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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1058 Views
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  • 4 likes

Solved!! 48 Hour Trial

Just downloaded the Spotify app for Android. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply staes that a premium account is required to stream music etc. I also have a Samsung smart TV ...

  • Casual Listener
  • Just downloaded the Spotify app for Android. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply staes that a premium account is required t...
  • Hannah_renea365
  • Newbie
  • 4169 Views
  • 5 replies
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  • 4169 Views
  • 5 replies
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Anmelden im Ausland

Kann ich mich bei Spotify auch im Ausland anmelden? Wenn ja, wie?

  • Newbie
  • Kann ich mich bei Spotify auch im Ausland anmelden? Wenn ja, wie?
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  • 677 Views
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Keeps closing :(

Can anyone help me please every time I try and listen to any playlist , after a few mins the whole app just shuts down .. No error message and it doesn't matter what playlist I am listening tooCan anyone advise me pleaseThank you

  • Newbie
  • Can anyone help me please every time I try and listen to any playlist , after a few mins the whole app just shuts down .. No error message and it doesn't matter what playlist I am listening too Ca...
  • 335 Views
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  • 335 Views
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This prepaid code is not valid in this country

I bought a Spotify gift card to me in Austria and wanted to immediately redeem it.When I entered the code came the Seitenhinweiß: "This prepaid code is not valid in this country" to add is that I'm from Germany and my Premium balances has just expire...

  • Casual Listener
  • I bought a Spotify gift card to me in Austria and wanted to immediately redeem it. When I entered the code came the Seitenhinweiß: "This prepaid code is not valid in this country" to add is that I'm...
  • 417 Views
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  • 417 Views
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Why do I have to keep re-downloading my music?

Questions in the title. I tend to download full albums to my mobile for use in the car. Mobile app is upto date and it is happening on the htc one m8 but to be honest it always used to happen on the S4 aswell. I am a paying user. I have no local musi...

  • Newbie
  • Questions in the title.     I tend to download full albums to my mobile for use in the car.  Mobile app is upto date and it is happening on the htc one m8 but to be honest it always ...
  • 648 Views
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  • 648 Views
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Upgraded to premium, Money has come out but I don't have premium features

Hi, I just recently upgraded to premium. The money has been taken out of my account but I have no premium features does anyone know how to solve this?

  • Newbie
  • Hi, I just recently upgraded to premium. The money has been taken out of my account but I have no premium features does anyone know how to solve this?
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  • 227 Views
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Spotify songs stop playing while in chrome browser

I simply wanted to read manga while listening to some music, however, whenever i would play the song and then go to my chrome browser; the song would simply stop playing within a few seconds.

  • Newbie
  • I simply wanted to read manga while listening to some music, however, whenever i would play the song and then go to my chrome browser; the song would simply stop playing within a few seconds.
  • 524 Views
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  • 524 Views
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My Music songs lost

For some unknown cause, I have had to redownload my selected saved songs twice now. I'm suspecting it might have something to do with sync over cellular being switched on and off.

  • Music Fan
  • For some unknown cause, I have had to redownload my selected saved songs twice now. I'm suspecting it might have something to do with sync over cellular being switched on and off.
  • 388 Views
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  • 388 Views
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Spotify Will Not Connect With Internet

Hi all,For the past few months, Spotify on my Motorola 2nd Gen, will not connect to my internet. My internet works perfectly well and connects to my phone, as well a Spotify on my laptop. Spotify also works on my brothers iPhone 5s using our internet...

  • Casual Listener
  • Hi all, For the past few months, Spotify on my Motorola 2nd Gen, will not connect to my internet. My internet works perfectly well and connects to my phone, as well a Spotify on my laptop. Spot...
  • Sweetswagg2
  • Music Fan
  • 387 Views
  • 1 replies
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  • 387 Views
  • 1 replies
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Trouble logging in on hudl tablet

I downloaded the Spotify app but on the login/register screen when itry and login it just keeps saying "you have already signed up with this account" Now I know I have... I am just trying to log in not sign up lol.. I tried clearing cache but still w...

  • Newbie
  • I downloaded the Spotify app but on the login/register screen when itry and login it just keeps saying "you have already signed up with this account"   Now I know I have... I am just trying to...
  • 467 Views
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  • 467 Views
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problem playing my music in offline mode and random pauses online

For some reason since I downloaded this app I've had countless problems but this is the most irritating one when I sync all my music at home and I get to work and my music doesn't work in offline mode and the I get these random pauses in my music if ...

  • Newbie
  • For some reason since I downloaded this app I've had countless problems but this is the most irritating one when I sync all my music at home and I get to work and my music doesn't work in offline mod...
  • 269 Views
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  • 269 Views
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Can't log in on my android

Hi Community, I just wanted to login with the android app, but it keeps telling me that this user already exists.And yes, I made sure to hit "login" instead of "register".What can i do to login? Thx schmattekAndroid 5.1.1 on Nexus5 EDIT: Got it! I wa...

  • Newbie
  • Hi Community,   I just wanted to login with the android app, but it keeps telling me that this user already exists. And yes, I made sure to hit "login" instead of "register". What can i do...
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  • 275 Views
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Spotify closes after launch

Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please

  • Casual Listener
  • Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please
  • yomsx
  • Newbie
  • 733 Views
  • 4 replies
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  • 733 Views
  • 4 replies
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Android Version Problems

I have two annoying problems with Spotify for Android:I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification area to unpause music.I pause music and after more minute...

  • Casual Listener
  • I have two annoying problems with Spotify for Android: I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification are...
  • Shinjikum
  • Casual Listener
  • 631 Views
  • 5 replies
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  • 631 Views
  • 5 replies
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Equalizer on Android device

How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.

  • Newbie
  • How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.
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  • 324 Views
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I can't access my 6 month premium

I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status

  • Newbie
  • I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status
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  • 268 Views
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Please add a "disable playback through speaker" feature

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when bluetooth connection to the car has been lost and starts pla...

  • Newbie
  • I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when blue...
  • dweynlovessptfy
  • Roadie
  • 418 Views
  • 1 replies
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  • 418 Views
  • 1 replies
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Spotify on an Asus x205ta

Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it thanks

  • Newbie
  • Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it  thanks
  • dweynlovessptfy
  • Roadie
  • 349 Views
  • 1 replies
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  • 349 Views
  • 1 replies
  • 0 likes