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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Refresh/Reload screen

Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying.I've tried reinstalling the app and even resetting the phone but the problem persists.Has anyone experienced this? How did you fix it?

Casual Listener

Every few seconds, I get a white screen with a spinning green refresh/reload arrow. It's quite annoying. I've tried reinstalling the app and even resetting the phone but the problem persists. H...

Nezcream

Casual Listener

728 Views

1 replies

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Android
refresh
reload
screen
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[Android] - Spotify stops playing when screen locks (Lollipop 5.1)

My rig is:Samsung Galaxy Note IIRooted with: Cyanogenmod 12.1 I haven't the slightest clue what to do about this at this point. I tried uninstall/reinstall, cleared cache, googled for quite awhile. I'm not running any task killer app either, the only...

Newbie

My rig is: Samsung Galaxy Note II Rooted with: Cyanogenmod 12.1   I haven't the slightest clue what to do about this at this point. I tried uninstall/reinstall, cleared cache, googled for qu...

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lenght of title at playlist

How can I show up the title lenght inside a playlist?

Casual Listener

How can I show up the title lenght inside a playlist?

241 Views

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Cannot play some songs on mobile

So I have synced many of my local files onto my mobile device. However, it seems that certain songs that are not in Spotify's catalog cannot be played on my mobile device. For example, there is only one Aaliyah album on Spotify which is Age Ain't Not...

Newbie

So I have synced many of my local files onto my mobile device.  However, it seems that certain songs that are not in Spotify's catalog cannot be played on my mobile device.   For example,...

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Premium Package

I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a few days

Newbie

I pay for the premium Package but it won't let me use any of its features skip songs etc. I've uninsalled and re installed the app several times with no joy. Gonna cancel if it's not sorted within a ...

MattSuda

Spotify Star

518 Views

2 replies

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Spotify Bluetooth Seat Easy Connect

Hello.I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks.How can i fix this?BR Philipp

Casual Listener

Hello. I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks. How can...

peppino_93

Casual Listener

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Solved!! Help with 2 people

I would like to know how my husband and I can share the same playlis with listening and adding songst, but have 2 different phones, and 2 separate accounts?

Casual Listener

I would like to know how my husband and I can share the same playlis with listening and adding songst, but have 2 different phones, and 2 separate accounts?

MattSuda

Spotify Star

479 Views

1 replies

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Connect not working on Android Samsung S5

Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..?Thanks for your help

Casual Listener

Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..? Thanks for your he...

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Connect not working on Android Samsung S5

Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..?Thanks for your help

Casual Listener

Hi... I've just bought a new Samsung S5 and the Spotify Connect fuction does not show any of my airplay speakers. Is there a trick I'm missing, as they all work fine on my iPad..? Thanks for your he...

544 Views

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connect android airplay speakers
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won't let me pay with card

I enter all my info that it ask for card number date code but always says payment faild any ideas it on an android

Newbie

I enter all my info that it ask for card number date code but always says payment faild any ideas it on an android

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Sony NW-ZX2 Volume issue

Hey, Guys. I am currently using Spotify on my Sony NW-ZX2. And a wired volume issue keeps buging me. The Spotify's volume is much lower then any other players. No matter what I done (toggle volume limit setting, adjust stock eq setting, adjust Spotif...

Newbie

Hey, Guys. I am currently using Spotify on my Sony NW-ZX2. And a wired volume issue keeps buging me. The Spotify's volume is much lower then any other players. No matter what I done (toggle volume li...

841 Views

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Combine playlists Droid

What's the most efficient way to combine playlists using my android app? This has to be the most obvious feature someone would want when hosting a gathering with people with different music interests.

Music Fan

What's the most efficient way to combine playlists using my android app? This has to be the most obvious feature someone would want when hosting a gathering with people with different music interests.

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Tracks randomly stop mid-way.

Spotify randomly stops tracks mid-way or won't start the next track, or plays it without sound. It's very frustrating since I run a lot. This happens over wi-fi and cellular networkSpotify version: premium with the latest update 2.6.0.813Phone: Samsu...

Newbie

Spotify randomly stops tracks mid-way or won't start the next track, or plays it without sound. It's very frustrating since I run a lot. This happens over wi-fi and cellular network Spotify version:...

240 Views

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Constant requirement for login when offline mode on my device - annoying

DescriptionWhen I have my phone in offline mode, it constantly requires me to log in, most times losing all downloaded songs. What are the steps you took to get to the error/issue?(We need to know what you are doing so we can do the exact same to try...

Casual Listener

Description When I have my phone in offline mode, it constantly requires me to log in, most times losing all downloaded songs.   What are the steps you took to get to the error/issue? (We ...

davemcm

Casual Listener

519 Views

1 replies

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Spotify offline, flickering between screens, not loading on Android Samsung Galaxy S5

Spotify used to work on my Samsung Galaxy S5 but stopped about a month ago. It loads for a brief second then pops to the "Log In" screen. Without pressing anything, the app flicks between the login screen and the Playlist screen back and forth, howev...

Regular

Spotify used to work on my Samsung Galaxy S5 but stopped about a month ago. It loads for a brief second then pops to the "Log In" screen. Without pressing anything, the app flicks between the login s...

306 Views

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No Push Notifications (Samsung Galaxy S5)

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as they _should_. Any ideas?

Music Fan

Hey there. Since the last few Spotify updates I don't seem to recieve push notifications from playlist follows, new releases, etc anymore. And yes, I checked the settings and they were all set as the...

NeonSynth

Music Fan

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3 replies

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No Metadata or ability to use steering wheel controls

I updated my Galaxy S4 to the latest and greatest OS yesterday and in doing so it updated spotify. After the update the music will still play over my Kenwood DNX9990HD but it doesnt show me any of the information and cannot be controlled from the ste...

Newbie

I updated my Galaxy S4 to the latest and greatest OS yesterday and in doing so it updated spotify.  After the update the music will still play over my Kenwood DNX9990HD but it doesnt show me any...

garrett216

Newbie

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How can i make so spotify always sorts after title on an android phone?

I have this thing that frostrates me. Every time i go to spotify on my phone to fine a song, i always have to change the "sort by" to title. Is there any way to put this as default?

Newbie

I have this thing that frostrates me. Every time i go to spotify on my phone to fine a song, i always have to change the "sort by" to title. Is there any way to put this as default?

256 Views

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1 likes

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Back play command on drop down window

Hi guys im wondering if you can help me. whenever I'm playing spotify on my samsung note and i pull the drop down window for quick command access the 'back' button is never there. Only the pause/play and next buttons are there. Which is annoying beca...

Casual Listener

Hi guys im wondering if you can help me. whenever I'm playing spotify on my samsung note and i pull the drop down window for quick command access the 'back' button is never there. Only the pause/play...

392 Views

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