Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41888 Views
  • 65 replies
  • 25 likes
  • 41888 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877692 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877692 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution New Release SPAM

 PlanPremiumCountryBrazil (unfortunately)DeviceSamsung Galaxy Operating SystemAndroid How to delete New Release Spam from appearing in my Spotify app initial screen? I have a release from an EP called "Artistry, The Cult" annoying me in my Spotify ap...

Spotify new release spam.jpg
  • Casual Listener
  •   Plan Premium Country Brazil (unfortunately) Device Samsung Galaxy  Operating System Android      How to delete New Release Spam from appearing in my Spotify app initi...
  • Mihail
  • Spotify Legend
  • 861 Views
  • 5 replies
  • 0 likes
  • 861 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcast availability in Russia

When will podcasts be made available in Russia?This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea and vote on it. Just please answer my question if th...

  • Casual Listener
  • When will podcasts be made available in Russia? This is something that has been suggested and nothing has been done yet. So if any spotify employee responds to this, please don't say to make an idea...
  • EazyE2
  • Casual Listener
  • 4704 Views
  • 2 replies
  • 27 likes
  • 4704 Views
  • 2 replies
  • 27 likes

Superuser Contribution Ads that don't seem embeded by the content creator on podcasts

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating System Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service agent today that kept telling me the ads were embeded in the episodesby the con...

  • Regular
  •   Plan Premium Country Canada Device Samsung Galaxy 9 Operating System   Why am I hearing ads on my premium membership when I listen to podcasts ? I chatted with a customer service...
  • KatM1
  • Regular
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay not working properly

PlanPremiumCountrySingapore DeviceSamsung Note 20 Ultra 5GOperating SystemAndroid 10 My Question or IssueAutoplay doesn't work when on an album or individual single. After song finished it stops. I have tried a fresh install, clearing cache, clearing...

  • Casual Listener
  • Plan Premium Country Singapore   Device Samsung Note 20 Ultra 5G Operating System Android 10   My Question or Issue Autoplay doesn't work when on an album or individual single. A...
  • Jeremy
  • Spotify Legend
  • 2033 Views
  • 4 replies
  • 0 likes
  • Android
    autoplay
    errors
    note 20
    Samsung
  • 2033 Views
  • 4 replies
  • 0 likes

Samsung watch 3 + IOS - nightmare!

PlanPremiumCountryNetherlandsDeviceIphone SE2 and samsung watch 3Operating SystemIOS 14.3 and Tizen5.5.0.1 My Question or IssueGot a nice samsung watch 3. Installed spotify app and cannot get pass the screen on the watch with 'you are now streaming t...

  • Newbie
  • Plan Premium Country Netherlands Device Iphone SE2 and samsung watch 3 Operating System IOS 14.3 and Tizen5.5.0.1   My Question or Issue Got a nice samsung watch 3. Installed spotify a...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Superuser Contribution Feature gone?

Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can I enable it again or what?

  • Newbie
  • Hi, so a while ago I pressed a song and it came with the possibility to either play or que a song, and I think that was really awesome because I'm in the car alot, but now that feature is gone so can...
  • Mihail
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • Feature
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android and Chromecast having a break after a few minutes

PlanPremiumCountryGermanyDeviceXCover 4 / ChromecastOperating SystemAndroid Pie My Question or IssueWhen starting streaming from my Android to my TV with Chromecast Spotify always is having a break after a few minutes. Tipping play again everthing is...

  • Casual Listener
  • Plan Premium Country Germany Device XCover 4 / Chromecast Operating System Android Pie   My Question or Issue When starting streaming from my Android to my TV with Chromecast Spotify a...
  • Mihail
  • Spotify Legend
  • 504 Views
  • 6 replies
  • 1 likes
  • 504 Views
  • 6 replies
  • 1 likes

Spotify automatically plays when I start my car

PlanPremiumCountryUsaDeviceNote 10+Operating SystemAndroid My Question or IssueEverytime I start my car, Spotify plays automatically. This only started occurring about a few weeks ago. Before this I had "play in the background" turned off for Spotify...

  • Regular
  • PlanPremium Country Usa Device Note 10+ Operating System Android   My Question or Issue Everytime I start my car, Spotify plays automatically. This only started occurring about a few we...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't connect to Sonos via Spotify Connect

PlanPremiumCountryGermanyDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or IssueHi, I can't connect the Sonos speakers via Spotify Connect, they simple don't show up in the list of devices.However, they can connect and play without pr...

  • Regular
  • Plan Premium Country Germany Device Google Pixel 4a 5G Operating System Android 11   My Question or Issue Hi,   I can't connect the Sonos speakers via Spotify Connect, they simp...
  • MusicUser
  • Newbie
  • 2511 Views
  • 12 replies
  • 0 likes
  • 2511 Views
  • 12 replies
  • 0 likes

Superuser Contribution Daily Mixes seem frozen

PlanPremiumCountryFrance I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen some rock/metal and no change appear. It's always the same daily mix...

  • Visitor
  • Plan Premium Country France   I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen so...
  • 8jupiter8
  • Regular
  • 1154 Views
  • 10 replies
  • 1 likes
  • Daily Mixes
  • 1154 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Like songs won't go away

PlanPremiumCountryMexicoDeviceOppo Find XOperating SystemAndroid 10 My Question or IssueA while ago I added these songs through "Import", now I'm trying to delete the "Like songs" playlists but these songs won't delete. Help.

  • Casual Listener
  • Plan Premium Country Mexico Device Oppo Find X Operating System Android 10   My Question or Issue A while ago I added these songs through "Import", now I'm trying to delete the "Like s...
  • Jeremy
  • Spotify Legend
  • 700 Views
  • 3 replies
  • 0 likes
  • liked songs
  • 700 Views
  • 3 replies
  • 0 likes

Superuser Contribution artists list gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my years that Ive spent following various artist around the world are gone. the app count...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All my ...
  • Breviceps
  • Newbie
  • 367 Views
  • 2 replies
  • 1 likes
  • 367 Views
  • 2 replies
  • 1 likes

podcast library problems

PlanPremiumCountryGermanyDeviceSamsung Galaxy s8Operating SystemAndroid 9 My Question or Issuepodcast not working on MobileSince yesterday on my mobile phone i am having problems with my list of podcasts. it is showing a very old list of podcasts tha...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy s8 Operating System Android 9   My Question or Issue podcast not working on Mobile Since yesterday on my mobile phone i am having ...
  • Leni75
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist page not loading

PlanPremiumCountryGermanyDevicehonor 10 & huawei p30Operating SystemAndroid My Question or IssueSome artists (especially audio books) can't be selected in the Android App. I search for "Die drei ??", click the artist result and see a loading screen. ...

  • Visitor
  • Plan Premium Country Germany Device honor 10 & huawei p30 Operating System Android   My Question or Issue Some artists (especially audio books) can't be selected in the Android App...
  • Mihail
  • Spotify Legend
  • 1103 Views
  • 1 replies
  • 1 likes
  • 1103 Views
  • 1 replies
  • 1 likes

Displaying menu issue

PlanPremiumOperating SystemAndroid 8.1My Question or IssueI've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of the display. Every application installed from Play Store displa...

  • Newbie
  • Plan Premium Operating System Android 8.1 My Question or Issue I've recently built an android tablet into my car. It has a custom car-friendly surface with fixed horizontal menu on the top of th...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify wrapped skips to the end

PlanFreeCountryPolandDeviceMotorola Moto G6Operating SystemAndroid 9 My Question or IssueSo first when I tried to see my Spotify wrapped the app used to stop responding, but since it got fixed my wrapped just skips to the end. Reinstall didn't help.

  • Casual Listener
  • Plan Free Country Poland Device Motorola Moto G6 Operating System Android 9   My Question or Issue So first when I tried to see my Spotify wrapped the app used to stop responding, but ...
  • Jeremy
  • Spotify Legend
  • 2938 Views
  • 1 replies
  • 0 likes
  • 2938 Views
  • 1 replies
  • 0 likes

Superuser Contribution No lyrics

PlanPremium Device(Xiaomi Redmi 9C, Samsung J6+) Operating SystemAndroid 10QP My Question or IssueLyrics won't show up in all my devices. Already clear the chace, reinstall, and try to log in on my sister's phone which has the lyrics but still won't ...

  • Visitor
  • Plan Premium   Device (Xiaomi Redmi 9C, Samsung J6+)   Operating System Android 10QP   My Question or Issue Lyrics won't show up in all my devices. Already clear the chace, r...
  • Ver
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing on Google Pixel 3a

For the last month my Spotify keeps pausing when I attempt to listen to music. I have looked at battery optimization, reset my password, ensured my account was up to date, reinstalled the app on my phone, logged out everywhere,etc... I press play and...

  • Visitor
  • For the last month my Spotify keeps pausing when I attempt to listen to music. I have looked at battery optimization, reset my password, ensured my account was up to date, reinstalled the app on my p...
  • Alex
  • Spotify Legend
  • 1307 Views
  • 3 replies
  • 2 likes
  • 1307 Views
  • 3 replies
  • 2 likes

CarPlay issue

I just purchased a 2020 Ford F-150 with Sync 3. Music plays perfectly through Bluetooth, but when plugged in via USB for CarPlay the EQ goes flat and will not allow me to change it. I am on Sync 3 version 3.4 and Spotify premium 8.5.86.739.

  • Casual Listener
  • I just purchased a 2020 Ford F-150 with Sync 3. Music plays perfectly through Bluetooth, but when plugged in via USB for CarPlay the EQ goes flat and will not allow me to change it. I am on Sync 3 ve...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Connectivity with Bluetooth headphones keeps dropping

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid 10 My Question or IssueThe connectivity with my Bluetooth headphones keeps dropping. I've used two of my Bluetooth headphones and they have the same issue. The wired...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy Note 20 Ultra Operating System Android 10   My Question or Issue The connectivity with my Bluetooth headphones keeps dropping. I've...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes