Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35832 Views
  • 64 replies
  • 25 likes
  • 35832 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873993 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873993 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25556 Views
  • 3 replies
  • 0 likes
  • 25556 Views
  • 3 replies
  • 0 likes

Storage Space

My spotify is taking up a lot of space and I'm not sure of it's just the app or if it could be me downloading songs for offline play. Either way I want to delete some files but I don't know what they are or how they might affect me. Any advice?

  • Casual Listener
  • My spotify is taking up a lot of space and I'm not sure of it's just the app or if it could be me downloading songs for offline play. Either way I want to delete some files but I don't know what they...
  • PhilYPR
  • Music Fan
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

why can go online..offline always??

I want to know how to switch offline to online thats all!!

  • Newbie
  • I want to know how to switch offline to online thats all!!
  • PhilYPR
  • Music Fan
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

NO INTERNET CONNECTION??

OK so I loved Spotify that I upgraded to premium! The day after the app started saying there is no internet connection!! In upset cuz I just paid and now I can't listen to anything! I've tried everythingLG G3 phone

  • Newbie
  • OK so I loved Spotify that I upgraded to premium! The day after the app started saying there is no internet connection!! In upset cuz I just paid and now I can't listen to anything! I've tried everyt...
  • PhilYPR
  • Music Fan
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

musics to sd card It does not work.

I made steps to change the storage to sd, but continues storing in the phone internal memory.It has more space in SD than in internal memory.Correct this please.Spoiler (Highlight to read)=(=(

  • Casual Listener
  • I made steps to change the storage to sd, but continues storing in the phone internal memory. It has more space in SD than in internal memory. Correct this please. =(
  • kbrooksc
  • Community Legend
  • 491 Views
  • 5 replies
  • 0 likes
  • 491 Views
  • 5 replies
  • 0 likes

So disappointed in the deterioration of my premium membership

I've been a premium member for a few years now. Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app. The load time (for even downloaded playlists) can take up to 3 minutes when I am in a 4G area. ...

  • Casual Listener
  • I've been a premium member for a few years now.  Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app.  The load time (for even download...
  • kbrooksc
  • Community Legend
  • 878 Views
  • 5 replies
  • 1 likes
  • 878 Views
  • 5 replies
  • 1 likes

Acount deleted. Please someone help me

Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were wrongI thought that maybe I forgot my password so I went ...

  • Regular
  • Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were w...
  • kbrooksc
  • Community Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Android OS Data Usage

All,I have two phones, one is a Nexus 5 and one is a Nexus 6. They are both running 5.1.1 and using the newest Spotify version from the Google Play store. They have also both been completely blown away and factory image flashed multiple times to test...

  • Visitor
  • All, I have two phones, one is a Nexus 5 and one is a Nexus 6.  They are both running 5.1.1 and using the newest Spotify version from the Google Play store.  They have also both been compl...
  • kbrooksc
  • Community Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Solved!! My name is Kiebien Crockett but my stage name is kidcrockett and I'm trying to get my music hSpotify

Hello my name is Kiebien Crockett but my stage name is kidcrockett I'm a rapper from Chicago Illinois and I'm trying to get my music heard on Spotify how can I do that

  • Newbie
  • Hello my name is Kiebien Crockett but my stage name is kidcrockett I'm a rapper from Chicago Illinois and I'm trying to get my music heard on Spotify how can I do that
  • kbrooksc
  • Community Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

the spotify it pause alone

Yes the spotify it stop alone when I al watching another aplications why? I,m from argentina

  • Casual Listener
  • Yes the spotify it stop alone when I al watching another aplications why?   I,m from argentina
  • alexquirii
  • Casual Listener
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Solved!! 'Different country' problem when logging in with Facebook

Hi. I recently returned to the UK, having lived in Spain for a while. I bought my Nexus tablet in Spain. Since I've returned, I can't login to Spotify on my Nexus using my Facebook login details. I get the following message: You appear to be trying t...

  • Casual Listener
  • Hi. I recently returned to the UK, having lived in Spain for a while. I bought my Nexus tablet in Spain. Since I've returned, I can't login to Spotify on my Nexus using my Facebook login details. I g...
  • Chevalier
  • Newbie
  • 33203 Views
  • 5 replies
  • 5 likes
  • 33203 Views
  • 5 replies
  • 5 likes

DLNA support in Spotify

when I open Spotify i get this and I can do anithing

  • Casual Listener
  • when I open Spotify i get this and I can do anithing
  • omarmedj
  • Casual Listener
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

help i cant download my local files

I have been fighting with this for hours, i can't download my local files to my note 3 and yes ive read the other solutions and nothing has worked! seeking help!

  • Casual Listener
  • I have been fighting with this for hours, i can't download my local files to my note 3 and yes ive read the other solutions and nothing has worked! seeking help!
  • Shell57
  • Casual Listener
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Equalizer

Galaxy S6 Edge While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it to take effect. Won't change while music is playing at all. ...

  • Casual Listener
  • Galaxy S6 Edge   While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it ...
  • ArmsAsuncion
  • Roadie
  • 1462 Views
  • 5 replies
  • 0 likes
  • 1462 Views
  • 5 replies
  • 0 likes

Solved!! How do you turn off Shuffle Pla

I'm having trouble with Spotify on my galaxy s6. I can't figure out how to turn off shuffle play. Please help!

  • Visitor
  • I'm having trouble with Spotify on my galaxy s6. I can't figure out how to turn off shuffle play. Please help!
  • DannyFL
  • Roadie
  • 962 Views
  • 8 replies
  • 0 likes
  • 962 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Files

What are all the files I have from spotify in the My Files storage? They are taking up about 2gigs of space and I am wondering what would happen if I delete them. I can't really tell what they are for since they only have names like 6a or 7f. Anyone ...

  • Casual Listener
  • What are all the files I have from spotify in the My Files storage? They are taking up about 2gigs of space and I am wondering what would happen if I delete them. I can't really tell what they are fo...
  • DannyFL
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Ford Sync - Features no longer visible

Prior to latest update ford sync worked fine. Since update I cannot browse, play playlist artist etc. When selecting 'More' I am presented with a single 'Close Spotify' option.please fix.

  • Regular
  • Prior to latest update ford sync worked fine. Since update I cannot browse, play playlist artist etc. When selecting 'More' I am presented with a single 'Close Spotify' option.please fix.
  • Riggsy
  • Regular
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Changing playlist download location

Hey guys, I have an 8gb phone with a 32gb SD card. I'm trying to get my playlists to save to the 32gb card, but every time I restart the download it saves to my phone by default. Is there a workaround for this?

  • Newbie
  • Hey guys, I have an 8gb phone with a 32gb SD card. I'm trying to get my playlists to save to the 32gb card, but every time I restart the download it saves to my phone by default. Is there a workaroun...
  • LordRollin
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Offline

I download songs for offline play and it works but some time later or the next day,I need to download them again or they won't play offline.I just don't like this and it's also inconvenient because I don't have too much space on my phone and I don't ...

  • Casual Listener
  • I download songs for offline play and it works but some time later or the next day,I need to download them again or they won't play offline.I just don't like this and it's also inconvenient because I...
  • LordRollin
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Scroll bug on Android

I've been using the new update a while now and i noticed a bug (I think) on the blue scroll slider. If you take a look at the first image you can see the blue scroll bar in the top right corner. First of all it seems to be postitioned in a very odd p...

  • Roadie
  • I've been using the new update a while now and i noticed a bug (I think) on the blue scroll slider.   If you take a look at the first image you can see the blue scroll bar in the top right c...
  • Rety
  • Casual Listener
  • 498 Views
  • 3 replies
  • 2 likes
  • 498 Views
  • 3 replies
  • 2 likes

Unable to make a playlist public on my android device

Premium service - only one playlist, starred I've tried 20+ times to publish/make public my playlist with no success. It keeps telling me it has been published/made public, but that's about it. Any help is appreciated. User name is rjsundean. Spotify...

  • Casual Listener
  • Premium service - only one playlist, starred   I've tried 20+ times to publish/make public my playlist with no success.  It keeps telling me it has been published/made public, b...
  • Pauel1990
  • Newbie
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes