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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114324 Views

26 replies

4 likes

  • 114324 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229839 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229839 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588825 Views

79 replies

3 likes

  • 588825 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484085 Views

580 replies

42 likes

Account
Free
  • 484085 Views
  • 580 replies
  • 42 likes

Solved!!Superuser Contribution Song plays for a few seconds, then changes

PlanPremiumCountryDenmarkDeviceNokia 5.3Operating SystemAndroid 10My Question or IssueYesterday when I tried to play a song, it just skipped around the list without actually playing anything. I uninstalled and reinstalled the app. Now, when I play a ...

Visitor

Plan Premium Country Denmark Device Nokia 5.3 Operating System Android 10 My Question or Issue Yesterday when I tried to play a song, it just skipped around the list without actually playing...

Novy

Moderator

2067 Views

1 replies

0 likes

  • 2067 Views
  • 1 replies
  • 0 likes

Superuser Contribution The interface is completely changed at random and only only "previews" of the songs are played

PlanFreeCountryIndiaDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueAt random, when I open the Spotify app, all playlists look different and when I would click on a song, about 10 seconds would be played and then it would ...

Newbie

Plan Free Country India Device Samsung Galaxy J7 Max Operating System Android Oreo   My Question or Issue At random, when I open the Spotify app, all playlists look different and ...

Alex

Spotify Legend

784 Views

1 replies

0 likes

bug
Interface
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle / Repeat controls are not visible in PLAYLIST tracks, but they are visible in ALBUM tracks

Hey. This is a very annoying UI issue that hides and completely changes the locations of track options such as Shuffle, Repeat, Like (heart) depending solely on whether you are playing the track from a Playlist or whether it is part of an Album. Spec...

Regular

Hey.  This is a very annoying UI issue that hides and completely changes the locations of track options such as Shuffle, Repeat, Like (heart) depending solely on whether you are playing the trac...

Alex

Spotify Legend

741 Views

1 replies

2 likes

  • 741 Views
  • 1 replies
  • 2 likes

Superuser Contribution spotify wont start on samsung smart tv

PlanPremiumDeviceSamsung Smart tvMy Question or Issuewhen i open up the spotify app, nothing happens, basically just a grey screen with a little rectangle with a .png logo (not spotify's logo, a .png logo) i have tried:Restarting the tv back to manuf...

Visitor

  Plan Premium Device Samsung Smart tv My Question or Issue when i open up the spotify app, nothing happens, basically just a grey screen with a little rectangle with a .png logo (not spo...

Eni

Moderator

1332 Views

1 replies

1 likes

  • 1332 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files not syncing on android

PlanPremiumCountryRomaniaDeviceSamsung Z FlipOperating SystemAndroid 11 My Question or IssueHello,Every new upgrade Spotify deletes my local files from the mobile app. Usually I just sync it again. My songs were again deleted, but now that I cannot s...

Regular

Plan Premium Country Romania Device Samsung Z Flip Operating System Android 11   My Question or Issue Hello, Every new upgrade Spotify deletes my local files from the mobile app. Usua...

Alex

Spotify Legend

4129 Views

19 replies

0 likes

Loca Files
Local files for Spotify Mobile
Local files not downloading
  • 4129 Views
  • 19 replies
  • 0 likes

About the lock screen player

When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't get the difference, since we both are premium user...

Visitor

When I am playing a song, the lock screen widget from spotify gets activated. The interface is rather simple. In my sister's cell phone, the lock screen widget is way, way more beautiful, and I don't...

BlankShade

Newbie

1421 Views

1 replies

0 likes

  • 1421 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution not playing many songs

PlanPremiumCountryGermanyDeviceHonor 9 LiteOperating SystemAndroid 9, EMUI 9.1.0 My Question or IssueMany songs are not playing. The current time in the song in the lower left corner stops at 0:00, the song does not skip. There are no error messages....

Casual Listener

Plan Premium Country Germany Device Honor 9 Lite Operating System Android 9, EMUI 9.1.0   My Question or Issue Many songs are not playing. The current time in the song in the lower lef...

Jeremy

Spotify Legend

902 Views

3 replies

0 likes

  • 902 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stuck in podcasts view

PlanPremiumCountryGermanyDeviceOnePlus A6003Operating SystemOxygen 10.3.10 My Question or IssuedApp is stuck in podcast view. By that I mean the current played song which is shown at the bottom of the app. The podcast view has a different layout and ...

Regular

  Plan Premium Country Germany Device OnePlus A6003 Operating System Oxygen 10.3.10   My Question or Issued App is stuck in podcast view. By that I mean the current played s...

CarlosE

Spotify Legend

2863 Views

14 replies

1 likes

  • 2863 Views
  • 14 replies
  • 1 likes

Superuser Contribution speeding up and slowing down problems

While listening on my Moto G to downloaded tracks, they sometimes speed up then slow down before going back to nomal. Any thoughts why this might be happening. Seems to be getting worse

Casual Listener

While listening on my Moto G to downloaded tracks, they sometimes speed up then slow down before going back to nomal. Any thoughts why this might be happening. Seems to be getting worse

Eni

Moderator

4326 Views

2 replies

2 likes

  • 4326 Views
  • 2 replies
  • 2 likes

Superuser Contribution Where is the queue located in Chromebook Desktop?

Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visible anywhere. The queue function itself works (I can...

Regular

Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visib...

CarlosE

Spotify Legend

1988 Views

1 replies

0 likes

Android
chromebook
queue
  • 1988 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App doesn't play on phone but web app is fine

PlanPremium Family PlanCountryUKDeviceSamsung Galaxy S8, Operating SystemAndroid Pie version, running current version: g950FXXUCDUD1/G950FH3GCDUC2/G950FXXUCDUD1 My Question or IssueI haven't been able to use Spotify App on my phone for 6+ months. I h...

Newbie

Plan Premium Family Plan Country UK Device Samsung Galaxy S8,  Operating System Android Pie version, running current version: g950FXXUCDUD1/G950FH3GCDUC2/G950FXXUCDUD1   My Qu...

CarlosE

Spotify Legend

1076 Views

1 replies

0 likes

Andorid
not playing music
  • 1076 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple player controls

PlanPremiumCountryUSADeviceGalaxy S21+Operating SystemAndroid Version 11 My Question or IssueI constantly have multiple players in my notifications and when i try to force stop or swipe them away they just come back

Casual Listener

Plan Premium Country USA Device Galaxy S21+ Operating System Android Version 11   My Question or Issue I constantly have multiple players in my notifications and when i try to force st...

Alex

Spotify Legend

1151 Views

7 replies

0 likes

  • 1151 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android] Playlist folders not showing downloaded playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy A70Operating SystemAndroid 11 My Question or IssueI use the Playlist Folders a lot just to organize my different playlists for easier access. I create the folders on the Windows 10 App on my PC and theses...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy A70 Operating System Android 11   My Question or Issue I use the Playlist Folders a lot just to organize my different playlists for e...

Ver

Spotify Legend

1991 Views

6 replies

4 likes

  • 1991 Views
  • 6 replies
  • 4 likes

Superuser Contribution Content stops every ten minutes when phone screen is off

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTL;DR: As the title says. I listen to Podcasts on Spotify during my work using bluetooth earmuffs. Yesterday immediately after lunch, the podcast starte...

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy S10+ Operating System Android   My Question or Issue TL;DR: As the title says.   I listen to Podcasts on Spotify during my...

Alex

Spotify Legend

2380 Views

6 replies

2 likes

  • 2380 Views
  • 6 replies
  • 2 likes

Superuser Contribution Features like "about you" don't work properly (Android)

PlanPremiumCountryLatviaDeviceSamsung Galaxy 9+ My Question or IssueMy Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restarting phone, reinstalling Spotify, clearing all data but nothing worked.T...

Casual Listener

Plan Premium Country Latvia Device Samsung Galaxy 9+   My Question or Issue My Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restar...

Alex

Spotify Legend

819 Views

3 replies

0 likes

  • 819 Views
  • 3 replies
  • 0 likes

Superuser Contribution Folder doesn't display all playlists

PlanPremium CountryUK DeviceSamsung Galaxy A20 Operating SystemAndroidSpotify version - 8.6.30.889 My Question or IssueAfter the latest update that overhauled the UI, folders in my library containing playlists will only display a total of 12 playlist...

Visitor

Plan Premium   Country UK   Device Samsung Galaxy A20   Operating System Android Spotify version - 8.6.30.889   My Question or Issue After the latest update that ove...

user-removed

Not applicable

1509 Views

5 replies

0 likes

  • 1509 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing bar does not update

PlanPremium FamilyCountryNew Zealand DeviceSamsung Galaxy A31Operating SystemPlayback bar doesn't always update. Have to close Spotify to stop music if playback bar is still on previous song. I use Spotify in a work capacity and this is incredibly an...

Casual Listener

Plan Premium Family Country New Zealand  Device Samsung Galaxy A31 Operating System Playback bar doesn't always update.  Have to close Spotify to stop music if playback bar is still ...

Alex

Spotify Legend

622 Views

1 replies

1 likes

  • 622 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlists doesn't start songs at beginning

PlanPremiumCountryUSDeviceSamsung Galaxy S20+Operating SystemAndroid 11 My Question or IssueListening to suggested playlists (Discovery Weekly, Daily Mix, etc) and when it transitions to the next song it doesn't start at the beginning but about 15 se...

Regular

  Plan Premium Country US Device Samsung Galaxy S20+ Operating System Android 11   My Question or Issue Listening to suggested playlists (Discovery Weekly, Daily Mix, etc) and wh...

Novy

Moderator

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify download on Android is painfully slow when my wifi is fine.

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueOver the past week or so, Spotify seems to be re-downloading things more often than usual, and more importantly, downloads them painfully slowly. I tried to dow...

Regular

  Plan Premium Country USA Device Samsung Galaxy s10e Operating System Android   My Question or Issue Over the past week or so, Spotify seems to be re-downloading things more oft...

CarlosE

Spotify Legend

1057 Views

1 replies

0 likes

Android
slow
  • 1057 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only you story not sharable

CountryGermanyOperating SystemAndroid 10My Question or IssueThe Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or to your own story instead of the shared one.

Regular

Country Germany Operating System Android 10 My Question or Issue The Only you story works as intended except that it's not sharable. The buttons either take you to the song currently playing or ...

CarlosE

Spotify Legend

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes