Samsung Galaxy S9
My Question or Issue
Since the last update, the app is virtually unusable. It takes over a minute to load (sometimes not loading at all), doesn't display artists or content, takes up to a minute to respond to any button press, and doesn't connect to my Cambridge CXN via Spotify Connect. I have tried wiping cache partition, uninstalling app and reinstalling but still having the same issues. My account works fine on iOS. Please can you look into this ASAP. Thank you.
Solved! Go to Solution.
Thank you for reaching out to the Community.
Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.
If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.
We'll keep an eye out for your replies.