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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5326 Views

0 replies

6 likes

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  • 6 likes

Spotify remote play

Having an issue in the following scenario. - Spotify is playing on my desktop.- My phone has Spotify installed and is allowing me to remotely skip songs as desired.- I have a bluetooth headset connected to my phone. If I recieve a notification either...

Newbie

Having an issue in the following scenario.   - Spotify is playing on my desktop. - My phone has Spotify installed and is allowing me to remotely skip songs as desired. - I have a bluetooth h...

Daniel

Community Legend

825 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify keeps closing randomly on my celphone

Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?

Casual Listener

Hi, i use spotify premium on my celphone. LG G3 on the android version 5.0. I might be listening a song normally but then music stops and spotify closes randomly, what can i do?

Daniel

Community Legend

21186 Views

1 replies

2 likes

  • 21186 Views
  • 1 replies
  • 2 likes

Solved!! Changing Phones- Playlist copy over?

I will be getting a new Phone soon- going from HTC One to another HTC One. Will I lose my playlists, or what will I need to do to copy over to new phone? I have Sprint,

Newbie

I will be getting a new Phone soon- going from HTC One to another HTC One.  Will I lose my playlists, or what will I need to do to copy over to new phone?  I have Sprint,

Daniel

Community Legend

1642 Views

1 replies

0 likes

Playlist copy
  • 1642 Views
  • 1 replies
  • 0 likes

unable to share on android

I am trying to share a song to a friend to their Spotify account but I am unable to send it. When I tap select recipient there is no drop down menu to select username. I type their username in and write a message but the send button isn't doing anyth...

Newbie

I am trying to share a song to a friend to their Spotify account but I am unable to send it. When I tap select recipient there is no drop down menu to select username. I type their username in and wr...

Chris_D

Music Fan

1222 Views

2 replies

1 likes

direct message
Messaging
sharing
  • 1222 Views
  • 2 replies
  • 1 likes

Need help with Spotify Connect and Denon X1100W

Hello all! I've a Denon X1100W AVR device with integrated spotify connect interface. So far so great. Currently, I have a Spotify Student Premium Account so I would like to stream the music from my Spotify app (Galaxy S3, Android) to the Denon device...

Casual Listener

Hello all!   I've a Denon X1100W AVR device with integrated spotify connect interface. So far so great.   Currently, I have a Spotify Student Premium Account so I would like to stream t...

user-removed

Not applicable

1128 Views

2 replies

1 likes

  • 1128 Views
  • 2 replies
  • 1 likes

Spotify too quiet on Galaxy S4

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it.I'm premium and have high quality streaming, even though that shouldn't matter.I read somewhere you should turn off that every song has the same volume bu...

Newbie

Spotify on my Samsung Galaxy S4 is way too quiet, if I turn everything up I can barely enjoy it. I'm premium and have high quality streaming, even though that shouldn't matter. I read somewhere you...

Daniel

Community Legend

956 Views

1 replies

0 likes

  • 956 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect @ Fire TV does not longer work (may be since the last Android-Update)

Hi, I can't longer connect to Amazon Fire TV Connect App. My Android Device: Nexus 5 with Android 5.1There is no device in the Connect-List.Latest Spotify version is installed. Premium account fomr "Deutsche Telekom" Edit: I forget: My Fire TV is con...

Music Fan

Hi,   I can't longer connect to Amazon Fire TV Connect App. My Android Device: Nexus 5 with Android 5.1 There is no device in the Connect-List. Latest Spotify version  is installed. Pre...

zahni

Music Fan

5282 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

music plays randomly from speakers

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Newbie

Whenever I unplug my phone, end a phone call, or end a Bluetooth activity, Spotify starts playing over my speakers.

Daniel

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (2.6.0)

What's new in this version (2.6.0) New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll. Note: There is a new version in the Play Store with a jump from 2.5 to 2.6 but the changelog...

Community Legend

  What's new in this version (2.6.0)   New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.   Note: ...

sbrucherseifer

Regular

2280 Views

4 replies

0 likes

Android
Release Notes
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Current playing song not updating when using connect

So I have a three devices (two phones, one tablet) which I use to control a Gramafone.When I play from a playlist, the first song correctly shows it is being played. When that song finishes the next song starts playing - however Spotify stops updatin...

Newbie

So I have a three devices (two phones, one tablet) which I use to control a Gramafone. When I play from a playlist, the first song correctly shows it is being played. When that song finishes the nex...

Daniel

Community Legend

1075 Views

1 replies

2 likes

  • 1075 Views
  • 1 replies
  • 2 likes

Solved!! Volume goes up and down

Hi. I'm having an issue which renders the app useless. When listening to music in the car via Bluetooth through the car's speaker system, the volume keeps fluctuating down and back up to where it was before. I noticed this happening for the past coup...

Casual Listener

Hi. I'm having an issue which renders the app useless. When listening to music in the car via Bluetooth through the car's speaker system, the volume keeps fluctuating down and back up to where it was...

Bobcat2

Newbie

160882 Views

18 replies

1 likes

volume
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  • 18 replies
  • 1 likes

Liked Songs won't show up in the "Liked from Radio" Playlist

Hi,I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist. Sadly I was driving at that time and I dont remember the titles :S Is there a way to view my Likes?

Newbie

Hi, I got the problem that I hit the thumb up on some Songs from my Playlist Radio and they wont show up in my "Liked from Radio" Playlist.   Sadly I was driving at that time and I dont remem...

Daniel

Community Legend

1799 Views

1 replies

0 likes

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'No Internet connection' message whilst on wifi

Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems the connection was strong and consistent. Spotify would let me see all my lis...

Newbie

Hey, I'm on Spotify premium, running on galaxy s6. No problems at home over WiFi, or in car over network. When I got to work and hooked up to their WiFi I ran into problems 😞 the connection was stro...

Daniel

Community Legend

648 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify pretty much unusable - won't load and slow

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in my opinion. When I opened the app today on the bus...

Gig Goer

I have a paid suscription and for about a week Spotify wasn't been working pretty much at all, but today it got absurd. I've downloaded around 14 albums and I have 4 playlists, not a lot of music, in...

Daniel

Community Legend

18761 Views

4 replies

1 likes

  • 18761 Views
  • 4 replies
  • 1 likes

Why am I forced to try the premium service in order to listen free with shuffle play?

Updated to latest version on my Sony Xenia Z3 compact, but when I hit the shuffle play button, an message pops up, asking me to try the premium service. Even if I hit the "later" button, nothing happens and no music is played. I could only listen to ...

Newbie

Updated to latest version on my Sony Xenia Z3 compact, but when I hit the shuffle play button, an message pops up, asking me to try the premium service. Even if I hit the "later" button, nothing happ...

Daniel

Community Legend

1779 Views

1 replies

1 likes

Android
forced premium
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Offline files and mobile data

Random question, Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled? I only get 1GB of internet per month, downloading tracks/playlists offline when i'm on wifi at home is fine, but I'd rather not have to put...

Newbie

Random question,   Does Spotify play the offline downloaded tracks when not on wifi, but mobile data is enabled?   I only get 1GB of internet per month, downloading tracks/playlists off...

slurpwaffle

Regular

1139 Views

7 replies

0 likes

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Does Spotify support metadata over bluetooth for Android?

So, I have a Casio Gzone Commando which no one has. I have a brand new pioneer head unti in my car. Pandora sends over all the song, title and album info just fine. Also my girlfriend has an iPhone with spotify. What do you know her phone sends all t...

Regular

So, I have a Casio Gzone Commando which no one has.  I have a brand new pioneer head unti in my car.  Pandora sends over all the song, title and album info just fine.  Also my girlfrie...

Oceanlife81

Regular

1145 Views

8 replies

0 likes

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Solved!! Nearly all Music's Missing

Hey there.Today I found out that all my added Artists and Albums are missing on my mobile Device.When I checked back with my OSX Player all Albums are still there?Whats wrong with this (synching)?How can I get my music back without adding manually? r...

Regular

Hey there. Today I found out that all my added Artists and Albums are missing on my mobile Device. When I checked back with my OSX Player all Albums are still there? Whats wrong with this (synchin...

FoppaXL

Regular

651 Views

7 replies

0 likes

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  • 7 replies
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Solved!! I need help syncing Spotify songs to my SD card!

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help?Galaxy S5 from T-Mobile running KitKat 4.4.2

Regular

Spotify is supposed to sync songs to a recognized SD card, but for some reason it downloads to the Internal Storage instead... Can anyone help? Galaxy S5 from T-Mobile running KitKat 4.4.2

rickmoli0212

Regular

727 Views

3 replies

0 likes

  • 727 Views
  • 3 replies
  • 0 likes