Help Wizard

Step 1


Local Songs Keep Disappearing

Local Songs Keep Disappearing

Every month or so my local downloaded songs disappear and have to be re-downloaded. It's freakishly annoying, especially when I use one sound piece for sleep and after getting it bed it turns out the song is not there.


How to solve this problem? Is it spotify's stupid decision or my phone or a setting?

1 Reply

Hey @grandterr


Thanks for reaching out about this. We'll do our best to help you sort this out. 


We'd recommend following these steps to perform a clean reinstall of the app. This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing trouble. 


If this doesn't do the trick, could you let us know if the Local Files get deleted from the computer or the phone? 


Keep us posted.

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