Playback stops after 9 seconds

[angiez86]

Hi @Petya, I've tried what you suggested plus disabling battery saver/optimization and it still does not work. I pay for a premium account and use it in my classes, so this is definitely not an acceptable issue. Do you know of a better solution?

[Ver]

Hey @angiez86,

Thanks for getting in touch with us 🙂

The troubleshooting steps you've tried so far are very good. Can you also give it a go and try with another account? That way we can see if it's an account-related issue. 

@ghob_05 If you still experience this issue, we'd suggest you try with another device. Does the issue persist?

Keep us in the loop! If you have questions, you know where to find us.

[nickystee]

I am still having this problem in 2020, very consistently.

[Elena]

Hey hey @nickystee!

Thanks for getting in touch with us on the Community about this.

Could you let us know if you have already tried any of the troubleshooting steps mentioned above.

If you have, we'll need to know what you've tried, so that we won't be repeating steps.

It'll also help our troubleshooting if you let us know your device's model and OS version.

Keep us posted!

[decruvio]

Hey,

I recently had a similar issue where whenever I'd start my playlist, it would show a song, then after one second, skip to the next until an ad comes. Once the ad is over, it would play a song, then stop it at 9 seconds, and I couldn't play it anymore. I've tried doing the steps two times, and it has done the same thing multiple times.

[Ivan]

Hey there @decruvio,   

Thanks for posting here and confirming the troubleshooting steps you've tried.   

Do you mind letting us know which version of the Spotify app is currently installed on your device? Also, make sure you check if this occurs across multiple devices or only on a single one.

Another thing worth trying is if you still experience this when using a different Internet connection. If it works with another connection, it's best to contact the service provider of the original network for more information.    

Keep us posted! We'll look out for your reply. 

[decruvio]

Thanks for responding, @Ivan

I tried using a different network, but the same thing happens. However, when I use another device, it runs smoothly.

I'm not too sure how to check what version I have installed, could you help me with how to figure that out?

Thanks!

[decruvio]

It seems to have fixed itself now. Thanks for the help! (:

[Ivan]

Hey there @decruvio, 

Thanks for keeping us in the loop. 

We're happy to hear this is fixed for you now.

Enjoy your music!  

[nickystee]

Sorry, just saw that you replied! All I've tried thus far is deleting and reinstalling the app, and deleting the cookies. The issue is occurring on an Acer Chromebook laptop..