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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386380 Views

544 replies

34 likes

Account
Free
  • 386380 Views
  • 544 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8011 Views

0 replies

7 likes

  • 8011 Views
  • 0 replies
  • 7 likes

Superuser Contribution Car View Turn Back On After Restart

PlanPremiumCountry DeviceOnePlus Pro 9Operating SystemAndroid 11 My Question or Issue I turn off car view in the setting then when I quit and restart the Spotify App it's set back to Only in Car... I've set it to Never numerous times but quiting the ...

Regular

  Plan Premium Country   Device OnePlus Pro 9 Operating System Android 11   My Question or Issue   I turn off car view in the setting then when I quit and restart the ...

CarlosE

Spotify Legend

898 Views

3 replies

0 likes

  • 898 Views
  • 3 replies
  • 0 likes

Superuser Contribution NOTE 10 plus and watch 3 sync issue

PlanFamily PremiumCountryAustraliaDeviceSamsung Note 10+ 5GSamsung watch 3 LTEOperating SystemAndroid 10 My Question or IssueJust noticed recently that when I use my watch in remote mode to play back music from a Bluetooth dongle in my car, that the ...

Casual Listener

  Plan Family Premium Country Australia Device Samsung Note 10+ 5G Samsung watch 3 LTE Operating System Android 10   My Question or Issue Just noticed recently that when I use m...

CarlosE

Spotify Legend

712 Views

3 replies

0 likes

  • 712 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can not watch Joe Rogan Experience

PlanFreeCountryGeorgiaDeviceSamsung Galaxy a40Operating System Android 10 My Question or IssueOnly audio is available, I have tried 3 different devices, Android, iOS, windows PC, phones are both updated to the latest versions, also tried clean reinst...

Casual Listener

  Plan Free Country Georgia Device Samsung Galaxy a40 Operating System  Android 10   My Question or Issue Only audio is available, I have tried 3 different devices, And...

CarlosE

Spotify Legend

767 Views

3 replies

1 likes

  • 767 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android Auto] Playlist List itself loads very slowly

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid Android Auto - connected via USB cableSpotify Version: 8.6.14.975 My Question or IssueThis may or may not be related to a defect that was fixed recently regarding large playlists not ...

Regular

Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android  Android Auto - connected via USB cable Spotify Version: 8.6.14.975   My Question or Issue This may or ...

CarlosE

Spotify Legend

665 Views

3 replies

0 likes

  • 665 Views
  • 3 replies
  • 0 likes

can't share my spotify music on instagram story

PlanFreeCountryPhilippinesSamsung J5 Prime, Cherry Mobile Flare Tab ProOperating System(Android 6.0.1 , Android 9 ) My Question or IssueI can't share my spotify music on instagram story. Both apps reinstalled and updated... I allowed all permisions f...

Newbie

Plan Free Country Philippines Samsung J5 Prime, Cherry Mobile Flare Tab Pro Operating System (Android 6.0.1 ,  Android 9 )   My Question or Issue I can't share my spotify music on ...

Bittencourt

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

No difference between high quality and low quality on android app

Hi, I've been using spotify for a long time now but never got this problem.When I started listening on spotify some days ago I suddenly realized that the music was a little weird. I listened to some music and I found out that the music was not of ric...

Regular

Hi,  I've been using spotify for a long time now but never got this problem. When I started listening on spotify some days ago I suddenly realized that the music was a little weird. I listened...

642 Views

0 replies

0 likes

  • 642 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Downloaded Over Cellular Network Even When Download Using Cellular Is Off

PlanPremiumCountryCanadaDeviceSamsung Galaxy S21 UltraOperating SystemAndroid 11 My Question or IssueI recently migrated to a Samsung Galaxy S21 Ultra and I was out on a walk using the app. I doubled checked that the "Download Using Cellular" was tur...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S21 Ultra Operating System Android 11   My Question or Issue I recently migrated to a Samsung Galaxy S21 Ultra and I was out on a walk...

Ivan

Spotify Legend

1722 Views

9 replies

0 likes

Cellular Download
Download Using Cellular
Mobile Download
  • 1722 Views
  • 9 replies
  • 0 likes

Superuser Contribution Playback stops after 9 seconds

PlanPremiumCountryEgyptDeviceHuawei P30 LiteOperating SystemAndroid 9 My Question or IssuePlayback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps,...

Casual Listener

Plan Premium Country Egypt Device Huawei P30 Lite Operating System Android 9   My Question or Issue Playback frequently stops after 9 seconds. Internet speed is always good. I perform ...

Jeremy

Spotify Legend

107417 Views

57 replies

28 likes

  • 107417 Views
  • 57 replies
  • 28 likes

Superuser Contribution Downloading songs in background slows the App completely down

Hello,I'm really tired of this problem, I already send some emails to Spotify and posted some reviews in the Google play store, but there was no reaction.This bothers me so much that a already thought of ending my premium membership.Simply said: I wa...

Regular

Hello, I'm really tired of this problem, I already send some emails to Spotify and posted some reviews in the Google play store, but there was no reaction. This bothers me so much that a already th...

Alex

Spotify Legend

2113 Views

10 replies

0 likes

  • 2113 Views
  • 10 replies
  • 0 likes

Superuser Contribution Menu Bar Location settings

Premium/USA -Amazon Fire 8 Andriod With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new location has made spotify nearly useless on my device as it's ...

Newbie

Premium/USA -Amazon Fire 8 Andriod   With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new lo...

Fuquad

Casual Listener

18679 Views

17 replies

3 likes

amazon fire
andriod
Functionality
menu
menu bar
settings
  • 18679 Views
  • 17 replies
  • 3 likes

Uploaded music will play on desktop app but not mobile

Plan - PremiumCountry - USA Device - Samsung Galaxy Note 9 Operating System - Android My Question or Issue - I teach group fitness classes and need a device to play specific tracks provided by Les Mills. I uploaded them from my Mac desktop, to the Sp...

Visitor

Plan - Premium Country - USA   Device - Samsung Galaxy Note 9   Operating System - Android     My Question or Issue -  I teach group fitness classes and ne...

dinomight

Spotify Star

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Developer] Jump back...

If I need to exit the app, when I reenter Spotify, the last song should play and my screen should automatically jump back to that song being highlighted. This streamlines my processes and prevents me from having to scroll back to where the song is at...

Newbie

If I need to exit the app, when I reenter Spotify, the last song should play and my screen should automatically jump back to that song being highlighted.  This streamlines my processes and preve...

Mihail

Spotify Legend

434 Views

1 replies

0 likes

Android
Developer
  • 434 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Other] Translation correction

Please replace the word "підбірка" with the word "добірка" in the Ukrainian version of the application. "Підбірка" is a calque from the Russian language, there is no such word in the literary Ukrainian language.

Casual Listener

Please replace the word "підбірка" with the word "добірка" in the Ukrainian version of the application. "Підбірка" is a calque from the Russian language, there is no such word in the literary Ukraini...

Ver

Spotify Legend

568 Views

1 replies

0 likes

Android
Other
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Songs Keep Disappearing

Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the song is not there. How to solve this problem? Is i...

Roadie

Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the...

Novy

Moderator

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue goes straight to playlist radio or restarts a new queue when playlist is shuffled

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueHello,I have noticed that lately, whenever I shuffle a playlist while connected to Bluetooth in my car via wireless adapter, the first song in the que...

Music Fan

Plan Premium Country United States Device Samsung Galaxy S10e Operating System Android   My Question or Issue Hello, I have noticed that lately, whenever I shuffle a playlist while co...

Ivan

Spotify Legend

846 Views

3 replies

1 likes

  • 846 Views
  • 3 replies
  • 1 likes

Superuser Contribution Red web podcast will not play.

PlanPremiumCountryUsDeviceS20 plus My Question or IssueSo starting about two weeks ago. The podcast "red web" just won't play. I'll open it and it will sit at 00:00 and never move forward. I've tried it on wifi and data, I've tried a fresh install of...

Casual Listener

  Plan Premium Country Us Device S20 plus   My Question or Issue So starting about two weeks ago. The podcast "red web" just won't play. I'll open it and it will sit at 00:00 and n...

Ivan

Spotify Legend

849 Views

3 replies

0 likes

  • 849 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution High mobile data usage even with all data saver options turned on

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Two months in a row now, Spotify has used 800 MB of mobile data in a giant burst for no apparent reason, even with all the data saver options turned on. I'm almost always on wifi, so ...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android   Two months in a row now, Spotify has used 800 MB of mobile data in a giant burst for no apparent reason, even...

Jeremy

Spotify Legend

2338 Views

3 replies

1 likes

data usage
mobile data consumption
  • 2338 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloading songs over cellular while on wifi

PremiumUSAPixel 2 XLAndroid 11Data Saver - EnabledDownload over Cellular - Disabled It looks like Spotify is downloading playlists over cellular when I'm on weak wifi.Spotify has used ~2GB of data in 14 days and I haven't spent much time listening to...

Regular

Premium USA Pixel 2 XL Android 11 Data Saver - Enabled Download over Cellular - Disabled   It looks like Spotify is downloading playlists over cellular when I'm on weak wifi. Spotify has...

manaswi

Casual Listener

1584 Views

7 replies

0 likes

  • 1584 Views
  • 7 replies
  • 0 likes

Can't share spotify on instagram story

When I try to share a song on instagram stories it takes me to the instagram camera This is happening for a few days Some of my friends have the same problemPlanStudents premiumCountryGreeceDevice : one plus 8 t (iPhone 8, Samsung Galaxy 9, Macbook P...

Visitor

When I try to share a song on instagram stories it takes me to the instagram camera  This is happening for a few days  Some of my friends have the same problem Plan Students premium Co...

Bittencourt

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound in car anymore (but phone calls work)

PlanPremiumCountryGermanyDeviceOppo X2 Lite My Question or IssueDear All, I usually listen to Spotify in the car everyday. Last week suddenly it stopped working. The Spotify app tells me it plays the music but nothing is reaching the car anymore (I h...

Visitor

Plan Premium Country Germany Device Oppo X2 Lite   My Question or Issue Dear All, I usually listen to Spotify in the car everyday. Last week suddenly it stopped working. The Spotify app ...

Novy

Moderator

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes