Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27388 Views
  • 59 replies
  • 23 likes
  • 27388 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870265 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870265 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24708 Views
  • 3 replies
  • 0 likes
  • 24708 Views
  • 3 replies
  • 0 likes

Solved!! i want a profile picture

Can't figure out how to put a profile picture with my account?

  • Roadie
  • Can't figure out how to put a profile picture with my account?
  • 19st0rm56
  • Roadie
  • 1052 Views
  • 9 replies
  • 0 likes
  • 1052 Views
  • 9 replies
  • 0 likes

Spotify Connect for Android does not detect my Home Theatre

Hi I noticed there is Spotify App in my Home theatre smart app. I have logged in to the app from it. However from my android device Spotify Connect it does not appear is as "Available Device" Please assist

  • Casual Listener
  • Hi   I noticed there is Spotify App in my Home theatre smart app.  I have logged in to the app from it.  However from my android device Spotify Connect it does not appear&n...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

I tap but nothing hapoens.

Clearly a newbie. Xperia M2 android higher than 4 atleast..I open ap . Search for my music. Tap on a son title and .. Nothing happens..And the radio function is not in my taste. start a radio based on album. Then it choose other artists!! Mayby it is...

  • Newbie
  • Clearly a newbie. Xperia M2 android higher than 4 atleast.. I open ap . Search for my music. Tap on a son title and .. Nothing happens.. And the radio function is not in my taste. start a radio b...
  • 149 Views
  • 0 replies
  • 1 likes
  • 149 Views
  • 0 replies
  • 1 likes

Searching unsyncs downloads

Every time I search for any term, the downloaded playlists are automatically reset and are downloaded again.I can reproduce this on a Nexus 4, running Android 5.1.

  • Casual Listener
  • Every time I search for any term, the downloaded playlists are automatically reset and are downloaded again. I can reproduce this on a Nexus 4, running Android 5.1.
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Spotify Connect does not work on Android

Spotify Connect button starts blinking (green) but connection to Gramofon fails, the Connect button does not become green but becomes grey again.

  • Newbie
  • Spotify Connect button starts blinking (green) but connection to Gramofon fails, the Connect button does not become green but becomes grey again.
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Premium

I'm being forced to buy premium in order to listen to my playlists. Had this problem for 24,heard now, making my regret I ever got Spotify.... Help

  • Newbie
  • I'm being forced to buy premium in order to listen to my playlists. Had this problem for 24,heard now, making my regret I ever got Spotify.... Help
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Need Help saving to SD Card

I have an Android Galaxy 4s and I'm new to Spotify. I'm wanting to download it to the SD on my phone so I can listen to my music anywhere. How can I do this?

  • Newbie
  • I have an Android Galaxy 4s and I'm new to Spotify.  I'm wanting to download it to the SD on my phone so I can listen to my music anywhere.  How can I do this?
  • atom1989
  • Community Legend
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Cannot Change Payment Option

I've tried to do this per Support instructions. When I do, it gives an error message, that this feature is not supported.Please advise.Jack

  • Casual Listener
  • I've tried to do this per Support instructions. When I do, it gives an error message, that this feature is not supported. Please advise. Jack
  • atom1989
  • Community Legend
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

local files are considered as spotify files ??? what's wrong with the random play ???

Hello1. In the previous versions of spotify desktop you could unlink your local musicthis prevented spotify of pushing their artwork or song for your local files.This option disappeared in the latest desktop version. 2. I think I also have discovered...

  • Regular
  • Hello 1. In the previous versions of spotify desktop you could unlink your local music this prevented spotify of pushing their artwork or song for your local files. This option disappeared in the ...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Playback and controls malfunctioning since latest app update

Description: I use Spotify very much, both on my mobile and in the office. Since the Android app received an updated - installed on my Samsung N9005 Note 3 last weekend, I run into the same issues every day, every few minutes. The Windows (7) applica...

  • Regular
  • Description: I use Spotify very much, both on my mobile and in the office. Since the Android app received an updated - installed on my Samsung N9005 Note 3 last weekend, I run into the same is...
  • rwvanv
  • Regular
  • 649 Views
  • 10 replies
  • 0 likes
  • 649 Views
  • 10 replies
  • 0 likes

when the music cuts

So i have this habit of taking meds in the morning, and when the effect kicks in, i better be relaxed, so i put my playlist and focus on the vibes, the thing is sometimes the music cuts for 1 sec even tho the playlist is saved. It's extremely stressi...

  • Newbie
  • So i have this habit of taking meds in the morning, and when the effect kicks in, i better be relaxed, so i put my playlist and focus on the vibes, the thing is sometimes the music cuts for 1 sec eve...
  • atom1989
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Android app feature - no greyed out songs

On the desktop version of Spotify if a song specs change or the artist/label rescinds the rights, the song still shows up in my lists but is greyed out (which is great) but this feature is unavailable in my mobile phone app. I'm on android 4.4.2 on G...

  • Newbie
  • On the desktop version of Spotify if a song specs change or the artist/label rescinds the rights, the song still shows up in my lists but is greyed out (which is great) but this feature is unavailabl...
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Is non-random play possible?

For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I turn it off?

  • Casual Listener
  • For some, for me unexplicable, reason is my Android Spotify client stuck on random play`within my playlists. I think you call it Shuffle. I don't want shuffle to be in effect most of time. Can I...
  • acastro50
  • Casual Listener
  • 3308 Views
  • 6 replies
  • 1 likes
  • 3308 Views
  • 6 replies
  • 1 likes

Spotify Connect: the Spotify app shows the wrong song on the display

If I …- "Spotify Connect" start and connect to the remote device- and I start a playlist to play- and then take a new song that I add to the waiting list, using the choice options- and when that added song is going to play then the app shows on the d...

  • Regular
  • If I … - "Spotify Connect" start and connect to the remote device - and I start a playlist to play - and then take a new song that I add to the waiting list, using the choice options - and when...
  • martinkorner
  • Newbie
  • 2645 Views
  • 5 replies
  • 1 likes
  • 2645 Views
  • 5 replies
  • 1 likes

Spotify skips to next song in the middle of a song

Hi,is anyone having an issue where a song is playing and Spotify skips to another song in the middle of playing the song you were listening to? Thanks!

  • Regular
  • Hi, is anyone having an issue where a song is playing and Spotify skips to another song in the middle of playing the song you were listening to? Thanks!
  • DottsyZ
  • Regular
  • 10869 Views
  • 13 replies
  • 7 likes
  • 10869 Views
  • 13 replies
  • 7 likes

disabled accout

My account for some reason was disabled....and I had to open a new account.Is there any way that you can transfer a play list from the other account to my new one???? The old account user Id is jennifer.love.1974.and the new account is jayjen2015The ...

  • Newbie
  • My account for some reason was disabled....and I had to open a new account. Is there any way that you can transfer a play list from the other account to my new one???? The old account user Id is jen...
  • meahtenoha
  • Spotify
  • 329 Views
  • 2 replies
  • 0 likes
  • disabled account
  • 329 Views
  • 2 replies
  • 0 likes

My Local Files are not on my Phone!

I bought the new AC/DC Album, wanted it in an Spotify Playlist on my Android Phone. I can see the Tracks at the Spotify Android App, but they are not playable in on- an offline mode. Why?

  • Casual Listener
  • I bought the new AC/DC Album, wanted it in an Spotify Playlist on my Android Phone. I can see the Tracks at the Spotify Android App, but they are not playable in on- an offline mode. Why?
  • nsnyderxc
  • Music Fan
  • 502 Views
  • 9 replies
  • 0 likes
  • 502 Views
  • 9 replies
  • 0 likes

Samsung Galaxy Tab 4

Spotify has been telling me no internet connection available and i csnt figure out how to fix it can anybody help me ? The device im using is the title

  • Newbie
  • Spotify has been telling me no internet connection available and i csnt figure out how to fix it can anybody help me ? The device im using is the  title
  • MauriceMV
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Downloaded Music and International Travel

I am traveling to Italy and South Africa from the US later in September. We are planning to use spotify to create a wedding playlist. Will I run into problems downloading music and traveling out of the US on an Android device? If i'm in airplane mode...

  • Newbie
  • I am traveling to Italy and South Africa from the US later in September.  We are planning to use spotify to create a wedding playlist.    Will I run into problems downloading music a...
  • Daniel
  • Community Legend
  • 1771 Views
  • 2 replies
  • 0 likes
  • 1771 Views
  • 2 replies
  • 0 likes

Solved!! Help with music

I really would like to know if you can still listen to music without paying the 9.99$ a month. I have WiFi in my house and unlimited data on my android. Would love to be able to hook up to my stereo in my car am I still able to listen to music freely...

  • Newbie
  • I really would like to know if you can still listen to music without paying the 9.99$ a month. I have WiFi in my house and unlimited data on my android. Would love to be able to hook up to my stereo ...
  • Mattosaurus
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • music
  • 265 Views
  • 1 replies
  • 0 likes