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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6044 Views

0 replies

7 likes

  • 6044 Views
  • 0 replies
  • 7 likes

No more artist on my mobile

Hi,this morning I discovered thar on my spotify app, I don't have anymore artists on my list. Playlists are ok, but artist, no more !! I check on my computer desktop and I found them.So I don't understand whats up ? ! I restart my mobile, I relog my ...

Newbie

Hi, this morning I discovered thar on my spotify app, I don't have anymore artists on my list. Playlists are ok, but artist, no more !! I check on my computer desktop and I found them. So I don't u...

atom1989

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

track changing using spotify on pioneer deh-p9400bh and note 4

I have Spotify premium account and sync my phone to my Pioneer DEH-P9400BH reciever to play music. I used to have a Samsung Galaxy Note 3 and always was able to changes tracks/songs using the controls on the receiver. I just upgraded to the Samsung G...

Casual Listener

I have Spotify premium account and sync my phone to my Pioneer DEH-P9400BH reciever to play music. I used to have a Samsung Galaxy Note 3 and always was able to changes tracks/songs using the co...

phillosi863

Casual Listener

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Android client crashes with lock screen - both 4.4 and 5.x

I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client: On both Androids (4.4 and 5.x) the client most of the time is not reacting to the lock screen widget and in some cases crashing to ...

Casual Listener

I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client:   On both Androids (4.4 and 5.x) the client most of the time is not react...

1129810879

Casual Listener

1158 Views

3 replies

1 likes

IceCreamSandwich
lock screen
Lollipop
  • 1158 Views
  • 3 replies
  • 1 likes

musics unavailable on my songs

Suddenly this album stay unavailable to listen, online or offline, he appear on my songs but I can't listen any music of them.

Newbie

Suddenly this album stay unavailable to listen, online or offline, he appear on my songs but I can't listen any music of them.

MattSuda

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Search tool inside playlists (android)

I have big playlists, with more than 1000 songs, and I can't find a way to search or filter the songs I want. I have to scroll up and down inside the list and it's really annoying. Am I missing something, or this feature doesn't exist? Thanks

Newbie

I have big playlists, with more than 1000 songs, and I can't find a way to search or filter the songs I want. I have to scroll up and down inside the list and it's really annoying. Am I missing somet...

Daniel

Community Legend

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

[Android] Kindle Fire HD 7 (4th gen)

It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.

Newbie

It would be great if you would hurry up and release the update saying that kindle is not mobile but instead a tablet.

newswatcher

Newbie

851 Views

3 replies

2 likes

Android
  • 851 Views
  • 3 replies
  • 2 likes

More Player Control Buttons

If one listens to music while browsing lists, one can see the player in the bar at the bottom of the app. The only control this bar offers is a pause button. I think there should be more, at least a 'next track' button. Leave Kudos if you agree.

Gig Goer

If one listens to music while browsing lists, one can see the player in the bar at the bottom of the app. The only control this bar offers is a pause button. I think there should be more, at least a ...

Daniel

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Direct User Suggestions

I think the Spotify app should have an option built into the menu to allow users to submit ideas, suggestions, opinions, etc directly to Spotify rather than using a forum. Give Kudos if you agree!

Gig Goer

I think the Spotify app should have an option built into the menu to allow users to submit ideas, suggestions, opinions, etc directly to Spotify rather than using a forum. Give Kudos if you agree!

Daniel

Community Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

How I could completely delete an album from my android device?

Hi; I download an album for offline listening and now I want to delete it completely from my device.I click on the dot icon and remove it, I check using unsave and undownload but non of them doing what I want and the files still remain on my SD card ...

Casual Listener

Hi;   I download an album for offline listening and now I want to delete it completely from my device. I click on the dot icon and remove it, I check using unsave and undownload but non of th...

Daniel

Community Legend

591 Views

6 replies

0 likes

  • 591 Views
  • 6 replies
  • 0 likes

HTC m9 doesn't show up on desktop program to sync local files

Hello. I am a spotify premium user who recently bought a new phone (htc m9). I am attempting to get my playlists downloaded on my phone for offline use. Most songs work fine, however I know to get local tracks that are on my computer, I need to conne...

Regular

Hello. I am a spotify premium user who recently bought a new phone (htc m9). I am attempting to get my playlists downloaded on my phone for offline use. Most songs work fine, however I know to get lo...

hm8

Regular

747 Views

4 replies

0 likes

  • 747 Views
  • 4 replies
  • 0 likes

Song tracks skip

I have an Android Galaxy S4. I have re-installed Spotify App 2x as well as clear the cache but, continue to have very frustrating issue with when playing a song, it skips to the next after a few seconds...like a CD that is scratched! I dont know what...

Regular

I have an Android Galaxy S4. I have re-installed Spotify App 2x as well as clear the cache but, continue to have very frustrating issue with when playing  a song, it skips to the next after a fe...

Daniel

Community Legend

676 Views

7 replies

0 likes

  • 676 Views
  • 7 replies
  • 0 likes

Spotify stopped working on my lock screen after the Lolipop update.

Spotify's music will play when my screen times out, but when it comes to the lock screen, i have no controls. No fastforward, play button, no skip, not even a song title. Just the album cover. This is extremely annoying as I want to be able to contro...

Newbie

Spotify's music will play when my screen times out, but when it comes to the lock screen, i have no controls. No fastforward, play button, no skip, not even a song title. Just the album cover. This i...

atom1989

Community Legend

1119 Views

2 replies

1 likes

  • 1119 Views
  • 2 replies
  • 1 likes

Spotify stops playing songs and freeze

Randomly spotify just freeze and stops playing songs. it happens with WIFI, 3g, with downloaded songs and online songs and not only when a song ends, it freezes in middle of the songs too. i already tried reinstalling the app 3 times, clearing cache,...

Regular

Randomly spotify just freeze and stops playing songs. it happens with WIFI, 3g, with downloaded songs and online songs and not only when a song ends, it freezes in middle of the songs too.  i a...

Tyronium

Newbie

12492 Views

16 replies

11 likes

  • 12492 Views
  • 16 replies
  • 11 likes

When playing on my PC, random tracks from my history/playlists are showing as "playing" on mobile

Has anyone noticed this? It is incredibly confusing. I will be playing as I often do on my PC, and when turning to check my phone it's telling me a completely different track from somewhere in my history or playlist is playing. The time slider is run...

Music Fan

 Has anyone noticed this? It is incredibly confusing. I will be playing as I often do on my PC, and when turning to check my phone it's telling me a completely different track from somewhere in ...

443 Views

0 replies

0 likes

Android
Connect
Desktop
Mobile
  • 443 Views
  • 0 replies
  • 0 likes

Solved!! HTC e8 unable to store data in external storage

Hello spotify help team,I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinstall the whole application as well. My external storage ...

Visitor

Hello spotify help team, I'm HTC one E8 user and my Spotify can't store offline data to SD storage even after I have done 3 times delete catch and data as suggested by your team and I tried reinst...

user-removed

Not applicable

682 Views

2 replies

0 likes

  • 682 Views
  • 2 replies
  • 0 likes

Solved!! How can I get a new "Liked From Radio" playlist, or start A new one?

I want to start over my "Liked From Radio" playlist, or just remove everything from that playlist at least?I tried to delete it and remake it but that didn't work because songs wouldn't automatically go to the playlist

Casual Listener

I want to start over my "Liked From Radio" playlist, or just remove everything from that playlist at least? I tried to delete it and remake it but that didn't work because songs wouldn't automatical...

clittle99

Casual Listener

8740 Views

9 replies

1 likes

  • 8740 Views
  • 9 replies
  • 1 likes

just got premium spotify from using rdio. The music loudness, and quality is very low.

plug into a klipsh amp and speakers with phone, and rdio was alot louder and quality was better. I tried turning off eq in phone and loading music in extreme and all others. This is supposd to be 320 bitrate, and high quality? Volume is very low turn...

Casual Listener

plug into a klipsh amp and speakers with phone, and rdio was alot louder and quality was better. I tried turning off eq in phone and loading music in extreme and all others. This is supposd to be 320...

sober7

Casual Listener

386 Views

2 replies

0 likes

  • 386 Views
  • 2 replies
  • 0 likes

album shuffle on free mode repeating songs!!

I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, of course shuffled and suggested songs from other a...

Music Fan

I'm so irritated I went from paying for premium to Spotify free.. I didn't initially mind the ads and suggested songs and stuff.. And the first 2 or 3 days it was fine.. It would play a whole album, ...

Daniel

Community Legend

820 Views

4 replies

0 likes

Droid Maxx
  • 820 Views
  • 4 replies
  • 0 likes

spotify not syncing to my car for bluetooth

I've been trying to use spotify in my car via Bluetooth nd everytime I try it never syncs or finds my car even tho my phone nd car already paired nd I can use it for calling nd picking up calls fine but music won't come out my car speakers is there a...

Casual Listener

I've been trying to use spotify in my car via Bluetooth nd everytime I try it never syncs or finds my car even tho my phone nd car already paired nd I can use it for calling nd picking up calls fine ...

Daniel

Community Legend

1123 Views

2 replies

0 likes

  • 1123 Views
  • 2 replies
  • 0 likes

Solved!! my music won't load specific artist

I can't get any of twiztid Icp abk or blaze to load through my music section if I go to artist it will though just wondering if this was a bug and if not how to trouble fix it

Casual Listener

I can't get any of twiztid Icp abk or blaze to load through my music section if I go to artist it will though just wondering if this was a bug and if not how to trouble fix it

Daniel

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes