Playback stops after 9 seconds

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Playback stops after 9 seconds

iahvector
Casual Listener

Plan

Premium

Country

Egypt

Device

Huawei P30 Lite

Operating System

Android 9

 

My Question or Issue

Playback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps, plus browsing and streaming from other apps works perfectly. Force stopping the Spotify app and trying to play the song again fixes the problem for the current song, but it happens again after a couple of songs if not the song right after. Clearing the cache, logging out then in, clearing application data abd cache and uninstalling then reinstalling the app didn't fix the problem.

57 Replies

Alex
Moderator
Moderator

Hey there @MrYoshii,


Thanks for keeping us in the loop.

 

As it's a work computer there might be certain Firewall/ System management software which could be blocking ports vital to the performance of the web player.

 

It might be a good idea to try using a different browser if possible. 

 

If not try to enable Smooth Scrolling for Chrome, following the steps here. Some users reported that this has fixed the issue for them. Note that you might require administrator rights to change this.

 

Keep us psoted.

 

 

AlexModerator
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3162l7zr4anfrt
Casual Listener

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.


I think you will loose your customers and listeners in short time, if doesnt fix this bug!!!

 

CarlosE
Moderator
Moderator

Hi again @MrYoshii,

 

Thanks for keeping in touch.

 

Did you try using a different browser and a different account? This would help us narrow down the possible cause of the issue.

 

@3162l7zr4anfrt, could you try restarting your router to see if that makes any difference? We'd also like to know how it works when using an incognito window and a different browser.

 

We'll be on the lookout for your reply.

CarlosEModerator
 
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MrYoshii
Music Fan
Since im clearly not the only one with this issue i don't think its a Browser thing.. I have now tryed it with Microsoft EDGE still the same issue after a while it stops random songs after 9 sec of playback. i can not try a other account.

Eni
Moderator
Moderator

Hi there @MrYoshii

 

Thanks for your reply.

 

We suggest that you check the anti-virus on your PC and make sure Spotify is set as an exception.

 

Additionally, if you're using a VPN try disconnecting it to check if that makes the difference. 

 

Keep us posted 🙂

 

 

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

MrYoshii
Music Fan
Im am useing it in the browser?!
also its with and without vpn.

Eni
Moderator
Moderator

Hi @MrYoshii

 

Thanks for getting back in touch. 

 

In this case, we recommend trying with a different network, for example creating a hotspot on your phone and using that. This would help us narrow down the possible cause of the issue.

 

Additionally, it's worth reaching out to your PC's administrator to check if you have any recently installed software that could be blocking Spotify.

 

Lastly, could you send us the exact version of your browser?

 

We'll be on the lookout.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

MrYoshii
Music Fan

this also does not work! you always write only the same! the problem is certainly in their system. since it affects several users. since you get no help here and always only the same is written although you have said many times that this brings nothing I see me here forced to cancel premium and change to another provider.

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your replies.

 

There's currently an ongoing issue about this. We suggest that you head over there and leave the information that's being asked for in the statues. You can also leave a +VOTE and Subscribe to the thread for any updates.

 

Take care! 

JeremyModerator
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Live, love, laugh and listen to music 🙂

UnsatisfiedUser
Casual Listener

The tech support here does not answer questions. They ask the questions. They deflect and obfuscate. 

 

CANCEL YOUR SUBSCRIPTION

 

If you really want Spotify to address the issue with their programming hit them in their pocket books people. Stop paying to be frustrated with a subpar service and stop wasting your time on these tech-dodos.

guro3210
Visitor

Have the same issue. Some song plays for 0:09 than stop.

 

System environment:

- Windows 10

- Latest Chrome Browser, no plugins installed, also tried with incognito.

- Stable wired connection

 

Developer Tools show the following behaviour:

- Song that stops: Service worker of the PWA is serving the content for the 0:09 of the song -> After that no additional content is retrieved.

- Song that keeps playing: Service worker of the PWA is serving the content for the 0:09 of the song -> After that additional content is downloaded

Stopping song.png
Working song.png

Jeremy
Moderator
Moderator

Hi there @guro3210,

 

Thank you for your reply and information that's been provided in this thread.

 

Can you try from another browser to see if the issue persist?

It would also be great if you could restart your router.
 

Do you use the desktop app? If so, does it work there?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

MrYoshii
Music Fan
i don't think its a firewall thing it worked for months with no problem.. it startet one week ago and its not on every song. also it workt today for 5 hours with no problem. Than it started again. i also can not press play again i have to skip the song.

ghob_05
Visitor

In my case it stops at around 5-6 sec into the song. It doesn't appear to be the internet as it happens both when in wifi or data.

-happens with not saved songs/not liked

-updated to current version

-reinstalled the app

-checked powersaving mode settings 

all to no avail

dlynchlimon
Visitor

I keep having this problem too.  Playing on Samsung S8 in Texas (United States).

Petya
Community Legend

Hey @iahvector,

Thanks for reaching out.

