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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6327 Views

0 replies

7 likes

  • 6327 Views
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  • 7 likes

Superuser Contribution Podcast Playback speed

PlanFree/PremiumCountryIndia Device(One Plus 5 )Operating System(Android) My Question or Issue So I've been listening to podcasts on Spotify USA and they had.5x 1x 2x variation for playback speed. However, since I've switched to India Spotify I don't...

Visitor

  Plan Free/Premium Country India  Device (One Plus 5 ) Operating System (Android)    My Question or Issue   So I've been listening to podcasts on Spotify USA and...

Mihail

Spotify Legend

1211 Views

1 replies

0 likes

  • 1211 Views
  • 1 replies
  • 0 likes

Superuser Contribution My song keeps playing infinitely

PlanFamily PremiumCountryChileDeviceMI BOX SOperating SystemAndroid 9 My Question or IssueMy song keeps playing, infinitely, even when I'm done, and it doesn't go to the next track on my playlist, this happens to me a couple of times a day.Example in...

Casual Listener

Plan Family Premium Country Chile Device MI BOX S Operating System Android 9   My Question or Issue My song keeps playing, infinitely, even when I'm done, and it doesn't go to the next...

Maria

Moderator

3653 Views

17 replies

1 likes

endless
infinitely
  • 3653 Views
  • 17 replies
  • 1 likes

Unable to play some songs I want to listen and download even when I have premium account

PlanPremiumCountryPhilippinesDeviceRealme 5 ProOperating SystemAndroid 10 My Question or IssueI searched some songs I'd like to listen to, however, I can't play them. Like on this album from LM.C artist, I want to play their song titled "Love Song" a...

Newbie

Plan Premium Country Philippines Device Realme 5 Pro Operating System Android 10   My Question or Issue I searched some songs I'd like to listen to, however, I can't play them. Like on...

Emilia_8

Community Legend

1317 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Re: [Mobile] Liked/Favorite Songs playlist not appearing in mobile app

PlanIt was premium when the problem started now on freeCountryIndiaDeviceSamsung Galaxy J7NxtAndroid version9Problem/issues im havingSuddenly my liked songs and albums dissapeared.in web version and PC and spotify Lite i can see the likes but in mobi...

Visitor

Plan It was premium when the problem started now on free Country India Device Samsung Galaxy J7Nxt Android version 9 Problem/issues im having Suddenly my liked songs and albums dissapeared.i...

333 Views

0 replies

0 likes

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Superuser Contribution Multiple issues with Spotify

Hi all, I've been having a number of issues with Spotify recently and it's starting to get to the point of weighing up my options or swapping to another music streaming service. I'm playing Spotify from my Oneplus 7 Pro mainly through my car via Blue...

Visitor

Hi all,  I've been having a number of issues with Spotify recently and it's starting to get to the point of weighing up my options or swapping to another music streaming service.  I'm p...

Jeremy

Spotify Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

my spotify playlist wont let me change the cover on android

PlanFreeCountryCalifornia DeviceSamsung A 20 and a Samsung ChromebookOperating SystemAndroid My Question or IssueSo I've been trying to change the cover photo of one of my playlist i made and it doesn't even give me the option to do on both my Chrome...

Visitor

Plan Free Country California    Device Samsung A 20 and a Samsung Chromebook Operating System Android   My Question or Issue So I've been trying to change the cover photo of...

Billy-J

Spotify Star

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Only some songs won't play from local library

Plan: PremiumCountry: UKMy Question or Issue:I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it.There's these 2 albums i have downloaded, Spotify doesn't have them thats why i had to download...

Casual Listener

Plan: Premium Country: UK My Question or Issue: I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it. There's these 2 albums i have d...

393 Views

0 replies

1 likes

  • 393 Views
  • 0 replies
  • 1 likes

Can't copy the link

PlanDuo PremiumCountryRussia Operating SystemAndroid 7 My Question or IssueHi everyone! I have a problem with sharing track. When i try to copy link fro menu with all tracks it works (pic1), i can tap «copy link» and see the message «link copied», bu...

Regular

Plan Duo Premium Country Russia  Operating System Android 7   My Question or Issue Hi everyone! I have a problem with sharing track. When i try to copy link fro menu with a...

Billy-J

Spotify Star

5589 Views

9 replies

0 likes

copy link
share link
  • 5589 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify doesn't showing 'Lyrics feature'

PlanPremiumCountryMexicoDeviceMi 9 LiteOperating SystemMIUI 12, Android 10 based My Question or IssueThe 'Lyrics' option which appears in some songs are hidden in my device, I've tried deleting app cache, restart my device and this didn't do any chan...

Newbie

Plan Premium Country Mexico Device Mi 9 Lite Operating System MIUI 12, Android 10 based   My Question or Issue The 'Lyrics' option which appears in some songs are hidden in my device, ...

Mihail

Spotify Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode is broken

PlanPremiumCountryUnited StatesDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueSpent a good hour selecting music and downloading it to an Android Motorola G6 phone. Set it to offline mode and went on a trip. About 30 minutes into the t...

Casual Listener

Plan Premium Country United States Device Motorola G6 Operating System Android 9   My Question or Issue Spent a good hour selecting music and downloading it to an Android Motorola G6 p...

Alex

Spotify Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution my local files won't play on my phone

PlanPremiumCountryBrazilDevicemorola g7 playOperating SystemAndroid My Question or Issuei could play normally all my local files both in my computer and my phone, but yesterday i tried downloading a new song, it played normally on my pc but it didn't...

Visitor

Plan Premium Country Brazil Device morola g7 play Operating System Android   My Question or Issue i could play normally all my local files both in my computer and my phone, but yesterd...

Katerina

Spotify Legend

391 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Tracks Pause, App Closes, "Currently Playing" Indicator Frozen

PlanPremiumCountryUS DeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueStarting recently (it may have begun after the latest system update), the app has displayed a host of issues. This is after years of not having a problem. The m...

Casual Listener

Plan Premium Country US   Device Samsung Galaxy s10e Operating System Android   My Question or Issue Starting recently (it may have begun after the latest system update), the app...

Mihail

Spotify Legend

755 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Superuser Contribution Google pixel 3a xl Spotify stpos everytime

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
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Superuser Contribution Player Notification disappears very quick

PlanPremiumCountryRussiaDeviceXiaomi Mi 9TOperating SystemAndroid 10 My Question or IssueI pause a song and the notification disappears in a minute or less. That's very annoying. I used Yandex.Music before Spotify and don't had that issue

Visitor

Plan Premium Country Russia Device Xiaomi Mi 9T Operating System Android 10   My Question or Issue I pause a song and the notification disappears in a minute or less. That's very annoy...

Novy

Moderator

2010 Views

3 replies

0 likes

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Superuser Contribution Song Speed got changed by itself

PlanPremium FamilyCountryIndonesiaDeviceOPPO F1Operating SystemAndroid 5.1 My Question or Issuemy song speed got increased by itself,ive tried finding way in YT but nothing seems helping it

Visitor

Plan Premium Family Country Indonesia Device OPPO F1 Operating System Android 5.1   My Question or Issue my song speed got increased by itself,ive tried finding way in YT but nothing s...

Alex

Spotify Legend

708 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! [Android] Spotify breaks usage of system equalizer aka MusicFX

CountryIrrelevant DeviceAny. Operating SystemAndroid My Question or IssueSpotify for Android breaks usage of System Equalizer (namely MusicFX). Steps to reproduce: We play a song on Spotify. Open a system equalizer from Spotify Settings. Apply some a...

Casual Listener

Country Irrelevant   Device Any.   Operating System Android   My Question or Issue Spotify for Android breaks usage of System Equalizer (namely MusicFX).    Steps...

AinzOoalGown

Casual Listener

1393 Views

1 replies

0 likes

Android
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Superuser Contribution Play very quietly

Hello I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the volumes turned up to max on the speaker AND max on spotify and ...

Casual Listener

Hello   I use spotify to play music on a Bose speak from an iphoneX. Sometimes the music plays at normal volume, but sometimes it play very quietly. When its playing quietly I can have the vol...

Jeremy

Spotify Legend

371 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How is this even possible ?!?!

The duration pass is way after the length of the song. How come? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

  The duration pass is way after the length of the song. How come?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (...

Billy-J

Spotify Star

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
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Superuser Contribution Keep screen on while reading lyrics

I have a pixel2 running Android 11. When I access song lyrics to sing while listening to music in "karaoke mode", I expect the phone screen to stay on, but on my mobile it keeps powering off. So I have to wake it up every 30 secs. Spotify should real...

Visitor

I have a pixel2 running Android 11. When I access song lyrics to sing while listening to music in "karaoke mode", I expect the phone screen to stay on, but on my mobile it keeps powering off. So I ha...

Calgarts

Visitor

3459 Views

2 replies

2 likes

lyrics
screen
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  • 2 replies
  • 2 likes

Superuser Contribution Spotify does not play music on my phone, only on the Web Player (on my laptop)

Plan: Premium (free trial - 3 months)Country: BrasilDevice: Motorola E4Operating System: Android My Issue: Spotify doesn't play music on my phone, only on the Web Player (on my laptop). When I enter the browser, I can hear the songs over there, howev...

Visitor

Plan: Premium (free trial - 3 months) Country: Brasil Device: Motorola E4 Operating System: Android   My Issue: Spotify doesn't play music on my phone, only on the Web Player...

Alex

Spotify Legend

743 Views

2 replies

0 likes

  • 743 Views
  • 2 replies
  • 0 likes