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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854559 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854559 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20414 Views
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  • 20414 Views
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Solved!!Superuser Contribution Frais innatendus

Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle

  • Visitor
  • Bonjour..   J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free .   Isabelle  
  • Ivan
  • Spotify Legend
  • 254 Views
  • 1 replies
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  • 254 Views
  • 1 replies
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Version 8.5.56.1186 on Android 10 took away SD card support?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...
  • Jessielew
  • Regular
  • 302 Views
  • 1 replies
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  • 302 Views
  • 1 replies
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My Duo can´t download songs

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear. PlanPremium DuoCountryPanamáDeviceI have a Huawei Y6 2...

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  • Visitor
  • I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear...
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  • 925 Views
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Bluetooth audio stops working after a couple of seconds - works in other apps

PlanPremiumCountrySweden DeviceHuawei Mate 10proOperating SystemAndroid 9, Emui 9.1.0 My Question or Issue When I try to play music in my connected Bluetooth headphones audio cuts out after just a couple of seconds. Looks like song is still playing a...

  • Music Fan
  •   Plan Premium Country Sweden   Device Huawei Mate 10pro Operating System Android 9, Emui 9.1.0   My Question or Issue   When I try to play music in my connected Bl...
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  • 664 Views
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Solved!!Superuser Contribution After I canceled premium I've been getting nonstop "You discovered a Premium Feature" popups

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or IssueLike the subject says I've been getting those pop ups repeatedly and that would sometimes cause the spotify app on the phone to crash. All I've done so far is delet...

  • Casual Listener
  • Plan Free Country US Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue Like the subject says I've been getting those pop ups repeatedly and that would sometime...
  • 4lejandro
  • Casual Listener
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
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Spotify abre automaticamente quando conecta com o Bluetooth do carro

PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy A30SOperating SystemAndroid 9 My Question or IssueQuando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA, o App Spotify abre automaticamente em meu smartphone. Isso é desagradável,...

  • Visitor
  • Plan Free/Premium Country Brazil Device Samsung Galaxy A30S Operating System Android 9   My Question or Issue Quando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA...
  • gggeek
  • Casual Listener
  • 5196 Views
  • 1 replies
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  • 5196 Views
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Superuser Contribution Spotify automatically starts playing on phone

While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This also happens when I turn bluetooth on on the phone,...

  • Visitor
  • While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This ...
  • gggeek
  • Casual Listener
  • 358 Views
  • 2 replies
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  • 358 Views
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Superuser Contribution Podcast tab not loading

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I go into the Podcast Tab under Library I see the endless green ring of doom.

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue When I go into the Podcast Tab under Library I see the endless green ring of...
  • Ivan
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
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Superuser Contribution Podcasts on android

Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever I want to play a podcast episode or even browes through differet p...

  • Newbie
  • Hey everyone!    I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever ...
  • Ivan
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Requested song through Google home/assistant always plays twice

PlanPremiumCountryUnited States of AmericaDeviceGoogle pixel 2XL, Google home miniOperating SystemAndroid 10 My Question or IssueWhenever I ask the Google Assistant to play a specific song through Spotify, the song will always play twice in a row. Th...

  • Newbie
  • Plan Premium Country United States of America Device Google pixel 2XL, Google home mini Operating System Android 10   My Question or Issue Whenever I ask the Google Assistant to play a...
  • crazyascarl
  • Casual Listener
  • 735 Views
  • 1 replies
  • 6 likes
  • bug
    Replay
  • 735 Views
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Cant open hyperlinks or HTTP links.

When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying problem.

  • Newbie
  • When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying probl...
  • mcessna
  • Newbie
  • 271 Views
  • 1 replies
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  • 271 Views
  • 1 replies
  • 1 likes

Casting from tablet changed overnight.

PlanFree/PremiumCountryUnited StatesDeviceOperating System My Question or IssueWhen trying to cast Spotify from my tablet I now receive a message that it is only available to premium accounts. This change happened overnight with no warning. Thoughts?...

  • Visitor
  • Plan Free/Premium Country United States Device Operating System   My Question or Issue When trying to cast Spotify from my tablet I now receive a message that it is only available to pre...
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  • 175 Views
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Superuser Contribution Unable to view music videos

PlanPremium with HuluCountryUSADeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10 My Question or IssueI have already done a clean install of the app and have restarted my phone before opening the app as well. I still an unable to find any music ...

  • Visitor
  • Plan Premium with Hulu Country USA Device Samsung Galaxy S10 Plus Operating System Android 10   My Question or Issue I have already done a clean install of the app and have restarted m...
  • Elena
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • Music video
  • 279 Views
  • 1 replies
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Heart icon absent

PlanFamily/PremiumCountryBelgiumDeviceSamsung A7 2018Operating SystemAndroid 9 (Pie)App version8.5.42.812Hello to all,My wife and I have each a Samsung A7 smartphone (described here above).I subscribed to Spotify Premium over a few months ago. While ...

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  • Visitor
  • Plan Family/Premium Country Belgium Device Samsung A7 2018 Operating System Android 9 (Pie) App version 8.5.42.812 Hello to all, My wife and I have each a Samsung A7 smartphone ...
  • user-removed
  • Not applicable
  • 1108 Views
  • 1 replies
  • 0 likes
  • 1108 Views
  • 1 replies
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Music stops playing on Samsung S9

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9 Operating SystemAndroid 10 One UI version 2.0 My Question or IssueThis issue has been going on for ages, and there's been several Android updates and Spotify app updates. When playing on through the ...

  • Visitor
  • Plan Premium Country Australia Device Samsung Galaxy S9  Operating System Android 10 One UI version 2.0   My Question or Issue This issue has been going on for ages, and there's b...
  • AlizaB
  • Casual Listener
  • 1046 Views
  • 3 replies
  • 1 likes
  • 1046 Views
  • 3 replies
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Superuser Contribution offline mode: stops or pauses music

PlanPremium FamilyCountryPhilippines DeviceRedmi Note 7Operating SystemAndroid 9MIUI Global Version 11.0.5 My Question or Issue- on offline mode the music stops or pauses. sometimes just in the middle of a song (i juat started playing the playlist) o...

  • Visitor
  • Plan Premium Family Country Philippines   Device Redmi Note 7 Operating System Android 9 MIUI Global Version 11.0.5   My Question or Issue - on offline mode the music stops or p...
  • Ivan
  • Spotify Legend
  • 1109 Views
  • 1 replies
  • 0 likes
  • 1109 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download my local file on mobile device

I created a playlist of songs I made. And then i downloaded it on my mobile phone. But it doesn't work I can't listen to music in that playlist at all. Please help me.

  • Visitor
  • I created a playlist of songs I made. And then i downloaded it on my mobile phone. But it doesn't work I can't listen to music in that playlist at all. Please help me.
  • Ivan
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Android Spotify keeps pausing

I have reinstalled 3 times and multiple other options but Spotify keeps pausing.

  • Newbie
  • I have reinstalled 3 times and multiple other options but Spotify keeps pausing.
  • 211 Views
  • 0 replies
  • 1 likes
  • 211 Views
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  • 1 likes

Missing Playlist when playing song radio

"Missing Playlist This playlist is no longer valid. Please try another one" when playing song radio, just to let you know. Yes, this even looks like a bug to me. Not the first bug, glith, UX fail, whatever. As long as you take alternative apps from t...

  • Roadie
  • "Missing Playlist This playlist is no longer valid. Please try another one" when playing song radio, just to let you know. Yes, this even looks like a bug to me. Not the first bug, glith, UX fail, wh...
  • 498 Views
  • 0 replies
  • 1 likes
  • Android
    Radio
  • 498 Views
  • 0 replies
  • 1 likes

Unable to scroll all the way down playlists

I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have tried restarting my phone and have cleared my cache but ...

  • Visitor
  • I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have tried...
  • thegr8ang
  • Visitor
  • 714 Views
  • 1 replies
  • 1 likes
  • Android
    crashes
    Playlist
  • 714 Views
  • 1 replies
  • 1 likes