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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110696 Views

26 replies

3 likes

  • 110696 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222886 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222886 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579752 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477492 Views

577 replies

40 likes

Account
Free
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  • 577 replies
  • 40 likes

vodafone and premium spotify

I have 2 4g accounts with vodafone which gives me free spotify premium. I can access one fine. The other please help. It all worked fine until had to update spotify, I did this and couldn't remember username. Tried to set up new account but was given...

Casual Listener

I have 2 4g accounts with vodafone which gives me free spotify premium. I can access one fine. The other please help. It all worked fine until had to update spotify, I did this and couldn't re...

daydreameruk

Casual Listener

1540 Views

8 replies

0 likes

  • 1540 Views
  • 8 replies
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Solved!! How to get 7day trail

Basically i dont know if i should spend on the premium so i wanted 7day trail i cant find it help

Newbie

Basically i dont know if i should spend on the premium so i wanted 7day trail i cant find it help

jean3601

Community Legend

958 Views

1 replies

0 likes

Trail
  • 958 Views
  • 1 replies
  • 0 likes

Tracks not playing offline + incomplete downloads

Hoping this is a well trodden path... Tracks repeatedly downloading despite previously showing as downloaded and available offline, and then automatically un-downloading for some reason. Tracks showing as available offline do not play offline, and Sp...

Newbie

Hoping this is a well trodden path...    Tracks repeatedly downloading despite previously showing as downloaded and available offline, and then automatically un-downloading for some reaso...

636 Views

0 replies

0 likes

  • 636 Views
  • 0 replies
  • 0 likes

Can't pay via phone despite having £10 credit avaliable. Exceeded active subscriptions? Please help

Hi,I tried to pay via phone credit as I am currently awaiting a replacement bank card. When I past my number into the app followed by the code I received I am told I have exceeded the amount of active subscriptions I have! I only have one Spotify acc...

Newbie

Hi, I tried to pay via phone credit as I am currently awaiting a replacement bank card. When I past my number into the app followed by the code I received I am told I have exceeded the amount of act...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

Resume playing on different device

Hi, everytime when I try to login on Spotify on my android phone I get the error message that it is currently not availabe to log in.I tried it different times but I got always the same error message. Can someone help me? Thanks a lot in advance. PS:...

Casual Listener

Hi,   everytime when I try to login on Spotify on my android phone I get the error message that it is currently not availabe to log in. I tried it different times but I got always the same er...

Buenyamin-kilin

Casual Listener

790 Views

2 replies

0 likes

Login
  • 790 Views
  • 2 replies
  • 0 likes

spotify doesn`t save to sd card

Hi, it's not working. I followed the (pretty useless) "delete your cache in settings" and also reinstalled the app. Still,when syncing an Offline Playlist it saves to the phone, NOT the SD Card. Any ideas or help on this pretty major bug?

Casual Listener

Hi,   it's not working. I followed the (pretty useless) "delete your cache in settings" and also reinstalled the app. Still,when syncing an Offline Playlist it saves to the phone, NOT the SD C...

hellomrjones

Casual Listener

636 Views

2 replies

0 likes

  • 636 Views
  • 2 replies
  • 0 likes

bluetooth problem / Samsung S3 mini

Hi there,since this morning I have bt connection problems with my headphones. The display shows "Bluetooth-Freigabe angehalten" (which means "bt connection stopped") and my headphones loose connection. After a few seconds it reconnects, but when the ...

Newbie

Hi there, since this morning I have bt connection problems with my headphones. The display shows "Bluetooth-Freigabe angehalten" (which means "bt connection stopped") and my headphones loose connect...

688 Views

0 replies

0 likes

  • 688 Views
  • 0 replies
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Bluetooth connection with Porsche PCM does not work

When I play a playlist with my android mobile phone ( xperiaz3) on my Porsche PCM Entertainment sytem ( connection via bluetooth) the playlist starts to play but after every 15 seconds the next song is played resp started. With my old mobile phone al...

Newbie

When I play a playlist  with  my android mobile phone ( xperiaz3) on my  Porsche PCM Entertainment sytem ( connection via bluetooth) the playlist starts to play but after every 15...

1299 Views

0 replies

0 likes

  • 1299 Views
  • 0 replies
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Spotify content blocked

I'am using a Samsung Galaxy s5. There is a option you can hide sensitive content. messages from Whats app, Facebook will be blocked so they can't be read on the lock screen of your phone. But when I use spotify the content also is blocked so I can't ...

Newbie

I'am using a Samsung Galaxy s5. There is a option you can hide sensitive content. messages from Whats app, Facebook will be blocked so they can't be read on the lock screen of your phone. But wh...

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

I cannot get into my account!

I do not remember my password for my wisconsinlove account, it has 17 playlists, and is a premium account and the account I want connected to fb. I have tried everything, so I created a new accounto with a different email but I want my playlists or t...

Casual Listener

I do not remember my password for my wisconsinlove account, it has 17 playlists, and is a premium account and the account I want connected to fb. I have tried everything, so I created a new accounto ...

BlondeGirlie

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
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Solved!! Make July's payment now with two credit cards

Please charge $5.00 to VISA card # Please charge $5.00 to VISA card #For my July Spotify Premium payment (for July only). A new and permanent credit card will be assigned to my account exactly on 08/12/15 to prevent any further declined or NSF charge...

Visitor

Please charge $5.00 to VISA card # <snip - mod edit> Please charge $5.00 to VISA card #<snip - mod edit> For my July Spotify Premium payment (for July only). A new and permanent credit ...

meahtenoha

Spotify

901 Views

3 replies

0 likes

Please respond to email : [email protected]
  • 901 Views
  • 3 replies
  • 0 likes

Help

What does it mean offline if I'm connected to wifi????

Newbie

What does it mean offline if I'm connected to wifi????

Skellingtor

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

I can't open the app

Casual Listener

RoyHS00

Newbie

578 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Listening offline only once?

Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help

Newbie

Just got Spotify. Went to listen to the playlist offline and I could only listen to the song once. Is this how Spotify works? Do I have wrong setting on my android tab? Thanks for your help

ErickRGuetta

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Recent Increased in Data Usage

I use Spotify a lot, and I have the quality set to high, which it has been since I started using spotify, however recently my data usage for spotify has gone through the roof. My last 3 billing cycles spotify data usage ranged from 400Mb to 800Mb in ...

Casual Listener

I use Spotify a lot, and I have the quality set to high, which it has been since I started using spotify, however recently my data usage for spotify has gone through the roof. My last 3 billing cycle...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Spotify on tablet got same limitation as on mobile

Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. Spotify really sux. THAT is the legal offer of music...

Music Fan

Spotify say that without premium we can listen any song on PC or Tablet, and the random play is only on mobile. That's wrong, on my tablet (galxy note pro 12.2), i only have the fukin' random play. S...

sapasss

Music Fan

1548 Views

2 replies

0 likes

  • 1548 Views
  • 2 replies
  • 0 likes

I am uninstalling spotify

I have read so many posts about this it makes me mad.I installed spotify today, and it hijacked my S5's lockscreen with a spotify Screensaver.I hate not having control of my phone you absolute wanders.

Newbie

I have read so many posts about this it makes me mad. I installed spotify today, and it hijacked my S5's lockscreen with a spotify Screensaver. I hate not having control of my phone you absolute wa...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast

I dont see were to enable chromecast.  Could someone help?

Regular

I dont see were to enable chromecast.  Could someone help?

nicholelynne

Newbie

2518 Views

10 replies

1 likes

  • 2518 Views
  • 10 replies
  • 1 likes

Can you download music if you have premium

Can you download your music from Spotify if you have the premium to your Android music media player or can they be save to your SD card

Newbie

Can you download your music from Spotify if you have the premium to your Android music media player or can they be save to your SD card

driveflanger

Community Legend

1642 Views

3 replies

0 likes

  • 1642 Views
  • 3 replies
  • 0 likes