Please follow these steps in the exact order as given here:

1. Click on Remove All Devices here.
2. Do a clean reinstall. Note: After reinstalling, you will have to download your music for offline listening again.
3. Restart device. 
4. Log out and log in again.


Let us know how that worked out 🙂

PetyaModerator
 
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DäLudds
Regular

As I am using the web player, I can not reinstall  - there is nothing installed.

I logged out and in - no change. I cleaned the complete browser history (incl. cookies) - no change. I restarted my computer - no change.

I looked for Spotify support - no avail! 

I am asked if I am a robot - EVERY TIME I WANT TO POST - ANNOYING!

I tried to send feedback: Cutoff after 500 Characters - ANNOYING!

I tried to write this answer - after a while the page reloads and resets the "I am no Robot" setting and kills the page - ANNOYING!!!

I would try to threaten with deleting my accouunt and subscription, but I know, that Spotify doesn't care !!!

 

 

Alex
Moderator
Moderator

Hey @DäLudds,

 

Thanks for your post.

 

Sorry to hear that you've had such a bad experience trying to reach us, we've passed this feedback on to the right team.

 

Regarding the issue - we'd recommend Logging out everywhere and then logging back in only on the web player. This will force sync your account with the servers.

 

If that doesn't change anything, try using a different browser and a different Spotify account. You can ask a friend/family member to log in with theirs or create a new free account for test purposes.

 

This will help us narrow down the cause 🙂

 

We'll be on the lookout for your reply.

 

 

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

DäLudds
Regular

sHi,

thanks for your try. 

As I stated before: I tried logging out, clearing browser history, restarting the computer. I don't use any other player than the web player on one single PC. ??

I tried another browser and - hey it worked. I wanted to tell you that by replying to your post, but first the "I'm not a robot" told me, the timeout had expired and cleared my message, in the second try the community server told me something had timed out. ?? After that I did not want to type all this a third time, so I went back to listening to music. - Obviously the web player is not the only unstable software from spotify. ??

 

Unfortunately I had to stop the music for an hour or so. When I tried to start it again I got the message "oops something is wrong with the playlist" (or similar to that). Now the web player doesn't work in firefox either (queue empty, starting my playlist does not do anything).??

Finally, after restarting the Firefox completely I got it to work again. 

Somway I can get it to work, but I can say the same about my old cassette player.

 

FOURTH TRY!!! I'm Furious!!!! When I tried to post this message for the fourth time (I only used plain text and a few emoticons from the editor's menu bar) this time I get the message "invalid html code found". NO, I'M STILL NO ROBOT! I DON'T KNOW HOW OFTEN I HAD TO PROVE THAT TODAY!

sHi,

thanks for your try. 

As I stated before: I tried logging out, clearing browser history, restarting the computer. I don't use any other player than the web player on one single PC. ??

I tried another browser and - hey it worked. I wanted to tell you that by replying to your post, but first the "I'm not a robot" told me, the timeout had expired and cleared my message, in the second try the community server told me something had timed out. ?? After that I did not want to type all this a third time, so I went back to listening to music. - Obviously the web player is not the only unstable software from spotify. ??

 

Unfortunately I had to stop the music for an hour or so. When I tried to start it again I got the message "oops something is wrong with the playlist" (or similar to that). Now the web player doesn't work in firefox either (queue empty, starting my playlist does not do anything).??

Finally, after restarting the Firefox completely I got it to work again. 

Somway I can get it to work, but I can say the same about my old cassette player.

 

FOURTH TRY!!! I'm Furious!!!! When I tried to post this message for the fourth time (I only used plain text and a few emoticons from the editor's menu bar) this time I get the message "invalid html code found". NO, I'M STILL NO ROBOT! I DON'T KNOW HOW OFTEN I HAD TO PROVE THAT TODAY!

 

AND EVEN THE FIFTH POST HAS FAILED WITH A MESSAGE "AN UNEXPECTED ERROR HAS OCCURRED".

YOU DON'T HAVE TO NARROW DOWN ANY CAUSE. YOU HAVE TO LEARN HOW TO PROGRAM! HEY, AT LEAST I KNOW HOW TO RECOGNIZE PARKOMETERS!!

 

Eni
Moderator
Moderator

Hi @DäLudds

 

We're sorry to hear you've been struggling again to post your reply, we've passed your feedback to the team in charge.

 

Could you let us know if the issue persists when you open the web player from an incognito window?

 

Another thing you can try is to remove any entries that contain Spotify from your host files. This can sometimes cause issues with the web player. Follow the steps described in this Solution.

 

Keep us posted!

EniModerator
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If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

decruvio
Casual Listener

Hey,

I recently had a similar issue where whenever I'd start my playlist, it would show a song, then after one second, skip to the next until an ad comes. Once the ad is over, it would play a song, then stop it at 9 seconds, and I couldn't play it anymore. I've tried doing the steps two times, and it has done the same thing multiple times.

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