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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs abspielen über App

PlanPremiumCountry DeviceGalaxy j7Operating SystemAndroid 9 My Question or IssueDie App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein Problem. Wenn man auf den Play Button klickt dann springt es auf Pause aber weder die Zeit...

  • Visitor
  •   Plan Premium Country   Device Galaxy j7 Operating System Android 9   My Question or Issue Die App spielt nichts mehr ab. Über den Computer oder die sonos-app ist es kein P...
  • Ivan
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App suddenly crashes completly

PlanPremiumCountryGermanyDeviceSamsung Galaxy A5 (2016)Operating SystemAndroid 7.0 My Question or IssueHi, my Spotify App suddenly crashes down while I am listening to music. The app shuts down completely and even forgets where its stopped playing so...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy A5 (2016) Operating System Android 7.0   My Question or Issue Hi, my Spotify App suddenly crashes down while I am listening to music....
  • Alex
  • Spotify Legend
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Play saved songs by artist without following them?

PlanPremiumCountryIrelandDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueIs there any way to play saved songs from an artist without following them? When I go in to Your Library > Music > Artists it only shows artists I've foll...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Is there any way to play saved songs from an artist without following them? Wh...
  • Dade_00
  • Regular
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Can't play any music

PlanPremiumCountryFranceDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or IssueSince 4 days, I just can't play any music with Spotify. I get stuck at 0:00 (see pic) on each song, loadin indefinitely for no reasons. I've tried everything ...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy S8+ Operating System Android   My Question or Issue Since 4 days, I just can't play any music with Spotify. I get stuck at 0:00 (see p...
  • Dade_00
  • Regular
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloads reset after every crash or restart

PlanPremiumCountryUnited StatesDevice(LG G7 Thinq)Operating System(Android) My Question or IssueI have about 500 songs downloaded from local files and my regular library. Every time the app crashes (which is frequent) or every time I restart the app ...

  • Casual Listener
  • Plan Premium Country United States Device (LG G7 Thinq) Operating System (Android)   My Question or Issue I have about 500 songs downloaded from local files and my regular library. Eve...
  • patrickhager6
  • Casual Listener
  • 1096 Views
  • 2 replies
  • 2 likes
  • 1096 Views
  • 2 replies
  • 2 likes

Superuser Contribution Recommended Songs Section Disappears on Screen Reorientation

PlanPremiumCountryU.S.DeviceSamsung Tab S4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVery frequently when my screen reorients from horizontal to vertical or back the recommended song section at the bottom of a playlis...

  • Visitor
  •   Plan Premium Country U.S. Device Samsung Tab S4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Very frequently when my screen reorients fr...
  • Ivan
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to remove downloads

I want to free up space on my phone by deleting music that i've downloaded. When I go to offline mode so i can see which music is downloaded and try to remove it the only way i can do it is to remove from my library altogether. I only want to remove ...

  • Newbie
  • I want to free up space on my phone by deleting music that i've downloaded.  When I go to offline mode so i can see which music is downloaded and try to remove it the only way i can do it is to...
  • Ver
  • Spotify Legend
  • 8032 Views
  • 6 replies
  • 0 likes
  • 8032 Views
  • 6 replies
  • 0 likes

Superuser Contribution Tablet app shows wrong navigation in home screen

PlanFreeApp Version8.5.82.894DeviceHuawei MediaPad T1 10Operating SystemAndroid 4.4.4 My Question or IssueSince 15th Octobre 2020 home screen of app has been significantly changed.In "aktuelleoberflaeche.png" you can see current home screen with left...

  • Regular
  • Plan Free App Version 8.5.82.894 Device Huawei MediaPad T1 10 Operating System Android 4.4.4   My Question or Issue Since 15th Octobre 2020 home screen of app has been significantly ch...
  • Ver
  • Spotify Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • 587 Views
  • 3 replies
  • 0 likes

Solved!! Trick Spotify in to casting at 320?

Hi,If I cast phone audio via Google home into a Chromecast Audio then open Spotify and play music, the Audio Quality option remains bold/active theoretically playing at 'Very High' and 320kbps. Is this correct? I know casting from within Spotify limi...

  • Casual Listener
  • Hi, If I cast phone audio via Google home into a Chromecast Audio then open Spotify and play music, the Audio Quality option remains bold/active theoretically playing at 'Very High' and 320kbps. Is ...
  • Billy-J
  • Spotify Star
  • 15255 Views
  • 3 replies
  • 0 likes
  • 15255 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Chromecast add to queue not working

PlanFreeCountryFinland DeviceSamsung Galaxy Note 10+Operating SystemOne UI 2.5 My Question or IssueI've beeb having problems using the "add to queue" option while using Spotify on my Chromecast. Usually it let's me just add to queue, but now it keeps...

  • Casual Listener
  • Plan Free Country Finland  Device Samsung Galaxy Note 10+ Operating System One UI 2.5   My Question or Issue I've beeb having problems using the "add to queue" option while using ...
  • Mihail
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app crashing when used within Android Auto

PlanPremium FamilyCountryUKDeviceSamsung Galaxy J5Operating SystemAndroid Version 9 For the last five days I've been unable to use Spotify in the car and, afterwards, the app then crashes on my phone when I try to use it on its own. In the car I use ...

  • Casual Listener
  •   Plan Premium Family Country UK Device Samsung Galaxy J5 Operating System Android Version 9   For the last five days I've been unable to use Spotify in the car and, afterwards, t...
  • Mihail
  • Spotify Legend
  • 2798 Views
  • 3 replies
  • 1 likes
  • 2798 Views
  • 3 replies
  • 1 likes

Superuser Contribution Slow and unresponsive

Every time there's an update the app for me on a Samsung s20 using Android gets worse each time.Since the last update it keeps asking me to go online....already online, search and adding to playlists always comes up with faults. Sometimes it doesn't ...

  • Casual Listener
  • Every time there's an update the app for me on a Samsung s20 using Android gets worse each time. Since the last update it keeps asking me to go online....already online, search and adding to playlis...
  • WFranca
  • Casual Listener
  • 1718 Views
  • 2 replies
  • 1 likes
  • 1718 Views
  • 2 replies
  • 1 likes

Superuser Contribution Select a (Connect) device on Android

PlanPremiumCountryUKDeviceUmidigi F1 PlayOperating SystemAndroid 9My Question or IssueI have a number of Connect devices that I use around my home, which I control from my Android phone.Today I noticed a rather strange quirk: When attempting to selec...

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  • Regular
  • Plan Premium Country UK Device Umidigi F1 Play Operating System Android 9 My Question or Issue I have a number of Connect devices that I use around my home, which I control from my Android p...
  • Mihail
  • Spotify Legend
  • 1379 Views
  • 14 replies
  • 0 likes
  • 1379 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution i cant play or find any podcast on my spotify app

PlanFreeCountrysaudi arabiaDevicesamsung galaxy note 9Operating SystemAndroid Oreo My Question or Issuei can't find or play any podcast on my app or my web pls help ! its like i have different app from the rest

  • Casual Listener
  • Plan Free Country saudi arabia Device samsung galaxy note 9 Operating System Android Oreo   My Question or Issue i can't find or play any podcast on my app or my web  pls he...
  • Mihail
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • podcast search
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing when screen is off

When listening to music on the built-in speakers of my Tablet, the music stops after one or two songs after the screen has turned off. I have disabled any battery optimization or energy saving I could find, cleared the cache, reinstalled the app, but...

  • Casual Listener
  • When listening to music on the built-in speakers of my Tablet, the music stops after one or two songs after the screen has turned off. I have disabled any battery optimization or energy saving I coul...
  • Ivan
  • Spotify Legend
  • 5268 Views
  • 3 replies
  • 0 likes
  • 5268 Views
  • 3 replies
  • 0 likes

Superuser Contribution Green play button not working

PlanPremiumCountry Device Samsung Galaxy s20+Operating SystemAndroid My Question or Issue2 days ago the green play button stopped working. I search any artist click it nothing. Go to there artist radio it works or even my playlist. Checked for phone ...

  • Casual Listener
  •   Plan Premium Country   Device  Samsung Galaxy s20+ Operating System Android    My Question or Issue 2 days ago the green play button stopped working. I search an...
  • Ivan
  • Spotify Legend
  • 4738 Views
  • 3 replies
  • 1 likes
  • 4738 Views
  • 3 replies
  • 1 likes

30 minutes of Ad free going immediately into more ads.

PlanFreeCountryUnited StatesDeviceMoto G stylusOperating SystemAndroid OreoSpotify Version 8.5.84.875 My Question or IssueSpotify will come up, and offer me an ad for 30 minutes of ad-free music. I tap on the watch now button, and the ad plays. Immed...

  • Visitor
  • Plan Free Country United States Device Moto G stylus Operating System Android Oreo Spotify Version 8.5.84.875   My Question or Issue Spotify will come up, and offer me an ad for ...
  • Billy-J
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Editing sections on home page in app

PlanPremiumCountryU.S. DevicePixel 4XLOperating SystemAndroid 11 My Question or Issue Is there an option to turn off or atleast edit the "Good Afternoon" section?To take it a step further is there a way to edit other sections like "Your Top Shows"? T...

  • Newbie
  •   Plan Premium Country U.S.  Device Pixel 4XL Operating System Android 11   My Question or Issue   Is there an option to turn off or atleast edit the "Good Afternoon" ...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 1 replies
  • 2 likes
  • 446 Views
  • 1 replies
  • 2 likes

Download issue

PlanPremiumCountry DevicePocophone F1Operating SystemAndroid 10 My Question or IssueI started experiencing issue with trying to download spotify from play store, and due to issue i was forced to download apk. I don't understand what happened since my...

  • Casual Listener
  •   Plan Premium Country   Device Pocophone F1 Operating System Android 10   My Question or Issue I started experiencing issue with trying to download spotify from play store,...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

[Android] The option to choose where to store downloaded music is not available anymore

I do not have the option to choose whether I want to storage downloaded music in the internal storage or in the SD-Card of my Android-Phone.It is also not possible to completely uninstall the app. I have followed the instructions given in other posts...

  • Casual Listener
  • I do not have the option to choose whether I want to storage downloaded music in the internal storage or in the SD-Card of my Android-Phone. It is also not possible to completely uninstall the app. ...
  • 147 Views
  • 0 replies
  • 0 likes
  • Android
  • 147 Views
  • 0 replies
  • 0 likes