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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110757 Views

26 replies

3 likes

  • 110757 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

223018 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 223018 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579948 Views

79 replies

3 likes

  • 579948 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477601 Views

577 replies

40 likes

Account
Free
  • 477601 Views
  • 577 replies
  • 40 likes

Solved!! Can't delete empty playlist folder in the new Spotify Android update.

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING imaginable to try and delete that Timbaland playlist in the bott...

Music Fan

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING ima...

veve-351

Newbie

22809 Views

64 replies

2 likes

  • 22809 Views
  • 64 replies
  • 2 likes

Not syncing properly with Wifi and other issues

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone and then reform loaded the new version from the pla...

Music Fan

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone ...

jamesdean74

Casual Listener

3142 Views

16 replies

1 likes

  • 3142 Views
  • 16 replies
  • 1 likes

Cannot reset new password

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

Newbie

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

Jason

Spotify Legend

914 Views

1 replies

0 likes

Passwordrelease.
  • 914 Views
  • 1 replies
  • 0 likes

offline music disappeared

Hey! I have a problemw with offlinem music on HTC m7.I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musicvia the offline mode earlier, but today it just disa...

Casual Listener

Hey! I have a problemw with offlinem music on HTC m7. I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musi...

ragmar322

Casual Listener

1681 Views

4 replies

0 likes

offline files gone
offline mode
Offline playlists unavailable
  • 1681 Views
  • 4 replies
  • 0 likes

Can't listen to local files on my phone

Hey. So i have used spotify for a while now, on my phone and my pc.And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen tomy local files on my phone anymore. i have tried to download a ...

Newbie

Hey.   So i have used spotify for a while now, on my phone and my pc. And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen to ...

user-removed

Not applicable

1100 Views

1 replies

0 likes

can't sync music
Help me!
Local files for Spotify Mobile
  • 1100 Views
  • 1 replies
  • 0 likes

Please improve the Android client? :)

Dear Spotify team, after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Android) client is horrible. Here are a few things you could fix...

Casual Listener

Dear Spotify team,   after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Andr...

laingbo

Casual Listener

1054 Views

2 replies

0 likes

  • 1054 Views
  • 2 replies
  • 0 likes

Can't use Wifi, only mobile network

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I cannot log in or use spotify with a wifi connectio...

Casual Listener

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I...

lakrits

Casual Listener

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Some offline songs stop working

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs can't be played anymore in offline mode. The green s...

Newbie

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs c...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

Con algunos artistas no me sale su musica solo me salen artistas relacionados a el.

Hola!Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones. Aparece el Artista y no sus canciones. Por ejemplo ...

Casual Listener

Hola! Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones...

1862 Views

0 replies

2 likes

  • 1862 Views
  • 0 replies
  • 2 likes

With some artists in your profile does not appear their songs i only related to the artists.

Hello!Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if you get these songs. Displays the artist and not their ...

Casual Listener

Hello! Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if yo...

447 Views

0 replies

0 likes

  • 447 Views
  • 0 replies
  • 0 likes

No internet connection 4G 3G 2G

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and now i cannot even log in... I tried to delete the a...

Casual Listener

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and ...

Soulchip

Casual Listener

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Solved!! Help! I want to unistall the most recent update but can't find the supported APK for it.

Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.

Regular

Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.

fender5126

Regular

1216 Views

4 replies

0 likes

  • 1216 Views
  • 4 replies
  • 0 likes

I can't log into the app! !!!!!!!!!!!

I can log into the web, but not the app. I have tried all the suggestions here and those that were given to me by support, and NOTHING works. I will give it one more try and if it's not resolved, I'm done with spotify.

Newbie

I can log into the web, but not the app. I have tried all the suggestions here and those that were given to me by support, and NOTHING works. I will give it one more try and if it's not resolved, I'm...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

(Galaxy S5) Android 5.0 album cover bug

Hey,it is normal that the lockscreen is set to the album cover when listening to a song via spotify, but i noticed that even if you close the app, it doesnt change back to the system's lockscreen background.Please fix that it is kinda annoying and th...

Newbie

Hey, it is normal that the lockscreen is set to the album cover when listening to a song via spotify, but i noticed that even if you close the app, it doesnt change back to the system's lockscreen b...

697 Views

0 replies

0 likes

  • 697 Views
  • 0 replies
  • 0 likes

How to change download location to external sd card

I was just wondering if there was a option to change download location to my external sd cardThank you

Newbie

I was just wondering if there was a option to change download location to my external sd card Thank you

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Solved!! some albuns is only to premium access?

Hello , i'm trying access this album below put is not avaible, i see this songs via WEB but i can't click on play, and via android i can't see this album https://play.spotify.com/album/3xYNQ0WHbe15Jxj8omO8cA thank yourapha

Casual Listener

Hello , i'm trying access this album below put is not avaible, i see this songs via WEB but i can't click on play, and via android i can't see this album   https://play.spotify.com/album/...

rguarita

Casual Listener

807 Views

4 replies

0 likes

  • 807 Views
  • 4 replies
  • 0 likes

searching playlists

Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in that ,so why not on the windows phone ? This will ...

Casual Listener

Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in...

driveflanger

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Help!

I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?

Casual Listener

I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?

DjBreaker15

Newbie

771 Views

3 replies

0 likes

  • 771 Views
  • 3 replies
  • 0 likes

Local Files not Syncing on Mobile Device

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing? Just wondering if anyone else is having the same problem or any solutions? I am also experience th...

Gig Goer

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing?   Just wondering if anyone else is havin...

gesabo62

Newbie

1851 Views

8 replies

3 likes

  • 1851 Views
  • 8 replies
  • 3 likes

Solved!! Missed files after restarting my samsung glaxy s3

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your help. Sincerely yours, Seb K.

Newbie

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your...

jean3601

Community Legend

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes