Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42328 Views
  • 65 replies
  • 25 likes
  • 42328 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877958 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877958 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26345 Views
  • 4 replies
  • 0 likes
  • 26345 Views
  • 4 replies
  • 0 likes

Solved!! Equalizer not working on some songs.

The equalizer doesn't work on some of my songs, and when I play those songs, the volume is louder than the working ones, even with the equalizer set to off.The only fix I found is to re-download the whole playlist containing the "bugged" song, but do...

  • Roadie
  • The equalizer doesn't work on some of my songs, and when I play those songs, the volume is louder than the working ones, even with the equalizer set to off. The only fix I found is to re-download ...
  • Daniel
  • Community Legend
  • 5382 Views
  • 1 replies
  • 0 likes
  • 5382 Views
  • 1 replies
  • 0 likes

[Android][Other] Misaligned / bad touch targets in play queue

The Android client of Spotify has misaligned Touchtargets in the Play Queue when trying to open the Track Menu (I don't know its original name). This leads to accidentially playing a Song instead of viewing its Track Menu which can be pretty annoying...

  • Newbie
  • The Android client of Spotify has misaligned Touchtargets in the Play Queue when trying to open the Track Menu (I don't know its original name). This leads to accidentially playing a Song instead of ...
  • MattSuda
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 392 Views
  • 1 replies
  • 0 likes

Spotify only partially syncs my playlists

I am trying to sync my offline playlists to my Moto X 2nd generation phone. I added some new tracks today and it only downloaded one of them. So I followed the instructions for clearing all of Spotify's data off my phone to perform a clean install. A...

  • Newbie
  • I am trying to sync my offline playlists to my Moto X 2nd generation phone. I added some new tracks today and it only downloaded one of them. So I followed the instructions for clearing all of Spotif...
  • user-removed
  • Not applicable
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

My Android Crash everytime I open the app

My Alcatel One Touch 6030D it's crashing everytime I open Spotify. I'm getting tired of this, 2 weeks ago I talk with a person that supports me for my problem on the twitter page from SpotifySuport. He asked me about my account my cellphone model but...

  • Casual Listener
  • My Alcatel One Touch 6030D it's crashing everytime I open Spotify. I'm getting tired of this, 2 weeks ago I talk with a person that supports me for my problem on the twitter page from SpotifySuport. ...
  • MattSuda
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 488 Views
  • 1 replies
  • 0 likes

Something I can't work out to do with Local Files...is it even possible?

So I have a few artists on my itunes who aren't on Spotify (Chance the Rapper) and a few other albums from artists spotify doens't have. I have sycned them via playlists to my android device, but how do I get them to appear in the "Artist" section on...

  • Newbie
  • So I have a few artists on my itunes who aren't on Spotify (Chance the Rapper) and a few other albums from artists spotify doens't have.   I have sycned them via playlists to my android device...
  • Daniel
  • Community Legend
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Offline Playlist

I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this? I am using a HTC M8 with 16GB SD card and I have the desktop Site on ...

  • Music Fan
  • I am getting to the maximum capacity on my SD card for Spotify but I can't seem to reduce the tracks on the Mobile playlist by deleting them to create more space, how do I do this?  I am using a...
  • bomberboy467
  • Music Fan
  • 479 Views
  • 4 replies
  • 0 likes
  • 479 Views
  • 4 replies
  • 0 likes

Storage Space

My spotify is taking up a lot of space and I'm not sure of it's just the app or if it could be me downloading songs for offline play. Either way I want to delete some files but I don't know what they are or how they might affect me. Any advice?

  • Casual Listener
  • My spotify is taking up a lot of space and I'm not sure of it's just the app or if it could be me downloading songs for offline play. Either way I want to delete some files but I don't know what they...
  • PhilYPR
  • Music Fan
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

why can go online..offline always??

I want to know how to switch offline to online thats all!!

  • Newbie
  • I want to know how to switch offline to online thats all!!
  • PhilYPR
  • Music Fan
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

NO INTERNET CONNECTION??

OK so I loved Spotify that I upgraded to premium! The day after the app started saying there is no internet connection!! In upset cuz I just paid and now I can't listen to anything! I've tried everythingLG G3 phone

  • Newbie
  • OK so I loved Spotify that I upgraded to premium! The day after the app started saying there is no internet connection!! In upset cuz I just paid and now I can't listen to anything! I've tried everyt...
  • PhilYPR
  • Music Fan
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

musics to sd card It does not work.

I made steps to change the storage to sd, but continues storing in the phone internal memory.It has more space in SD than in internal memory.Correct this please.Spoiler (Highlight to read)=(=(

  • Casual Listener
  • I made steps to change the storage to sd, but continues storing in the phone internal memory. It has more space in SD than in internal memory. Correct this please. =(
  • kbrooksc
  • Community Legend
  • 544 Views
  • 5 replies
  • 0 likes
  • 544 Views
  • 5 replies
  • 0 likes

So disappointed in the deterioration of my premium membership

I've been a premium member for a few years now. Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app. The load time (for even downloaded playlists) can take up to 3 minutes when I am in a 4G area. ...

  • Casual Listener
  • I've been a premium member for a few years now.  Over the past 6-8 months, things on my Samsung Galaxy S3 has gotten to the point I can't even use the app.  The load time (for even download...
  • kbrooksc
  • Community Legend
  • 939 Views
  • 5 replies
  • 1 likes
  • 939 Views
  • 5 replies
  • 1 likes

Acount deleted. Please someone help me

Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were wrongI thought that maybe I forgot my password so I went ...

  • Regular
  • Hi everyone, I woke up this morning and turn on my spotify when I realize that I had to log in (which is weird because i never log out) and when I did it, it said that my user or password were w...
  • kbrooksc
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Android OS Data Usage

All,I have two phones, one is a Nexus 5 and one is a Nexus 6. They are both running 5.1.1 and using the newest Spotify version from the Google Play store. They have also both been completely blown away and factory image flashed multiple times to test...

  • Visitor
  • All, I have two phones, one is a Nexus 5 and one is a Nexus 6.  They are both running 5.1.1 and using the newest Spotify version from the Google Play store.  They have also both been compl...
  • kbrooksc
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Solved!! My name is Kiebien Crockett but my stage name is kidcrockett and I'm trying to get my music hSpotify

Hello my name is Kiebien Crockett but my stage name is kidcrockett I'm a rapper from Chicago Illinois and I'm trying to get my music heard on Spotify how can I do that

  • Newbie
  • Hello my name is Kiebien Crockett but my stage name is kidcrockett I'm a rapper from Chicago Illinois and I'm trying to get my music heard on Spotify how can I do that
  • kbrooksc
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

the spotify it pause alone

Yes the spotify it stop alone when I al watching another aplications why? I,m from argentina

  • Casual Listener
  • Yes the spotify it stop alone when I al watching another aplications why?   I,m from argentina
  • alexquirii
  • Casual Listener
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Solved!! 'Different country' problem when logging in with Facebook

Hi. I recently returned to the UK, having lived in Spain for a while. I bought my Nexus tablet in Spain. Since I've returned, I can't login to Spotify on my Nexus using my Facebook login details. I get the following message: You appear to be trying t...

  • Casual Listener
  • Hi. I recently returned to the UK, having lived in Spain for a while. I bought my Nexus tablet in Spain. Since I've returned, I can't login to Spotify on my Nexus using my Facebook login details. I g...
  • Chevalier
  • Newbie
  • 33270 Views
  • 5 replies
  • 5 likes
  • 33270 Views
  • 5 replies
  • 5 likes

DLNA support in Spotify

when I open Spotify i get this and I can do anithing

  • Casual Listener
  • when I open Spotify i get this and I can do anithing
  • omarmedj
  • Casual Listener
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

help i cant download my local files

I have been fighting with this for hours, i can't download my local files to my note 3 and yes ive read the other solutions and nothing has worked! seeking help!

  • Casual Listener
  • I have been fighting with this for hours, i can't download my local files to my note 3 and yes ive read the other solutions and nothing has worked! seeking help!
  • Shell57
  • Casual Listener
  • 628 Views
  • 3 replies
  • 0 likes
  • 628 Views
  • 3 replies
  • 0 likes

Equalizer

Galaxy S6 Edge While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it to take effect. Won't change while music is playing at all. ...

  • Casual Listener
  • Galaxy S6 Edge   While i have music playing I can adjust the equalizer levels and/or turn bass, 3d, clarity....etc on/off and it does nothing untill i pause the song and hit play again for it ...
  • ArmsAsuncion
  • Roadie
  • 1498 Views
  • 5 replies
  • 0 likes
  • 1498 Views
  • 5 replies
  • 0 likes

Solved!! How do you turn off Shuffle Pla

I'm having trouble with Spotify on my galaxy s6. I can't figure out how to turn off shuffle play. Please help!

  • Visitor
  • I'm having trouble with Spotify on my galaxy s6. I can't figure out how to turn off shuffle play. Please help!
  • DannyFL
  • Roadie
  • 1025 Views
  • 8 replies
  • 0 likes
  • 1025 Views
  • 8 replies
  • 0 likes