Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195202 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
536701 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
440876 Views
565 replies
37 likes
I bought Premium for 30days for free with an account but cancelled it. Now I want to get the 30 days premium for free with another account. But the system is not letting me. Can anyone help? Thanks.
I bought Premium for 30days for free with an account but cancelled it. Now I want to get the 30 days premium for free with another account. But the system is not letting me. Can anyone help? Thanks.
Community Legend
316 Views
1 replies
0 likes
I think I only have this problem with one band " thee of sees". I synchronized all their albums on my tablet without a problem but when I tried to do it on my phone it only synchronized one random track..I tried to unsynchronize it and do it again bu...
I think I only have this problem with one band " thee of sees". I synchronized all their albums on my tablet without a problem but when I tried to do it on my phone it only synchronized one random tr...
Casual Listener
366 Views
1 replies
0 likes
I can't save songs to a playlist? Why? Every time i drag the song to my playlist it "acts" normal, but it's not saved. I have had this problem since i got spotify premium and it sucks to pay for something that doesn't work If im loggin out of my acco...
I can't save songs to a playlist? Why? Every time i drag the song to my playlist it "acts" normal, but it's not saved. I have had this problem since i got spotify premium and it sucks to pay for some...
374 Views
0 replies
0 likes
I have 2 4g accounts with vodafone which gives me free spotify premium. I can access one fine. The other please help. It all worked fine until had to update spotify, I did this and couldn't remember username. Tried to set up new account but was given...
I have 2 4g accounts with vodafone which gives me free spotify premium. I can access one fine. The other please help. It all worked fine until had to update spotify, I did this and couldn't re...
Casual Listener
1445 Views
8 replies
0 likes
Basically i dont know if i should spend on the premium so i wanted 7day trail i cant find it help
Basically i dont know if i should spend on the premium so i wanted 7day trail i cant find it help
Community Legend
898 Views
1 replies
0 likes
Hoping this is a well trodden path... Tracks repeatedly downloading despite previously showing as downloaded and available offline, and then automatically un-downloading for some reason. Tracks showing as available offline do not play offline, and Sp...
Hoping this is a well trodden path... Tracks repeatedly downloading despite previously showing as downloaded and available offline, and then automatically un-downloading for some reaso...
607 Views
0 replies
0 likes
Hi,I tried to pay via phone credit as I am currently awaiting a replacement bank card. When I past my number into the app followed by the code I received I am told I have exceeded the amount of active subscriptions I have! I only have one Spotify acc...
Hi, I tried to pay via phone credit as I am currently awaiting a replacement bank card. When I past my number into the app followed by the code I received I am told I have exceeded the amount of act...
432 Views
0 replies
0 likes
Hi, everytime when I try to login on Spotify on my android phone I get the error message that it is currently not availabe to log in.I tried it different times but I got always the same error message. Can someone help me? Thanks a lot in advance. PS:...
Hi, everytime when I try to login on Spotify on my android phone I get the error message that it is currently not availabe to log in. I tried it different times but I got always the same er...
Casual Listener
754 Views
2 replies
0 likes
Hi, it's not working. I followed the (pretty useless) "delete your cache in settings" and also reinstalled the app. Still,when syncing an Offline Playlist it saves to the phone, NOT the SD Card. Any ideas or help on this pretty major bug?
Hi, it's not working. I followed the (pretty useless) "delete your cache in settings" and also reinstalled the app. Still,when syncing an Offline Playlist it saves to the phone, NOT the SD C...
Casual Listener
580 Views
2 replies
0 likes
Hi there,since this morning I have bt connection problems with my headphones. The display shows "Bluetooth-Freigabe angehalten" (which means "bt connection stopped") and my headphones loose connection. After a few seconds it reconnects, but when the ...
Hi there, since this morning I have bt connection problems with my headphones. The display shows "Bluetooth-Freigabe angehalten" (which means "bt connection stopped") and my headphones loose connect...
647 Views
0 replies
0 likes
When I play a playlist with my android mobile phone ( xperiaz3) on my Porsche PCM Entertainment sytem ( connection via bluetooth) the playlist starts to play but after every 15 seconds the next song is played resp started. With my old mobile phone al...
When I play a playlist with my android mobile phone ( xperiaz3) on my Porsche PCM Entertainment sytem ( connection via bluetooth) the playlist starts to play but after every 15...
1240 Views
0 replies
0 likes
I'am using a Samsung Galaxy s5. There is a option you can hide sensitive content. messages from Whats app, Facebook will be blocked so they can't be read on the lock screen of your phone. But when I use spotify the content also is blocked so I can't ...
I'am using a Samsung Galaxy s5. There is a option you can hide sensitive content. messages from Whats app, Facebook will be blocked so they can't be read on the lock screen of your phone. But wh...
353 Views
0 replies
0 likes
I do not remember my password for my wisconsinlove account, it has 17 playlists, and is a premium account and the account I want connected to fb. I have tried everything, so I created a new accounto with a different email but I want my playlists or t...
I do not remember my password for my wisconsinlove account, it has 17 playlists, and is a premium account and the account I want connected to fb. I have tried everything, so I created a new accounto ...
Casual Listener
532 Views
2 replies
0 likes
Please charge $5.00 to VISA card # Please charge $5.00 to VISA card #For my July Spotify Premium payment (for July only). A new and permanent credit card will be assigned to my account exactly on 08/12/15 to prevent any further declined or NSF charge...
Please charge $5.00 to VISA card # <snip - mod edit> Please charge $5.00 to VISA card #<snip - mod edit> For my July Spotify Premium payment (for July only). A new and permanent credit ...
Spotify
856 Views
3 replies
0 likes
What does it mean offline if I'm connected to wifi????
What does it mean offline if I'm connected to wifi????
Community Legend
497 Views
1 replies
0 likes
Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help
Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help
Community Legend
351 Views
1 replies
0 likes
I use Spotify a lot, and I have the quality set to high, which it has been since I started using spotify, however recently my data usage for spotify has gone through the roof. My last 3 billing cycles spotify data usage ranged from 400Mb to 800Mb in ...
I use Spotify a lot, and I have the quality set to high, which it has been since I started using spotify, however recently my data usage for spotify has gone through the roof. My last 3 billing cycle...
417 Views
0 replies
0 likes
Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. Spotify really sux. THAT is the legal offer of music...
Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. S...
Music Fan
1461 Views
2 replies
0 likes
