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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410440 Views

554 replies

37 likes

Account
Free
  • 410440 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8961 Views

0 replies

7 likes

  • 8961 Views
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  • 7 likes

'Search' option disappeared after upgrade

Hi, Subject basically is my question: couple of weeks ago i had an update for Spotify that downloaded automatically on my phone.After that, the 'search' option in the menu was gone, all the other options are still working fine and all, but I miss thi...

Casual Listener

Hi,   Subject basically is my question: couple of weeks ago i had an update for Spotify that downloaded automatically on my phone. After that, the 'search' option in the menu was gone, all th...

farah_29

Casual Listener

669 Views

4 replies

1 likes

  • 669 Views
  • 4 replies
  • 1 likes

spotify app continually access network by data connection when phone enter sleep mode

Dear developer, We download the Spotify(Android version:3.0.0.1124) from market and login, and listen to some music for a while,then pause music, and go to Home Screen and enter sleep mode by pressing power key. We find the spotify app continually ac...

Newbie

Dear developer,    We download the Spotify(Android version:3.0.0.1124) from market and login, and listen to some music for a while,then pause music, and go to Home Screen and enter sleep m...

DannyFL

Roadie

1976 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playlists constantly disable offline and always downloading

I am at the end of my tether. Sicne the security uipdate 4 months ago, on Android my playlists happily download and use GBs of data. I only 20 playlists that are offline. They work for a single session. When I go back in, they are no longer offline. ...

Casual Listener

I am at the end of my tether.  Sicne the security uipdate 4 months ago, on Android my playlists happily download and use GBs of data. I only 20 playlists that are offline.  They work for a ...

callandy

Casual Listener

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

HELP! Spotify crashes on Galaxy S4 Lollipop

Hi!I have Spotify version 3.1.0.1117 on my S4 with Lillipop 5.0.1.When I start the app its just black and the messege "Spotify has stopped" appears. Tryed to re-install Spotify and delete the files from the Android-folder but it won't delete! Whats w...

Casual Listener

Hi! I have Spotify version 3.1.0.1117 on my S4 with Lillipop 5.0.1. When I start the app its just black and the messege "Spotify has stopped" appears.   Tryed to re-install Spotify and delet...

ShatteredEnigma

Regular

536 Views

1 replies

1 likes

  • 536 Views
  • 1 replies
  • 1 likes

shuffle play

Can someone please inform me if there is a way to shuffle through all my offline playlists and albums.

Newbie

Can someone please inform me if there is a way to shuffle through all my offline playlists and albums.

Skellingtor

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Note 4 Sticky Notification and Lock Screen Controls not working

Hello. I recently got the Note 4 from T Mobile and downloaded Spotify. However when I started using it I noticed something wrong with the sticky notification telling you the song and controls and also the controls on my lock screen. Whenever I press ...

Newbie

...ttps://community.spotify.com/t5/forums/mobileforumtopicpage/board-id/spotifyandroid/thread-id/33466 I have tried disabling music controllers like Milk and Google Music but it doesn't do anything. Is t...

anderslau

Newbie

692 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Syncing Spotify tracks to a third party playlist

I would like to be able to put my Spotify tracks on another playlist on my phone. I pay for Spotify premium, so I can listen to my music on my phone, even when I'm offline. The problem is that I really, really like Taylor Swift. Since-for whatever re...

Newbie

I would like to be able to put my Spotify tracks on another playlist on my phone. I pay for Spotify premium, so I can listen to my music on my phone, even when I'm offline. The problem is that I real...

LordRollin

Community Legend

2196 Views

2 replies

0 likes

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Solved!! Unwanted playlists

Hello everyone, I hope someone can shine some light on this *little issue I'm having.I have premium Spotify and never had a problem until last week and still continues.When I open Spotify on my Android devices and iphone I have extra playlists that I...

Casual Listener

Hello everyone, I hope someone can shine some light on this *little issue I'm having. I have premium Spotify and never had a problem until last week and still continues. When I open Spoti...

lzgn4

Casual Listener

2703 Views

6 replies

0 likes

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Spotify doesn't work on my phone

I can't get the Spotify app to work. The problem appears to be caused By a Mcdonald's advert that has a video on it. Everytime that ad comes up, it freezes Android, and I have to restart my phone. I can't listen any music at all because the mcdonald'...

Casual Listener

I can't get the Spotify app to work. The problem appears to be caused By a Mcdonald's advert that has a video on it. Everytime that ad comes up, it freezes Android, and I have to restart my phone. I ...

randomrespect

Casual Listener

634 Views

2 replies

0 likes

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Solved!! Stuck at logging in screen

Just bought the new galaxy s6 there and installed Spotify but i kept on getting stuck at the logging in screen..... I use my facebook account to log in. when i click log in with facebook the phone just kept on loading says "logging in please wait".Th...

Regular

Just bought the new galaxy s6 there and installed Spotify but i kept on getting stuck at the logging in screen..... I use my facebook account to log in. when i click log in with facebook the phone ju...

DannyFL

Roadie

9297 Views

6 replies

0 likes

  • 9297 Views
  • 6 replies
  • 0 likes

Removing a song on an offline playlist?

Hi guys, Recently upgraded to premium (best decision). I have a playlist for commuting to work which I've taken offline. Don't want to use any data. I reguarly remove songs from that playlist and add more. My question is: when I remove a song from an...

Casual Listener

Hi guys,   Recently upgraded to premium (best decision).   I have a playlist for commuting to work which I've taken offline. Don't want to use any data. I reguarly remove songs from tha...

DannyFL

Roadie

1310 Views

3 replies

0 likes

  • 1310 Views
  • 3 replies
  • 0 likes

Lagging app and or slow

I reinstalled the app. Tried everything. Songs take forever to change and the app itself is very slow and laggy. Plus the Bluetooth sucks through vehicle play

Casual Listener

I reinstalled the app. Tried everything. Songs take forever to change and the app itself is very slow and laggy. Plus the Bluetooth sucks through vehicle play

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

Can't Save songs to SD cards

Hey, I am trying to download music on my phone before I go away. But I cannot figure out how to download it onto my SD Card rather than my internal storage. Is it possible to change this? If so how? Thanks in advance!!

Visitor

Hey,   I am trying to download music on my phone before I go away.   But I cannot figure out how to download it onto my SD Card rather than my internal storage.   Is it possible ...

user-removed

Not applicable

530 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Radio - Previously liked songs don't show liked when played again

Today I liked a song using playlist radio and it added to my Liked from Radio playlist which is fine. Now fast forward 5 hours later that same song came on again still playing on radio and the thumbs up icon didn't show that I previously liked it. So...

Regular

Today I liked a song using playlist radio and it added to my Liked from Radio playlist which is fine. Now fast forward 5 hours later that same song came on again still playing on radio and the thumbs...

cbryan79

Casual Listener

6869 Views

13 replies

4 likes

  • 6869 Views
  • 13 replies
  • 4 likes

Problems with Spotify and eTeknix homepage

When I'm listening to music and browsing the site www.eteknix.com the song always stops after a while and the player closes down.I doesn't give me any crash report or anything.If anyone else got the same problem, it would be great to know.

Casual Listener

When I'm listening to music and browsing the site www.eteknix.com the song always stops after a while and the player closes down. I doesn't give me any crash report or anything. If anyone else go...

velihukka

Casual Listener

631 Views

3 replies

0 likes

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  • 3 replies
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Infamous spotify pausing issue

So I've been dealing with this issue for about 24 hours now. I tried every suggestion on the community and web. Uninstalled, deleted folders, reinstalled, logged out all sessions, changed my password, formatted my SD card, restored my phone to stock ...

Casual Listener

So I've been dealing with this issue for about 24 hours now.  I tried every suggestion on the community and web.  Uninstalled, deleted folders, reinstalled, logged out all sessions, changed...

bbohica

Casual Listener

857 Views

2 replies

0 likes

Pausing playback
  • 857 Views
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Search button in main menu missing in newest Android update (3.1.0.1117)

Yesterday my Samsung Galaxy S3 automatically updated my Spotify app to the latest update. Much to my horror, the "Search" button in the slideout menu is gone. I searched the app up and down and could not find any way to search. So I resorted to going...

Casual Listener

Yesterday my Samsung Galaxy S3 automatically updated my Spotify app to the latest update. Much to my horror, the "Search" button in the slideout menu is gone. I searched the app up and down and could...

TiGWolf

Casual Listener

8213 Views

12 replies

14 likes

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  • 12 replies
  • 14 likes

Offline content filter

Is it just me but I can't find the option to only show playlists that have been downloaded. I've got lots of folders and playlists and would like only downloaded to be shown..

Roadie

Is it just me but I can't find the option to only show playlists that have been downloaded. I've got lots of folders and playlists and would like only downloaded to be shown.. 

user-removed

Not applicable

1217 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

no offline use for some local files

About 30% of my songs (from the playlists that have my Local Files) stay greyed out when offline and they won't download. I am assuming these are songs Spotify are not authorized to play, but Spotify is supposed to play/download any non protected Loc...

Regular

 About 30% of my songs (from the playlists that have my Local Files) stay greyed out when offline and they won't download. I am assuming these are songs Spotify are not authorized to play, but S...

417 Views

0 replies

0 likes

  • 417 Views
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  • 0 likes

stored music files issue

I am a Premium user and have been noticing that time to time Spotify tries to download all my stored music files again. Does anyone know how to solve this? Thanks in advance.

Newbie

I am a Premium user and have been noticing that time to time Spotify tries to download all my stored music files again. Does anyone know how to solve this?   Thanks in advance.

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes