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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194867 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194867 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

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Anne-Mette

Visitor

536180 Views

78 replies

3 likes

  • 536180 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439815 Views

565 replies

37 likes

Account
Free
  • 439815 Views
  • 565 replies
  • 37 likes

Lost Playlists and Charged for Premium

I want to try and retrieve my playlist, went through instructions that were provided for recovery but nothing changed, still no playlist. Also I'm on a Trial mode, upgraded to Premium and still not able to listen freely after being charged on my card...

Newbie

I want to try and retrieve my playlist, went through instructions that were provided for recovery but nothing changed, still no playlist.  Also I'm on a Trial mode, upgraded to Premium and still...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Offline removed

Hi i just updated spotify on my Galaxy s4. I vade nearly 2000 song offline downloaded kn Extreme quality and my phone says spotify is using 19GB of my SD card. But i dont have any songs to play offline anymore. Its really annoying that spotify remove...

Casual Listener

Hi i just updated spotify on my Galaxy s4. I vade nearly 2000 song offline downloaded kn Extreme quality and my phone says spotify is using 19GB of my SD card. But i dont have any songs to play offli...

user-removed

Not applicable

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

android- app not working

I am trying to log in on my tablet. It is an Acer Iconia B1 I have tried all of the solutions that are on here already but none work. When I tried to open it through Facebook it said the app is not available on my device? What can I do? Surely nowada...

Casual Listener

I am trying to log in on my tablet. It is an Acer Iconia B1 I have tried all of the solutions that are on here already but none work. When I tried to open it through Facebook it said the app is not a...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Upgraded and still on free but paid?

I upgraded to premium, was charged, didn't receive and email receipt, and still have free. I have tried reinstalling and logging out and back in. I do not know what to do. This is on a galaxy s6 edge.

Casual Listener

I upgraded to premium, was charged, didn't receive and email receipt, and still have free. I have tried reinstalling and logging out and back in. I do not know what to do. This is on a galaxy s6 edge.

OviiiOne

Community Legend

1730 Views

10 replies

0 likes

  • 1730 Views
  • 10 replies
  • 0 likes

No SD Card Found - HTC One

Hi, I've just changed to an HTC One from iPhone, have been using Spotify Premium for 5 years and never had problems. After installing Spotify, whenever I attempt to open the app a message comes up saying No SD card found, we couldnt find anywhere to ...

Newbie

Hi,   I've just changed to an HTC One from iPhone, have been using Spotify Premium for 5 years and never had problems. After installing Spotify, whenever I attempt to open the app a message co...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Saved files won't delete

I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a week, but this has been several weeks now. What do...

Casual Listener

I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a...

dannyboy2244

Casual Listener

1118 Views

2 replies

0 likes

Android
mobile app
Premium
saved songs
  • 1118 Views
  • 2 replies
  • 0 likes

Sony Xperia Z3 WiFi problems

After the last app upgrade,(2.9.0.890) Spotify doesnt work with wireless, but only with mobile operator Internet. This makes Spotify totally unusable.(Spotify say that is offline, but isn't true).

Casual Listener

After the last app upgrade,(2.9.0.890) Spotify doesnt work with wireless, but only with mobile operator Internet. This makes Spotify totally unusable.(Spotify say that is offline, but isn't true).

danodanilo

Casual Listener

1409 Views

5 replies

0 likes

  • 1409 Views
  • 5 replies
  • 0 likes

Issue with spotify streaming data but no music could be heard.

Good Morning, So I am experiencing an issue that has been plaguing my Samsung Galaxy S4 for weeks now. The Spotify application used to work perfectly and was my number one source in streaming music. Recently however I am having a problem with it. I a...

Regular

Good Morning, So I am experiencing an issue that has been plaguing my Samsung Galaxy S4 for weeks now. The Spotify application used to work perfectly and was my number one source in streami...

cassie68

Newbie

1301 Views

8 replies

1 likes

  • 1301 Views
  • 8 replies
  • 1 likes

Android box spotify fails to open

Box MBX with os version 1.4Droid os 4.2.2Spotify fails top open, black screen then returns to last screen.cleaned out data same issuesuninstall aplication same issues.cleaned out dtata then uninststalled same issuesturned off data same issues.anyone ...

