Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't correct. But I've doubled checked my password and e-m...
Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't co...
Casual Listener
704 Views
1 replies
0 likes
Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It works completely fine on my computer. I've tried clearing t...
Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It wor...
729 Views
0 replies
0 likes
please answer my question.my songs will be deleted if i change my user account
please answer my question. my songs will be deleted if i change my user account
219 Views
0 replies
0 likes
Hi I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though. I need spotify to work as premium on my Sony Walkman NWZ X2 so i can stream music t...
Hi I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though. I need spotify...
Not applicable
514 Views
2 replies
0 likes
Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.
Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.
499 Views
0 replies
3 likes
The Spotify app does not save offline music on the SD card. I have cleared the cache several times and I have also tried the other solutions. Motorolo Moto G 2014Free internal memory: 1 GMFree SD card memory: 27 GBThe offline music of Spotify always ...
The Spotify app does not save offline music on the SD card. I have cleared the cache several times and I have also tried the other solutions. Motorolo Moto G 2014 Free internal memory: 1 G...
Casual Listener
700 Views
4 replies
0 likes
So The latest update has yet again deleted all of my playlists. This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime there is an update? In this case I'd rather not update my app at al...
So The latest update has yet again deleted all of my playlists. This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime t...
474 Views
0 replies
1 likes
OK, I've had this question running around in my brain for quite a while. Here goes: I have a pile of Spotify albums that I like and listen to. The ability of Spotify to find rare tracks and obscure groups is quite amazing. But, I have avoided making ...
OK, I've had this question running around in my brain for quite a while. Here goes: I have a pile of Spotify albums that I like and listen to. The ability of Spotify to find rare...
Casual Listener
2680 Views
12 replies
0 likes
I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remaining money in my account
I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remai...
389 Views
0 replies
0 likes
Hi, I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues. I just upgraded to a galaxy s6 and can no longer play any local files from my desktop computer on my phone. The local file pl...
Hi, I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues. I just upgraded to a galaxy s6 and can no longer play any l...
Newbie
692 Views
1 replies
0 likes
When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.
When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...
Newbie
1350 Views
7 replies
0 likes
=== START OF TEMPLATE === DescriptionI save an album on Spotify and then save it for offline use.I press play to listen to the album.I open Chrome browser to visit a website.Just as the page is about to complete loading Spotify stops playing.I go bac...
=== START OF TEMPLATE === Description I save an album on Spotify and then save it for offline use. I press play to listen to the album. I open Chrome browser to visit a website. Ju...
1238 Views
0 replies
1 likes
I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last week's Playlist was nowhere to be found, I was under t...
I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last wee...
416 Views
0 replies
0 likes
When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app... Thanks in advance.
When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app... Thanks in advance.
Casual Listener
237250 Views
6 replies
9 likes
Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying: This issue doesn't occur with songs hosted by Spotify neither doesn't make it a difference when the songs are stored on the Android devic...
Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying: This issue doesn't occur with songs hosted by Spotify neither doesn't m...
583 Views
0 replies
0 likes
Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...
Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...
379 Views
0 replies
0 likes
Hi,I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the spotify music on it, but after reinstalling spotify it wo...
Hi, I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the sp...
889 Views
0 replies
0 likes
I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to say that.
I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to sa...
Not applicable
807 Views
3 replies
0 likes
Just recently got a new android huawei y365. I installed the app and it worked for a few days but then suddenly, it started giving me a black screen and closing the app on launch. I have tried such things as clean install but nothing has worked so fa...
Just recently got a new android huawei y365. I installed the app and it worked for a few days but then suddenly, it started giving me a black screen and closing the app on launch. I have tried such t...
218 Views
0 replies
0 likes
Hello!I'm just wanna ask if android will gets in the future: spotify now, spotify TV section, and running tempo detection for the running songs, also a material design update.Thank you! Love you spotify!
Hello! I'm just wanna ask if android will gets in the future: spotify now, spotify TV section, and running tempo detection for the running songs, also a material design update. Thank you! Love ...
Community Legend
983 Views
3 replies
0 likes
