Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4182 Views

0 replies

6 likes

  • 4182 Views
  • 0 replies
  • 6 likes

Android box spotify fails to open

Box MBX with os version 1.4Droid os 4.2.2Spotify fails top open, black screen then returns to last screen.cleaned out data same issuesuninstall aplication same issues.cleaned out dtata then uninststalled same issuesturned off data same issues.anyone ...

Casual Listener

Box MBX with os version 1.4 Droid os 4.2.2 Spotify fails top open, black screen then returns to last screen. cleaned out data same issues uninstall aplication same issues. cleaned out dtata then...

user-removed

Not applicable

448 Views

2 replies

0 likes

  • 448 Views
  • 2 replies
  • 0 likes

Citroen, bluetooth

Hi, I recently got a new Citroen Nemo van. The radio with it doesn't have an aux connection, as far as I'm aware you can't use spotify through usb. I have connected my phone via bluetooth and can make calls easily, however I can't find a way to play ...

Newbie

Hi, I recently got a new Citroen Nemo van. The radio with it doesn't have an aux connection, as far as I'm aware you can't use spotify through usb. I have connected my phone via bluetooth and can mak...

2030 Views

0 replies

0 likes

  • 2030 Views
  • 0 replies
  • 0 likes

Google Now command "Play me some [band]" not autoplaying

Up until recently I was able to simply tell google to play a band and it would automatically start playing some music from that band but now it just shows the bands page on Spotify. Any ideas?

Newbie

Up until recently I was able to simply tell google to play a band and it would automatically start playing some music from that band but now it just shows the bands page on Spotify. Any ideas?

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Problems playing local files / Problemas para reproducir archivos locales (English/Español)

Hi! I have an Xperia phone and a Windows 8 computer. I´ve added the songs in my computer and then into a playlist. I´ve put this playlist in offline mode on my computer and my cellphone but the cellphone doesn´t play the songs. When I add the songs o...

Regular

Hi!   I have an Xperia phone and a Windows 8 computer. I´ve added the songs in my computer and then into a playlist. I´ve put this playlist in offline mode on my computer and my cellphone but ...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Suggestion

Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in low streaming quality. Please add this option in ne...

Casual Listener

Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in ...

jenmarak9

Casual Listener

388 Views

2 replies

0 likes

  • 388 Views
  • 2 replies
  • 0 likes

Download to SD card option!

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all your music playlists on? I have 4g free on my phon...

Newbie

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all...

jjjjjjjjjkjkjk

Regular

473 Views

1 replies

2 likes

  • 473 Views
  • 1 replies
  • 2 likes

HTC One M8 Unable to store music on external

So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even trying to find the file exstension with no luck. I go...

Newbie

So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even tr...

386 Views

0 replies

0 likes

Android
offline music
  • 386 Views
  • 0 replies
  • 0 likes

loosing saved music, what to do...

When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't log out or anythin else...Anyone got som solutions??? Note that I uses 2 mobile phones, Motorola X and windows pc.

Newbie

When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't  log out or anythin else... Anyone got som solutions??? Note that I uses 2 mobile ph...

jjjjjjjjjkjkjk

Regular

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

No internet access Available from wifi

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available"I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. It is that bad that i'd have to say that i can only us...

Casual Listener

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available" I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. I...

jgrouspas

Casual Listener

895 Views

2 replies

0 likes

  • 895 Views
  • 2 replies
  • 0 likes

Solved!! bluetooth

My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please

Casual Listener

My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please

3350

Casual Listener

906 Views

7 replies

0 likes

  • 906 Views
  • 7 replies
  • 0 likes

No connection with the internet

Since two or three weeks i have no connection to the internet. The app works with mobile internet but doesn't work with w lan. I have uninstall und reinstall the app, but it doesn't fixed the problem.Phone: htc one Android Version: 5.0.2 Spotify Vers...

Newbie

Since two or three weeks i have no connection to the internet. The app works with mobile internet but doesn't work with w lan. I have uninstall und reinstall the app, but it doesn't fixed the problem...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Android app release lag

I get that there is certain pressure due to Apple music to get iOS functions out as soon as possible, but why am I starting to feel that all andoid users are being left waiting due to this? Spotify has released a number functions, including Running, ...

Casual Listener

I get that there is certain pressure due to Apple music to get iOS functions out as soon as possible, but why am I starting to feel that all andoid users are being left waiting due to this?&nbsp...

327 Views

0 replies

2 likes

  • 327 Views
  • 0 replies
  • 2 likes

Hide annoying suggestions in my lists

Since a few weeks, Spotify is adding suggested lists/songs/albums to my lists, which is extremely annoying.If I want to discover new music, I'll go to the "Discover new music" section of the app. I can't understand why Spotify is forcing me to see cr...

Casual Listener

Since a few weeks, Spotify is adding suggested lists/songs/albums to my lists, which is extremely annoying. If I want to discover new music, I'll go to the "Discover new music" section of the app. I...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Where has Bluetooth volume level gone?

I think this may be a general Lollipop issue rather than a Spotify issue, but I'm hoping someone can help me either way! My Samsung Note 3 has just updated to Lollipop, and I noticed Spotify was much quieter in the car over Bluetooth than before. So ...

Roadie

I think this may be a general Lollipop issue rather than a Spotify issue, but I'm hoping someone can help me either way!   My Samsung Note 3 has just updated to Lollipop, and I noticed Spotify...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Android App Always Offline

Spotify only ever reports me as Offline using the Android app. I know I have an active internet connection on the device (The Transformer TF101 if you're interested), so that's not the problem. I can (sort of) solve the issue by reinstalling Spotify....

Casual Listener

Spotify only ever reports me as Offline using the Android app. I know I have an active internet connection on the device (The Transformer TF101 if you're interested), so that's not the problem. I can...

Stabledog

Casual Listener

64165 Views

67 replies

6 likes

  • 64165 Views
  • 67 replies
  • 6 likes

Solved!! I don't want facebook to be my log in.

I want to share my account with someone but I don't want them logging into my Facebook to get access to it. How do I change to just a username & password?

Newbie

I want to share my account with someone but I don't want them logging into my Facebook to get access to it. How do I change to just a username & password?

Rundiggity

Newbie

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Solved!! Problem with Samsung Galaxy Note 3: No SD Card Found

Hi, I am having this problem for the past few days and am not able to use my Spotify account on my Note 3. This is the error message when i start Spotify: No SD Card Found We found no place to stroe our data, please check that you have a working SD c...

Casual Listener

Hi,   I am having this problem for the past few days and am not able to use my Spotify account on my Note 3.   This is the error message when i start Spotify:   No SD Card ...

Tryco2

Music Fan

28692 Views

45 replies

0 likes

  • 28692 Views
  • 45 replies
  • 0 likes

Disabling Spotify Connect via Root App

Following this tutorial I disallowed the android App to access Ressources used for controlling music between the devices via "Spotify connect":https://community.spotify.com/t5/Help-Android/UNOFFICIAL-GUIDE-How-to-disable-Spotify-Connect/td-p/978249 B...

Regular

Following this tutorial I disallowed the android App to access Ressources used for controlling music between the devices via "Spotify connect": https://community.spotify.com/t5/Help-Android/UNOFFICI...

709 Views

0 replies

0 likes

  • 709 Views
  • 0 replies
  • 0 likes

Playlists Loading......and not working

I have a large number of playlists on my Android phone. However, most of the playlists say "loading" and it takes many, many minutes to load these playlists, if at all. Does anyone know if there is certain reason this happens? Do I have too many play...

Newbie

I have a large number of playlists on my Android phone.  However, most of the playlists say "loading" and it takes many, many minutes to load these playlists, if at all.  Does anyone know i...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes