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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388550 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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How to unsubscribe from Spotify?

My cell phone operator offers to me a Premium account but I already have a free account.So I don't know how to use this offer with my current account.

Newbie

My cell phone operator offers to me a Premium account but I already have a free account. So I don't know how to use this offer with my current account.

396 Views

0 replies

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Unsubscribe help
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Mini player's pause button is zoomed in. No back button in lockscreen on first song.

As of the latest update (3.2.0.1197), the mini player (the one that shows as a notification) now has the pause button zoomed in covering it's entire box instead of being the same size as the rest of the buttons. Once you press pause, the play button ...

Newbie

As of the latest update (3.2.0.1197), the mini player (the one that shows as a notification) now has the pause button zoomed in covering it's entire box instead of being the same size as the rest of ...

390 Views

0 replies

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Spotify can not find my Android phone / Spotify kan mijn Android toestel niet vinden

English:When i log in on my spotify account at my HTC M7 and at my computer ( both have the latest spotify version and connected on the same Wi-Fi) spotify can not find my phone so i can not sync music to my mobileWho can help me to fix this? Dutch:A...

Newbie

English: When i log in on my spotify account at my HTC M7  and at my computer ( both have the latest spotify version and connected on the same Wi-Fi) spotify can not find my phone so i can not ...

261 Views

0 replies

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Charged my account

I had signed in with a previous facebook account and used my visa debit for the $0.99 premium subscription for spotify, I deactivated my Facebook account for privacy reasons and made a new one, using the same last name and address, but different emai...

Casual Listener

I had signed in with a previous facebook account and used my visa debit for the $0.99 premium subscription for spotify, I deactivated my Facebook account for privacy reasons and made a new one, using...

AssassinShun

Casual Listener

540 Views

2 replies

0 likes

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How I can see the quantity of songs to download?

Hi! I'm a premium user. I know that exist a limit of songs that I can download to listen. I would like to know how many songs I have available to download.I can not found where I can see it.thanks in advance!

Casual Listener

Hi! I'm a premium user. I know that exist a limit of songs that I can download to listen. I would like to know how many songs I have available to download. I can not found where I can see it. thank...

elrengo

Casual Listener

581 Views

2 replies

2 likes

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Solved!! Student charge without premium

I was signing up for Spotify premium student on my phone. I entered my credit card info first and was then directed to upload proof of my student status, which i didn't have with me, so i planned to go back later and upload proof, but spotify already...

Casual Listener

I was signing up for Spotify premium student on my phone. I entered my credit card info first and was then directed to upload proof of my student status, which i didn't have with me, so i planned to ...

brigadz

Casual Listener

868 Views

2 replies

1 likes

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Android phone connectivity in support of syncing music for offline play

Hello.. . I'm running the latest Premium Spotify on my Windows 7 PC (1.0.9.133.gcedaee38) and on my Android phone (3.2.0.1197). I used to be able to USB-cable-connect the phone to the laptop and see my phone in the "devices" area of the desktop Spoti...

Casual Listener

Hello.. . I'm running the latest Premium Spotify on my Windows 7 PC (1.0.9.133.gcedaee38) and on my Android phone (3.2.0.1197). I used to be able to USB-cable-connect the phone to the laptop and see ...

292 Views

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help

Ho pagato il premium ma l'account resta su free! Cosa devo fare?

Newbie

Ho pagato il premium ma l'account resta su free! Cosa devo fare?

299 Views

0 replies

0 likes

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Volume drops when I adjust volume while playing a song

Hi,I'm using Spotify on HTC one m9 and ever some I upgraded to premium account I've had problems with the volume. When I change the volume up or down while playing a song it suddenly drops to a whisper and won't go up unless I skip part of the track ...

Newbie

Hi, I'm using Spotify on HTC one m9 and ever some I upgraded to premium account I've had problems with the volume. When I change the volume up or down while playing a song it suddenly drops to a whi...

223 Views

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URL to "Your Music" / Songs

Hello,is there a URL (like for my playlists) that would put me directly into the Songs section of "Your Music" as this list should be similar to playlists?I would like to have a "One click random play" button for my entire Collection on my home scree...

Regular

Hello, is there a URL (like for my playlists) that would put me directly into the Songs section of "Your Music" as this list should be similar to playlists? I would like to have a "One click r...

681 Views

0 replies

5 likes

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distorted cover on lock screen

So, after upgrading my Galaxy Note 3 to Lollipop, my lock screen presents me with this crazy looking album art. Example is attached. Anyone knows how to fix it?

Casual Listener

So, after upgrading my Galaxy Note 3 to Lollipop, my lock screen presents me with this crazy looking album art. Example is attached.   Anyone knows how to fix it?

DasPeter

Community Legend

866 Views

5 replies

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Ayuda

Hola quise pagar por tener premium y salia un aviso de que no se puede porque la entidad bancaria no estaba disponible lo intente de nuevo y salio igual incluso decia que no me cobrarian hasta que vi mi cuenta y tengo 2 descuentos de spotify de 0.99 ...

Newbie

Hola quise pagar por tener premium y salia un aviso de que no se puede porque la entidad bancaria no estaba disponible lo intente de nuevo y salio igual incluso decia que no me cobrarian hasta que vi...

318 Views

0 replies

1 likes

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no player control for S View Cover on Galaxy S5

Hellothe player control don't appear on the S View cover. On KitKat it work without problems but now on Android 5 it dont work. On the stock player it work. It also work on deezer. Maybe I have to change a setting or something else. I hope someone ca...

Newbie

Hello the player control don't appear on the S View cover. On KitKat it work without problems but now on Android 5 it dont work.   On the stock player it work. It also work on deezer. Maybe I...

xander1986

Casual Listener

562 Views

2 replies

0 likes

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Reset my spotify

I would like an full account reset, please help me.

Newbie

I would like an full account reset, please help me.

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New playlist seems to get stuck looping the same three songs over and over.

I have been a long time subscriber to Spotify and I use my Galaxy SIII to play music in the car. I've made A TON of playlists and always play them on shuffle and never have a problem. But I created a new playlist on July 13th, that will shuffle for a...

Newbie

I have been a long time subscriber to Spotify and I use my Galaxy SIII to play music in the car. I've made A TON of playlists and always play them on shuffle and never have a problem. But I created a...

698 Views

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1 likes

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Songs missing in playlist on Android S4

I just received a replacement phone and I’m in the process of getting my songs downloaded from the computer onto my SD card. In the meantime I noticed a playlist I have on my desktop that has songs in it that are missing from the playlist on my mobil...

Roadie

I just received a replacement phone and I’m in the process of getting my songs downloaded from the computer onto my SD card. In the meantime I noticed a playlist I have on my desktop that has songs i...

338 Views

0 replies

0 likes

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Play Queue Starting Over After The First 5 Songs

I've been having this issue since using Spotify connect where I'll take a playlist with about 100 songs on it, shuffle it, then after it plays about the first 5 it starts over again at the first one it shuffled. This only ever happens on my andriod d...

Visitor

I've been having this issue since using Spotify connect  where I'll take a playlist with about 100 songs on it, shuffle it, then after it plays about the first 5 it starts over again at the firs...

user-removed

Not applicable

425 Views

1 replies

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login on desktop fine - cannot login on Android 5.1.1 - Nexus6

i reset my pwlogged in on desktop fine cleared cache and app data on Nexus 6 logged in many times with the same credentials that work on desktop "Unable to login. Either the UserName or Password are incorrect." which is untrue..... help me with this ...

Casual Listener

i reset my pw logged in on desktop fine   cleared cache and app data on Nexus 6   logged in many times with the same credentials that work on desktop    "Unable to login. E...

lazlonger

Casual Listener

754 Views

5 replies

0 likes

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Can't view all artist I'm following

I'm following approximately 425 artist, however on the app and the website I'm only able to view about 350 when I'm looking at my music-artist. What gives?

Newbie

I'm following approximately 425 artist, however on the app and the website I'm only able to view about 350 when I'm looking at my music-artist. What gives?

455 Views

0 replies

0 likes

artist
my music
view
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