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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot download albums, can download playlists with the albums

PlanPremiumCountryCzech RepublicDeviceMoto G5Operating SystemAndroid Oreo My Question or IssueIt's now been at least a month that I have not been able to download any albums at all. I can visit the album and click the Download button, the download bu...

  • Music Fan
  • Plan Premium Country Czech Republic Device Moto G5 Operating System Android Oreo   My Question or Issue It's now been at least a month that I have not been able to download any al...
  • akaforty_1
  • Music Fan
  • 695 Views
  • 3 replies
  • 0 likes
  • can download playlists
    cannot download albums
    unable to download albums
  • 695 Views
  • 3 replies
  • 0 likes

Letras

Boa tarde.Estou com um problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posição normal. O problema começou depois da última atualização ...

  • Casual Listener
  • Boa tarde. Estou com um  problema para maximizar as letras no aplicativo (quando clicamos e a letra preenche a tela toda). Eu clico e até tem a animação de expansão, mas não fica, volta a posiç...
  • Djhonatan
  • Casual Listener
  • 2040 Views
  • 3 replies
  • 1 likes
  • letters
    Update
  • 2040 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Queue Doesn't Auto-Clear When I Select a Playlist

PlanPremiumCountryUnited StatesDevicePC, Samsung Galaxy S9+Operating SystemWindows, Android 10 My Question or IssuePerhaps I'm just not aware of how to use the queue properly, but... My typical usage of Spotify is to queue up several podcast episodes...

  • Casual Listener
  • Plan Premium Country United States Device PC, Samsung Galaxy S9+ Operating System Windows, Android 10   My Question or Issue Perhaps I'm just not aware of how to use the queue properly...
  • nblachowicz
  • Casual Listener
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play-control - notificatonbar

Hello,I have the problem under Android 10 and MIUI 12 (Xiaomi Redmi Note 9 Pro) that the playback notification in the status bar does not disappear after quitting.This does not disappear until I kill the process of Spotify.Does anyone have the proble...

  • Casual Listener
  • Hello, I have the problem under Android 10 and MIUI 12 (Xiaomi Redmi Note 9 Pro) that the playback notification in the status bar does not disappear after quitting. This does not disappear until I ...
  • Elena
  • Moderator
  • 1638 Views
  • 3 replies
  • 0 likes
  • 1638 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify streaming on my google home mini, BUT NO SOUND

PlanPremiumCountryMexicoDeviceGoogle Home MiniOperating SystemAndroid My Question or IssueSo I've been using my Google home mini for the past year or so and it has been working okay, but today I just wanted to hear some music whilst I was reading.Sup...

  • Newbie
  • Plan Premium Country Mexico Device Google Home Mini Operating System Android   My Question or Issue So I've been using my Google home mini for the past year or so and it has been worki...
  • Alex
  • Spotify Legend
  • 1533 Views
  • 1 replies
  • 0 likes
  • down
    Downtime
    Google Home
    not working
  • 1533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist page loading issue on Android

After version 8.5.57.1164 I'm facing ''Artist page not loading' issue. Like when i go to some artist, it shows a popup saying 'something went wrong, have another go?' and on clicking that nothing happens, i have to force stop the app twice to tempora...

  • Casual Listener
  • After version 8.5.57.1164 I'm facing ''Artist page not loading' issue. Like when i go to some artist, it shows a popup saying 'something went wrong, have another go?' and on clicking that nothing hap...
  • Jeremy
  • Spotify Legend
  • 1472 Views
  • 3 replies
  • 0 likes
  • 1472 Views
  • 3 replies
  • 0 likes

Superuser Contribution Possible shuffle play bug

Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at firstPlanPremiumCountryUKDeviceGoogle Pixel 3a - AndroidOperating SystemAndroid 10 My Question or IssueAnyone know why shuf...

  • Casual Listener
  • Most times turning on Spotify makes shuffle play become active on my playlists. I thought it was someone hacking my account at first Plan Premium Country UK Device Google Pixel 3a - Android Op...
  • Jeremy
  • Spotify Legend
  • 1032 Views
  • 17 replies
  • 0 likes
  • 1032 Views
  • 17 replies
  • 0 likes

Superuser Contribution Adding songs to playlist

PlanFreeCountryIndia DeviceSamsung Galaxy M31s Operating SystemAndroid 10 My Question or IssueI faced an issue while creating my own playlist. I was able to add songs to the playlist by clicking the add imagebutton from the recommendations but the ad...

  • Visitor
  • Plan Free Country India   Device Samsung Galaxy M31s   Operating System Android 10   My Question or Issue I faced an issue while creating my own playlist. I was able to add...
  • Ivan
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • bug
  • 324 Views
  • 1 replies
  • 0 likes

Spotify app will play randomly unkown titles but not what I try to choose

PlanPremium Family AboCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 (Oxygen OS 10.0.9) My Question or IssueSince today morning I can't choose any titel to hear in spotify app. Spotify app then randomly play unkown titles I've never hear...

  • Casual Listener
  • Plan Premium Family Abo Country Germany Device OnePlus 7 Pro Operating System Android 10 (Oxygen OS 10.0.9)   My Question or Issue Since today morning I can't choose any titel to hear ...
  • acryl_alkohol
  • Casual Listener
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Frequent crashes in the background in Mobile app

PlanPremiumCountryFinlandDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid 9Spotify version 8.5.84.875My Question or IssueHi. My Samsung S8 is notificating daily about frequent crashes in the background for no reason. Spotify is not even used...

  • Newbie
  • Plan Premium Country Finland Device Samsung Galaxy S8 (SM-G950F) Operating System Android 9 Spotify version 8.5.84.875 My Question or Issue Hi. My Samsung S8 is notificating daily ab...
  • 306 Views
  • 0 replies
  • 0 likes
  • Android
    background
    Crash
    Frequent
    Mobile
  • 306 Views
  • 0 replies
  • 0 likes

Superuser Contribution Artist page not shown

PlanPremiumCountryMexicoDeviceMoto E4 plusOperating SystemAndroid 7.1.1 My Question or Issuewhen i look for an artist and click to see their profile the app doesn't show anything and gives me a error message saying that something went wrong and that ...

  • Newbie
  • Plan Premium Country Mexico Device Moto E4 plus Operating System Android 7.1.1   My Question or Issue when i look for an artist and click to see their profile the app doesn't show anyt...
  • lbvec
  • Casual Listener
  • 625 Views
  • 4 replies
  • 2 likes
  • 625 Views
  • 4 replies
  • 2 likes

Superuser Contribution Full screen lyrics visualizer not working

PlanPremiumCountryDominican RepublicDeviceSamsung Galaxy S20+Operating SystemAndroid 10 My Question or IssueThe full screen lyrics visualizer is not working since few days ago, I tried resetting the app through cleaning cache and data, but the proble...

  • Visitor
  • Plan Premium Country Dominican Republic Device Samsung Galaxy S20+ Operating System Android 10   My Question or Issue The full screen lyrics visualizer is not working since few days ag...
  • Ivan
  • Spotify Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Why does my playlist keep reshuffling?

So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting.And just now, while going through the play queue and deleting/reorganizing t...

  • Casual Listener
  • So ever since I got a car with Bluetooth, I've noticed that when my Android phone connects, my playlist will reshuffle, and I'll lose the order of songs that I was expecting. And just now, while goi...
  • 181 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no longer plays on the smartphone

My Question or Issuesince yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it no longer plays. I have already reinstalled the app, ...

  • Casual Listener
  • My Question or Issue since yesterday, Spotify no longer plays on the smartphone. I can still play music with my smartphone, e.g. control the PC, but when I put the audio output on the smartphone it ...
  • Alex
  • Spotify Legend
  • 542 Views
  • 6 replies
  • 1 likes
  • 542 Views
  • 6 replies
  • 1 likes

daily mix wont refresh.

I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my computer lenovo thinkpad e570 with windows 10 and also the...

  • Visitor
  • I have a xiaomi mi 9t pro with android 10 miui 11 and for 4 months now the daily mixes did not change even once i tried to reinstall and clear catch both didnt help. I also have spotify on my compute...
  • 340 Views
  • 0 replies
  • 2 likes
  • 340 Views
  • 0 replies
  • 2 likes

Cant log in to my device

PlanPremiumCountryIrelandDeviceChill box maxOperating SystemAndroid My Question or IssueHi,I cant log in to Spotify on my android device. Currently receiving message ' you are set to offline, please go online to connect..'When I try to log in via fac...

  • Visitor
  •   Plan Premium Country Ireland Device Chill box max Operating System Android   My Question or Issue Hi, I cant log in to Spotify on my android device. Currently receiving messag...
  • AdamDam
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Disable Random Mode in Release Radar

Hey People, I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual playlist of mine, start a song, and switch off random mode th...

  • Newbie
  • Hey People,   I love to check my new release radar every Friday. But there is no option to enable/disable random mode while using Spotify via Android App. I have to go back to another, usual p...
  • Elena
  • Moderator
  • 855 Views
  • 1 replies
  • 0 likes
  • Mobile
    Playlists
  • 855 Views
  • 1 replies
  • 0 likes

Google home with several user and Spotify family ...

PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi there, I am using google home under which 2 speakers (HK Citation One Duo) are defined, this under my house where I have set Spo...

  • Casual Listener
  • Plan Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi there, I am using google home under which 2 spe...
  • Cdelecole
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Web Player Randomly Connects. Stops playing through my phone speaker

So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web player chromebook" on its own. It's really really a...

  • Visitor
  • So I've been playing music through my phone speaker but just today Spotify app started to glitch on me. I'll play a song and it will only play for a few seconds before it switches to playing on "web ...
  • Xenia
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download artist playlists

I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't download any content?

  • Casual Listener
  • I'm wanting to download an artist's playlist, Diana Upton-Hill, but there's no button for downloading, just to save the songs to my music favorites. She has multiple albums, is there a reason I can't...
  • Jeremy
  • Spotify Legend
  • 1509 Views
  • 5 replies
  • 0 likes
  • 1509 Views
  • 5 replies
  • 0 likes