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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4984 Views

0 replies

6 likes

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login on desktop fine - cannot login on Android 5.1.1 - Nexus6

i reset my pwlogged in on desktop fine cleared cache and app data on Nexus 6 logged in many times with the same credentials that work on desktop "Unable to login. Either the UserName or Password are incorrect." which is untrue..... help me with this ...

Casual Listener

i reset my pw logged in on desktop fine   cleared cache and app data on Nexus 6   logged in many times with the same credentials that work on desktop    "Unable to login. E...

lazlonger

Casual Listener

664 Views

5 replies

0 likes

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Can't view all artist I'm following

I'm following approximately 425 artist, however on the app and the website I'm only able to view about 350 when I'm looking at my music-artist. What gives?

Newbie

I'm following approximately 425 artist, however on the app and the website I'm only able to view about 350 when I'm looking at my music-artist. What gives?

434 Views

0 replies

0 likes

artist
my music
view
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Spotify not working on Galaxy S3

Hello, I am a premium account holder and for some reason Spotify has decided not to work on my Galaxy S3. I've tried uninstalling, etc but still the same problem. I get the message "No Internet Connection Available" even though I'm connected to the W...

Regular

Hello, I am a premium account holder and for some reason Spotify has decided not to work on my Galaxy S3.  I've tried uninstalling, etc but still the same problem.     I get the mess...

msucj21

Newbie

1855 Views

8 replies

0 likes

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Solved!! Notifications about playlist from a user I don't follow.

I am receiving multiple new playlist notifications from a user MBINGRCONNECT. I don't want the notifications, I already received more than enough. How can I stop this, if I already don't follow that user?

Newbie

I am receiving multiple new playlist notifications from a user MBINGRCONNECT. I don't want the notifications, I already received more than enough. How can I stop this, if I already don't follow that ...

DannyFL

Roadie

1976 Views

5 replies

1 likes

bug
message inbox
Notifications
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Offline playlists

I was trying to get my playlists to download forever and finally found in spotify settings>streaming quality, make sure the "sync over cellular" is turned on....

Newbie

I was trying to get my playlists to download forever and finally found in spotify settings>streaming quality, make sure the "sync over cellular" is turned on....

392 Views

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Re: can't share to spotify-user anymore??!!!

Hi, my daughter's account was created with her standard email address and I have been able to add her to my friends list using the work round but she does not appear in the list of users when I click share. The list of users in share is only my Faceb...

Casual Listener

Hi, my daughter's account was created with her standard email address and I have been able to add her to my friends list using the work round but she does not appear in the list of users when I click...

mapuya19

Community Legend

634 Views

6 replies

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Saved music suddenly disappears

Using Samsung Galaxy Grand 2 (SM-G710) with Spotify 3.2.0.1197 (latest according to my Google Play) and use a premium Facebook-based accountIt's been two times now that after I finish listening to a downloaded album, it immediately shows that no trac...

Casual Listener

Using Samsung Galaxy Grand 2 (SM-G710) with Spotify 3.2.0.1197 (latest according to my Google Play) and use a premium Facebook-based account It's been two times now that after I finish listening t...

320 Views

0 replies

0 likes

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Spotify Connect issue

I have tried to reconnect my account on both my pc and Android app. But I can't get my android app to pick up my pc spotify.I know the faqs already. Both are under my username and on the same network. Same frequency too. My home's 5ghz one. Could any...

Visitor

I have tried to reconnect my account on both my pc and Android app. But I can't get my android app to pick up my pc spotify. I know the faqs already. Both are under my username and on the same netwo...

197 Views

0 replies

0 likes

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factory reset phone..premium gone no playlist

Factory reset my phone kinda by mistake...but anyways..are downloaded spotify..signed in..no premium no nothing..

Newbie

Factory reset my phone kinda by mistake...but anyways..are downloaded spotify..signed in..no premium no nothing..

DasPeter

Community Legend

902 Views

1 replies

0 likes

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premium account on another account?

Alright well I subscribed as premium today on my Facebook account and it said I had to make an account so I did. Now the premium is on the account than on my Facebook? I don't understand how that makes sense.

Casual Listener

Alright well I subscribed as premium today on my Facebook account and it said I had to make an account so I did. Now the premium is on the account than on my Facebook? I don't understand how that mak...

DasPeter

Community Legend

335 Views

2 replies

0 likes

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Album offline available, slider green or grey

Hey, I dont understand the green arrow and slider for offline available. It seems that it doesn't make any difference if a albun is set to offline available or not (the slider in the album)The green arrow for offline available stay there. FYI: moto G...

Regular

Hey, I dont understand the green arrow and slider for offline available.   It seems that it doesn't make any difference if a albun is set to offline available or not (the slider in the al...

246 Views

0 replies

0 likes

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Local Files counting against offline limit

The songs in playlists from my Local Files is counting against my download/syncing/offline limit. It's not suppose to.First I download all Spotify songs for offline use, there is no problem, there are less than 1000.Then I start downloading songs in ...

Regular

The songs in playlists from my Local Files is counting against my download/syncing/offline limit. It's not suppose to. First I download all Spotify songs for offline use, there is no problem, there ...

DannyFL

Roadie

1286 Views

5 replies

1 likes

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ANDROID - Not storing offline in SD card (BQ E5 FHD 4.4.2)

Hello, I am thinking of cancelling my subscription. I can't get the offline files to save on the SD card. I mainly use Spotify in the car and I need my playlists to load on the SD card. I have a BQ E5 FHD with 16GB internal memory and a 32GB SD card....

Regular

Hello,   I am thinking of cancelling my subscription. I can't get the offline files to save on the SD card. I mainly use Spotify in the car and I need my playlists to load on the SD card. &nb...

DBASCO

Regular

2069 Views

13 replies

0 likes

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Local album arts not showing up on phone

I've synced some local tracks to my phone and they all have the correct album covers and I can see them when using Spotify on my laptop, but not on my phone. Is this a bug from the recent update or something? It worked before the update I think.

Casual Listener

I've synced some local tracks to my phone and they all have the correct album covers and I can see them when using Spotify on my laptop, but not on my phone. Is this a bug from the recent update or s...

262 Views

0 replies

0 likes

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Why does my phone keep desynching!

I have only sunced one device.....my note three.I have sattelite internet at home so downloading offline is a pain in the but gotta go somewhere free wifi if dont wanna breech download cap or cell data limit.Spotify keeps desyncing my library...delet...

Casual Listener

I have only sunced one device.....my note three. I have sattelite internet at home so downloading offline is a pain in the but gotta go somewhere free wifi if dont wanna breech download cap or cell ...

Horseranch86

Casual Listener

735 Views

5 replies

0 likes

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Can't sync between android and PC, device doesn't show up on PC

I have been at this for over an hour now and Spotify support is useless, I'm hoping someone here can help since it is apparently too much to ask that this company have a competent help service. I have my devices connected to the same wi fi, and have ...

Casual Listener

I have been at this for over an hour now and Spotify support is useless, I'm hoping someone here can help since it is apparently too much to ask that this company have a competent help service. I hav...

325 Views

0 replies

0 likes

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'Search' option disappeared after upgrade

Hi, Subject basically is my question: couple of weeks ago i had an update for Spotify that downloaded automatically on my phone.After that, the 'search' option in the menu was gone, all the other options are still working fine and all, but I miss thi...

Casual Listener

Hi,   Subject basically is my question: couple of weeks ago i had an update for Spotify that downloaded automatically on my phone. After that, the 'search' option in the menu was gone, all th...

farah_29

Casual Listener

543 Views

4 replies

1 likes

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spotify app continually access network by data connection when phone enter sleep mode

Dear developer, We download the Spotify(Android version:3.0.0.1124) from market and login, and listen to some music for a while,then pause music, and go to Home Screen and enter sleep mode by pressing power key. We find the spotify app continually ac...

Newbie

Dear developer,    We download the Spotify(Android version:3.0.0.1124) from market and login, and listen to some music for a while,then pause music, and go to Home Screen and enter sleep m...

DannyFL

Roadie

1835 Views

1 replies

0 likes

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Playlists constantly disable offline and always downloading

I am at the end of my tether. Sicne the security uipdate 4 months ago, on Android my playlists happily download and use GBs of data. I only 20 playlists that are offline. They work for a single session. When I go back in, they are no longer offline. ...

Casual Listener

I am at the end of my tether.  Sicne the security uipdate 4 months ago, on Android my playlists happily download and use GBs of data. I only 20 playlists that are offline.  They work for a ...

callandy

Casual Listener

388 Views

2 replies

0 likes

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HELP! Spotify crashes on Galaxy S4 Lollipop

Hi!I have Spotify version 3.1.0.1117 on my S4 with Lillipop 5.0.1.When I start the app its just black and the messege "Spotify has stopped" appears. Tryed to re-install Spotify and delete the files from the Android-folder but it won't delete! Whats w...

Casual Listener

Hi! I have Spotify version 3.1.0.1117 on my S4 with Lillipop 5.0.1. When I start the app its just black and the messege "Spotify has stopped" appears.   Tryed to re-install Spotify and delet...

ShatteredEnigma

Regular

467 Views

1 replies

1 likes

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