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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Smartband controls not working with Spotify

Hi, so I just got my smartband swr10, and it says that I should be able to control music on spotify(play,pause,next song,previous...) , but whenever I try to do it, nothing happens. I am a premium user and my phone is Xperia Z3.

Newbie

Hi, so I just got my smartband swr10, and it says that I should be able to control music on spotify(play,pause,next song,previous...) , but whenever I try to do it, nothing happens. I am a premium us...

Daniel

Community Legend

2049 Views

1 replies

0 likes

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Spotify has stopped working!

Hi!I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done:- reported the problem- uninstalled spotify, then turned of m...

Regular

Hi! I have Spotify premium on a Sony android, and suddenly Spotify has shut down. The message that pops up is: Spotify has unfortunately stopped working. Press "Ok" or "Report". I have done: -...

Daniel

Community Legend

712 Views

6 replies

0 likes

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Solved!! How to stop cross device play

Hi Spotify and community! I do not want to continue listening to the music I heard on my laptop when I use spotify after that on my androoid phone.How can I stop this connection? Further details:I have spotify on my desctop and on my phone.When I pla...

Casual Listener

Hi Spotify and community!   I do not want to continue listening to the music I heard on my laptop when I use spotify after that on my androoid phone. How can I stop this connection?   ...

Frank-o

Casual Listener

2041 Views

2 replies

0 likes

Android App
cross device
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Problems with login on multiple devices

I have two accounts...my premium account which I signed up for with Facebook, and my non premium which I signed up for in app. I want to sign in on my girlfriends tablet, but I cant connect to facebook without logging her out. Is there a way to link ...

Casual Listener

I have two accounts...my premium account which I signed up for with Facebook, and my non premium which I signed up for in app. I want to sign in on my girlfriends tablet, but I cant connect to facebo...

twobblez

Casual Listener

470 Views

2 replies

0 likes

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Solved!! High Pitched Noise (Beeps) During Song Playback

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise which would come through when playing songs - this see...

Casual Listener

Hopefully someone can help me out - I just updated the spotify app on my Galaxy S3 today after completing the initial install a month or so ago. Once I updated I noticed a very high pitched noise whi...

Daniel

Community Legend

29457 Views

5 replies

1 likes

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  • 5 replies
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Ridiculous amount of problems. Please help.

The amount of problems I'm experiencing is insane, especially since the last major update.1. 90% of the time, the search option doesn't work, on either 4G or Wifi. (Search for new music, not through my playlists.) I'll type something, wait 2 minutes,...

Newbie

The amount of problems I'm experiencing is insane, especially since the last major update. 1. 90% of the time, the search option doesn't work, on either 4G or Wifi. (Search for new music, not thro...

Daniel

Community Legend

321 Views

1 replies

1 likes

  • 321 Views
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  • 1 likes

Spotify Connect keeps phone awake

This is seriously annoying. If I forget to force close the app when I switch over to desktop then the app keeps the phone in "keep awake" state. This is a major battery drain that I thought had been fixed, but apparently this bug has popped back up y...

Roadie

This is seriously annoying. If I forget to force close the app when I switch over to desktop then the app keeps the phone in "keep awake" state. This is a major battery drain that I thought had been ...

Daniel

Community Legend

1680 Views

2 replies

3 likes

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Local content stops playback when service is lost

Over the past few days, I've noticed that playback of my local media will stop when I lose data service. I can go back to the app and restart the song I was listening to, but then playback will stop again once service is restored. I'm on Android 4.4....

Casual Listener

Over the past few days, I've noticed that playback of my local media will stop when I lose data service.  I can go back to the app and restart the song I was listening to, but then playback will...

Daniel

Community Legend

450 Views

3 replies

0 likes

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Equalizer

Galaxy S6 Edge While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it to take effect. Won't change while music is playing at all. ...

Casual Listener

Galaxy S6 Edge   While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it ...

ArmsAsuncion

Roadie

1784 Views

5 replies

0 likes

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Offline songs questions

I was just curious if I removed tracks from a playlist that I have downloaded for offline use, if Spotify also removes those tracks from my phone. Or if they are still saved on my phone somewhere. Thanks.

Music Fan

I was just curious if I removed tracks from a playlist that I have downloaded for offline use, if Spotify also removes those tracks from my phone. Or if they are still saved on my phone somewhere. Th...

Daniel

Community Legend

559 Views

3 replies

0 likes

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Solved!! Spotify crashes on my xperia z1 compact

I'm a spotiholic, which is why it is particularly annoying that spotify consistently crashes on my sony xperia z1 compact upon application launch. It worked perfectly the first week, but since then it's been 100% defunct. I have sent my phone to serv...

