Bluetooth buttons stopped working

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Bluetooth buttons stopped working

Carstaer
Casual Listener

Plan

Premium

Country

The Netherlands

Device

Oneplus 6

Operating System

Android version 10

 

My Question or Issue

I have a bluetooth headset with buttons on them to control my music (play/pause/skip etc). A short while ago they stopped working. I couldn't skip or pause my music anymore. I bought new headphones because I thought they were just broken. Unfortunately the issue is still the same. Whenever I listen to Youtube or play music, the buttons do work, just not with spotify. It doesn't matter if Spotify in on or just in the background.

 

This issue occurred around the same time as an already known issue; disappearing playlists when downloading them.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

CarlosE
Moderator
Moderator

Hi there @Carstaer,

 

Thanks for reaching out and welcome to the Community!

 

Can you try logging out > unpairing your headset from your phone > restarting your phone > pairing them again and logging back in to your Spotify account?

 

If there's no difference, check that Spotify has all permissions enabled in your phone's settings and that both your OS and headset firmware are up to date.

 

Keep us posted on how it goes.

CarlosEModerator
 
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3 Replies
Solution!

CarlosE
Moderator
Moderator

Hi there @Carstaer,

 

Thanks for reaching out and welcome to the Community!

 

Can you try logging out > unpairing your headset from your phone > restarting your phone > pairing them again and logging back in to your Spotify account?

 

If there's no difference, check that Spotify has all permissions enabled in your phone's settings and that both your OS and headset firmware are up to date.

 

Keep us posted on how it goes.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Carstaer
Casual Listener

Hi Carlos,

 

It seems to work! Thanks for the response/solution :).

Eni
Moderator
Moderator

Hi @Carstaer

 

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help. 

 

Have a great day 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
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