Playback stops after 9 seconds

[iahvector]

Plan

Premium

Country

Egypt

Device

Huawei P30 Lite

Operating System

Android 9

My Question or Issue

Playback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps, plus browsing and streaming from other apps works perfectly. Force stopping the Spotify app and trying to play the song again fixes the problem for the current song, but it happens again after a couple of songs if not the song right after. Clearing the cache, logging out then in, clearing application data abd cache and uninstalling then reinstalling the app didn't fix the problem.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a clean reinstall of the app. Just follow these steps.

If the issue persists try using Sign Out Everywhere and Remove Offline devices options from your Spotify account.

Hope it helps 🙂

[iahvector]

Hello Loxer

I've tried all these before. Didn't help.

[dlynchlimon]

I keep having this problem too.  Playing on Samsung S8 in Texas (United States).

[Petya]

Hey @iahvector,

Thanks for reaching out.

Please follow these steps in the exact order as given here:

1. Click on Remove All Devices here.
2. Do a clean reinstall. Note: After reinstalling, you will have to download your music for offline listening again.
3. Restart device. 
4. Log out and log in again.

Let us know how that worked out 🙂

[ghob_05]

In my case it stops at around 5-6 sec into the song. It doesn't appear to be the internet as it happens both when in wifi or data.

-happens with not saved songs/not liked

-updated to current version

-reinstalled the app

-checked powersaving mode settings 

all to no avail

[Durmey]

I am having the exact same problem! Every song stops at the 9th second.. unless I donwload it first. This is annoying as **bleep**. Try and go jogging with an app like this. I never had this problem before. Could it have been a new update?

How 'bout the guys who posted above.. is your problem now gone?

[Durmey]

Ok. I did everything the moderator suggested we'd do and I ran a quick test. It seems to have worked. I've tried 3 different songs and all of them kept playing after 9 seconds. Thanks mate!

[NegativeAL]

This may be unnecessarily overkill and would result in GBs of downloaded offline content needing to be reloaded.

I resolved by clearing the cache, note not data, just cache, force stop of application then restart. 

Definitely worth a try rather than reinstall.

[owoedm]

Thanks! It worked immediately after I did these steps.