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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106951 Views

26 replies

3 likes

  • 106951 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216739 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216739 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570433 Views

78 replies

3 likes

  • 570433 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470222 Views

577 replies

40 likes

Account
Free
  • 470222 Views
  • 577 replies
  • 40 likes

Can't listen to local files on my phone

Hey. So i have used spotify for a while now, on my phone and my pc.And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen tomy local files on my phone anymore. i have tried to download a ...

Newbie

Hey.   So i have used spotify for a while now, on my phone and my pc. And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen to ...

user-removed

Not applicable

1096 Views

1 replies

0 likes

can't sync music
Help me!
Local files for Spotify Mobile
  • 1096 Views
  • 1 replies
  • 0 likes

Please improve the Android client? :)

Dear Spotify team, after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Android) client is horrible. Here are a few things you could fix...

Casual Listener

Dear Spotify team,   after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Andr...

laingbo

Casual Listener

1024 Views

2 replies

0 likes

  • 1024 Views
  • 2 replies
  • 0 likes

Can't use Wifi, only mobile network

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I cannot log in or use spotify with a wifi connectio...

Casual Listener

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I...

lakrits

Casual Listener

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Some offline songs stop working

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs can't be played anymore in offline mode. The green s...

Newbie

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs c...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Con algunos artistas no me sale su musica solo me salen artistas relacionados a el.

Hola!Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones. Aparece el Artista y no sus canciones. Por ejemplo ...

Casual Listener

Hola! Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones...

1856 Views

0 replies

2 likes

  • 1856 Views
  • 0 replies
  • 2 likes

With some artists in your profile does not appear their songs i only related to the artists.

Hello!Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if you get these songs. Displays the artist and not their ...

Casual Listener

Hello! Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if yo...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

No internet connection 4G 3G 2G

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and now i cannot even log in... I tried to delete the a...

Casual Listener

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and ...

Soulchip

Casual Listener

726 Views

2 replies

0 likes

  • 726 Views
  • 2 replies
  • 0 likes

Solved!! Help! I want to unistall the most recent update but can't find the supported APK for it.

Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.

Regular

Help I want to unistall the update on August 10th because it stinks really. But I can't find the apk that is supported to still get the old spotify back.

fender5126

Regular

1211 Views

4 replies

0 likes

  • 1211 Views
  • 4 replies
  • 0 likes

I can't log into the app! !!!!!!!!!!!

I can log into the web, but not the app. I have tried all the suggestions here and those that were given to me by support, and NOTHING works. I will give it one more try and if it's not resolved, I'm done with spotify.

Newbie

I can log into the web, but not the app. I have tried all the suggestions here and those that were given to me by support, and NOTHING works. I will give it one more try and if it's not resolved, I'm...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

(Galaxy S5) Android 5.0 album cover bug

Hey,it is normal that the lockscreen is set to the album cover when listening to a song via spotify, but i noticed that even if you close the app, it doesnt change back to the system's lockscreen background.Please fix that it is kinda annoying and th...

Newbie

Hey, it is normal that the lockscreen is set to the album cover when listening to a song via spotify, but i noticed that even if you close the app, it doesnt change back to the system's lockscreen b...

695 Views

0 replies

0 likes

  • 695 Views
  • 0 replies
  • 0 likes

How to change download location to external sd card

I was just wondering if there was a option to change download location to my external sd cardThank you

Newbie

I was just wondering if there was a option to change download location to my external sd card Thank you

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Solved!! some albuns is only to premium access?

Hello , i'm trying access this album below put is not avaible, i see this songs via WEB but i can't click on play, and via android i can't see this album https://play.spotify.com/album/3xYNQ0WHbe15Jxj8omO8cA thank yourapha

Casual Listener

Hello , i'm trying access this album below put is not avaible, i see this songs via WEB but i can't click on play, and via android i can't see this album   https://play.spotify.com/album/...

rguarita

Casual Listener

794 Views

4 replies

0 likes

  • 794 Views
  • 4 replies
  • 0 likes

searching playlists

Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in that ,so why not on the windows phone ? This will ...

Casual Listener

Why is that on premium app I cannot search my own playlists and can only listen in shuffle mode ! This is not good. I currently have a windows phone but previously had an iphone and I could search in...

driveflanger

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Help!

I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?

Casual Listener

I registered for premium on my account and do not remember my password and the email I put in must not have been correct because I am not receiving an email to reset. What should I do?

DjBreaker15

Newbie

753 Views

3 replies

0 likes

  • 753 Views
  • 3 replies
  • 0 likes

Local Files not Syncing on Mobile Device

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing? Just wondering if anyone else is having the same problem or any solutions? I am also experience th...

Gig Goer

Not sure if this is a Windows 10 or a Spotify Issue but I have a Samsung S3 on the same network as the Desktop App but the local files are not syncing?   Just wondering if anyone else is havin...

gesabo62

Newbie

1832 Views

8 replies

3 likes

  • 1832 Views
  • 8 replies
  • 3 likes

Solved!! Missed files after restarting my samsung glaxy s3

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your help. Sincerely yours, Seb K.

Newbie

Hi, i have a problem with my downloaded music. The files are now at my micro sd card (SanDisk 64GB). After restarting i have to download all files again. How can I fix the problem. Thank you for your...

jean3601

Community Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Send songs, albums and playlists while streaming

DescriptionWhen using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radio. I am currently not able to get this information on my radio when using Sp...

Regular

  Description When using Apple Music (IPhone5, iOS 8.4) with my car radio (Volkswagen MIB II), I can browse through a list of all albums, playlists, artists and songs on my radi...

678 Views

0 replies

0 likes

album
bluetooth
streaming
  • 678 Views
  • 0 replies
  • 0 likes

Solved!! How do I unistall the recent spotify update?

The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?

Regular

The update for spotify released on August 10th stinks. It's terrible. Is there anyway to unistall the update?

user-removed

Not applicable

4217 Views

1 replies

0 likes

  • 4217 Views
  • 1 replies
  • 0 likes

Random Volume Control Issues

Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to my playlist and adjust my sound to the song playing...

Newbie

Alright so basically what is happening to me is really strange and just bad enough to be extremely annoying. And it started a few months ago and hasnt changed with updates. I will start listening to ...

551 Views

0 replies

0 likes

Volume Control
  • 551 Views
  • 0 replies
  • 0 likes