Playback stops after 9 seconds

Reply

Playback stops after 9 seconds

iahvector
Casual Listener

Plan

Premium

Country

Egypt

Device

Huawei P30 Lite

Operating System

Android 9

 

My Question or Issue

Playback frequently stops after 9 seconds. Internet speed is always good. I perform internet speed tests when happens and I always get good speed avove 10 Mbps, plus browsing and streaming from other apps works perfectly. Force stopping the Spotify app and trying to play the song again fixes the problem for the current song, but it happens again after a couple of songs if not the song right after. Clearing the cache, logging out then in, clearing application data abd cache and uninstalling then reinstalling the app didn't fix the problem.

57 Replies

Ivan
Moderator
Moderator

Hey there @decruvio,   

 

Thanks for posting here and confirming the troubleshooting steps you've tried.   

 

Do you mind letting us know which version of the Spotify app is currently installed on your device? Also, make sure you check if this occurs across multiple devices or only on a single one.

 

Another thing worth trying is if you still experience this when using a different Internet connection. If it works with another connection, it's best to contact the service provider of the original network for more information.    

 

Keep us posted! We'll look out for your reply. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

decruvio
Casual Listener

It seems to have fixed itself now. Thanks for the help! (:

Ivan
Moderator
Moderator

Hey there @decruvio

 

Thanks for keeping us in the loop. 

 

We're happy to hear this is fixed for you now.

 

Enjoy your music!  

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp

decruvio
Casual Listener

Thanks for responding, @Ivan

I tried using a different network, but the same thing happens. However, when I use another device, it runs smoothly.

 

I'm not too sure how to check what version I have installed, could you help me with how to figure that out?

 

Thanks!

angiez86
Visitor

Hi @Petya, I've tried what you suggested plus disabling battery saver/optimization and it still does not work. I pay for a premium account and use it in my classes, so this is definitely not an acceptable issue. Do you know of a better solution?

Ver
Moderator
Moderator

Hey @angiez86,

 

Thanks for getting in touch with us 🙂

 

The troubleshooting steps you've tried so far are very good. Can you also give it a go and try with another account? That way we can see if it's an account-related issue. 

 

@ghob_05 If you still experience this issue, we'd suggest you try with another device. Does the issue persist?

 

Keep us in the loop! If you have questions, you know where to find us.



 

 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

owoedm
Visitor
Thanks! It worked immediately after I did these steps.

NegativeAL
Casual Listener

This may be unnecessarily overkill and would result in GBs of downloaded offline content needing to be reloaded.

I resolved by clearing the cache, note not data, just cache, force stop of application then restart. 

Definitely worth a try rather than reinstall.

Durmey
Casual Listener

I am having the exact same problem! Every song stops at the 9th second.. unless I donwload it first. This is annoying as **bleep**. Try and go jogging with an app like this. I never had this problem before. Could it have been a new update?

 

How 'bout the guys who posted above.. is your problem now gone?

Durmey
Casual Listener

Ok. I did everything the moderator suggested we'd do and I ran a quick test. It seems to have worked. I've tried 3 different songs and all of them kept playing after 9 seconds. Thanks mate!

Loxer
Rock Star 17
Rock Star 17

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a clean reinstall of the app. Just follow these steps.

 

If the issue persists try using Sign Out Everywhere and Remove Offline devices options from your Spotify account.

 

Hope it helps 🙂

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Adrianhobson
Casual Listener

Tried every suggestion, alas to no avail. Plays for 9 seconds then stops from iPhone or Surface Pro

Mihail
Moderator
Moderator

Hey @Adrianhobson,

 

Thanks for searching for the answer you need here.

 

We're sorry to hear you're also experiencing this issue. Just to make sure that we're on the same page- when you performed a clean reinstall, you used this guide, right? It's very thorough and ensures that no damaged files remain.

 

If that didn't fix things could you borrow a friend or family members account and see if the issue comes up there as well. Alternatively you can create a free one here.

 

Hope you find this useful. Let us know how you get on.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

Adrianhobson
Casual Listener

Thanks Mihail, I really appreciate your suggestions. I have good news and a solution. Spotify chat were great and we tried everything even using a test Spotify account all to no avail. This pointed to the problem being with the Google Home. I did a factory reset (hold button at back in for 15 seconds). When the Google Home restarted everything was fine and Spotify plays perfectly again.

Mihail
Moderator
Moderator

Hey @Adrianhobson,

 

Thanks for keeping us in the loop.

 

We're happy to hear that you found a working solution!

 

We'll be here if you have any other questions.

 

Cheers.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

iahvector
Casual Listener

Hello Loxer

I've tried all these before. Didn't help.

SUGGESTED POSTS