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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874108 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874108 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!! storage space

All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to download all my music again my phone said it was running ...

  • Gig Goer
  • All of my offline playlists and albums are on my external sd card. The app was giving me some problems so I uninstalled it and deleted all the saved files. When I reinstalled it and started to downlo...
  • Daniel
  • Community Legend
  • 996 Views
  • 5 replies
  • 0 likes
  • SD-card
    storage space
  • 996 Views
  • 5 replies
  • 0 likes

Where is my music being saved?

So I have this Samsung Galaxy Tab 4 with a 32 GB MicroSD card but my spotify is in the internal memory, and I am downloading my music but I have A LOT of music and i want to know if the music is going to be saved in the SD card because the memory of ...

  • Visitor
  • So I have this Samsung Galaxy Tab 4 with a 32 GB MicroSD card but my spotify is in the internal memory, and I am downloading my music but I have A LOT of music and i want to know if the music is goin...
  • Daniel
  • Community Legend
  • 504 Views
  • 2 replies
  • 0 likes
  • Android
    SD-card
    Sdcard storage muddle
  • 504 Views
  • 2 replies
  • 0 likes

Bulky app design/behaviour when listing someone else public playlists

Within Android app, you may want to list ALL the playlists belonging to someone you follow. First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is there; a mess, when multiple playlists are stored in subfolde...

  • Roadie
  • Within Android app, you may want to list ALL the playlists belonging to someone you follow.   First problem: no folder/subfolder navigation; playlists are listed as if no folder hierarchy is t...
  • user-removed
  • Not applicable
  • 398 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 398 Views
  • 1 replies
  • 0 likes

Changed storage location but still taking internal space

Hi there, I have my Spotify set up to store downloaded songs to my external SD which I confirm is working by the using a file Explorer. However I'm running out of internal space and when I checked the app storage information Spotify is still taking s...

  • Visitor
  • Hi there, I have my Spotify set up to store downloaded songs to my external SD which I confirm is working by the using a file Explorer. However I'm running out of internal space and when I checked th...
  • Daniel
  • Community Legend
  • 1321 Views
  • 1 replies
  • 0 likes
  • 1321 Views
  • 1 replies
  • 0 likes

Solved!! Equalizer not working on some songs.

The equalizer doesn't work on some of my songs, and when I play those songs, the volume is louder than the working ones, even with the equalizer set to off.The only fix I found is to re-download the whole playlist containing the "bugged" song, but do...

  • Roadie
  • The equalizer doesn't work on some of my songs, and when I play those songs, the volume is louder than the working ones, even with the equalizer set to off. The only fix I found is to re-download ...
  • Daniel
  • Community Legend
  • 5331 Views
  • 1 replies
  • 0 likes
  • 5331 Views
  • 1 replies
  • 0 likes

[Android][Other] Misaligned / bad touch targets in play queue

The Android client of Spotify has misaligned Touchtargets in the Play Queue when trying to open the Track Menu (I don't know its original name). This leads to accidentially playing a Song instead of viewing its Track Menu which can be pretty annoying...

  • Newbie
  • The Android client of Spotify has misaligned Touchtargets in the Play Queue when trying to open the Track Menu (I don't know its original name). This leads to accidentially playing a Song instead of ...
  • MattSuda
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 379 Views
  • 1 replies
  • 0 likes

Spotify only partially syncs my playlists

I am trying to sync my offline playlists to my Moto X 2nd generation phone. I added some new tracks today and it only downloaded one of them. So I followed the instructions for clearing all of Spotify's data off my phone to perform a clean install. A...

  • Newbie
  • I am trying to sync my offline playlists to my Moto X 2nd generation phone. I added some new tracks today and it only downloaded one of them. So I followed the instructions for clearing all of Spotif...
  • user-removed
  • Not applicable
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

My Android Crash everytime I open the app

My Alcatel One Touch 6030D it's crashing everytime I open Spotify. I'm getting tired of this, 2 weeks ago I talk with a person that supports me for my problem on the twitter page from SpotifySuport. He asked me about my account my cellphone model but...

  • Casual Listener
  • My Alcatel One Touch 6030D it's crashing everytime I open Spotify. I'm getting tired of this, 2 weeks ago I talk with a person that supports me for my problem on the twitter page from SpotifySuport. ...
  • MattSuda
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 468 Views
  • 1 replies
  • 0 likes

Something I can't work out to do with Local Files...is it even possible?

So I have a few artists on my itunes who aren't on Spotify (Chance the Rapper) and a few other albums from artists spotify doens't have. I have sycned them via playlists to my android device, but how do I get them to appear in the "Artist" section on...

  • Newbie
  • So I have a few artists on my itunes who aren't on Spotify (Chance the Rapper) and a few other albums from artists spotify doens't have.   I have sycned them via playlists to my android device...
  • Daniel
  • Community Legend
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Offline Playlist

I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this? I am using a HTC M8 with 16GB SD card and I have the desktop Site on ...

  • Music Fan
  • I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this?  I am using a...
  • bomberboy467
  • Music Fan
  • 447 Views
  • 4 replies
  • 0 likes
  • 447 Views
  • 4 replies
  • 0 likes

Storage Space

My spotify is taking up a lot of space and I'm not sure of it's just the app or if it could be me downloading songs for offline play. Either way I want to delete some files but I don't know what they are or how they might affect me. Any advice?

  • Casual Listener
  • My spotify is taking up a lot of space and I'm not sure of it's just the app or if it could be me downloading songs for offline play. Either way I want to delete some files but I don't know what they...
  • PhilYPR
  • Music Fan
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

why can go online..offline always??

I want to know how to switch offline to online thats all!!

  • Newbie
  • I want to know how to switch offline to online thats all!!
  • PhilYPR
  • Music Fan
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

NO INTERNET CONNECTION??

OK so I loved Spotify that I upgraded to premium! The day after the app started saying there is no internet connection!! In upset cuz I just paid and now I can't listen to anything! I've tried everythingLG G3 phone

  • Newbie
  • OK so I loved Spotify that I upgraded to premium! The day after the app started saying there is no internet connection!! In upset cuz I just paid and now I can't listen to anything! I've tried everyt...
  • PhilYPR
  • Music Fan
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

musics to sd card It does not work.

I made steps to change the storage to sd, but continues storing in the phone internal memory.It has more space in SD than in internal memory.Correct this please.Spoiler (Highlight to read)=(=(

  • Casual Listener
  • I made steps to change the storage to sd, but continues storing in the phone internal memory. It has more space in SD than in internal memory. Correct this please. =(
  • kbrooksc
  • Community Legend
  • 493 Views
  • 5 replies
  • 0 likes
  • 493 Views
  • 5 replies
  • 0 likes

So disappointed in the deterioration of my premium membership

I've been a premium member for a few years now. Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app. The load time (for even downloaded playlists) can take up to 3 minutes when I am in a 4G area. ...

  • Casual Listener
  • I've been a premium member for a few years now.  Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app.  The load time (for even download...
  • kbrooksc
  • Community Legend
  • 880 Views
  • 5 replies
  • 1 likes
  • 880 Views
  • 5 replies
  • 1 likes

Acount deleted. Please someone help me

Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were wrongI thought that maybe I forgot my password so I went ...

  • Regular
  • Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were w...
  • kbrooksc
  • Community Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Android OS Data Usage

All,I have two phones, one is a Nexus 5 and one is a Nexus 6. They are both running 5.1.1 and using the newest Spotify version from the Google Play store. They have also both been completely blown away and factory image flashed multiple times to test...

  • Visitor
  • All, I have two phones, one is a Nexus 5 and one is a Nexus 6.  They are both running 5.1.1 and using the newest Spotify version from the Google Play store.  They have also both been compl...
  • kbrooksc
  • Community Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Solved!! My name is Kiebien Crockett but my stage name is kidcrockett and I'm trying to get my music hSpotify

Hello my name is Kiebien Crockett but my stage name is kidcrockett I'm a rapper from Chicago Illinois and I'm trying to get my music heard on Spotify how can I do that

  • Newbie
  • Hello my name is Kiebien Crockett but my stage name is kidcrockett I'm a rapper from Chicago Illinois and I'm trying to get my music heard on Spotify how can I do that
  • kbrooksc
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

the spotify it pause alone

Yes the spotify it stop alone when I al watching another aplications why? I,m from argentina

  • Casual Listener
  • Yes the spotify it stop alone when I al watching another aplications why?   I,m from argentina
  • alexquirii
  • Casual Listener
  • 498 Views
  • 3 replies
  • 0 likes
  • 498 Views
  • 3 replies
  • 0 likes

Solved!! 'Different country' problem when logging in with Facebook

Hi. I recently returned to the UK, having lived in Spain for a while. I bought my Nexus tablet in Spain. Since I've returned, I can't login to Spotify on my Nexus using my Facebook login details. I get the following message: You appear to be trying t...

  • Casual Listener
  • Hi. I recently returned to the UK, having lived in Spain for a while. I bought my Nexus tablet in Spain. Since I've returned, I can't login to Spotify on my Nexus using my Facebook login details. I g...
  • Chevalier
  • Newbie
  • 33205 Views
  • 5 replies
  • 5 likes
  • 33205 Views
  • 5 replies
  • 5 likes