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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

bettiey-bettiey

Visitor

400832 Views

549 replies

35 likes

Account
Free
  • 400832 Views
  • 549 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8609 Views

0 replies

7 likes

  • 8609 Views
  • 0 replies
  • 7 likes

Superuser Contribution Playback stops after 9 seconds

PlanPremiumCountryEgyptDeviceHuawei P30 LiteOperating SystemAndroid 9 My Question or IssuePlayback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps,...

Casual Listener

Plan Premium Country Egypt Device Huawei P30 Lite Operating System Android 9   My Question or Issue Playback frequently stops after 9 seconds. Internet speed is always good. I perform ...

Jeremy

Spotify Legend

108088 Views

57 replies

28 likes

  • 108088 Views
  • 57 replies
  • 28 likes

Superuser Contribution Downloading songs in background slows the App completely down

Hello,I'm really tired of this problem, I already send some emails to Spotify and posted some reviews in the Google play store, but there was no reaction.This bothers me so much that a already thought of ending my premium membership.Simply said: I wa...

Regular

Hello, I'm really tired of this problem, I already send some emails to Spotify and posted some reviews in the Google play store, but there was no reaction. This bothers me so much that a already th...

Alex

Spotify Legend

2177 Views

10 replies

0 likes

  • 2177 Views
  • 10 replies
  • 0 likes

Superuser Contribution Menu Bar Location settings

Premium/USA -Amazon Fire 8 Andriod With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new location has made spotify nearly useless on my device as it's ...

Newbie

Premium/USA -Amazon Fire 8 Andriod   With the most recent update to the Spotify app on my Fire, the menu bar location changed to the side w/out any setting being changed on my part. The new lo...

Fuquad

Casual Listener

19213 Views

17 replies

3 likes

amazon fire
andriod
Functionality
menu
menu bar
settings
  • 19213 Views
  • 17 replies
  • 3 likes

Uploaded music will play on desktop app but not mobile

Plan - PremiumCountry - USA Device - Samsung Galaxy Note 9 Operating System - Android My Question or Issue - I teach group fitness classes and need a device to play specific tracks provided by Les Mills. I uploaded them from my Mac desktop, to the Sp...

Visitor

Plan - Premium Country - USA   Device - Samsung Galaxy Note 9   Operating System - Android     My Question or Issue -  I teach group fitness classes and ne...

dinomight

Spotify Star

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Developer] Jump back...

If I need to exit the app, when I reenter Spotify, the last song should play and my screen should automatically jump back to that song being highlighted. This streamlines my processes and prevents me from having to scroll back to where the song is at...

Newbie

If I need to exit the app, when I reenter Spotify, the last song should play and my screen should automatically jump back to that song being highlighted.  This streamlines my processes and preve...

Mihail

Spotify Legend

451 Views

1 replies

0 likes

Android
Developer
  • 451 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Other] Translation correction

Please replace the word "підбірка" with the word "добірка" in the Ukrainian version of the application. "Підбірка" is a calque from the Russian language, there is no such word in the literary Ukrainian language.

Casual Listener

Please replace the word "підбірка" with the word "добірка" in the Ukrainian version of the application. "Підбірка" is a calque from the Russian language, there is no such word in the literary Ukraini...

Ver

Spotify Legend

594 Views

1 replies

0 likes

Android
Other
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Songs Keep Disappearing

Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the song is not there. How to solve this problem? Is i...

Roadie

Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the...

Novy

Moderator

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue goes straight to playlist radio or restarts a new queue when playlist is shuffled

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10eOperating SystemAndroid My Question or IssueHello,I have noticed that lately, whenever I shuffle a playlist while connected to Bluetooth in my car via wireless adapter, the first song in the que...

Music Fan

Plan Premium Country United States Device Samsung Galaxy S10e Operating System Android   My Question or Issue Hello, I have noticed that lately, whenever I shuffle a playlist while co...

Ivan

Spotify Legend

885 Views

3 replies

1 likes

  • 885 Views
  • 3 replies
  • 1 likes

Superuser Contribution Red web podcast will not play.

PlanPremiumCountryUsDeviceS20 plus My Question or IssueSo starting about two weeks ago. The podcast "red web" just won't play. I'll open it and it will sit at 00:00 and never move forward. I've tried it on wifi and data, I've tried a fresh install of...

Casual Listener

  Plan Premium Country Us Device S20 plus   My Question or Issue So starting about two weeks ago. The podcast "red web" just won't play. I'll open it and it will sit at 00:00 and n...

Ivan

Spotify Legend

869 Views

3 replies

0 likes

  • 869 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution High mobile data usage even with all data saver options turned on

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Two months in a row now, Spotify has used 800 MB of mobile data in a giant burst for no apparent reason, even with all the data saver options turned on. I'm almost always on wifi, so ...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android   Two months in a row now, Spotify has used 800 MB of mobile data in a giant burst for no apparent reason, even...

Jeremy

Spotify Legend

2442 Views

3 replies

1 likes

data usage
mobile data consumption
  • 2442 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloading songs over cellular while on wifi

PremiumUSAPixel 2 XLAndroid 11Data Saver - EnabledDownload over Cellular - Disabled It looks like Spotify is downloading playlists over cellular when I'm on weak wifi.Spotify has used ~2GB of data in 14 days and I haven't spent much time listening to...

Regular

Premium USA Pixel 2 XL Android 11 Data Saver - Enabled Download over Cellular - Disabled   It looks like Spotify is downloading playlists over cellular when I'm on weak wifi. Spotify has...

manaswi

Casual Listener

1692 Views

7 replies

0 likes

  • 1692 Views
  • 7 replies
  • 0 likes

Can't share spotify on instagram story

When I try to share a song on instagram stories it takes me to the instagram camera This is happening for a few days Some of my friends have the same problemPlanStudents premiumCountryGreeceDevice : one plus 8 t (iPhone 8, Samsung Galaxy 9, Macbook P...

Visitor

When I try to share a song on instagram stories it takes me to the instagram camera  This is happening for a few days  Some of my friends have the same problem Plan Students premium Co...

Bittencourt

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sound in car anymore (but phone calls work)

PlanPremiumCountryGermanyDeviceOppo X2 Lite My Question or IssueDear All, I usually listen to Spotify in the car everyday. Last week suddenly it stopped working. The Spotify app tells me it plays the music but nothing is reaching the car anymore (I h...

Visitor

Plan Premium Country Germany Device Oppo X2 Lite   My Question or Issue Dear All, I usually listen to Spotify in the car everyday. Last week suddenly it stopped working. The Spotify app ...

Novy

Moderator

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Why I can't share a song from Spotify to Instagram Story?

PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 9Operating SystemMIUI Global 12.0.2 Stable My Question or IssueWhy I can't share a song from Spotify to Instagram Story? I already have both of them (Spotify and Instagram) updated on last version, d...

Visitor

Plan Premium Country Indonesia Device Xiaomi Redmi Note 9 Operating System MIUI Global 12.0.2 Stable   My Question or Issue Why I can't share a song from Spotify to Instagram Story? I ...

Bittencourt

Spotify Star

709 Views

1 replies

0 likes

Instagram
  • 709 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs I removed from "liked songs playlist still shown up

PlanPremiumDEVICE/Samsung Galaxy A71Operating System(Android 10) My Question or IssueI liked the songs from the album of Lil Tjay-Destined 2 Win.Then I tried to remove songs from my liked songs playlist,they gone,then they shown again.İt just repeate...

Regular

Plan Premium DEVICE/Samsung Galaxy A71 Operating System (Android 10)   My Question or Issue I liked the songs from the album of Lil Tjay-Destined 2 Win.Then I tried to remove songs from m...

turxannghzd

Regular

1272 Views

2 replies

0 likes

  • 1272 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline-Mode on Samsung Gear App is not working!!!

PlanPremiumCountryGermanyDeviceSamsung Gear S3 FrontierOperating SystemTizen/Android My Question or Issue Unfortunately the Offline-Mode ist not working in any way! Stop, it's working if I'm online (whether it's via Wi-Fi or connected via Bluetooth w...

Music Fan

Plan Premium Country Germany Device Samsung Gear S3 Frontier Operating System Tizen/Android     My Question or Issue   Unfortunately the Offline-Mode ist not working in any...

Jeremy

Spotify Legend

1858 Views

5 replies

1 likes

  • 1858 Views
  • 5 replies
  • 1 likes

Superuser Contribution Autoplay

PlanPremiumCountryUKDevice Operating SystemAndroidMy Question or IssueI have Autoplay disabled. Why is the "Next up" list still populated and played? It's infuritating

Regular

Plan Premium Country UK Device   Operating System Android My Question or Issue I have Autoplay disabled. Why is the "Next up" list still populated and played? It's infuritating

Jeremy

Spotify Legend

921 Views

5 replies

1 likes

  • 921 Views
  • 5 replies
  • 1 likes

Superuser Contribution Increase the font size of the widget on lock screen

Plan PremiumCountrySingapore DeviceSamsung A50 Operating SystemAndroid v11, OneUi 3.1 Hi recently, I installed the latest update on my Samsung A50. Ever since then, the font size on the Spotify widget on my lock screen is really tiny.Does anyone know...

Visitor

Plan   Premium Country Singapore    Device Samsung A50   Operating System Android v11, OneUi 3.1     Hi recently, I installed the latest update on my Samsun...

Alex

Spotify Legend

2646 Views

1 replies

1 likes

  • 2646 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Google Assistant won't play/shuffle playlists from my library

Plan Free Country Uruguay Device Redmi Note 8 Operating System Android 10 My Question or Issue Hello, I have my Google account linked to Spotify and Spotify set as my default music player. I want to play a specific playlist from Spotify from my libra...

Visitor

Plan Free   Country Uruguay   Device Redmi Note 8   Operating System Android 10   My Question or Issue Hello,   I have my Google account linked to Sp...

CarlosE

Spotify Legend

3179 Views

1 replies

0 likes

  • 3179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Not Working Since Genre Update

Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been working properly. Every time I open Spotify it immed...

Regular

Hello, I am using Spotify Premium logged in through facebook on my LG G8XThinQ in Canada, ever since the newest update which added genre sorting on the top of liked playlists my Spotify hasn't been w...

CarlosE

Spotify Legend

2395 Views

14 replies

0 likes

Android
Crash
genre update
LG
Spotify
  • 2395 Views
  • 14 replies
  • 0 likes