Help Wizard

Step 1


ANDROID - Not storing offline in SD card (BQ E5 FHD 4.4.2)

ANDROID - Not storing offline in SD card (BQ E5 FHD 4.4.2)



I am thinking of cancelling my subscription. I can't get the offline files to save on the SD card. I mainly use Spotify in the car and I need my playlists to load on the SD card.


I have a BQ E5 FHD with 16GB internal memory and a 32GB SD card.


I freshly install Spotify, and I get the following error when I start it for the first time:




If I hit Ok and start it again, it starts Spotify with no problem, but it creates the folder in the internal memory. 


I have tried all the options I could find in these forums. This is my last call for help. If I cannot get this to work I may have to cancel my subscription.


Thanks in advance.


Here are a few captures which show how my storage looks like prior to installing Spotify.

2.png  3.png


Here is another capture of the file system prior to installing Spotify where it shows there is no Spotify folder.



13 Replies

Hello @DBASCO and welcome to community.


Please try full and clean reinstall


Go to System Settings
- Go to "Apps" 
- Find Spotify there
- On Spotify's page, first, tap "Force Close"
- Then tap "Clear cache" if it's not greyed out.
- Then tap "Unninstall" and remove the app.
- After uninnstalling, power off your device.
- If you can, remove the battery now. Power back on.
- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called
- Reinstall Spotify from Google Play

If my post helped you to fix your problem, please press "Accept as Solution" button.

I already have done this many times. I have done it again.


When I start Spotify I get this message:




I press OK. Then start Spotify again and It creates the folders in the internal memory.


The SD card works fine as the camera is saving the photos there with no problem.



Please try to turn off your device, remove sd card and put it back. If this does not help, please backup all information and format sd card.

If my post helped you to fix your problem, please press "Accept as Solution" button.

I have already done this. I will try again the whole process including formating the card prior to installing Spotify.


Should I format the card in any special way? Should I use the phone to format? Do you want me to format with my PC in a specific format (FAT, FAT32...etc)?

You can download this

What's capacity of your sd card?.


Here is a guide on how to choose file system

If my post helped you to fix your problem, please press "Accept as Solution" button.

Done. Problem persists.

32G card. Formatted to FAT32

Thats strange
Do you have another sd card just to check if it works?
If my post helped you to fix your problem, please press "Accept as Solution" button.

Yes. Same.

All you have asked me to do I have done dozens of times. 

Is there a problem with 4.4.2 file permissions?

Same here, except my phone is a BQ Aquaris E5.



I have tried everything. Were you able to solve the problem? Can anyone help? I really don't know what I should do at this point...

Well I am waiting for Lolipop update on my device which should come out
shortly to see if it solves this issue.

In the meantime you have some options:

1. Cancel subscription
2. Download in Normal or High quiality instead of extreme. This weekend I
tried using normal quality and the sound was surprisingly clean. I was
going to the beach and was going to use some small bluetooth speakers and
thought normal would do the job as it did. But then I connected the phone
to my car stereo and the sound was preeety good.

My wife has a E4.5 and we have downloaded the Lolipop update. Will install
this week, so we should know if it will solve this issue.

Just installed Lollipop n my wife's E4.5. Bad news. Doesn't work.


I uninstalled completely the app. Looked for any spotify folder, none found. Installed Spotify again... launched the app... didn´t get the message of SD card not ready. But music continues to download into the main memory.


Will do some research to see if I'm doing something wrong.

when you download, try setting the quality to extreme... that sometimes will get the music to go to the SD card if it has more space than the phone (which it looks like it does.)
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. 🙂

Bad luck. Did not work.

Suggested posts