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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1065 Views
  • 0 replies
  • 4 likes

Müzikler inmiyor

PlanPremiumÜlkeTürkiyecihaz(Xiaomi mi5)Çalış sistemiAndroid 8.0 Premium kullanıcısıyımSon güncellemeyi yaptıktan sonra program kitaplığa eklediğim müzikleri indirmemeye başladı.Kitaplığımdaki bir çok müzik şuan yüklü değil sorunumun bir an önce düzel...

  • Casual Listener
  • Plan Premium Ülke Türkiye cihaz (Xiaomi mi5) Çalış sistemi Android 8.0     Premium kullanıcısıyım Son güncellemeyi yaptıktan sonra program kitaplığa eklediğim müzikleri indirmeme...
  • CihanKasay
  • Newbie
  • 27782 Views
  • 4 replies
  • 5 likes
  • 27782 Views
  • 4 replies
  • 5 likes

[Android][Developer] Spotify keeps crashing

When I'm running or working and keep Spotify playing while my phone is locked after about 4 or 5 songs, the app crashes. I have to then stop what I'm doing, open my phone, open the app again. Anyone else having this problem?

  • Visitor
  • When I'm running or working and keep Spotify playing while my phone is locked after about 4 or 5 songs, the app crashes. I have to then stop what I'm doing,  open my phone, open the app again. A...
  • sophselj
  • Visitor
  • 468 Views
  • 1 replies
  • 1 likes
  • Android
    Developer
  • 468 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify does not work on lg velvet

PlanPremiumCountryNetherlandsDeviceLG Velvet 5G 2020Operating SystemAndroid 10 My Question or IssueJust bought an LG velvet 5G and every app is working perfectly except for Spotify. Reinstalled it about 10 times and tried multiple accounts, but nothi...

  • Casual Listener
  •   Plan Premium Country Netherlands Device LG Velvet 5G 2020 Operating System Android 10     My Question or Issue Just bought an LG velvet 5G and every app is working perfec...
  • Novy
  • Moderator
  • 903 Views
  • 3 replies
  • 0 likes
  • 903 Views
  • 3 replies
  • 0 likes

Superuser Contribution BMW Connected Integration

BMW spotify integration with idrive was removed last summer.I'm currently running an old version of spotify to keep it working, which i fear will eventually stop working.Any plans to bring bmw integration back, or even why it was removed in the first...

  • Casual Listener
  •   BMW spotify integration with idrive was removed last summer. I'm currently running an  old version of spotify to keep it working, which i fear will eventually stop working. Any plans t...
  • Jeremy
  • Spotify Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Downloads all disappear on app shutdown

PlanPremiumCountryUSDeviceBlu vivo xi+Operating SystemAndroid 8.1 My Question or IssueNone of my downloaded songs remain after I shut down and restart the app. This is a new problem as I had the exact same phone with zero issues and replaced it after...

  • Casual Listener
  • Plan Premium Country US Device Blu vivo xi+ Operating System Android 8.1   My Question or Issue None of my downloaded songs remain after I shut down and restart the app. This is a new ...
  • CarlosE
  • Moderator
  • 669 Views
  • 3 replies
  • 0 likes
  • 669 Views
  • 3 replies
  • 0 likes

Solved!! Recently played songs

Where can I find them?

  • Casual Listener
  • Where can I find them?
  • MattSuda
  • Spotify Star
  • 120435 Views
  • 5 replies
  • 2 likes
  • 120435 Views
  • 5 replies
  • 2 likes

Listening History On Mobile Devices

Can't seem to find History on my Android device, running 3.1.0.1117 any ideas?

  • Casual Listener
  • Can't seem to find History on my Android device, running 3.1.0.1117 any ideas?
  • MattSuda
  • Spotify Star
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone Volume locking at max when playing

PlanPremiumCountryUSDeviceBlu Vivo xi+Operating SystemAndroid 8.1 My Question or IssueWhen I'm in or out of the app with a song playing the phone volume locks at maximum and no matter how much I try to turn it down and keep it down it locks back at m...

  • Casual Listener
  • Plan Premium Country US Device Blu Vivo xi+ Operating System Android 8.1   My Question or Issue When I'm in or out of the app with a song playing the phone volume locks at maximum and ...
  • Novy
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Honor 10 spotify mobile data connection not working

PlanFreeCountryUK DeviceHuawei honor 10 Operating SystemAndroid 10 My Question or IssueSpotify has suddenly stopped playing over mobile data, says no connection and just suggests premium. However shuffle play over a mobile connection is on the free v...

  • Casual Listener
  •   Plan Free Country UK   Device Huawei honor 10   Operating System Android 10   My Question or Issue Spotify has suddenly stopped playing over mobile data, says no co...
  • Alex
  • Spotify Legend
  • 857 Views
  • 6 replies
  • 0 likes
  • 857 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify not showing up in "your music services"

hi, i have an android phone, i had a problem where i couldn't get the google assistant to play anything on spotify, then i went to check if spotify was selected in the "your music services" section under google assistant settings and discovered that ...

  • Newbie
  • hi, i have an android phone, i had a problem where i couldn't get the google assistant to play anything on spotify, then i went to check if spotify was selected in the "your music services" section u...
  • Alex
  • Spotify Legend
  • 1893 Views
  • 2 replies
  • 1 likes
  • Android
    Google Assistant
    voice
    voice commands
  • 1893 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music "resumes" after notifications in the car!!!

PlanPremiumCountryUKDeviceOnePlus 8TOperating SystemAndroid 11My Question or IssueOK so I drive LOADS of different cars - it's my job. I deliver them from one place to another. It's a lot of driving and I use my phone as a satnav (google maps). I hav...

  • Music Fan
  • Plan Premium Country UK Device OnePlus 8T Operating System Android 11 My Question or Issue OK so I drive LOADS of different cars - it's my job. I deliver them from one place to another. ...
  • CarlosE
  • Moderator
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app keeps crashing

I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs downloaded from my main playlist. Spotify worked just ...

  • Regular
  • I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs dow...
  • CarlosE
  • Moderator
  • 1631 Views
  • 9 replies
  • 0 likes
  • Android
    Crash
    Premium
    Spotify
  • 1631 Views
  • 9 replies
  • 0 likes

Superuser Contribution Android App: Song does not start, cannot call album or song details

Android App on my cellphone (Android 10) does not work anymore.Logged in as premium member.I start a song and the play button appears to play the song but then nothing more happens; the song just does not start, like frozen. I also cannot call any de...

  • Newbie
  • Android App on my cellphone (Android 10) does not work anymore. Logged in as premium member. I start a song and the play button appears to play the song but then nothing more happens; the song just...
  • Eni
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify to Instagram Stories KO

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryFranceDeviceOne Plus 8Operating SystemAndroid 11 My Question or IssueI am used to share tracks to Instagram...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family Country France Device One Plus 8 Operating System A...
  • CarlosE
  • Moderator
  • 635 Views
  • 1 replies
  • 2 likes
  • Instagram
    Instagram Stories
  • 635 Views
  • 1 replies
  • 2 likes

Superuser Contribution Downloaded playlist shows unavailable when offline

PlanPremium duoCountryGreeceDeviceXiaomi redmi note 9 proSpotify version 8.6.8.1094My Question or IssueThe last few days when offline my downloaded playlists show all songs with the downloaded arrow grey and other songs not downloaded at all.I comple...

  • Casual Listener
  •   Plan Premium duo Country Greece Device Xiaomi redmi note 9 pro Spotify version 8.6.8.1094 My Question or Issue The last few days when offline my downloaded playlists show all songs wi...
  • Jeremy
  • Spotify Legend
  • 759 Views
  • 3 replies
  • 0 likes
  • 759 Views
  • 3 replies
  • 0 likes

[Android] Refresh the interface before showing it to the user

When you load up the Spotify app on Android there is a slight delay and icons move around. Just as I'm trying to press a playlist/podcast the button moves and I press something else. It's just a little thing but I find it very annoying. Don't show th...

  • Newbie
  • When you load up the Spotify app on Android there is a slight delay and icons move around. Just as I'm trying to press a playlist/podcast the button moves and I press something else. It's just a litt...
  • 278 Views
  • 0 replies
  • 1 likes
  • Android
  • 278 Views
  • 0 replies
  • 1 likes

[Android][Playlists] Some songs from my playlist do not appear

Hello, my problem is this. There are some songs from my Spotify not playing in 30 second preview on my Spotify free. It happens to me in most of my playlists and I don't understand the problem. I have installed and uninstalled the app and it keeps te...

  • Music Fan
  • Hello, my problem is this. There are some songs from my Spotify not playing in 30 second preview on my Spotify free. It happens to me in most of my playlists and I don't understand the problem. I hav...
  • 255 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast charts showing nothing.

PlanPremiumCountryDenmarkDevicePixel 4a 5gOperating SystemAndroid 11 My Question or IssueI can't access podcast charts. When I click on it it says: something went wrong, please have another go. However, other categories work fine. Also, the images ar...

  • Music Fan
  • Plan Premium Country Denmark Device Pixel 4a 5g Operating System Android 11   My Question or Issue I can't access podcast charts. When I click on it it says: something went wrong, plea...
  • Ivan
  • Spotify Legend
  • 1464 Views
  • 5 replies
  • 0 likes
  • 1464 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Lack of fast forword and rewind by holding headphones next/previous buttons

Greetings, I try to find out for very long if it is possible to get fast forward or rewind a song or track using the headphones without touching your smartphone, but could't find any solution. I would like sometime to have the options like on many ot...

  • Visitor
  • Greetings,   I try to find out for very long if it is possible to get fast forward or rewind a song or track using the headphones without touching your smartphone, but could't find any solutio...
  • Mihail
  • Spotify Legend
  • 1441 Views
  • 1 replies
  • 0 likes
  • Fast forward and rewind with headphone buttons
  • 1441 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for AndroidTV not showing on Google Playstore

PlanFree/PremiumCountryNepalDeviceMi Box S 4KOperating SystemAndroidTV Pie My Question or IssueSpotify app for androidtv not showing on Google Playstore

  • Casual Listener
  • Plan Free/Premium Country Nepal Device Mi Box S 4K Operating System AndroidTV Pie   My Question or Issue Spotify app for androidtv not showing on Google Playstore 
  • Novy
  • Moderator
  • 1640 Views
  • 3 replies
  • 0 likes
  • 1640 Views
  • 3 replies
  • 0 likes