Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14387 Views
  • 54 replies
  • 17 likes
  • 14387 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864385 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864385 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23262 Views
  • 3 replies
  • 0 likes
  • 23262 Views
  • 3 replies
  • 0 likes

Solved!! Why isn't working on android kitkat 4.4.2 ?

Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?

  • Newbie
  • Hey guys. I've Gm Discovery phone. And I uptaded android version 4.2.1 jelly bean to 4.4.2Kitkat. But Spotify isnt work now. Can anybody help me?
  • mrlymanzerga
  • Newbie
  • 4036 Views
  • 2 replies
  • 0 likes
  • 4036 Views
  • 2 replies
  • 0 likes

Solved!! Music stops playing

Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playing just stops. After that i must turn on playing aga...

  • Music Fan
  • Hi. I have my playlist synchronized with my computer with local files also and when i am listening one of a synchronized local file at the end of a song, when it should start playing next one, playin...
  • Sh0kx
  • Casual Listener
  • 479 Views
  • 3 replies
  • 1 likes
  • 479 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Crashes Searching For Anything. LG G3

Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to reboot to listen to open the app again. If I search a...

  • Casual Listener
  • Since the last update I have been unable to use my premium subscription at all. I can listen to 4 or 5 songs that are in my library then I get a Spotify stooped working error message and I have to re...
  • JSaylor
  • Casual Listener
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

When trying to save songs for offline use it says phone memory is full

I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?

  • Newbie
  • I have plenty of space on my phone. Is there a way to change it to sim card instead of the phone?
  • Daniel
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

PLEASE HELP

I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs will not play offline and they all turn to a dark gr...

  • Newbie
  • I don't have a very large amount of 3G network usage in my plan with Verizon so I try to stay offline on my spotify account so I don't use any internet when I'm not on wifi however many of my songs w...
  • Daniel
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • available offline
    Help me!
    Help..Anyone
    Not Available
    Offline songs
  • 409 Views
  • 1 replies
  • 0 likes

message says limit reached for offline use

I keep getting a message that says i have reached my limit and to unselect a playlist. I pay for a subscription so why am i getting this message? thank you AK

  • Casual Listener
  • I keep getting a message that says i have reached my limit and to unselect a playlist.  I pay for a subscription so why am i getting this message? thank you AK
  • MattSuda
  • Spotify Star
  • 1224 Views
  • 1 replies
  • 0 likes
  • 1224 Views
  • 1 replies
  • 0 likes

The offline mode isnt working

I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens and the download has failed. I didn't have this proble...

1.png 3.png 2.png
  • Casual Listener
  • I'm trying to download my playlist so that I can listen those certain songs in offline mode. When I try to download, it starts the downloading and after downloading all the songs, nothing happens a...
  • Goofy
  • Regular
  • 1140 Views
  • 10 replies
  • 0 likes
  • 1140 Views
  • 10 replies
  • 0 likes

best mobile phone for spotify music listening ?

I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?

  • Newbie
  • I have a sony mobile and sony music is changing to spotify ? So , what is the best mobile phone for listening to music using spotify ? Any opinions ? Thanks ?
  • Daniel
  • Community Legend
  • 3468 Views
  • 1 replies
  • 0 likes
  • 3468 Views
  • 1 replies
  • 0 likes

Solved!! Android 4.4.2

Hi!I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do?I'm using a Sony Xperia Z.

  • Casual Listener
  • Hi! I just updated my android version to 4.4.2. Now, every time I try to open spotify, all that pops up is the menu icon in the top left corner, but when I tap it, nothing happens. What do I do? I'...
  • Daniel
  • Community Legend
  • 11460 Views
  • 11 replies
  • 0 likes
  • 11460 Views
  • 11 replies
  • 0 likes

Solved!! Cannot Log in on Android

I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade. I can login using Facebook but that is no use to me as my playlists etc are under my original, very long-standing Spotify login. I've sent a message t...

