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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6839 Views

0 replies

7 likes

  • 6839 Views
  • 0 replies
  • 7 likes

Low Music Volume on S4

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song and Spotify was absolutely a much lower volume. The...

Regular

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song ...

DannyFL

Roadie

1668 Views

10 replies

0 likes

Equalizer
S4
volume
  • 1668 Views
  • 10 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

Visitor

Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...

user-removed

Not applicable

1080 Views

9 replies

0 likes

  • 1080 Views
  • 9 replies
  • 0 likes

Solved!! Push Notifications Not Working

Hi, I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not working. When I try to change the settings in Spotify App, it shows a ...

Regular

Hi,   I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not worki...

rrudolphjr

Roadie

15701 Views

17 replies

0 likes

Galaxy S6
Lollipop 5.0.2
Push Notifications
  • 15701 Views
  • 17 replies
  • 0 likes

Solved!! Equalizer is missing

Hi. I recently noticed that the equalizer thing is not in my settings anymore.I recently bought a new phone, so maybe the problem comes from it, ive got a LGG2. So it will ne great if anybody could help me with this problem. Thanks.

Casual Listener

Hi. I recently noticed that the equalizer thing is not in my settings anymore. I recently bought a new phone, so maybe the problem comes from it, ive got a LGG2. So it will ne great if anybody could...

Oneplus

Regular

8386 Views

14 replies

0 likes

  • 8386 Views
  • 14 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...

MichaelJerzak

Composer

770 Views

3 replies

0 likes

Android
freeze
Spotify
Update
  • 770 Views
  • 3 replies
  • 0 likes

Solved!! song not playing

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so yeha it must be in the system right

Newbie

I found a album single by chance the rapper the song "juice" and I saved it but when I went back to play it was grey on the words and dosent do any thing when I click on it and it has cover art so ye...

DannyFL

Roadie

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Can't play my downloads

Samsung s 5 can't play downloads over 150

Visitor

Samsung s 5 can't play downloads over 150

user-removed

Not applicable

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Galaxy S5 sound problem

For some reason my Bluetooth volume in my car is really low when I'm using spotify. All apps are closed and nothing is running in the background. could it be another equalizer issue?? Cuz i have to turn it up twice as loud to listen to it at a normal...

Casual Listener

For some reason my Bluetooth volume in my car is really low when I'm using spotify. All apps are closed and nothing is running in the background. could it be another equalizer issue?? Cuz i have to t...

twobblez

Casual Listener

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

please help: spotiify stopped working on my android smartphone

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last update. Last week it was working fine. I tried already...

Casual Listener

Today I coudn't start spotify on my phone anymore. Every time I try to open it, the (black) screen freezes and the phone restarts itself after a while. I guess this problem started after the last upd...

Liansp

Casual Listener

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

Local files do not sync on Nexus 9

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download.I'm connected on the same network with my three devices.

Newbie

Hi, my tablet won't sync local music files with my PC. I managed to do it with my Samsung S3 but on the Nexus 9 it says Waiting to download. I'm connected on the same network with my three devi...

Fishtaco

Community Legend

417 Views

2 replies

0 likes

  • 417 Views
  • 2 replies
  • 0 likes

Volume too low on android app

After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and their sound is fine on spotify is behaving like thi...

Regular

After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and ...

kimera23

Newbie

44702 Views

6 replies

2 likes

low
Sound Quality
volume
  • 44702 Views
  • 6 replies
  • 2 likes

Songs won't shuffle

I have a free subscription for android. Ever since I installed the newsest upgrade, my playlists won't properly shuffle anymore. It used to randomly play a song in the list or play a song related to said artist if I hit start artist radio. If I hit s...

Newbie

I have a free subscription for android. Ever since I installed the newsest upgrade, my playlists won't properly shuffle anymore. It used to randomly play a song in the list or play a song related to ...

Nilazorz

Newbie

1787 Views

2 replies

1 likes

Android
Shuffle in playlists
  • 1787 Views
  • 2 replies
  • 1 likes

EQ lowers the volume drastically

I think the sound quality is pretty poor without the EQ. The problem iswhen i activate the EQ the volume drops drastically. Any ideas what to do?Using a Samsun Galaxy S3 -mini. Have tried a reinstallation.regards Dennis

Newbie

I think the sound quality is pretty poor without the EQ. The problem is when i activate the EQ the volume drops drastically. Any ideas what to do? Using a Samsun Galaxy S3 -mini. Have tried a reins...

user-removed

Not applicable

836 Views

1 replies

0 likes

  • 836 Views
  • 1 replies
  • 0 likes

Error with upgrading to spotify premium

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card when I have also tried other credit cards and all ha...

Newbie

I used to be a spotify premium user but now all of a sudden I'm not? I continually try to renew my membership using my up to date credit card but it says that there is a problem with my credit card w...

joeszef0829

Music Fan

1181 Views

2 replies

0 likes

  • 1181 Views
  • 2 replies
  • 0 likes

Solved!! Unfortunately Spotify has stopped working

That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and reinstall aren't working either. Please help. Getting ...

Casual Listener

That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and rei...

seanfeedback

Casual Listener

5265 Views

8 replies

1 likes

  • 5265 Views
  • 8 replies
  • 1 likes

Random tracks not downloading

This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks however, play fine but will not download to my device inc...

Newbie

This happens in many of my playlists. Example: I have a 20track downloaded playlist titled "I take a walk" based on the Passion Pit song. 18 of the 20 tracks have downloaded. Two of the tracks howeve...

DannyFL

Roadie

692 Views

1 replies

0 likes

problem
  • 692 Views
  • 1 replies
  • 0 likes

KEEPS CRASHING - IN NEED OF HELP

I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it to start playing again. I have tried all solutions...

Casual Listener

I am a Spotify premium user and have been for over a year now. Recently when listening to music it will get about half way into the song and then crash. The app closes and i have to re open it for it...

Daniel

Community Legend

882 Views

4 replies

0 likes

crashing
  • 882 Views
  • 4 replies
  • 0 likes

Playlist folders are not displayed in android app

Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not Am I doing something wrong? If it is relevant in some case I have the ...

Regular

Hi all,   I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not 😉 Am I do...

DannyFL

Roadie

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Spotify 2.7.0.883

Dear team.Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone.I tried uninstalling and deleting temps and phone but there's no solution yet.I wonder if premium users had special support ...

Casual Listener

Dear team. Recently I updated my Spotify app on Android, buy every time when I open it the app gets freeze and reboot my phone. I tried uninstalling and deleting temps and phone but there's no ...

caranegus

Regular

623 Views

3 replies

0 likes

  • 623 Views
  • 3 replies
  • 0 likes

How to sort Playlists?

Hi,I'm a premium user (I don't know if that matter in a case) on Android's Spotify and have loads of albums saved as playlists.I would like to be able to sort them for example by name, artist, album, year or whatever,but it seems there's no option to...

Newbie

Hi, I'm a premium user (I don't know if that matter in a case) on Android's Spotify and have loads of albums saved as playlists. I would like to be able to sort them for example by name, artist, ...

kj979

Casual Listener

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes