Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremium CountryArgentina DeviceMotorola One ActionOperating SystemAndroid 10 My Question or IssueLyrics won't show on my phone (They appear on the desktop app). I tried a clean install, as you suggested, but it did not work. I also created anothe...
PlanPremiumCountryUKDeviceHuawei P9 PlusOperating SystemAndroid My Question or IssueSpotify will just "hang" when searching, the screen flashes without content loading.When a song is playing, randomly it can't be stopped and the only way to stop it i...
I've seen several mentions about notifications saying "Waze is connected" and similar, that are stuck on screen, but that's not quite my situation.All I get ony phone is a notification saying "Spotify connections"... No other details, tapping it does...
Mí aplicación de android no reproduce la música
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, I have an Spotify Premium account and it is working pretty fine. I bought I while a...
Hello I have got a problem with streaming spotify on my HTR 4067 Yamaha reciever. So I got premium acc. Try it on Android devices (and NB and PC also). I try everything on forum here (hope so) DHCP on/off, got actual FW, restart, rename AV without sp...
PlanPremiumCountry DeviceOne Plus 6Operating SystemAndroid 9 My Question or IssueWhenever I am playing a song in the background, and play a video on another app like Twitter or Reddit, Spotify closes and it disappear from the notification. And when i...
My Question or IssueUsed to be a function to play a radio based on music from a Playlist. I can't find the function anywhere, please help
PlanPremium FamilyCountryIrelandDeviceSamsung Galaxy Watch 3Operating SystemTizen 5.5.0.1 My Question or IssueIn offline mode songs will not play despite following all instructions, downloading from WiFi whilst disconnected from phone, playing in sta...
PlanPremiumCountryVietnamDeviceSamsung A51Operating SystemOne UI 3 android 11 My Question or IssueSince updating to the one ui 3, I can not sync my local files between my pc and my phone. I've followed all the instructions in the local files syncing ...
PlanFamily PremiumCountrySwedenDeviceAllwinner T3 P3Operating SystemAndroid 6.0.1 My Question or IssueHi, when i try to login on the spotify app on my tablet it says "you are currently offline, go online to connect to spotify". Every other internet n...
PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 10Operating SystemAndroid 11 My Question or IssueI know there is a licensing negotiations going on right now between Spotify and kakao M for alot of kpop artists. All the songs were just grayed out be...
Okay so I made a playlist of my liked songs so that i could share it amongst my music friends who are trying to discover new things. Im a big music nerd so this playlist I've made is like 10,000 strong. I've been told before that there is no limit to...
Like the title says, my app doesn't seem to have to 'Local Files' tab in the settings. I tried logging out and in and reinstalling the app, nothing seems to work. Any help would be appreciated! PlanPremiumCountryIndonesiaDeviceRedmi K20Operating Syst...
Hi, I set up the Google alarm to play a Playlist, but it always start playing the same song (the first item of the Playlist) According to a support chat rapresentative Google app always start from the first song, can't play a random song. I would lik...
PlanPremiumCountryUnited States DeviceGoogle Pixel 3aOperating SystemAndroid 11Spotify Version8.6.4.971 My Question or IssueApp consistently crashes when trying to add an album to the queue in offline mode.Steps to Reproduce1. Have an album downloade...
PlanFreeCountryRomaniaDeviceMotorola G6 PlayOperating SystemAndroid 9My Question or IssueSometimes they work sometimes they don't, the cast controls are an absolute mystery for me. Most of the times they don't show up, force stoping the app works but...
PlanFreeCountryUSADeviceSamsung ChromebookOperating SystemAndroidMy Question or IssueOn the Spotify Web Player, when I search up anything, it says "no results found for ___". I am completely sure that I've spelled things correctly but no matter what ...
PlanPremiumCountryUSA DevicePixel 4zOperating SystemAndroid My Question or IssueApp version 8.6.2.774The new library experience has made my daily podcast use case unusable. I typically would go to Podcasts and view by Episodes. It was a nice little i...
PlanPremiumCountryMalaysiaDeviceMi 10T ProOperating SystemMiui 12.0.11 Android 10 My Question or IssueSpotify player retained the previous playlist/song opened eventhough I've started different playlist/song. The song played the new song I selected b...