  • Regular
  • I can login on my PC in Chrome but can no longer login on my Android tablet since the last upgrade.  I can login using Facebook but that is no use to me as my playlists etc are under my original...
  • peter8746
  • Regular
  • 908 Views
  • 7 replies
  • 0 likes
  • 908 Views
  • 7 replies
  • 0 likes

Solved!! Unable to play Spotify on my HTC One Max with Verizon

I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"

  • Casual Listener
  • I can't seem to play Spotify on my HTC One Max with Verizon. I get a message "Unfortunately Spotify has stopped"
  • hotmalept
  • Casual Listener
  • 527 Views
  • 2 replies
  • 0 likes
  • 527 Views
  • 2 replies
  • 0 likes

Solved!! Premium allows albums to play without shuffle?

Hi all, Newbie/first post, sorry if it's daft. Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order with no shuffling? Hope so, as that's the main reason I want Premium. Th...

  • Newbie
  • Hi all,   Newbie/first post, sorry if it's daft.   Thinking of upgrading to Premium and just wanted to check - will Premium allow me to play albums in the correct (same as CD) order...
  • MattSuda
  • Spotify Star
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

New Samsung Galaxy KitKat Cannot See My Playlists

I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not appearing on the device. I have a laptop, an Adroid de...

  • Visitor
  • I was able to logon to Spotify Premium with an new Samsung Galaxy with Android 4.4 KitKat, look up an album, and listen with no problem at all. However, my playlists and other information are not app...
  • Daniel
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 351 Views
  • 1 replies
  • 0 likes

Download files

Hi tyere. I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files again. What is wrong. Regards Paul

  • Casual Listener
  • Hi tyere.   I have spotify premium. And I have downloaded files to play in offline mode. But the files doesn't stay on my phone SD card. So almost every day it starts to download the files a...
  • Daniel
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Slow slow slow

The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging out, in, delete app etc. Logging out then in always speed...

  • Casual Listener
  • The app is rather poor of recent times. It is slow pulling up artist info, albums, loading the browsing list, I get silent running. I've gone through the processes described elsewhere, logging o...
  • Daniel
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Equializer dissapeared

I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks

  • Newbie
  • I have Motorola Atrix 2 with Android 4.0.4, after updating Spotify Music to 2.2.0.636 (from Google Play) my equalizer just dissapeared. Am I the only one? Is there a solution? Thanks
  • Daniel
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

music download quality always low

hi i just signed up as premium and got spotify on my android nexus 5. the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i verified this by looking at the storage taken up by spotify (460m...

  • Newbie
  • hi i just signed up as premium and got spotify on my android nexus 5.   the music quality of offline playlist is constantly low even when i set the download AND stream quality to HIGH. i v...
  • anthonygarera
  • Casual Listener
  • 899 Views
  • 2 replies
  • 0 likes
  • 899 Views
  • 2 replies
  • 0 likes

No connection to Samsung Multiroom

Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I can not anymore and it is therefore not possible to pla...

  • Newbie
  • Hello ... I have a Samsung mobile phone with Spotify. In my home I have a Samsung Multiroom system .. Until yesterday I could easily find my speakers under Settings> Connect, in spodify.. This I c...
  • Markjameslucas
  • Casual Listener
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

songs to sd

Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!

  • Newbie
  • Hi guy! May i ask to you how can i transfer my songs from device memore to sd?! It's possibile that there's no Way in the options?!
  • Daniel
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Bluetooth Headset Issues

I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the same problems with both. My bluetooth headset neve...

  • Visitor
  • I have decided that the Spotify app is the problem and not my phone or my headset. I have LG Tone Ultra (HBS-800), and my phone is the LG G3. Previously I had the HTC Droid DNA, and I experienced the...
  • 623 Views
  • 0 replies
  • 0 likes
  • 623 Views
  • 0 replies
  • 0 likes