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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35681 Views
  • 64 replies
  • 25 likes
  • 35681 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873933 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873933 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25543 Views
  • 3 replies
  • 0 likes
  • 25543 Views
  • 3 replies
  • 0 likes

Local File

Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...

  • Casual Listener
  • Hi,    I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...
  • DannyFL
  • Roadie
  • 404 Views
  • 6 replies
  • 0 likes
  • 404 Views
  • 6 replies
  • 0 likes

No Push Notifications (Samsung Galaxy S5)

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as they _should_. Any ideas?

  • Music Fan
  • Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as the...
  • NeonSynth
  • Music Fan
  • 904 Views
  • 3 replies
  • 0 likes
  • 904 Views
  • 3 replies
  • 0 likes

Galaxy S4

I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me !

  • Newbie
  • I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me ! 😧
  • ErickRGuetta
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • bug
    Download error
    S4
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! 1 sec sound then quiet

I am usind a samsung gallaxy s4 and newly updated to android 4.3 so that all good.But when I tried to listen on songs on spotify it only plays the first second with sound then its quiet. It happens with both downloaded playlists songs and with stream...

  • Casual Listener
  • I am usind a samsung gallaxy s4 and newly updated to android 4.3 so that all good. But when I tried to listen on songs on spotify it only plays the first second with sound then its quiet. It happens...
  • MattSuda
  • Spotify Star
  • 12777 Views
  • 6 replies
  • 1 likes
  • 12777 Views
  • 6 replies
  • 1 likes

Slow and buggy please help

Platform: HTC One M8 Verizon Current OS. My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes of lag. I have uninstalled the app and reinstalled 3 times o...

  • Newbie
  • Platform: HTC One M8 Verizon Current OS.   My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes ...
  • mysticwolf
  • Roadie
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Solved!! My music is empty

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is empty. Moreover, I couldn’t see the song that I hav...

  • Casual Listener
  • Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is ...
  • AranhaWebs
  • Casual Listener
  • 1668 Views
  • 7 replies
  • 1 likes
  • 1668 Views
  • 7 replies
  • 1 likes

Offline mode doesn´t work

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?

  • Casual Listener
  • Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it.   what can i do ? 
  • DannyFL
  • Roadie
  • 837 Views
  • 3 replies
  • 0 likes
  • Android 4.4.2
    Offline songs
  • 837 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Battery Problem

Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...

  • Casual Listener
  • Hi guys,   Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...
  • quindici
  • Casual Listener
  • 400 Views
  • 4 replies
  • 0 likes
  • 400 Views
  • 4 replies
  • 0 likes

Solved!! App not remembering when offline

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album? It is as though the app is unable to cache what it was doing.

  • Casual Listener
  • Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album?   It is as though the app is unable to cache what it was doing.
  • DannyFL
  • Roadie
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

  • Newbie
  • I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...
  • joeszef0829
  • Music Fan
  • 915 Views
  • 2 replies
  • 0 likes
  • 915 Views
  • 2 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

  • Newbie
  • how do i contact spotify?  what i am looking for is not on there help menu
  • Taylor
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

  • Casual Listener
  • How I can rearrange song order on a playlist I create in the mobile app?
  • Taylor
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

  • Visitor
  • I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

  • Visitor
  • Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...
  • user-removed
  • Not applicable
  • 672 Views
  • 9 replies
  • 0 likes
  • 672 Views
  • 9 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

  • Regular
  • Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...
  • MichaelJerzak
  • Composer
  • 548 Views
  • 3 replies
  • 0 likes
  • Android
    freeze
    Spotify
    Update
  • 548 Views
  • 3 replies
  • 0 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

  • Regular
  • Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...
  • HR27
  • Regular
  • 2046 Views
  • 9 replies
  • 0 likes
  • 2046 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

  • Newbie
  • hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  
  • Fishtaco
  • Community Legend
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

  • Newbie
  • I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...
  • DannyFL
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

please help: spotiify stopped working on my android smartphone

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...

  • Casual Listener
  • Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...
  • Liansp
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Solved!! My playlists are not updating on my Android

My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmware to see if that fixed it, but unfortunately it d...

  • Regular
  • My playlists have stopped updating and I can't see new ones I've added or even new songs I've added to older playlist. I tried upgrading to the preview version today and even upgraded to latest firmw...
  • grsbanks
  • Newbie
  • 1526 Views
  • 3 replies
  • 0 likes
  • 1526 Views
  • 3 replies
  • 0 likes