Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30125 Views
  • 60 replies
  • 25 likes
  • 30125 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871395 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871395 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24952 Views
  • 3 replies
  • 0 likes
  • 24952 Views
  • 3 replies
  • 0 likes

Refresh/Reload screen

Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying.I've tried reinstalling the app and even resetting the phone but the problem persists.Has anyone experienced this? How did you fix it?

  • Casual Listener
  • Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying. I've tried reinstalling the app and even resetting the phone but the problem persists. H...
  • Nezcream
  • Casual Listener
  • 531 Views
  • 1 replies
  • 0 likes
  • Android
    refresh
    reload
    screen
  • 531 Views
  • 1 replies
  • 0 likes

[Android] - Spotify stops playing when screen locks (Lollipop 5.1)

My rig is:Samsung Galaxy Note IIRooted with: Cyanogenmod 12.1 I haven't the slightest clue what to do about this at this point. I tried uninstall/reinstall, cleared cache, googled for quite awhile. I'm not running any task killer app either, the only...

  • Newbie
  • My rig is: Samsung Galaxy Note II Rooted with: Cyanogenmod 12.1   I haven't the slightest clue what to do about this at this point. I tried uninstall/reinstall, cleared cache, googled for qu...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Huawei Ascend P7: Menu button not working

Hey everyone, today I received my new Huawei Ascend P7 and installed Spotify (weirdly it was not installed automatically, unlike most other apps I had had on my old Samsung Galaxy S Plus). I immediately noticed an issue: the menu-button in the top le...

  • Newbie
  • Hey everyone,   today I received my new Huawei Ascend P7 and installed Spotify (weirdly it was not installed automatically, unlike most other apps I had had on my old Samsung Galaxy S Plus)....
  • rowolv
  • Newbie
  • 1160 Views
  • 2 replies
  • 0 likes
  • 1160 Views
  • 2 replies
  • 0 likes

lenght of title at playlist

How can I show up the title lenght inside a playlist?

  • Casual Listener
  • How can I show up the title lenght inside a playlist?
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Cannot play some songs on mobile

So I have synced many of my local files onto my mobile device. However, it seems that certain songs that are not in Spotify's catalog cannot be played on my mobile device. For example, there is only one Aaliyah album on Spotify which is Age Ain't Not...

  • Newbie
  • So I have synced many of my local files onto my mobile device.  However, it seems that certain songs that are not in Spotify's catalog cannot be played on my mobile device.   For example,...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Release Notes - Spotify for Android (2.4.0) {Updated 27/03/15}

What's new in this version (2.4.0) New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll. Improved: Check out the new daily charts. New: Discover has gone horizontal.

ReleaseNotesAnd.jpg
  • Community Legend
  •   What's new in this version (2.4.0)   New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll. Improved: Check o...
  • peanutc03
  • Casual Listener
  • 1916 Views
  • 3 replies
  • 1 likes
  • Android
    Release Notes
  • 1916 Views
  • 3 replies
  • 1 likes

Connect not working on Android Samsung S5

Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..?Thanks for your help

  • Casual Listener
  • Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..? Thanks for your he...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Connect not working on Android Samsung S5

Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..?Thanks for your help

  • Casual Listener
  • Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..? Thanks for your he...
  • 451 Views
  • 0 replies
  • 0 likes
  • connect android airplay speakers
  • 451 Views
  • 0 replies
  • 0 likes

Radio error

A few days ago the radio started malfuctioning. I either get the endless spinning circle or a message that says "Sorry, this radio station could not be started". This occurs when: - Trying to start a station based on a playlist - Disliking a song (li...

  • Newbie
  • A few days ago the radio started malfuctioning. I either get the endless spinning circle or a message that says "Sorry, this radio station could not be started". This occurs when:   - Trying...
  • HatfieldScarlet
  • Gig Goer
  • 2115 Views
  • 7 replies
  • 3 likes
  • 2115 Views
  • 7 replies
  • 3 likes

won't let me pay with card

I enter all my info that it ask for card number date code but always says payment faild any ideas it on an android

  • Newbie
  • I enter all my info that it ask for card number date code but always says payment faild any ideas it on an android
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Sony NW-ZX2 Volume issue

Hey, Guys. I am currently using Spotify on my Sony NW-ZX2. And a wired volume issue keeps buging me. The Spotify's volume is much lower then any other players. No matter what I done (toggle volume limit setting, adjust stock eq setting, adjust Spotif...

  • Newbie
  • Hey, Guys. I am currently using Spotify on my Sony NW-ZX2. And a wired volume issue keeps buging me. The Spotify's volume is much lower then any other players. No matter what I done (toggle volume li...
  • 719 Views
  • 0 replies
  • 0 likes
  • 719 Views
  • 0 replies
  • 0 likes

Combine playlists Droid

What's the most efficient way to combine playlists using my android app? This has to be the most obvious feature someone would want when hosting a gathering with people with different music interests.

  • Music Fan
  • What's the most efficient way to combine playlists using my android app? This has to be the most obvious feature someone would want when hosting a gathering with people with different music interests.
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Tracks randomly stop mid-way.

Spotify randomly stops tracks mid-way or won't start the next track, or plays it without sound. It's very frustrating since I run a lot. This happens over wi-fi and cellular networkSpotify version: premium with the latest update 2.6.0.813Phone: Samsu...

  • Newbie
  • Spotify randomly stops tracks mid-way or won't start the next track, or plays it without sound. It's very frustrating since I run a lot. This happens over wi-fi and cellular network Spotify version:...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Spotify offline, flickering between screens, not loading on Android Samsung Galaxy S5

Spotify used to work on my Samsung Galaxy S5 but stopped about a month ago. It loads for a brief second then pops to the "Log In" screen. Without pressing anything, the app flicks between the login screen and the Playlist screen back and forth, howev...

  • Regular
  • Spotify used to work on my Samsung Galaxy S5 but stopped about a month ago. It loads for a brief second then pops to the "Log In" screen. Without pressing anything, the app flicks between the login s...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Data usage when saving to existing playlist but only download on WiFi

I'm using a Samsung S6 and mostly keep Spotify in offline mode to save mobile data usage.At times I do go looking for new music and mostly save these new tracks to existing playlists that I have already downloaded. When doing this it appears that Spo...

  • Casual Listener
  • I'm using a Samsung S6 and mostly keep Spotify in offline mode to save mobile data usage. At times I do go looking for new music and mostly save these new tracks to existing playlists that I have ...
  • Pmccowatt
  • Casual Listener
  • 942 Views
  • 2 replies
  • 0 likes
  • data usage
  • 942 Views
  • 2 replies
  • 0 likes

How can i make so spotify always sorts after title on an android phone?

I have this thing that frostrates me. Every time i go to spotify on my phone to fine a song, i always have to change the "sort by" to title. Is there any way to put this as default?

  • Newbie
  • I have this thing that frostrates me. Every time i go to spotify on my phone to fine a song, i always have to change the "sort by" to title. Is there any way to put this as default?
  • 172 Views
  • 0 replies
  • 1 likes
  • 172 Views
  • 0 replies
  • 1 likes

Back play command on drop down window

Hi guys im wondering if you can help me. whenever I'm playing spotify on my samsung note and i pull the drop down window for quick command access the 'back' button is never there. Only the pause/play and next buttons are there. Which is annoying beca...

  • Casual Listener
  • Hi guys im wondering if you can help me. whenever I'm playing spotify on my samsung note and i pull the drop down window for quick command access the 'back' button is never there. Only the pause/play...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

We Need This Feature!!

Google just opened up Google now for Third party app commands.http://www.pcworld.com/article/2917792/androids-ok-google-voice-controls-now-let-you-shazam-a-song-start-your-car-and-more.html Please Please PLEASE add being able to launch and play music...

  • Gig Goer
  • Google just opened up Google now for Third party app commands. http://www.pcworld.com/article/2917792/androids-ok-google-voice-controls-now-let-you-shazam-a-song-start-your-car-and-more.html  ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Problems with the Spotify app

Everything works fine except for the fact that music stops playing from time to time without me doing nothing (in the app it still shows the song playing, but it loses the sound). Sound comes back again after a while, but it is really anoying since t...

  • Casual Listener
  • Everything works fine except for the fact that music stops playing from time to time without me doing nothing (in the app it still shows the song playing, but it loses the sound). Sound comes back ag...
  • JEiris
  • Casual Listener
  • 614 Views
  • 3 replies
  • 0 likes
  • Android 5.0.2
    stops playing
    streaming
    Update
  • 614 Views
  • 3 replies
  • 0 likes