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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

195966 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 195966 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537626 Views

78 replies

3 likes

  • 537626 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

442842 Views

565 replies

37 likes

Account
Free
  • 442842 Views
  • 565 replies
  • 37 likes

Phone crashes when I open Spotify

Sometimes it freezes the phone and I have to reboot it manually, sometimes it reboots immediately. Very annoying. Note that this does not occur when I have managed to turn on offline mode.The app is basically unusable for me as 9 out of 10 times my p...

Regular

Sometimes it freezes the phone and I have to reboot it manually, sometimes it reboots immediately. Very annoying.  Note that this does not occur when I have managed to turn on offline mode. Th...

koningfelix

Regular

498 Views

2 replies

0 likes

  • 498 Views
  • 2 replies
  • 0 likes

Songs skipping

I have an android phone. Sometimes my songs skip around - the song will start to play then it skips to the next song, or sometimes a bunch of songs. Not certain if it's Android or specifically my phone. I tried uninstalling/reinstalling. I tried high...

Casual Listener

I have an android phone. Sometimes my songs skip around - the song will start to play then it skips to the next song, or sometimes a bunch of songs. Not certain if it's Android or specifically my pho...

lavant

Casual Listener

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

I Have Spotify Premium and I'm Having Issues with Local Files

Hey all, I have a Galaxy Note 3 and I'm having really annoying problems with local files. I'd add them, and then they would be grayed out, a few minutes later. Sometimes, I'd add them, and they'd go gray immediately. I read all the threads I could fi...

Newbie

Hey all,   I have a Galaxy Note 3 and I'm having really annoying problems with local files. I'd add them, and then they would be grayed out, a few minutes later. Sometimes, I'd add them, and t...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Going to blank screen and freezing

I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated.Since this, my app freezes while loading anything and I have to reset my device for it to work again.I have uninstalled the app and downloaded it again b...

Newbie

I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated. Since this, my app freezes while loading anything and I have to reset my device for it to work aga...

kikyz1313

Newbie

761 Views

2 replies

0 likes

  • 761 Views
  • 2 replies
  • 0 likes

Android spotify high network usage/stop playing

Hi all.Strange things been happening lately. For the last few weeks since one of the updates, spotify randomly uses over 5Mbps of data but stops playing tracks mid song. But if i skip the song, it bumps up traffic to 10Mpbs, buffers and starts to pla...

Casual Listener

Hi all. Strange things been happening lately. For the last few weeks since one of the updates, spotify randomly uses over 5Mbps of data but stops playing tracks mid song. But if i skip the song, i...

cylaar

Casual Listener

663 Views

2 replies

0 likes

High data usage pausing
  • 663 Views
  • 2 replies
  • 0 likes

HELP! How to move own playlist from spotify to PC or ipod

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way? If not. does anybody know a way to get the plaliyt on to ipod? I pay 9.99 per month and I do not want to use prem...

Visitor

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way?    If not. does anybody know a way to get the plal...

user-removed

Not applicable

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
  • 0 likes

can be deleted

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Newbie

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boracetin

Roadie

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Some synced local files won't play on spotify

I've tried to google the problem from a while now, but can't find any solutions. I have recently downloaded some mp3 files from youtube using clipconverter.cc When I tried to sync those local files to my phone, only some of them worked. No songs are ...

Casual Listener

I've tried to google the problem from a while now, but can't find any solutions. I have recently downloaded some mp3 files from youtube using clipconverter.cc When I tried to sync those local fil...

cybae0804

Newbie

1646 Views

4 replies

0 likes

  • 1646 Views
  • 4 replies
  • 0 likes

Android completely broken

Been using Spotify for year and since lolipop its been terrible. First the lock screen stopped dislaying a media hub, had to work around that, since the lastest update its 100% broken.All my music went offline DISPITE having premium for god knows how...

Newbie

Been using Spotify for year and since lolipop its been terrible. First the lock screen stopped dislaying a media hub, had to work around that, since the lastest update its 100% broken. All my musi...

DasPeter

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Can't delete empty playlist folder in the new Spotify Android update.

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING imaginable to try and delete that Timbaland playlist in the bott...

Music Fan

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING ima...

veve-351

Newbie

21992 Views

64 replies

2 likes

  • 21992 Views
  • 64 replies
  • 2 likes

Not syncing properly with Wifi and other issues

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone and then reform loaded the new version from the pla...

Music Fan

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone ...

jamesdean74

Casual Listener

2937 Views

16 replies

1 likes

  • 2937 Views
  • 16 replies
  • 1 likes

Cannot reset new password

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

Newbie

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

Jason

Spotify Legend

869 Views

1 replies

0 likes

Passwordrelease.
  • 869 Views
  • 1 replies
  • 0 likes

offline music disappeared

Hey! I have a problemw with offlinem music on HTC m7.I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musicvia the offline mode earlier, but today it just disa...

Casual Listener

Hey! I have a problemw with offlinem music on HTC m7. I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musi...

ragmar322

Casual Listener

1549 Views

4 replies

0 likes

offline files gone
offline mode
Offline playlists unavailable
  • 1549 Views
  • 4 replies
  • 0 likes

Can't listen to local files on my phone

Hey. So i have used spotify for a while now, on my phone and my pc.And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen tomy local files on my phone anymore. i have tried to download a ...

Newbie

Hey.   So i have used spotify for a while now, on my phone and my pc. And i have never had any problems with my local files, but then after the newest update of spotify. i couldn't listen to ...

user-removed

Not applicable

1051 Views

1 replies

0 likes

can't sync music
Help me!
Local files for Spotify Mobile
  • 1051 Views
  • 1 replies
  • 0 likes

Please improve the Android client? :)

Dear Spotify team, after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Android) client is horrible. Here are a few things you could fix...

Casual Listener

Dear Spotify team,   after using your service for almost 6 months and being a Premium subscriber since day one I have to say that the Desktop client is pretty good, the mobile (especially Andr...

laingbo

Casual Listener

958 Views

2 replies

0 likes

  • 958 Views
  • 2 replies
  • 0 likes

Can't use Wifi, only mobile network

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I cannot log in or use spotify with a wifi connectio...

Casual Listener

Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I...

lakrits

Casual Listener

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Some offline songs stop working

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs can't be played anymore in offline mode. The green s...

Newbie

I have a really annoying problem with my offline playlist. From the beginning i downloaded a playlist with about 250 songs. And it worked fine for a quite long time. But now I discovered that songs c...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Con algunos artistas no me sale su musica solo me salen artistas relacionados a el.

Hola!Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones. Aparece el Artista y no sus canciones. Por ejemplo ...

Casual Listener

Hola! Bueno, soy nuevo en Spotify y lo tengo hace 3 meses mas o menos con cuenta premium. Resulta que hay canciones que no me aparecen en Spotify y algunos de mis amigos si le aparece esas canciones...

1827 Views

0 replies

2 likes

  • 1827 Views
  • 0 replies
  • 2 likes

With some artists in your profile does not appear their songs i only related to the artists.

Hello!Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if you get these songs. Displays the artist and not their ...

Casual Listener

Hello! Well, I am new to Spotify hopes and i have 3 months ago more or less with premium account. It turns out that there are songs that I do not appear in Spotify hopes and some of my friends if yo...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

No internet connection 4G 3G 2G

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and now i cannot even log in... I tried to delete the a...

Casual Listener

I have been using Spotify with no issues for many months (Premium from day 1) but 2 weeks ago Spotify on my android smartphone started to disconnect from internet randomly, the problem got worst and ...

Soulchip

Casual Listener

677 Views

2 replies

0 likes

  • 677 Views
  • 2 replies
  • 0 likes