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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387856 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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problem playing my music in offline mode and random pauses online

For some reason since I downloaded this app I've had countless problems but this is the most irritating one when I sync all my music at home and I get to work and my music doesn't work in offline mode and the I get these random pauses in my music if ...

Newbie

For some reason since I downloaded this app I've had countless problems but this is the most irritating one when I sync all my music at home and I get to work and my music doesn't work in offline mod...

318 Views

0 replies

0 likes

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Can't log in on my android

Hi Community, I just wanted to login with the android app, but it keeps telling me that this user already exists.And yes, I made sure to hit "login" instead of "register".What can i do to login? Thx schmattekAndroid 5.1.1 on Nexus5 EDIT: Got it! I wa...

Newbie

Hi Community,   I just wanted to login with the android app, but it keeps telling me that this user already exists. And yes, I made sure to hit "login" instead of "register". What can i do...

319 Views

0 replies

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Spotify closes after launch

Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please

Casual Listener

Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please

yomsx

Newbie

865 Views

4 replies

0 likes

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Android Version Problems

I have two annoying problems with Spotify for Android:I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification area to unpause music.I pause music and after more minute...

Casual Listener

I have two annoying problems with Spotify for Android: I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification are...

Shinjikum

Casual Listener

762 Views

5 replies

0 likes

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Equalizer on Android device

How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.

Newbie

How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.

353 Views

0 replies

0 likes

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I can't access my 6 month premium

I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status

Newbie

I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status

309 Views

0 replies

0 likes

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Please add a "disable playback through speaker" feature

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when bluetooth connection to the car has been lost and starts pla...

Newbie

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when blue...

dweynlovessptfy

Roadie

504 Views

1 replies

1 likes

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Spotify on an Asus x205ta

Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it thanks

Newbie

Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it  thanks

dweynlovessptfy

Roadie

424 Views

1 replies

0 likes

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bluetooth

I've been having issues with the bluetooth. I connect to my wireless power beats 2 and play music with spotify and plays for a minute then disconnects and reconnects and repeats doing that. I use blue tooth with my music player and does not do this s...

Newbie

I've been having issues with the bluetooth. I connect to my wireless power beats 2 and play music with spotify and plays for a minute then disconnects and reconnects and repeats doing that. I use blu...

602 Views

0 replies

0 likes

Bluetooth stutter
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Musica bajada a mi celular

Buenas yo quisiera saber donde se guarda la musica de las playlist que bajo, y si se guardan en la sd, como hago para que se guarden en la memoria interna de mi celular?

Newbie

Buenas yo quisiera saber donde se guarda la musica de las playlist que bajo, y si se guardan en la sd, como hago para que se guarden en la memoria interna de mi celular?

459 Views

0 replies

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the bluetooth has stopped working

Hi,after apply new version of Spotify my cell phone has showed in the begin of each music "the bluetooth has stopped". How can I solve this problem please?cell phone is Samsung S3thanksDouglas

Newbie

Hi, after apply new version of Spotify my cell phone has showed in the begin of each music "the bluetooth has stopped". How can I solve this problem please? cell phone is Samsung S3 thanks ...

355 Views

0 replies

0 likes

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Lost Playlists after standard update

Hi, I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlists and starred list have disappeared. Can I get them back? An...

Newbie

Hi,   I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlist...

jonasherdegen

Community Legend

488 Views

2 replies

0 likes

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Error ID 2 Samsung Smart TV app

Hi The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2" Why? ThanksM

Music Fan

Hi   The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2"   Why?   Thanks M

teeone

Casual Listener

1688 Views

3 replies

0 likes

Error ID 2
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Spotify won't log in through my wifi

My spotify on my galaxy s6 just won't log me in through my own wifi but works with other wifi, my computer logs in just as fine through the same wifi. Please help..... btw i tried the turn it off and on method also reinstall the app.... please help. ...

Regular

My spotify on my galaxy s6 just won't log me in through my own wifi but works with other wifi, my computer logs in just as fine through the same wifi. Please help..... btw i tried the turn it off and...

FreddyCui

Regular

553 Views

1 replies

1 likes

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Android auto voice search

Premium account set up with android auto.Voice search function when used will show getting selection and then hang.Uninstaller and reinstalled all components. Worked for 1 use. Reverts back to hanging issue.

Newbie

Premium account set up with android auto. Voice search function when used will show getting selection and then hang. Uninstaller and reinstalled all components. Worked for 1 use. Reverts back t...

396 Views

0 replies

0 likes

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Shuffle is turned on with no selection or indication

I have a premium account. I notice this mostly on the android app, but see it on the Windows desktop player too. I play an album and do not turn on shuffle, but it still plays the tracks in a shuffled order. When I look at the shuffle toggle, it is o...

Newbie

I have a premium account. I notice this mostly on the android app, but see it on the Windows desktop player too. I play an album and do not turn on shuffle, but it still plays the tracks in a shuffle...

432 Views

0 replies

0 likes

bug report
Premium
Shuffle play
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Premium not working on mobile

Recently bought a new mobile phone (LG G3) but can't get spotify to work on my premium account. Been a member for a couple of years. Works fine on sonos, other mobile phone, laptop and tablet. Re-installed the app, removed all connections from the we...

Newbie

Recently bought a new mobile phone (LG G3) but can't get spotify to work on my premium account. Been a member for a couple of years. Works fine on sonos, other mobile phone, laptop and tablet.  ...

dweynlovessptfy

Roadie

398 Views

1 replies

0 likes

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wifi issue (Samsung s6)

Hi folks.I have a Samsung s6. Spotify premium user.Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect.Once I open spotify it causes my phone to disconnect from wifi and then it won't reconnect for a...

Newbie

Hi folks. I have a Samsung s6. Spotify premium user. Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect. Once I open spotify it causes my ...

308 Views

0 replies

0 likes

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I can't sync playlist to phone using mobile network. Help please.

I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality.I just left for a 3 week vacation with lots of time for music...

Newbie

I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality. I jus...

266 Views

0 replies

0 likes

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