Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, and shelled out for a decent SD card. But I discovered today,...
Hello, it appears I may have been overzealous with a new phone purchase, and I'm trying to see if there's a workaround. Finally upgraded to a phone (Motorola G8) with decent storage space, a...
Moderator
712 Views
1 replies
0 likes
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or another song, the one that was playing stays the same in...
Hello. I've been a Premium User for nearly three years now and a couple of days ago I noticed a kind of bug it seems on my Galaxy s10+, when I play a song it does but when I change to artist or anoth...
Spotify Legend
513 Views
1 replies
1 likes
PlanPremium CountryBrazil DeviceSamsung Galaxy A9 Operating SystemAndroid 10 My Question or IssueHello, I use to follow the music lyrics', and I realized that if we enable the option "gradual transition", when the following music starts, it will have...
Plan Premium Country Brazil Device Samsung Galaxy A9 Operating System Android 10 My Question or Issue Hello, I use to follow the music lyrics', and I...
Visitor
7882 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceLG V60 ThinQOperating SystemAndroid 10.0My Question or IssueI do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I have a phone with a built in HiFi DAC and headphone jack. I plug my phone i...
Plan Premium Country USA Device LG V60 ThinQ Operating System Android 10.0 My Question or Issue I do not listen to music with Bluetooth. The audio quality is unacceptable to me, and I h...
Spotify Legend
699 Views
1 replies
0 likes
PlanPremiumCountryUruguayDeviceXiaomi redmi note 8 proOperating SystemAndroid 10 My Question or IssuePlanPrimaPaisUruguayDispositivoXiaomi redmi note 8 proSistema operativoAndroid 10 Mi pregunta o problemaLas letras de las canciones no aparecen en mi...
Plan Premium Country Uruguay Device Xiaomi redmi note 8 pro Operating System Android 10 My Question or Issue Plan Prima Pais Uruguay Dispositivo Xiaomi redmi note 8 pro Sistema...
Visitor
164921 Views
76 replies
64 likes
PlanFreeCountryFranceDeviceXiaomi Redmi Note 7Operating SystemAndroid My Question or IssueHello everyoneI have a huge playlist "A" which contains a lot of songs. I want to take the best of these songs to put them in a playlist "B". Thus, I click on t...
Plan Free Country France Device Xiaomi Redmi Note 7 Operating System Android My Question or Issue Hello everyone I have a huge playlist "A" which contains a lot of songs. I ...
Casual Listener
1102 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDevicePixel 3XLOperating SystemAndroid 11 My Question or IssueI was on a road trip yesterday, and had downloaded several podcast episodes in advance. I noticed that when I'd drive out of my cellular coverage area, the p...
Plan Premium Country United States Device Pixel 3XL Operating System Android 11 My Question or Issue I was on a road trip yesterday, and had downloaded several podcast episodes in ad...
Gig Goer
7692 Views
9 replies
0 likes
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium planAndroid ver 9
When playing curated playlists like discover weekly, the button to toggle shuffle is replaced with a "like" button. How do I toggle shuffle in this scenario? Premium plan Android ver 9
Spotify Legend
586 Views
1 replies
0 likes
PlanPremiumCountryRussiaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI don't know why it happens but sometimes status bar inside the app just froze and even though music keep playing in status bar displays one song and the same tim...
Plan Premium Country Russia Device Huawei P20 Pro Operating System Android My Question or Issue I don't know why it happens but sometimes status bar inside the app just froze and eve...
Spotify Legend
829 Views
1 replies
0 likes
Bug 1 -> when song is on repeat, and when app goes in background / closes the app. the repeat is removed and next song is played. Feature to be implemented -> if i have 500 songs, and i am currently on 250th song. when i click go on library tab(botto...
Bug 1 -> when song is on repeat, and when app goes in background / closes the app. the repeat is removed and next song is played. Feature to be implemented -> if i have 500 songs, an...
270 Views
0 replies
0 likes
PlanPremiumCountryCroatiaDevice(Samsung Galaxy S8+)Operating System(Android 9.0 "Pie") My Question or IssueI can't save albums on my android device, also when I go under the "Albums" tab in library there are none of the albums I've saved previously. ...
Plan Premium Country Croatia Device (Samsung Galaxy S8+) Operating System (Android 9.0 "Pie") My Question or Issue I can't save albums on my android device, also when I go ...
Casual Listener
1785 Views
6 replies
0 likes
PlanPremiumCountryUkraineDeviceasus zenfone 6Operating SystemAndroid My Question or IssueAdter importing 2500 tracks its not loading in app. From web all is ok
Plan Premium Country Ukraine Device asus zenfone 6 Operating System Android My Question or Issue Adter importing 2500 tracks its not loading in app. From web all is ok
Spotify Legend
493 Views
1 replies
0 likes
PlanFreeCountryUSDeviceLG V30+Operating SystemAndroid My Question or IssueHi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mobile compare to when I'm in desktop. There's only an option to play songs individual...
Plan Free Country US Device LG V30+ Operating System Android My Question or Issue Hi. Some playlist created by spotify cannot be shuffled. And not all the songs show in my mob...
Spotify Legend
415 Views
1 replies
0 likes
Hello,my little sister has a similar problem that seems to be linked to her account, not the device. The searches don't load, the artists pages won't load etc. It works slightly better when it is in offline mode, but you need to go online to download...
Hello, my little sister has a similar problem that seems to be linked to her account, not the device. The searches don't load, the artists pages won't load etc. It works slightly better when it is i...
303 Views
0 replies
0 likes
Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated phones so it's not me. Very frustrating.I really want...
Mobile is Broken. Is not showing currently playing song. Is instead showing first song played when opened app. Cannot fix without force stopping. This is happening on 3 different, recently updated ph...
Moderator
10034 Views
44 replies
19 likes
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the internet' something amongst these lines. I'm online, so ...
hey, I'm trying to login on my huawei p20-lite phone to free spotify through the app. it just won't let me. when i try to log in i get the error message that 'I'm offline. try to connect to the inter...
Spotify Legend
683 Views
1 replies
0 likes
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well.I try to fix it with everything possible solution (Reinstall, delete cache, manufactured my phone), but it still crash again. PlanF...
Yesterday my Spotify will crash every time when I use Wi-Fi network, but when I use Data network the app run very well. I try to fix it with everything possible solution (Reinstall, delete cache, ma...
Spotify Legend
712 Views
1 replies
1 likes
I have premium plan on my android phone and i have downloaded local files on my desktop but i can't play it on my phone. Help?
I have premium plan on my android phone and i have downloaded local files on my desktop but i can't play it on my phone. Help?
Spotify Star
331 Views
1 replies
0 likes
Bonjour, J'utilise l'application sous Android. J'ai un problème avec l'affichage de la lecture en cours qui reste bloqué sur un morceau et ne bouge plus du tout. Impossible de l'actualiser même en changeant de musique. De plus, à cause de cela, l'app...
Bonjour, J'utilise l'application sous Android. J'ai un problème avec l'affichage de la lecture en cours qui reste bloqué sur un morceau et ne bouge plus du tout. Impossible de l'actuali...
Newbie
2333 Views
2 replies
3 likes
PlanPremiumCountryUkraineDeviceOnePlus 7 ProOperating SystemAndroid 10, Oxygen OS 10.3.4.GM21AAApplication version8.5.78.909 My Question or IssueThe song name and picture are not matched with actually playing song. Please take a look at attached scre...
Plan Premium Country Ukraine Device OnePlus 7 Pro Operating System Android 10, Oxygen OS 10.3.4.GM21AA Application version 8.5.78.909 My Question or Issue The song name and picture...
Spotify Legend
2757 Views
9 replies
4 likes