Casual Listener

Box MBX with os version 1.4 Droid os 4.2.2 Spotify fails top open, black screen then returns to last screen. cleaned out data same issues uninstall aplication same issues. cleaned out dtata then...

user-removed

Not applicable

599 Views

2 replies

0 likes

  • 599 Views
  • 2 replies
  • 0 likes

Citroen, bluetooth

Hi, I recently got a new Citroen Nemo van. The radio with it doesn't have an aux connection, as far as I'm aware you can't use spotify through usb. I have connected my phone via bluetooth and can make calls easily, however I can't find a way to play ...

Newbie

Hi, I recently got a new Citroen Nemo van. The radio with it doesn't have an aux connection, as far as I'm aware you can't use spotify through usb. I have connected my phone via bluetooth and can mak...

2150 Views

0 replies

0 likes

  • 2150 Views
  • 0 replies
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Google Now command "Play me some [band]" not autoplaying

Up until recently I was able to simply tell google to play a band and it would automatically start playing some music from that band but now it just shows the bands page on Spotify. Any ideas?

Newbie

Up until recently I was able to simply tell google to play a band and it would automatically start playing some music from that band but now it just shows the bands page on Spotify. Any ideas?

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Problems playing local files / Problemas para reproducir archivos locales (English/Español)

Hi! I have an Xperia phone and a Windows 8 computer. I´ve added the songs in my computer and then into a playlist. I´ve put this playlist in offline mode on my computer and my cellphone but the cellphone doesn´t play the songs. When I add the songs o...

Regular

Hi!   I have an Xperia phone and a Windows 8 computer. I´ve added the songs in my computer and then into a playlist. I´ve put this playlist in offline mode on my computer and my cellphone but ...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
  • 0 likes

Suggestion

Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in low streaming quality. Please add this option in ne...

Casual Listener

Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in ...

jenmarak9

Casual Listener

576 Views

2 replies

0 likes

  • 576 Views
  • 2 replies
  • 0 likes

Download to SD card option!

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all your music playlists on? I have 4g free on my phon...

Newbie

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all...

jjjjjjjjjkjkjk

Regular

575 Views

1 replies

2 likes

  • 575 Views
  • 1 replies
  • 2 likes

HTC One M8 Unable to store music on external

So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even trying to find the file exstension with no luck. I go...

Newbie

So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even tr...

448 Views

0 replies

0 likes

Android
offline music
  • 448 Views
  • 0 replies
  • 0 likes

loosing saved music, what to do...

When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't log out or anythin else...Anyone got som solutions??? Note that I uses 2 mobile phones, Motorola X and windows pc.

Newbie

When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't  log out or anythin else... Anyone got som solutions??? Note that I uses 2 mobile ph...

jjjjjjjjjkjkjk

Regular

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

No internet access Available from wifi

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available"I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. It is that bad that i'd have to say that i can only us...

Casual Listener

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available" I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. I...

jgrouspas

Casual Listener

1050 Views

2 replies

0 likes

  • 1050 Views
  • 2 replies
  • 0 likes

Solved!! bluetooth

My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please

Casual Listener

My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please

3350

Casual Listener

1300 Views

7 replies

0 likes

  • 1300 Views
  • 7 replies
  • 0 likes

No connection with the internet

Since two or three weeks i have no connection to the internet. The app works with mobile internet but doesn't work with w lan. I have uninstall und reinstall the app, but it doesn't fixed the problem.Phone: htc one Android Version: 5.0.2 Spotify Vers...

Newbie

Since two or three weeks i have no connection to the internet. The app works with mobile internet but doesn't work with w lan. I have uninstall und reinstall the app, but it doesn't fixed the problem...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes