I can hear the MUSIC app.However, although my Spotify playlist is on my watch, when it plays, I cannot hear it thru my Buds.If I use my Sam...
I am having a audio problem between Spotify and Samsung Buds+, Active 2 watch. The Buds+ are paired with watch. I can hear the MUSIC app. However, although my Spotify playlist is on my watch, when ...
Moderator
597 Views
1 replies
0 likes
PlanPremiumCountryUSA Operating SystemAndroid My Question or IssueA few weeks ago this section at the top stated showing up with random albums/podcasts in it. I assumed it was top playlists/albums, but I guess not? It seems like it's more to push pod...
Plan Premium Country USA Operating System Android My Question or Issue A few weeks ago this section at the top stated showing up with random albums/podcasts in it. I assume...
Spotify Legend
855 Views
1 replies
0 likes
PlanPremiumCountryEnglandDeviceSamsung Galaxy A6 2018 (December)Operating SystemAndroid 9.0My Question or Issue Constantly says "Go online to see menu." When I'm online already, try it with both 4G and Wi-Fi, but it shouldn't matter anyway as I am on...
Plan Premium Country England Device Samsung Galaxy A6 2018 (December) Operating System Android 9.0 My Question or Issue Constantly says "Go online to see menu." When I'm online alrea...
Spotify Legend
9463 Views
12 replies
12 likes
Spoiler (Highlight to read) PlanPremiumCountryCHILE Device(Motorola One)Operating System( Android Oreo) My Question or IssueI want to play a song specificly and it shows available in the playlist or artist menu... but its the only one does not play w...
Plan Premium Country CHILE Device (Motorola One) Operating System ( Android Oreo) My Question or Issue I want to play a song specificly and it shows available in...
Spotify Legend
1118 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 20 ultraOperating SystemAndroid Oreo My Question or IssueI can still not watch the Joe rogan podcast on my phone. It has been months since you've acquired Joe rogan, with the promise of being a...
Plan Premium Country United States Device Samsung Galaxy Note 20 ultra Operating System Android Oreo My Question or Issue I can still not watch the Joe rogan podcast on my phone. It ...
Spotify Legend
2469 Views
1 replies
0 likes
PlanpremiumCountryfinlandDeviceOneplus 7 proOperating System)android 10My Question or IssueIt Ias been asked for years and you seem to never pay attention to it.Can you please give us an option to disable the cover art wallpaper in the lock screen? T...
Plan premium Country finland Device Oneplus 7 pro Operating System) android 10 My Question or Issue It Ias been asked for years and you seem to never pay attention to it. Can you pl...
Casual Listener
2528 Views
3 replies
8 likes
Plan CountryUAEDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am using Galaxy S6 tablet, after OS last update whenever am clicking on the artist name on Spotify ...
Plan Country UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am usi...
Casual Listener
562 Views
2 replies
0 likes
PlanPremiumCountryTurkey DeviceHuawei Mate 10Operating SystemAndroid 9 My Question or IssueWhether it is on the background or opened on the screen, Spotify keeps pausing every 30 seconds only when playing a song, not podcast. I tried pretty much ever...
Plan Premium Country Turkey Device Huawei Mate 10 Operating System Android 9 My Question or Issue Whether it is on the background or opened on the screen, Spotify keeps pausing...
Moderator
2476 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceOnePlus 8 Pro, PCOperating SystemOxygen Os 11, Windows 10 My Question or IssueWhen trying to transfer music from one device to the other, an issue I face is going from my computer to my phone, when I open Spotify ...
Plan Premium Country United States Device OnePlus 8 Pro, PC Operating System Oxygen Os 11, Windows 10 My Question or Issue When trying to transfer music from one device to the other,...
Spotify Legend
1381 Views
4 replies
0 likes
PlanPremium StudentCountrySloveniaDeviceSamsung Galaxy s20Operating SystemAndroid 11, Windows 10 My Question or IssueI have switched from Deezer to Spotify, because of the student discount. I really miss the lyrics option and as far as I know it shou...
Plan Premium Student Country Slovenia Device Samsung Galaxy s20 Operating System Android 11, Windows 10 My Question or Issue I have switched from Deezer to Spotify, because of the st...
Spotify Legend
615 Views
1 replies
2 likes
PlanFamilyCountryUSADeviceGalaxy Note 20 UltraOperating SystemAndroid 11.0Spotify Version8.6.18.720My Question or IssueAfter the two most recent updates, I'm not able to play any offline media. I live where there is no connectivity of any kind such a...
Plan Family Country USA Device Galaxy Note 20 Ultra Operating System Android 11.0 Spotify Version 8.6.18.720 My Question or Issue After the two most recent updates, I'm not able to play an...
Spotify Legend
475 Views
1 replies
0 likes
Plan: PremiumCountry: NorwayDevice: Samsung Galaxy S10 Lite (up to date)OS: Android 11My Question or IssueSpotify used up the remaining 500MB of my data plan while I wasn't actively using the phone or Spotify. I can only assume it was downloading som...
Plan: Premium Country: Norway Device: Samsung Galaxy S10 Lite (up to date) OS: Android 11 My Question or Issue Spotify used up the remaining 500MB of my data plan while I wasn't actively using t...
Spotify Legend
567 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceRealme 7iOperating SystemAndroid My Question or IssueYesterday (14/04/2021), everything was fine, since this morning (15/04/2021) the app doesn't work anymore... It is extremely laggy and crash anytime I try to play a so...
Plan Premium Country France Device Realme 7i Operating System Android My Question or Issue Yesterday (14/04/2021), everything was fine, since this morning (15/04/2021) the app doesn'...
Moderator
699 Views
3 replies
0 likes
Plan: FreeCountry: USADevice: Samsung Galaxy Tab E tablet For example, if I sort my playlist alphabetically by song name and click a song that begins with the letter "G" and shuffle, it will continue playing only songs beginning with "G."If my playli...
Plan: Free Country: USA Device: Samsung Galaxy Tab E tablet For example, if I sort my playlist alphabetically by song name and click a song that begins with the letter "G" and shuffle...
Moderator
328 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung S21+Operating SystemAndroid version 11 My Question or IssueI recently got a new mobile phone.Spotify Connect shows both my Sonos one speaker and my Denon AVR in the list of devices to connect to, but when I hi...
Plan Premium Country Australia Device Samsung S21+ Operating System Android version 11 My Question or Issue I recently got a new mobile phone. Spotify Connect shows both my ...
Spotify Legend
731 Views
3 replies
0 likes
