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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842979 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842979 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14377 Views
  • 1 replies
  • 0 likes
  • 14377 Views
  • 1 replies
  • 0 likes

Crashing Mid-Song

PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueMy app keeps crashing mid song every single time I play music. I have to close the app and re-launch again. It does it almost every time I switch playlist. It started hap...

  • Newbie
  •   Plan Premium Country USA Device Galaxy S8 Operating System Android   My Question or Issue My app keeps crashing mid song every single time I play music. I have to close the app...
  • osornios
  • Spotify Star
  • 2229 Views
  • 1 replies
  • 0 likes
  • 2229 Views
  • 1 replies
  • 0 likes

Queue randomly disappears

Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back like half an hour later to listen to music and my last played/paused song w...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy J8   My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back l...
  • osornios
  • Spotify Star
  • 366 Views
  • 1 replies
  • 1 likes
  • bug
  • 366 Views
  • 1 replies
  • 1 likes

Sharing to Instagram stories

PlanPremiumCountry DeviceSamsung Galaxy 9+ My Question or IssueSharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story editor. Like another user before me, I tried reinstallation of both apps, which...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 9+   My Question or Issue Sharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story e...
  • Emilia_8
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

[Android] "No internet connection available"

Hello,Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi connection (I'm posting from that phone right now with...

  • Regular
  • Hello, Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi c...
  • 266 Views
  • 0 replies
  • 4 likes
  • 266 Views
  • 0 replies
  • 4 likes

Music pausing when screen is off

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 My Question or IssueThere are times that when my phone screen is off, the music will pause. Turning the screen back on resumes the song, but it will pause again as soon as the screen fades to black. I'...

  • Visitor
  •   Plan Premium Country Canada Device Samsung Galaxy S10   My Question or Issue There are times that when my phone screen is off, the music will pause. Turning the screen back on re...
  • Marruu89
  • Newbie
  • 542 Views
  • 1 replies
  • 1 likes
  • Android
    pausing
  • 542 Views
  • 1 replies
  • 1 likes

Spotify Premium slow and constantly loading...

I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things like play an album or view an album. When I click on ...

  • Visitor
  • I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things li...
  • 254 Views
  • 0 replies
  • 1 likes
  • 254 Views
  • 0 replies
  • 1 likes

Downloaded songs keep getting deleted

PlanFamily PremiumCountryGreeceDeviceLg G6Operating SystemAndroid 9, Stock, No root My Question or Issue Hello there!I have been noticing a weird issue. I have like ~2500 songs downloaded. Everytime i reboot my phone they just dissapear. The songs ar...

  • Visitor
  • Plan Family Premium Country Greece Device Lg G6 Operating System Android 9, Stock, No root   My Question or Issue   Hello there! I have been noticing a weird issue. I have like ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

can't post spotify playlist on Instagram Stories

Plan: PremiumCountry: Austria Device: Huawei P30Operating System: Android I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I can share to WhatsApp or Facebook, but cant share to Instagram Stories! I have ...

  • Gig Goer
  • Plan: Premium Country: Austria   Device: Huawei P30 Operating System: Android   I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I c...
  • hinterhofrecord
  • Gig Goer
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Seriously Considering Leaving Spotify

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 10 I am seriously thinking about canceling my Spotify premium account and switching to something else. The last month or so, the mobile app has been incredibly buggy. It frequ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android 10   I am seriously thinking about canceling my Spotify premium account and switching to something else...
  • Redinferno
  • Regular
  • 608 Views
  • 5 replies
  • 3 likes
  • 608 Views
  • 5 replies
  • 3 likes

Instagram stories

PlanPremiumCountrySingapore DeviceSamsung Galaxy Note 10 +Operating SystemAndroid 9 My Question or IssueCant share music to instagran stories

  • Visitor
  •   Plan Premium Country Singapore   Device Samsung Galaxy Note 10 + Operating System Android 9   My Question or Issue Cant share music to instagran stories
  • 260 Views
  • 0 replies
  • 5 likes
  • Android
  • 260 Views
  • 0 replies
  • 5 likes

Google clock alarm always plays first track of playlist

PlanPremiumCountryItalyDeviceHonor View 10Operating SystemAndroid Oreo My Question or IssueHi everyone,I'm trying to use a specific spotify playlist (a daily news podcast) as my alarm using the Google clock app feature.However, spotify always plays t...

  • Visitor
  • Plan Premium Country Italy Device Honor View 10 Operating System Android Oreo   My Question or Issue Hi everyone, I'm trying to use a specific spotify playlist (a daily news pod...
  • 241 Views
  • 0 replies
  • 2 likes
  • 241 Views
  • 0 replies
  • 2 likes

Bluetooth in Subaru won't display music and artist information

PlanPremiumDeviceOnePlus 7 Pro MclarenOperating SystemAndroid 10 My Question or IssueI just recently upgraded to the OnePlus 7 Pro Mclaren Edition phone, tried using Spotify in my car through Bluetooth, which is a 2016 Subaru Crosstrek, and now the s...

  • Casual Listener
  • Plan Premium Device OnePlus 7 Pro Mclaren Operating System Android 10   My Question or Issue I just recently upgraded to the OnePlus 7 Pro Mclaren Edition phone, tried using Spotify...
  • 566 Views
  • 0 replies
  • 0 likes
  • Android
    bluetooth
    Subaru
  • 566 Views
  • 0 replies
  • 0 likes

Spotify on Android 8 & 2014 BMW F30 not displaying song metadata

PlanPremiumDeviceOnePlus 5T with Android 8Car2014 BMW F30 (ConnectedDrive) with latest software My Question or IssueI've been using this setup for a few months now, and it was working perfectly until a couple of weeks ago when I updated the Spotify a...

  • Regular
  • Plan Premium Device OnePlus 5T with Android 8 Car 2014 BMW F30 (ConnectedDrive) with latest software  My Question or Issue I've been using this setup for a few months now, and it was work...
  • chadmarquez09
  • Casual Listener
  • 4831 Views
  • 13 replies
  • 1 likes
  • Android
    BMW
    f30
    Oneplus
    oneplus5t
  • 4831 Views
  • 13 replies
  • 1 likes

Spotify says offline while on WiFi (OnePlus)

PlanPremiumCountryNl DeviceOneplus6Operating SystemAndroid My Question or IssueI have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft reboot doesn't work. A reinstall did help but the problem repeated in less than a couple of da...

  • Casual Listener
  • Plan Premium Country Nl   Device Oneplus6 Operating   System Android   My Question or Issue I have the problem that Spotify tells me I'm offline while I'm on WiFi. Soft re...
  • 284 Views
  • 0 replies
  • 0 likes
  • OnePlus 6t
  • 284 Views
  • 0 replies
  • 0 likes

Stuck app in android

PlanPremiumCountryIsrael DeviceOnepluse 5TOperating SystemAndroid 8.1.0 My Question or IssueWhen I search for a song and then press the track to turn it on, the whole app gets stuck Please help me

  • Regular
  • Plan Premium Country Israel  Device Onepluse 5T Operating System Android 8.1.0   My Question or Issue When I search for a song and then press the track to turn it on, the whole ap...
  • wanpela
  • Newbie
  • 888 Views
  • 3 replies
  • 1 likes
  • 888 Views
  • 3 replies
  • 1 likes

Canvas totally missing...

PlanPremiumCountryUS Operating System(Android Q ) My Question or Issue I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I even tried logging in again.

  • Visitor
  • Plan Premium Country US   Operating System (Android Q )   My Question or Issue   I can't find the "canvas" feature at all. Neither is it enabled, and nor is it in settings. I...
  • 418 Views
  • 0 replies
  • 0 likes
  • Canvas
    missing
  • 418 Views
  • 0 replies
  • 0 likes

Offline message when not offline

PlanSpotify PremiumProvidert-mobile unlimitedCountryNetherlandsDeviceNokia 8Operating SystemAndroid 9, latest android security patchApp version8.5.33.831 My Question or IssueThe no internet detected message repeatedly keeps popping up during the day ...

  • Casual Listener
  • Plan Spotify Premium Provider t-mobile unlimited Country Netherlands Device Nokia 8 Operating System Android 9, latest android security patch App version 8.5.33.831   My Question or...
  • knxt
  • Casual Listener
  • 295 Views
  • 2 replies
  • 1 likes
  • 295 Views
  • 2 replies
  • 1 likes

Problema Spotify - whatsapp

Buenas tardes !He comprado el realme 5 pro de 8Gb/128Viene con color 6 de firmwareAl emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensajes se para la música unos 5 segundos, y de manera aleatori...

  • Visitor
  • Buenas tardes ! He comprado el realme 5 pro de 8Gb/128 Viene con color 6 de firmware Al emplear whatsapp me da fallos la reproducción de Spotify y no logro ver por qué puede ser. Al enviar mensaje...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Music keeps pausing on both iPhone and Windows

PlanPremiumCountryCanadaDevice(iPhone 6s, Asus laptop)Operating System(iOS 10, Windows 10) My Question or IssueMy music keeps pausing randomly whenever the app is connected to the internet. I have already tried:1) logging out from all devices and rel...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 6s, Asus laptop) Operating System (iOS 10, Windows 10)   My Question or Issue My music keeps pausing randomly whenever the app is connected t...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't normalize volume

Title. No matter if the song is local or online, the volume normalizer either sucks or does not work. For reference, try listening to Classic by MKTO and Believer by Imagine Dragons. I can barely listen to Classic while Believer almost blew my eardru...

  • Newbie
  • Title. No matter if the song is local or online, the volume normalizer either sucks or does not work. For reference, try listening to Classic by MKTO and Believer by Imagine Dragons. I can barely lis...
  • dakjek
  • Newbie
  • 1122 Views
  • 3 replies
  • 0 likes
  • 1122 Views
  • 3 replies
  • 0 likes