Playback stops after 9 seconds

[Peter]

Hi again @nickystee, 

Thanks for keeping us in the loop.

If possible, could you try logging into your account using a different device? You can also ask a friend or a family member to log into their account using your device to see if they can replicate the issue.

Also, would you mind sending over your laptop's exact OS version and the Spotify version you're currently running? This will help us take a better look at what's happening.

We'll be on the lookout for your reply. 

[nickystee]

My OS is Chrome. I can't find what version of the Spotify app I'm using is. It's similar to the web player

[Ver]

Hey @nickystee,

Thanks for getting back to us 🙂

We'd suggest you give these steps a go. That way you can check which Spotify version is running on your device.

You can also try with another network. Are there any changes?

If the issue persists, It's a good idea to also try running the app as administrator.

You can send us a video recording of what you're seeing. We'll investigate this further.

Keep us posted! If you have questions, we are here for you.

[Dp301]

I had the same issue while listening on Google Home mini. I resolved it by doing a factory reset on the speaker, not the app. So if you're listening on an external speaker, you could try resetting THAT device.

[DäLudds]

As I am using the web player, I can not reinstall  - there is nothing installed.

I logged out and in - no change. I cleaned the complete browser history (incl. cookies) - no change. I restarted my computer - no change.

I looked for Spotify support - no avail! 

I am asked if I am a robot - EVERY TIME I WANT TO POST - ANNOYING!

I tried to send feedback: Cutoff after 500 Characters - ANNOYING!

I tried to write this answer - after a while the page reloads and resets the "I am no Robot" setting and kills the page - ANNOYING!!!

I would try to threaten with deleting my accouunt and subscription, but I know, that Spotify doesn't care !!!

[Alex]

Hey @DäLudds,

Thanks for your post.

Sorry to hear that you've had such a bad experience trying to reach us, we've passed this feedback on to the right team.

Regarding the issue - we'd recommend Logging out everywhere and then logging back in only on the web player. This will force sync your account with the servers.

If that doesn't change anything, try using a different browser and a different Spotify account. You can ask a friend/family member to log in with theirs or create a new free account for test purposes.

This will help us narrow down the cause 🙂

We'll be on the lookout for your reply.

[DäLudds]

sHi,

thanks for your try. 

As I stated before: I tried logging out, clearing browser history, restarting the computer. I don't use any other player than the web player on one single PC. ??

I tried another browser and - hey it worked. I wanted to tell you that by replying to your post, but first the "I'm not a robot" told me, the timeout had expired and cleared my message, in the second try the community server told me something had timed out. ?? After that I did not want to type all this a third time, so I went back to listening to music. - Obviously the web player is not the only unstable software from spotify. ??

Unfortunately I had to stop the music for an hour or so. When I tried to start it again I got the message "oops something is wrong with the playlist" (or similar to that). Now the web player doesn't work in firefox either (queue empty, starting my playlist does not do anything).??

Finally, after restarting the Firefox completely I got it to work again. 

Somway I can get it to work, but I can say the same about my old cassette player.

FOURTH TRY!!! I'm Furious!!!! When I tried to post this message for the fourth time (I only used plain text and a few emoticons from the editor's menu bar) this time I get the message "invalid html code found". NO, I'M STILL NO ROBOT! I DON'T KNOW HOW OFTEN I HAD TO PROVE THAT TODAY!

sHi,

thanks for your try. 

As I stated before: I tried logging out, clearing browser history, restarting the computer. I don't use any other player than the web player on one single PC. ??

I tried another browser and - hey it worked. I wanted to tell you that by replying to your post, but first the "I'm not a robot" told me, the timeout had expired and cleared my message, in the second try the community server told me something had timed out. ?? After that I did not want to type all this a third time, so I went back to listening to music. - Obviously the web player is not the only unstable software from spotify. ??

Unfortunately I had to stop the music for an hour or so. When I tried to start it again I got the message "oops something is wrong with the playlist" (or similar to that). Now the web player doesn't work in firefox either (queue empty, starting my playlist does not do anything).??

Finally, after restarting the Firefox completely I got it to work again. 

Somway I can get it to work, but I can say the same about my old cassette player.

FOURTH TRY!!! I'm Furious!!!! When I tried to post this message for the fourth time (I only used plain text and a few emoticons from the editor's menu bar) this time I get the message "invalid html code found". NO, I'M STILL NO ROBOT! I DON'T KNOW HOW OFTEN I HAD TO PROVE THAT TODAY!

AND EVEN THE FIFTH POST HAS FAILED WITH A MESSAGE "AN UNEXPECTED ERROR HAS OCCURRED".

YOU DON'T HAVE TO NARROW DOWN ANY CAUSE. YOU HAVE TO LEARN HOW TO PROGRAM! HEY, AT LEAST I KNOW HOW TO RECOGNIZE PARKOMETERS!!

[Eni]

Hi @DäLudds, 

We're sorry to hear you've been struggling again to post your reply, we've passed your feedback to the team in charge.

Could you let us know if the issue persists when you open the web player from an incognito window?

Another thing you can try is to remove any entries that contain Spotify from your host files. This can sometimes cause issues with the web player. Follow the steps described in this Solution.

Keep us posted!

[Adrianhobson]

Tried every suggestion, alas to no avail. Plays for 9 seconds then stops from iPhone or Surface Pro

[Mihail]

Hey @Adrianhobson,

Thanks for searching for the answer you need here.

We're sorry to hear you're also experiencing this issue. Just to make sure that we're on the same page- when you performed a clean reinstall, you used this guide, right? It's very thorough and ensures that no damaged files remain.

If that didn't fix things could you borrow a friend or family members account and see if the issue comes up there as well. Alternatively you can create a free one here.

Hope you find this useful. Let us know how you get on.