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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5323 Views

0 replies

6 likes

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Error ID 2 Samsung Smart TV app

Hi The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2" Why? ThanksM

Music Fan

Hi   The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2"   Why?   Thanks M

teeone

Casual Listener

1610 Views

3 replies

0 likes

Error ID 2
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Spotify premium

I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the same thing . Went onto the spotify website and it s...

Newbie

I went on spotify and I went I to my playlist and I Tryed to play offline but it said that only premium customers can do so . I am a premium customer and I went back onto my playlist and it said the ...

MattSuda

Spotify Star

346 Views

1 replies

0 likes

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Solved!! sync error not enough space on device

I have over 8g free space on my device and 50g on my micro sd, Spotify consistently telling me it can't sync or download as there's not enough space??Any ideas guys? Anyone had the same issue?I tried reinstalling, tried formatting sd card, tried empt...

Newbie

I have over 8g free space on my device and 50g on my micro sd, Spotify consistently telling me it can't sync or download as there's not enough space?? Any ideas guys? Anyone had the same issue? ...

sodapop808

Regular

17573 Views

8 replies

0 likes

device
space
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BUG: Spotify cannot remember last song without a data connection nor in offline mode

Hi, Before the last update, whenever I entered my car, it remembered the last song. But since the last update, it won't remember the playlist position so it won't be resumed when I don't have signal (as in my garage). It also happens when Spotify is ...

Regular

Hi,   Before the last update, whenever I entered my car, it remembered the last song. But since the last update, it won't remember the playlist position so it won't be resumed w...

DJammyRasta

Newbie

3243 Views

11 replies

8 likes

  • 3243 Views
  • 11 replies
  • 8 likes

Where can I save MP3 Files so Spotify can play them?

I've tried the playlist thing. It doesn't work. I'm assuming this has something to do with the astonishingly poor job Spotify's designers have done with the app. Apparently, I'm not going to get an elegant, in app solution to this problem. If anyone ...

Casual Listener

I've tried the playlist thing. It doesn't work. I'm assuming this has something to do with the astonishingly poor job Spotify's designers have done with the app. Apparently, I'm not going to get an e...

Daniel

Community Legend

1089 Views

3 replies

0 likes

  • 1089 Views
  • 3 replies
  • 0 likes

online use with smartphone

Heyho community, just one simple I guess stupid question. Is it standard that I cant listen to my own playlists when Im online with my phone eventhough I have wifi (I mean on PC it works just that way). Did i miss some settings or is it just "smartph...

Newbie

Heyho community, just one simple I guess stupid question. Is it standard that I cant listen to my own playlists when Im online with my phone eventhough I have wifi (I mean on PC it works just that wa...

Daniel

Community Legend

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
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Spotify Songs don't stay downloaded offline

Hi, For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs. Essentially what happens is that I download 40 new songs, they work fine and are green. Then my phone is turned off or runs out of battery and when I turn my phone back o...

Newbie

Hi,   For Samsung Galaxy 3, my phone has stopped 'keeping' some downloaded songs.   Essentially what happens is that I download 40 new songs, they work fine and are green.  Then my...

Saint82270

Regular

557 Views

1 replies

0 likes

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Playlist is not sorting by title

It works but then when I back out and come back in, it goes back to its original sorting. Fml !

Casual Listener

It works but then when I back out and come back in, it goes back to its original sorting. Fml !

225 Views

0 replies

0 likes

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i dont have an equalizer in settings

I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like im the only one that doesnt have it i would apprec...

Newbie

I pay for spotify and i just got a new system in my car and it sounds like **bleep**, but i dont know why i dont have an equalizer in the settings menu ive checked other ppls phones and it seems like...

Daniel

Community Legend

1448 Views

2 replies

0 likes

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  • 2 replies
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Comment retrouver une musique

Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............

Casual Listener

Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............

Daniel

Community Legend

692 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Wiped Cache and Data, Spotify stopped working!

Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-androidNow I get a prompt saying Spotify has stopped each fifth sec...

Casual Listener

Tried to follow this, to get my offline playlists on my SD card: https://support.spotify.com/us/problems/#!/article/switch-storage-of-Spotify-files-from-internal-memory-to-my-SD-card-android ...

Daniel

Community Legend

1047 Views

1 replies

0 likes

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Spotify not running as usual....

Won't play anything for anything longer then 1-2 seconds without stopping and closing no idea why am using a S3 so shouldn't be hardware issues ... But the weird part is it won't play my downloaded tracks either just says I need to conect then crashs

Newbie

Won't play anything for anything longer then 1-2 seconds without stopping and closing no idea why am using a S3 so shouldn't be hardware issues ... But the weird part is it won't play my downloaded t...

Daniel

Community Legend

284 Views

1 replies

0 likes

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  • 1 replies
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Release Notes - Spotify for Android (2.5.0)

What's new in this version (2.5.0) New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.

Community Legend

  What's new in this version (2.5.0)   New: Play Spotify in your Android Auto equipped vehicle. Just connect a compatible Android phone and you're ready to roll.

ErickRGuetta

Community Legend

1848 Views

3 replies

0 likes

Android
Release Notes
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Solved!! spotify stops playing suddenly while using other application (android)

im on a premium account on spotify, whenever im playing games or just browsing and surfing spottify just stops playing suddenly. it is very annoying. any solution to that? android version 4.4.4 miui

Regular

im on a premium account on spotify, whenever im playing games or just browsing and surfing spottify just stops playing suddenly. it is very annoying. any solution to that? android version 4.4.4 miui

kdavid

Regular

4900 Views

9 replies

0 likes

Linux
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Random stuttering

OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be helping, anyone else experiencing something similar kn...

Casual Listener

OK so for the last few versions I've been getting a random stutter on mobile whether I'm using online or offline mode, tried fresh install of Android fresh install of Spotify, nothing seems to be hel...

Jordi

Community Legend

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes

songs missing from album

Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4Any idea what I'm doing wrong?Thanks

Newbie

Hi, I was trying to listen to an album - Dustwalker by Fen, which says it has 7 songs, but when I go to listen to it, there are only 4 Any idea what I'm doing wrong? Thanks

dinomight

Spotify Star

365 Views

1 replies

0 likes

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Solved!! How can I search a song in my playlist?

Hi Guys, I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since I updated the latest Spotify version, previously it worked with ...

Casual Listener

Hi Guys,   I got a heavy playlist with 9.950 songs (limit is 10.000 -.-) and I can't search in it for songs, albums or artists you can imagen how annoing this is. I got this problem since...

xWh1t3

Casual Listener

321 Views

1 replies

0 likes

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  • 1 replies
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Getting "Failed signing in spotify" error constantly

My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app signed into my account on the phone. Any guesses? It s...

Newbie

My phone CONSTANTLY gives me a notification at the bottom of the screen that says "Failed signing in spotify. User needs premium subscription." I both have a premium subscription and have the app sig...

Daniel

Community Legend

249 Views

2 replies

0 likes

  • 249 Views
  • 2 replies
  • 0 likes