Casual Listener

I'm a spotiholic, which is why it is particularly annoying that spotify consistently crashes on my sony xperia z1 compact upon application launch. It worked perfectly the first week, but since t...

rotten881

Regular

1840 Views

3 replies

0 likes

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When using radio starts by playing same songs in same order everytime

So my issue is no that my songs repeat too frequently but that everytime I click radio it plays the same sequence of songs in the EXACT SAME ORDER. I have tried deleting the station and reinstalling spotify bit nothing seems to work.I am using an HTC...

Newbie

So my issue is no that my songs repeat too frequently but that everytime I click radio it plays the same sequence of songs in the EXACT SAME ORDER. I have tried deleting the station and reinstalling ...

atom1989

Community Legend

517 Views

1 replies

0 likes

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Sound Quality changed

Hey there, So I've had premium access to Spotify for a while now, and the sound DID sound awesome. I was listening to my playlist this morning, and everything was fine. I haven't changed any settings in my phone, in Spotify, and I haven't changed my ...

Newbie

Hey there,   So I've had premium access to Spotify for a while now, and the sound DID sound awesome. I was listening to my playlist this morning, and everything was fine.   I haven't ch...

EarlPurple

Roadie

597 Views

2 replies

0 likes

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Solved!! What happened to Spotify? In the latest update, it won't let me play my own music. It picks songs.

Since the latest update , today is 4-15-15, Spotify won't let me play my own songs. It just picks its own songs. I really liked Spotify but now it is sucks. When I press on a song, the shuffle button flashes,when I press it, it doesn't do anything. P...

Newbie

Since the latest update , today is 4-15-15, Spotify won't let me play my own songs. It just picks its own songs. I really liked Spotify but now it is sucks. When I press on a song, the shuffle button...

TylerD75

Casual Listener

10308 Views

4 replies

0 likes

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Moving all songs from a playlist into "Your Music"

I have an interesting dilemma. I've been a spotify subscriber for a long while. When i first joined they didn't have "Your Music" so I put all my songs that I wanted saved for offline use in a single playlist. Well this playlist is getting pretty unw...

Casual Listener

I have an interesting dilemma. I've been a spotify subscriber for a long while. When i first joined they didn't have "Your Music" so I put all my songs that I wanted saved for offline use in a single...

Daniel

Community Legend

609 Views

1 replies

0 likes

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Solved!! Where do liked tracks go?

I have clicked the + button and expected to find the track in my favorite playlist, but it is not there. Where do the liked tracks go?

Community Legend

I have clicked the + button and expected to find the track in my favorite playlist, but it is not there. Where do the liked tracks go?   

Mattosaurus

Community Legend

30074 Views

3 replies

0 likes

Android
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Songs play about halfway through and then just skip to the next

I've done a factory reset, logged out, and reinstall multiple timesRecently it just started to play about 1 to 2 minutes (it's random how long the song goes on for) and then just skips to the next song on the album.Any way to fix this?I really love t...

Newbie

I've done a factory reset, logged out, and reinstall multiple times Recently it just started to play about 1 to 2 minutes (it's random how long the song goes on for) and then just skips to the nex...

Daniel

Community Legend

546 Views

1 replies

1 likes

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Solved!! Car stereo not getting updated for each song.

Greetings, In the past, the data (song and album) would be updated for each song change. Currently this only happens at the beginning of the album. This changed after the last phone update. Device: Samsung SM-G900A (Galaxy S5)Android : 4.4.4Car Stere...

Regular

Greetings,   In the past, the data (song and album) would be updated for each song change. Currently this only happens at the beginning of the album.   This changed after the last phone...

broncus

Regular

5177 Views

3 replies

0 likes

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Easier queuing

I'm sure this must affect lots of users, hopefully this feature could be added easily. Essentially, I might be listening to a playlist and decide I want to listen to a few tracks next so I try and queue them. It's incredibly difficult to hit the "men...

Casual Listener

I'm sure this must affect lots of users, hopefully this feature could be added easily.   Essentially, I might be listening to a playlist and decide I want to listen to a few tracks next so I t...

MattSuda

Spotify Star

444 Views

2 replies

0 likes

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music stop by it self

hi all...sometime when i'm listening to rhe music it stop by itself...if i press play again he begin palying fron the beginning of the track...can you tel me how to solve this problem?

Casual Listener

hi all...sometime when i'm listening to rhe music it stop by itself...if i press play again he begin palying fron the beginning of the track...can you tel me how to solve this problem?

Daniel

Community Legend

788 Views

7 replies

2 likes

  • 788 Views
  • 7 replies
  • 2 likes