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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6395 Views

0 replies

7 likes

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No pause button on Android

Plan Premium Duo Country Canada Device Samsung Galaxy S8Operating SystemAndroid My Question or IssueThe pause button is missing. Only play and heart show. Last update Sept 2020

Casual Listener

Plan Premium Duo   Country Canada   Device Samsung  Galaxy S8 Operating System Android   My Question or Issue The pause button is missing. Only play and heart show....

SteveTom

Casual Listener

4798 Views

2 replies

0 likes

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Superuser Contribution S10+ re-downloading music after every restart

Spotify PremiumCanadaS10+Android 10 Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as soon as the phone reboots spotify starts downloading all offline pl...

Visitor

Spotify Premium Canada S10+ Android 10   Only recently, after each restart on my S10+ all my offline music starts redownloading. After a phone restart I dont even have to open Spotify, as s...

Jeremy

Spotify Legend

447 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify offline when using mobile data

PlanPremiumCountryUK DeviceHuawei p30 Pro Operating SystemAndroid My Question or IssueI recently switched phone to a Huawei p30 Pro. My spotify on this device goes offline when I'm on mobile data but works on WiFi. I did not have this problem on my p...

Visitor

Plan Premium Country UK    Device Huawei p30 Pro    Operating System Android    My Question or Issue I recently switched phone to a Huawei p30 Pro. My spotif...

Ver

Spotify Legend

966 Views

1 replies

0 likes

mobile data
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Superuser Contribution Group Session Pause/Play Issue

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemOxygenOS version 9.0.8, Android Version 9 Group Session BETA IssueSometimes after listening to songs for over an hour in a group session (that I started) and I pause, then play the music again, my f...

Newbie

Plan Premium Country USA Device OnePlus 6 Operating System OxygenOS version 9.0.8, Android Version 9   Group Session BETA Issue Sometimes after listening to songs for over an hour in a...

Mihail

Spotify Legend

8051 Views

1 replies

0 likes

Group Session
Playback issue
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Superuser Contribution Local Files not syncing/downloading on app

Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past. For context, from my Mac I allow Spotify to see local files, I add them to a new playlist, and then on my phone (Pixel...

Casual Listener

Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past.   For context, from my Mac I allow Spotify to see local file...

Jeremy

Spotify Legend

950 Views

5 replies

0 likes

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Solved!!Superuser Contribution skipping

I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried logging out and resigning In I even deleted my old a...

Casual Listener

I have the free plan on spotify and I listen on a laptop every few seconds It skips my song and It does this with every song I listen to spotify all the time so this Is really frustrating Ive tried l...

Mihail

Spotify Legend

749 Views

3 replies

0 likes

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Superuser Contribution Disconnect from bluetooth problem

PlanPremium Family PlanCountryUnited StatesDeviceGalaxy Note 10Operating SystemAndroid 10My Question or IssueWhen I disconnect from a bluetooth device ( my car, my speaker, my earbuds, etc.) Spotify stops showing the correct song that is playing when...

Regular

Plan Premium Family Plan Country United States Device Galaxy Note 10 Operating System Android 10 My Question or Issue When I disconnect from a bluetooth device ( my car, my speaker, my earbu...

Elena

Moderator

2122 Views

1 replies

0 likes

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Superuser Contribution Sorting Downloaded Albums

HiWith Google discontinuing their music service in December I am considering moving to Spotify. The Google Android app was great for how I want to use it so can the Spotify Android app do some of the same things please? Switch to downloaded only so I...

Newbie

Hi With Google discontinuing their music service in December I am considering moving to Spotify. The Google Android app was great for how I want to use it so can the Spotify Android app do some of t...

Jeremy

Spotify Legend

500 Views

1 replies

0 likes

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  • 0 likes

Superuser Contribution Local files won't play on mobile

PlanPremiumCountryAustralia DeviceSamsung A5, Asus laptopOperating SystemAndroid Oreo Hello, I am trying to add some local files of my favorite songs but I have a few issuesI can play it on my laptop but only after I switch offline mode on and off on...

Newbie

Plan Premium Country Australia  Device Samsung A5, Asus laptop Operating System Android Oreo   Hello, I am trying to add some local files of my favorite songs but I have a few issu...

Jeremy

Spotify Legend

774 Views

1 replies

0 likes

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Superuser Contribution Music is playing but Spotify is not recognizing it

DeviceGoogle Pixel 4aOperating SystemAndroid I've had a problem these past days where suddenly when I choose a song to play on Spotify, it doesn't appear in my notifications as it usually does, and what is supposed to be the current song that is play...

Newbie

Device Google Pixel 4a Operating System Android   I've had a problem these past days where suddenly when I choose a song to play on Spotify, it doesn't appear in my notifications as it usua...

Alex

Spotify Legend

1938 Views

9 replies

4 likes

  • 1938 Views
  • 9 replies
  • 4 likes

Superuser Contribution Wont let me control audio

My Question or Issueas you know console lowest option is way too loud so I would usually control the audio through my phone through the audio bar that was available, however today it wasnt there. I tried everything and nothing has worked. Any help?

Visitor

My Question or Issue as you know console lowest option is way too loud so I would usually control the audio through my phone through the audio bar that was available, however today it wasnt there. I...

Elena

Moderator

646 Views

2 replies

0 likes

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Superuser Contribution 30 Minutes of add free music not working

I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matter if I actually watch the videos or play them in th...

Visitor

I have the free version of spotify and for a few weeks now I keep getting adds even when I hit 30 minutes of add free music. I have made sure Im not hitting the no thanks button and it does not matte...

Alex

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song/Playlist radio not working

PlanPremiumCountryNetherlandsDeviceLG G6SystemAndroid 9 My Question or IssueI can't seem to start radio playlists anymore, from neither songs nor albums. Tried reinstalling the app, didn't work. I couldn't find anything in settings either. Every time...

Visitor

  Plan Premium Country Netherlands Device LG G6 System Android 9   My Question or Issue I can't seem to start radio playlists anymore, from neither songs nor albums. Tried reinst...

Alex

Spotify Legend

10682 Views

17 replies

2 likes

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Superuser Contribution The wrong song playing is displayed.

PlanPremiumCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid My Question or IssueThe wrong song is displayed for the song playing. The progress bar is locked and the incorrect album art is also displayed. I have cleared the cache and com...

Newbie

Plan Premium Country USA Device Samsung Galaxy Note 10+ Operating System Android   My Question or Issue The wrong song is displayed for the song playing. The progress bar is locked and...

Alex

Spotify Legend

472 Views

1 replies

0 likes

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Superuser Contribution Turn OFF Lyrics Search

PlanPremiumOperating SystemAndroid My Question or IssueA recent update now searches the lyrics of songs when I type something in the search bar, not just the titles of songs. How do I turn off this feature?For example: if I'm looking for "The Banks o...

Casual Listener

Plan Premium Operating System Android    My Question or Issue A recent update now searches the lyrics of songs when I type something in the search bar, not just the titles of song...

22hdhk5nd56x77tks6c

Newbie

1938 Views

9 replies

1 likes

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Superuser Contribution I dont have a repeat button

PlanPremiumCountryCanadaDeviceLG Q7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to premium and I dont have a repeat button

Visitor

Plan Premium Country Canada Device LG Q7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just upgraded to premium and I dont have a repeat button

Ivan

Spotify Legend

474 Views

1 replies

0 likes

repeat
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Storage full on samsung galaxy watch3

Hi, I recently just resolved the playing offline songs problem. Now the new problem arises, basically when downloading more songs, it says storage full and free up some space, but the thing is my watch still have 4gb of extra space, and I cant seem t...

Newbie

Hi, I recently just resolved the playing offline songs problem. Now the new problem arises, basically when downloading more songs, it says storage full and free up some space, but the thing is my wat...

tt6aasvjjo4dcjt

Newbie

2795 Views

1 replies

5 likes

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Superuser Contribution A Mess of Issuss

Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't register that I had premium. I tried uninstalling the app ...

Visitor

Hey community, I have a whole mess of issues. First, my spotify account not stop playing on my phone even when paused and closed. I tried logging out and back in, but then I noticed it didn't registe...

Ver

Spotify Legend

399 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Multiple Issues since last update

PlanPremiumCountryGermanyDeviceXiaomi Mi 9T ProOperating SystemAndroid 10Spotify App VersionSpotify for Andriod Ver. 8.5.78.909 Question or IssueI encountered some problems that can be categorised into two parts so far:I chose a song to play but the ...

Regular

Plan Premium Country Germany Device Xiaomi Mi 9T Pro Operating System Android 10 Spotify App Version Spotify for Andriod Ver. 8.5.78.909   Question or Issue I encountered some proble...

Ivan

Spotify Legend

753 Views

1 replies

2 likes

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Superuser Contribution Android app crashes when wifi connected

Hi everyone, I have problem with spotify android app. Application crashes when wifi is connectedI tested on two different Samsung Galaxy S10 phones and Oppo A5. When wifi is turned off everything works fine - until I connect wifi again. When I connec...

Casual Listener

Hi everyone,  I have problem with spotify android app. Application crashes when wifi is connected I tested on two different Samsung Galaxy S10 phones and Oppo A5.  When wifi is turned of...

Alex

Spotify Legend

2711 Views

3 replies

0 likes

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