Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35816 Views
  • 64 replies
  • 25 likes
  • 35816 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873985 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873985 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25555 Views
  • 3 replies
  • 0 likes
  • 25555 Views
  • 3 replies
  • 0 likes

7Gb Free space but don't download music offline - Android

Hi all! i have Frees pace bud don't download music offline (see the image in attachments). I have restarted the phone many time, but nothing. How i can download more music?In the phone i have 190 song for linstening offline, no more. Thanks in advanc...

  • Newbie
  • Hi all!   i have Frees pace bud don't download music offline  (see the image in attachments). I have restarted the phone many time, but nothing. How i can download more music? In the pho...
  • Daniel
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! HTC One

Good Morning, Just a quick questions, are you able to get Spotify on the brand new HTC One? I am thinking about upgrading my phone and would hate to be with Spotify. Cheers!

  • Gig Goer
  • Good Morning,   Just a quick questions, are you able to get Spotify on the brand new HTC One?   I am thinking about upgrading my phone and would hate to be with Spotify.   Cheers!
  • Hinal1977
  • Casual Listener
  • 7464 Views
  • 22 replies
  • 0 likes
  • 7464 Views
  • 22 replies
  • 0 likes

Cannot connect

Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there a problem?

  • Roadie
  • Since the last update (performed yesterday) the app does not play songs. There is a messagre "no internet connection", though the internet connection of my smartphone is up and working. Is there...
  • newnexo
  • Roadie
  • 864 Views
  • 7 replies
  • 0 likes
  • 864 Views
  • 7 replies
  • 0 likes

Saved albums on my PC do not match mobile

Randomly I only have some of my most recent saved albums showing up on my mobile account. The rest have seemed to disappear. Any solutions to get them to match up with my PC again?

  • Casual Listener
  • Randomly I only have some of my most recent saved albums showing up on my mobile account. The rest have seemed to disappear. Any solutions to get them to match up with my PC again?
  • Daniel
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Galaxy S5 problem

Hi .Spotify on my s5 is really terrible .I can't seem to stream music nicely .It keeps stopping like YouTube buffering .I've never had this problem on my iPhone . it streams perfectly well on the iPhone .By the way ,I'm using my phones internal memor...

  • Casual Listener
  • Hi .Spotify on my s5 is really terrible .I can't seem to stream music nicely .It keeps stopping like YouTube buffering .I've never had this problem on my iPhone . it streams perfectly well on the iPh...
  • Daniel
  • Community Legend
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Buzzing noise since the installation of Spotify on OnePlus One

I installed Spotify yesterday, because it comes free with my Fido plan, and I'm loving it. I have one problem. I get these random buzzing noises, and not just on Spotify, but everywhere, including YouTube videos, when I'm using speakers and headphone...

  • Newbie
  • I installed Spotify yesterday, because it comes free with my Fido plan, and I'm loving it. I have one problem. I get these random buzzing noises, and not just on Spotify, but everywhere, including Yo...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

I've run out of space!

I'm really happy with almost everything after purchasing spotify premium! I only have one problem... I have a massive ranging taste in music! i've reached the 3333 song limit and 9999 save limit is there anyway I can save more music? I have a 64gb mi...

  • Newbie
  • I'm really happy with almost everything after purchasing spotify premium! I only have one problem... I have a massive ranging taste in music! i've reached the 3333 song limit and 9999 save limit 😕 i...
  • MichaelJerzak
  • Composer
  • 2050 Views
  • 1 replies
  • 2 likes
  • 2050 Views
  • 1 replies
  • 2 likes

When unmark offline playlist the space on device is not released

When unmark an offline playlist the space on device is not released automatically. So, all the time i need to clear my entire list abd redownload all of them again ? In ios its not like this, why in android this happens ? please someine could teachs ...

  • Casual Listener
  • When unmark an offline playlist the space on device is not released automatically. So, all the time i need to clear my entire list abd redownload all of them again ? In ios its not like this, why in ...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect: PC <=> Onkyo OK, PC <=> Andoid Phone OK, Onkyo <=> Android Phone Not OK

I have a Problem with Spotify Connect when using my Android Phone (Version 2.9.0.890) and my Onkyo TX-NR535 (FW Version 1081-0110-0000).It works like a charm between my Onkyo and my PC (Version 1.0.6.80.g2a801a53) but not between the Onkyo and the Ph...

screenshot.png
  • Casual Listener
  • I have a Problem with Spotify Connect when using my Android Phone (Version 2.9.0.890) and my Onkyo TX-NR535 (FW Version 1081-0110-0000). It works like a charm between my Onkyo and my PC (Version 1.0...
  • narf
  • Casual Listener
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

How to add your own songs to Spotify my songs?

How do I do this because a few of my songs are missing. For example, No wood just trees by Reverend and the MakersThanks,Callum

  • Regular
  • How do I do this because a few of my songs are missing. For example, No wood just trees by Reverend and the Makers Thanks, Callum
  • Daniel
  • Community Legend
  • 678 Views
  • 4 replies
  • 0 likes
  • 678 Views
  • 4 replies
  • 0 likes

Sound is lowered

When i listen to music the volume sometimes is lowered. I have to pause the music and play again and the music return to the original volume.Samsung Galaxy S6. Spotify 2.9.0.890

  • Newbie
  • When i listen to music the volume sometimes is lowered. I have to pause the music and play again and the music return to the original volume. Samsung Galaxy S6. Spotify 2.9.0.890
  • Daniel
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Internet connection fails after phone update, can't log in!!

Hey,I have a Galaxy5S and I'm using Spotify now for quite a while. But today the internet connection wouldnt work after I installed the new update first I restarted my phone after that didn't work. I de-& re-installed spotify. Now I cant even Log in,...

  • Newbie
  • Hey, I have a Galaxy5S and I'm using Spotify now for quite a while. But today the internet connection wouldnt work after I installed the new update first I restarted my phone after that didn't work....
  • Ollie6
  • Casual Listener
  • 374 Views
  • 2 replies
  • 1 likes
  • 374 Views
  • 2 replies
  • 1 likes

album in wrong oder after adding it to my collection

I added and downloaded the auiobook 1Q84 from Haruki Murakami.After adding it to my collcetion, the order is wrong. Shuffle is disabled. Other albums doesn't seem to bee effected.I can work around that, by openig the currently playing track in full s...

  • Newbie
  • I added and downloaded the auiobook 1Q84 from Haruki Murakami. After adding it to my collcetion, the order is wrong. Shuffle is disabled. Other albums doesn't seem to bee effected. I can work aroun...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Phone Crashes when playing local files

Hello everybody, I've got a really annoying issue with playing local files on my Huawei Y300. The Spotify app does play the local files, but whenever I put my phone on stand-by (just a black screen), and turn it back on, the phone crashes. This does ...

  • Visitor
  • Hello everybody,   I've got a really annoying issue with playing local files on my Huawei Y300. The Spotify app does play the local files, but whenever I put my phone on stand-by (just a black...
  • 461 Views
  • 0 replies
  • 0 likes
  • Crash
    crashes
    crashing
    local files
    stand-by
  • 461 Views
  • 0 replies
  • 0 likes

A want to know if a have to pay or upgrade,to listen to the music off line

Want to no after I've downloaded the songs in my house with my wifeDo a still get to listen to them even though iam off-line

  • Casual Listener
  • Want to no after I've downloaded the songs in my house with my wife Do a still get to listen to them even though iam off-line
  • OviiiOne
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

A want to know if a have to pay or upgrade,to listen to the music off line

Want to no after I've downloaded the songs in my house with my wifeDo a still get to listen to them even though iam off-line

  • Casual Listener
  • Want to no after I've downloaded the songs in my house with my wife Do a still get to listen to them even though iam off-line
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Is there an intent for add to my music?

I'd also be interested in a complete liset of available intents. 

  • Regular
  • I'd also be interested in a complete liset of available intents. 
  • cruelty
  • Regular
  • 906 Views
  • 4 replies
  • 0 likes
  • 906 Views
  • 4 replies
  • 0 likes

How to delete all library and start from scratch

Is it possible to delete all songs from my Spotify my songs section? If so how?Thanks,Callum

  • Regular
  • Is it possible to delete all songs from my Spotify my songs section? If so how? Thanks, Callum
  • Daniel
  • Community Legend
  • 1911 Views
  • 1 replies
  • 0 likes
  • 1911 Views
  • 1 replies
  • 0 likes

App works when it wants.

Everyone I use the app, it is very slow. Search is slow, if it works at all. Sometimes it tells me I am offline when I'm not. Sometimes the search will just time out. When I try loading my artists/albums/tracks, it will only load maybe half and the r...

  • Newbie
  • Everyone I use the app, it is very slow. Search is slow, if it works at all. Sometimes it tells me I am offline when I'm not. Sometimes the search will just time out. When I try loading my artists/al...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes