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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6309 Views

0 replies

7 likes

  • 6309 Views
  • 0 replies
  • 7 likes

Local File

Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...

Casual Listener

Hi,    I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...

DannyFL

Roadie

843 Views

6 replies

0 likes

  • 843 Views
  • 6 replies
  • 0 likes

htc one m8 - lost albums in my music.....Please help

I hope some one can help? I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my HTC. If I go to Your Music and go to albums, all I get is...

Newbie

I hope some one can help?  I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my ...

DannyFL

Roadie

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
  • 0 likes

Slow and buggy please help

Platform: HTC One M8 Verizon Current OS. My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes of lag. I have uninstalled the app and reinstalled 3 times o...

Newbie

Platform: HTC One M8 Verizon Current OS.   My spotify has repeatedly shown a black screen with the three bar button in the top left. I click to see my playlists and there are multiple minutes ...

mysticwolf

Roadie

562 Views

2 replies

0 likes

  • 562 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Battery Problem

Hi guys, Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care what's playing on my laptop. Worst of all, I realized that ...

Casual Listener

Hi guys,   Not sure if it is Lollipop or is it Spotify's new version. Now Spotify sync with other devices, seems to be a great features but not to be honest, most of the time I just don't care...

quindici

Casual Listener

745 Views

4 replies

0 likes

  • 745 Views
  • 4 replies
  • 0 likes

help

how do i contact spotify? what i am looking for is not on there help menu

Newbie

how do i contact spotify?  what i am looking for is not on there help menu

Taylor

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Cant view full widget when screen locked to change song on Sony Experia Z2

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. The control part of the widget is not completely sha...

Casual Listener

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. T...

JaMiNo

Music Fan

2245 Views

6 replies

0 likes

  • 2245 Views
  • 6 replies
  • 0 likes

Solved!! Spotify remain in offline mode! HELP!!

Hi guys, My spotify remains in offline mode despite all my attempts.I have logged out and re logged in, re-installed the Android App, and checked my internet connexion (which is working), but the App on my Samsung S5 remain in offline mode. Any idea ...

Casual Listener

Hi guys,   My spotify remains in offline mode despite all my attempts. I have logged out and re logged in, re-installed the Android App, and checked my internet connexion (which is working), ...

badboud

Casual Listener

912 Views

2 replies

0 likes

  • 912 Views
  • 2 replies
  • 0 likes

Solved!! App not remembering when offline

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album? It is as though the app is unable to cache what it was doing.

Casual Listener

Is there a problem when using offline with the App not remembering where I had listened up to in either a playlist or an album?   It is as though the app is unable to cache what it was doing.

DannyFL

Roadie

604 Views

3 replies

0 likes

  • 604 Views
  • 3 replies
  • 0 likes

HELP PLEASE!!!

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

Visitor

I can listen to any song on my console but on my phone I can't it says I need premium also somehow my cousins works on his phone without premium what is going on????????

user-removed

Not applicable

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Playlist

How I can rearrange song order on a playlist I create in the mobile app?

Casual Listener

How I can rearrange song order on a playlist I create in the mobile app?

Taylor

Community Legend

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Audio Quality Decreases After a Phone Call

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on speakerphone. This problem then continues throughout ...

Regular

Anytime I'm listening to Spotify and I answer a phone call, I've noticed that when the music resumes after the call has ended it plays in a very poor and grainy quality, similar to a phone call on sp...

Daniel

Community Legend

4322 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! My music is empty

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is empty. Moreover, I couldn’t see the song that I hav...

Casual Listener

Since the update software 2.7.0, when I click on Artist in My Music, I see the artist that I follow but there is no more song whereas I should find a lot ! Same trouble when I click on Songs : it is ...

AranhaWebs

Casual Listener

2164 Views

7 replies

1 likes

  • 2164 Views
  • 7 replies
  • 1 likes

Solved!! Offline mode on Android phone

Hi! Can anyone confirm something for me please? I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB). If I make a Spotify playlist as "Available Offline", will my phone still eat into my data allowance wh...

Regular

Hi!  Can anyone confirm something for me please?  I have just bought an Android phone (Samsung Galaxy S5), but my contract is for limited data (3GB).  If I make a Spotify playlist as "...

HR27

Regular

2793 Views

9 replies

0 likes

  • 2793 Views
  • 9 replies
  • 0 likes

Was charged but didn't get 2 months extra from the promo?

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising

Newbie

hey guys, can i help me?I get an email telling me "that had been my e-winner with with two months of premium but give me click the link opens outlook , this mailing is a phising  

Fishtaco

Community Legend

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes

Offline mode doesn´t work

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it. what can i do ?

Casual Listener

Im able to download songs but whem i go "offline mode" i can´t play any song, all my dowload music is there but i cant play it.   what can i do ? 

DannyFL

Roadie

1075 Views

3 replies

0 likes

Android 4.4.2
Offline songs
  • 1075 Views
  • 3 replies
  • 0 likes

Low Music Volume on S4

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song and Spotify was absolutely a much lower volume. The...

Regular

I've seen a few other posts similar to this, but never quite my exact situation. So I noticed the volume of my Spotify app is far lower than the stock Music player. I tested this using the same song ...

DannyFL

Roadie

1649 Views

10 replies

0 likes

Equalizer
S4
volume
  • 1649 Views
  • 10 replies
  • 0 likes

Sound not high and laggy

Hey, I have Spotify Premium and i'd download a lot of music for listening them online.The problem is:*The sound is laggy, it cut often for a few second on a lot of music...*The sound is not very high, my personnal sounds are louder... How can i repai...

Visitor

Hey,   I have Spotify Premium and i'd download a lot of music for listening them online. The problem is: *The sound is laggy, it cut often for a few second on a lot of music... *The sound i...

user-removed

Not applicable

1073 Views

9 replies

0 likes

  • 1073 Views
  • 9 replies
  • 0 likes

Solved!! Push Notifications Not Working

Hi, I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not working. When I try to change the settings in Spotify App, it shows a ...

Regular

Hi,   I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not worki...

rrudolphjr

Roadie

15660 Views

17 replies

0 likes

Galaxy S6
Lollipop 5.0.2
Push Notifications
  • 15660 Views
  • 17 replies
  • 0 likes

Solved!! Equalizer is missing

Hi. I recently noticed that the equalizer thing is not in my settings anymore.I recently bought a new phone, so maybe the problem comes from it, ive got a LGG2. So it will ne great if anybody could help me with this problem. Thanks.

Casual Listener

Hi. I recently noticed that the equalizer thing is not in my settings anymore. I recently bought a new phone, so maybe the problem comes from it, ive got a LGG2. So it will ne great if anybody could...

Oneplus

Regular

8360 Views

14 replies

0 likes

  • 8360 Views
  • 14 replies
  • 0 likes

Spotify freezes

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's the only app that does that, so I don't think it's b...

Regular

Since the last update (05/08) everytime I try to open the app, it freezes and resets my phone. I tried EVERYTHING (taking out the sim, the SD card, both, reinstaled the app) but nothing works. It's t...

MichaelJerzak

Composer

761 Views

3 replies

0 likes

Android
freeze
Spotify
Update
  • 761 Views
  • 3 replies
  • 0 likes