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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4151 Views

0 replies

6 likes

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Solved!!Superuser Contribution Where does Spotify save the offline playlist files?

I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen to them offline using Spotify.However, I would like...

Casual Listener

I have a samsung galaxy S2 and recently started using spotify. I set up the offline sync to the directory /mnt/sdcard/external_sd/media/spotify. After syncing up a few playlists, I can indeed listen ...

Alex

Spotify Legend

1433111 Views

47 replies

12 likes

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  • 47 replies
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Superuser Contribution Spotify is randomly closing/stopping tracks

Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app closes and I have to restart it againl. I've noticed onc...

Casual Listener

Since two months now I'm having issues with Spotify on my Android. While playing music spotify keeps randomly muting/stopping tracks. However the play/pause button is on play. Sometimes the app close...

Alex

Spotify Legend

65771 Views

16 replies

13 likes

  • 65771 Views
  • 16 replies
  • 13 likes

Superuser Contribution No Loop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jeremy

Spotify Legend

561 Views

1 replies

0 likes

No Loop
  • 561 Views
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  • 0 likes

[Android][Playlists] This feature stops me from seeing my playlist music.

Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight

Regular

Seriously, this is infuriating me that this is forced onto every playlist Ive made. Ive shed man tears over this. Please remove this so I dont have to cry myself to sleep again tonight  

230 Views

0 replies

0 likes

Android
Playlists
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Solved!!Superuser Contribution Terrible audio crackling when playing music (beta)

PlanPremiumCountryUKDevicePixel 3Operating SystemAndroid 12 Developer preview SP2My Question or IssueYesterday, I tried playing music on my phone after a spotify update and found that there was a horribly crackling whenever I played anything. I clear...

Casual Listener

Plan Premium Country UK Device Pixel 3 Operating System Android 12 Developer preview SP2 My Question or Issue Yesterday, I tried playing music on my phone after a spotify update and found th...

CarlosE

Spotify Legend

2368 Views

4 replies

4 likes

android12
Beta
bug
  • 2368 Views
  • 4 replies
  • 4 likes

Solved!! Problems with instagram

Cant share music on Instagram stories All updates done All apps new installed

Casual Listener

Cant share music on Instagram stories  All updates done  All apps new installed   

Bittencourt

Spotify Star

1271 Views

4 replies

0 likes

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Superuser Contribution Randomly stops playing

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke...

Casual Listener

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen fo...

Alex

Spotify Legend

149799 Views

4 replies

2 likes

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New Library Design is Terrible

I created order and structure for my playlists and now it's all ruined by chaos. Tapping on playlists tag all the time is not an option, at least save the state of selected tags. Spotify wants to be youtube, creating headache for people who just want...

Roadie

I created order and structure for my playlists and now it's all ruined by chaos. Tapping on playlists tag all the time is not an option, at least save the state of selected tags.   Spotify wan...

498 Views

0 replies

1 likes

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Superuser Contribution No Spotify on Galaxy Store for Galaxy Watch and Galaxy Phones

PlanPremiumCountryMoldova DeviceSamsung Galaxy 20, Galaxy WatchOperating SystemAndroid 11, Tizer Spotify app is not available in the Galaxy store. It can't be found using search and the direct link (https://galaxystore.samsung.com/geardetail/com.spot...

Casual Listener

  Plan Premium Country Moldova   Device Samsung Galaxy 20, Galaxy Watch Operating System Android 11, Tizer   Spotify app is not available in the Galaxy store. It can't be fo...

je380

Casual Listener

4025 Views

2 replies

0 likes

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Solved!!Superuser Contribution App freezes or reboot my phone

PlanPremium CountryArgentina DeviceXiaomi Redmi 7 Operating SystemAndroid 10 (QKQ1.191008.001)MIUI Global 11.0.1 (QFLEUXM) My Question or IssueMost of the times I open the Spotfiy App, my phone completly freezes when the screen is lock, sometimes I c...

Casual Listener

  Plan Premium   Country Argentina   Device Xiaomi Redmi 7   Operating System Android 10  (QKQ1.191008.001) MIUI Global 11.0.1 (QFLEUXM)   My Question or I...

Mihail

Spotify Legend

3210 Views

6 replies

0 likes

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New library UI is terrible

PlanPremiumOperating SystemAndroid My Question or IssueWhy does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts separated but now I'm forced to struggle to sort between the two and find wher...

Newbie

  Plan Premium Operating System Android   My Question or Issue Why does spotify keep making changes to how playlists, podcasts etc are organized? I liked having music and podcasts se...

MattSuda

Spotify Star

959 Views

2 replies

4 likes

UI
updates
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How to make Your Episodes go away

So, I accidentally created the Your Episodes playlist by hitting the plus sign on a podcast episode instead of the download checkmark by accident. I removed the episode from it, but now, everytime I download an episode it automatically adds to Your E...

Casual Listener

So, I accidentally created the Your Episodes playlist by hitting the plus sign on a podcast episode instead of the download checkmark by accident.  I removed the episode from it, but now, everyt...

dinomight

Spotify Star

10566 Views

1 replies

15 likes

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  • 15 likes

Cache size

PlanPremiumCountryUKDeviceMoto g8 power liteOperating SystemAndroid 10My Question or IssueWhy does the Cache size for Spotify rise to multiple GBs? I have had storage warnings and must now regularly clear the cache less my phone slow due to lack of m...

Casual Listener

Plan Premium Country UK Device Moto g8 power lite Operating System Android 10 My Question or Issue Why does the Cache size for Spotify rise to multiple GBs? I have had storage warnings and m...

dinomight

Spotify Star

1756 Views

1 replies

0 likes

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Superuser Contribution Can't share Spotify to instagram stories

I could share tracks and playlists etc to Instagram stories fine last week. No updates to my phone that I'm aware of. Now I can't share Spotify to instagram stories. The only options I have are Instagram direct or another Instagram symbol and it just...

Casual Listener

I could share tracks and playlists etc to Instagram stories fine last week. No updates to my phone that I'm aware of. Now I can't share Spotify to instagram stories. The only options I have are Insta...

Novy

Moderator

3674 Views

8 replies

10 likes

Instagram
Instagram Stories
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Solved!!Superuser Contribution I can't play music or look for a playlist or an artist

PlanFreeCountryMexicoDeviceZTE Blade V8 SEOperating SystemAndroid 7.0 My Question or IssueThe application does not work on my cell phone; the artists and favorite songs section is not possible to see, the artist page does not load (error message appe...

Casual Listener

Plan Free Country Mexico Device ZTE Blade V8 SE Operating System Android 7.0   My Question or Issue The application does not work on my cell phone; the artists and favorite songs secti...

Novy

Moderator

857 Views

5 replies

0 likes

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Superuser Contribution Can't share song as Instagram Story

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 11 My Question or IssueI don't know if this is a Spotify or Instagram thing, but every time I try to share a song, the content doesn't appear in the Instagram app. Instead, the came...

Gig Goer

Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 11   My Question or Issue I don't know if this is a Spotify or Instagram thing, but every time I try to shar...

CarlosE

Spotify Legend

924 Views

3 replies

2 likes

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When are we going to get the UI update that was promised?

PlanPremiumCountry Device(Samsung Galaxy S10+)Operating System(Android 10) My Question or IssueWe were told 8 months ago a major UI update that Apple music got would be ''coming soon" yet this suggested time-frame has clearly passed, could we please ...

Newbie

Plan Premium Country   Device (Samsung Galaxy S10+) Operating System (Android 10)   My Question or Issue We were told 8 months ago a major UI update that Apple music got would be ...

ianhandsup

Music Fan

4848 Views

7 replies

208 likes

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Superuser Contribution Lockscreen Widget disappearing on android 11

I updated my Samsung Galaxy S10+ to Android 11 today. From now on, the lock screen does not show up sometimes when music is playing, and it completly disappears when music is paused. Before Android 11, the wigdet was stuck on the lock screen, until s...

Casual Listener

I updated my Samsung Galaxy S10+ to Android 11 today. From now on, the lock screen does not show up sometimes when music is playing, and it completly disappears when music is paused. Before Android 1...

Jeremy

Spotify Legend

2673 Views

2 replies

1 likes

  • 2673 Views
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Solved!!Superuser Contribution Spotify won't play on tablet anymore

PlanPremiumCountry Belgium DeviceTablet Asus Zenpad 8.0Operating SystemAndroid 7.0 My Question or IssueHiI never had problems with Spotify. I play it on several devices and stream it to chromecast or via bluetooth to speakers.But suddenly Spotify won...

Regular

Plan Premium Country Belgium   Device Tablet Asus Zenpad 8.0 Operating System Android 7.0   My Question or Issue Hi I never had problems with Spotify. I play it on several de...

Mihail

Spotify Legend

7318 Views

26 replies

0 likes

  • 7318 Views
  • 26 replies
  • 0 likes