Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111308 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223898 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
581157 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478438 Views
577 replies
40 likes
Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't have a subscription. I'm currently using a Galaxy S...
Hi guys. I uninstalled Spotify in July when my Premium expired, but I still get a pop up message whenever I turn on my phone or connect to wi-fi saying that signing in Spotify failed because I don't ...
550 Views
0 replies
0 likes
Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?
Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?
Casual Listener
734 Views
2 replies
0 likes
spotify skips all the time during songs. I've already deleted and reinstall the apt with no success
spotify skips all the time during songs. I've already deleted and reinstall the apt with no success
Community Legend
986 Views
3 replies
0 likes
Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I registered and signed up using Facebook ( that spotify acco...
Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I register...
Community Legend
1023 Views
3 replies
0 likes
I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used internet connection my spotify just stops playing. So ba...
I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used inter...
551 Views
0 replies
0 likes
the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet).it works only when I switch the connection to mobile data.what is the problem?
the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet). it works only when I switch the connection to mobile data. what is the problem?
486 Views
0 replies
0 likes
Ok, I use Spotify for a long time and love it. I have Premium account as well. But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my preference about them. These modes are always unchosen. Is th...
Ok, I use Spotify for a long time and love it. I have Premium account as well. But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my p...
Casual Listener
668 Views
1 replies
0 likes
I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albums out of order. Is this a known problem?
I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albu...
378 Views
0 replies
0 likes
I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music. When I try and do so the timer just sits at the selected time unless I close t...
I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music. When I try and do ...
409 Views
0 replies
0 likes
My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works
My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works
Community Legend
429 Views
1 replies
0 likes
I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.
I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.
Casual Listener
395 Views
1 replies
0 likes
I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will completely lock me out of lstening to any music unti...
I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will c...
895 Views
0 replies
0 likes
When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? Please help.
When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? P...
658 Views
0 replies
0 likes
How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, not going to pay monthlyrics for something with so ma...
How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, no...
401 Views
0 replies
0 likes
My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...
My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...
Newbie
1457 Views
2 replies
0 likes
Hello, my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic.The whole app closes itself after some seconds and I have to restart Spotify. When I am runnig Spotify on my smartphone and the app is open, n...
Hello, my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic. The whole app closes itself after some seconds and I have to restart Spotif...
Not applicable
1745 Views
1 replies
0 likes
music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? If a song is not there, why is it marked as download...
music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? I...
1569 Views
0 replies
0 likes
I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switch a song easily by using my finger swiping over the...
I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switc...
465 Views
0 replies
0 likes
I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse songs. Loudness always works. What can I do?
I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse so...
452 Views
0 replies
2 likes
Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?
Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?
Community Legend
411 Views
1 replies
0 likes
