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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40351 Views
  • 65 replies
  • 25 likes
  • 40351 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876781 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876781 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26136 Views
  • 4 replies
  • 0 likes
  • 26136 Views
  • 4 replies
  • 0 likes

Solved!! Push Notifications Not Working

Hi, I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not working. When I try to change the settings in Spotify App, it shows a ...

  • Regular
  • Hi,   I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not worki...
  • rrudolphjr
  • Roadie
  • 14820 Views
  • 17 replies
  • 0 likes
  • Galaxy S6
    Lollipop 5.0.2
    Push Notifications
  • 14820 Views
  • 17 replies
  • 0 likes

Spotify wont sync to SD card, usual solution doesnt work

I am unable to force Spotify to use the SD card. I am aware of the solution here https://support.spotify.com/uk/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-android, however, it doesnt work on my phone.To mak...

  • Regular
  • I am unable to force Spotify to use the SD card. I am aware of the solution here https://support.spotify.com/uk/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-...
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

how can i get my playlists to work wen i am offline?

Hi I have spotify premium from vodafone and I went online to mark the playlists to available offline for the ones I will listen a lot of but thoses playlists still wont work offline. why is that?

  • Casual Listener
  • Hi I have spotify premium from vodafone and I went online to mark the playlists to available offline for the ones I will listen a lot of but thoses playlists still wont work offline. why is that?
  • rharris
  • Newbie
  • 912 Views
  • 3 replies
  • 0 likes
  • 912 Views
  • 3 replies
  • 0 likes

Android Playlist Widget?

Does Spotify, or any third party app, offer a widget that I can put on my homescreen that will give me one touch access to a particular playlist? Basically, I would just like to be able to tap on a "playlist icon" and have it start playing a playlist...

  • Regular
  • Does Spotify, or any third party app, offer a widget that I can put on my homescreen that will give me one touch access to a particular playlist? Basically, I would just like to be able to tap on a "...
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Survey not working correctly on Android

Hey everyone, I hope someone of the SpotifyCrew will read this. I'm not quite sure where to post this bug...It occured on my Android device, so i decided to put it here. In one of your advertisements there was a survey I wanted to participate in usin...

  • Newbie
  • Hey everyone,    I hope someone of the SpotifyCrew will read this.   I'm not quite sure where to post this bug... It occured on my Android device, so i decided to put it here...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Low Volume Issues

I have been discussing the issue of the Spotify app's low volume with them on Twitter. They have classified this as a 'New Idea', where I think this should classed as a bug. Anyhow, they directed me to this 'New Idea' and suggested that I add my 'kud...

  • Gig Goer
  • I have been discussing the issue of the Spotify app's low volume with them on Twitter.  They have classified this as a 'New Idea', where I think this should classed as a bug.    Anyh...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Cómo cambio mi usuario de tuiter para compartir mi música

En spotify puse un usuario de tuiter para compartir mi música y ahora cambie en user, usuario o @ y no me comparte la música xq no lo reconoce, donde hago en cambio en spotify??

  • Casual Listener
  • En spotify puse un usuario de tuiter para compartir mi música y ahora cambie en user, usuario o @ y no me comparte la música xq no lo reconoce, donde hago en cambio en spotify??
  • MaDelRosario
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Sony Xperia z3 issue

I upgraded my phone from Xperia sp to Xperia z3 and now I can't use Spotify, when I open it all that happens is "unfortunately Spotify has stopped " flashes up which I can either report or click OK. Does anyone know how to fix the problem?

  • Newbie
  • I upgraded my phone from Xperia sp to Xperia z3 and now I can't use Spotify, when I open it all that happens is "unfortunately Spotify has stopped " flashes up which I can either report or click OK. ...
  • Jordi
  • Community Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Won't let me use premium features.

I have been a Spotify member for months now and today it is treating me like I'm a free user. It even clearly says premium on the menu but asks me if I want to upgrade. I have restarted my phone, Uninstalled the app and still no availability.

  • Newbie
  • I have been a Spotify member for months now and today it is treating me like I'm a free user. It even clearly says premium on the menu but asks me if I want to upgrade. I have restarted my phone, Uni...
  • mscgerman
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Widget

Come mai sul widget quando ascolti una canzone vedi regolarmente il tag e i comandi, il giorno dopo non visualizzi più niente?

  • Visitor
  • Come mai sul widget quando ascolti una canzone vedi regolarmente il tag e i comandi, il giorno dopo non visualizzi più niente?
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Playlist

Salve, vorrei gentilmente sapere come mai scarico le play list per ascoltarle off line. Successivamente le riapro e non risulta scaricata. Grazie

  • Visitor
  • Salve, vorrei gentilmente sapere come mai scarico le play list per ascoltarle off line. Successivamente le riapro e non risulta scaricata. Grazie
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Playback

I am getting jumpy playback when playing my song's.Anyone know why this is happening.

  • Newbie
  • I am getting jumpy playback when playing my song's. Anyone know why this is happening.
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Solved!! I lost all my artists

Hi, So, I was listening a song today then suddently all my songs, artists and albums were gone. My playlists are still there, but I lost all my saved songs. How can I restore them? Thanks.

  • Newbie
  • Hi,   So, I was listening a song today then suddently all my songs, artists and albums were gone. My playlists are still there, but I lost all my saved songs. How can I restore them? &nbsp...
  • herminionunez
  • Casual Listener
  • 14200 Views
  • 7 replies
  • 1 likes
  • 14200 Views
  • 7 replies
  • 1 likes

Samsung note 4 sd card problem.

Everytime I restart my phone I get and error saying sd card not found. It still allows me to store to sd card, but error continues to pop up on reboot. Looking to see if anyone getting the same error? I have tried to delete cache, and delete app an r...

  • Newbie
  • Everytime I restart my phone I get and error saying sd card not found. It still allows me to store to sd card, but error continues to pop up on reboot. Looking to see if anyone getting the same error...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

No SD Card Found

I have a 16GB Nexus 4. Recently I've been getting "No SD Card Found" and it wont allow me to do anything. If i reboot I get the same error. All my other apps can access my "SD Card" with no issues. The only way I have found to fix this problem is to ...

  • Casual Listener
  • I have a 16GB Nexus 4. Recently I've been getting "No SD Card Found" and it wont allow me to do anything. If i reboot I get the same error. All my other apps can access my "SD Card" with no issues. T...
  • user-removed
  • Not applicable
  • 25163 Views
  • 53 replies
  • 4 likes
  • 25163 Views
  • 53 replies
  • 4 likes

Evertime I Open Spotify It Downloads All My Music List Again And Again And It Never Ends

Hi Guys, Yesterday I Made My Premium Payment And As Soon As I Paid Well All My Music List Started To Download So I Could Heard It Offline, But 2 Hours Later I Noticed That It Wasn't Ending, Everytime I Opened The App To Play Music It Started Download...

  • Newbie
  • Hi Guys, Yesterday I Made My Premium Payment And As Soon As I Paid Well All My Music List Started To Download So I Could Heard It Offline, But 2 Hours Later I Noticed That It Wasn't Ending, Everytime...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Song list doesn't show on mobile

Right after I updated my Spotify on Android, all the songs on my songlist were gone! It's kinda weird, because on the actual spotify web, app and even ps4, everything works totally fine and I can see all my songs. However, on the app I find that I ha...

  • Casual Listener
  • Right after I updated my Spotify on Android, all the songs on my songlist were gone! It's kinda weird, because on the actual spotify web, app and even ps4, everything works totally fine and I can see...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Data Usage

Hey all, so I was just curious to know if I would go over my data listening to music for roughly 2 and a half hours a day? I have 6GB of data that resets monthly. I have WIFI at home and at my course. But I have never tried to listen to music on the ...

  • Casual Listener
  • Hey all, so I was just curious to know if I would go over my data listening to music for roughly 2 and a half hours a day? I have 6GB of data that resets monthly. I have WIFI at home and at my course...
  • user-removed
  • Not applicable
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

[Android] Kindle Fire HD 7 (4th gen)

It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.

  • Newbie
  • It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.
  • newswatcher
  • Newbie
  • 710 Views
  • 3 replies
  • 2 likes
  • Android
  • 710 Views
  • 3 replies
  • 2 likes

[Mobile - Android] works on other networks but not on my network!

Good evening, Spotify community! I have a rather strange problem. In my spotify for Android, it works normally in other wireless networks but when I get home it does not work, only announced that I'm offline and that this feature is not available. It...

  • Casual Listener
  • Good evening, Spotify community!   I have a rather strange problem. In my spotify for Android, it works normally in other wireless networks but when I get home it does not work, only announced...
  • hanslowbot
  • Music Fan
  • 305 Views
  • 1 replies
  • 1 likes
  • 305 Views
  • 1 replies
  • 1 likes