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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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volume and equalization issues Samsung Galaxy 6

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Casual Listener

main equalizer does not work volume issues withGoogle Maps volume adjustment..main volume low with bluetooth...

Daniel

Community Legend

1272 Views

2 replies

0 likes

spotify sound
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Solved!! Spotify Doesn't Work!!!

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to. I guess it is because of the Musicxmatch app which...

Casual Listener

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to....

ErickRGuetta

Community Legend

1557 Views

7 replies

0 likes

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I'm using an android device, and the spotify max volume is still too low.

I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a couple of months. Before, I'd use to have to turn the v...

Newbie

I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a coup...

ErickRGuetta

Community Legend

595 Views

1 replies

0 likes

volume
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Solved!! Android app redownload tracks switching cell off and tracks stopping

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64bit. I also _for remote access - use an android cel...

Music Fan

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64...

kapitikarl

Music Fan

877 Views

4 replies

0 likes

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Solved!! Some albums are on spotify but aren't showing up on the artist page

When I search for the Bleacher's "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the tracks are all grayed out and won't play nor show up on the a...

Regular

When I search for the Bleacher's  "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the trac...

DannyFL

Roadie

12815 Views

21 replies

0 likes

Albums
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Aspera R6 running 4.4.4 (what it came with)

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify is doesnt recognise my SD card or my partners.. ( i...

Casual Listener

ok, so i have purchased this new Aspera R6 and i am about done with trying to get it to write to SD card.. i have formatted SD card, done all the online "fixes" and nothing. everytime i open spotify ...

Daniel

Community Legend

1118 Views

5 replies

0 likes

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Last.fm Log-in Error on Mobile App

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, and I have reinstalled the app a few times now (had...

Casual Listener

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, ...

AdamAG

Casual Listener

473 Views

2 replies

0 likes

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There is no option to cancel my free premium trial in the subscription page

I can't find any options to cancel my free trial before the trial ends. This is ridiculous. There is also no option to delete my account. I have tried contacting Spotify and so far no response.

Visitor

I can't find any options  to cancel my free trial before the trial ends. This is ridiculous. There is also no option to delete my account. I have tried contacting Spotify and so far no response....

arzhie18

Newbie

1331 Views

2 replies

0 likes

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my phone reboots when starting spotify

Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify.Since i though it was all about my phone i restored it to factory data (even usi...

Casual Listener

Hi.   First of all, sorry about my english.   The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify. Since&nbs...

MichaelJerzak

Composer

537 Views

3 replies

0 likes

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Offline Songs

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that somehow those songs that i downloaded stay on my pho...

Casual Listener

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that s...

MichaelJerzak

Composer

382 Views

1 replies

0 likes

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Solved!! Problema con reproduccion offline

Hola.Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero no puedo escucharla en modo offline, queda en segundo ...

Casual Listener

Hola. Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero n...

DannyFL

Roadie

1638 Views

5 replies

0 likes

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Solved!! clear play queue

I would like to clear the play queue. I have premium. I just need the steps. TIA

Newbie

I would like to clear the play queue. I have premium. I just need the steps. TIA

DannyFL

Roadie

1432 Views

1 replies

0 likes

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lost all songs

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

Newbie

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

DannyFL

Roadie

384 Views

1 replies

0 likes

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Solved!! Downloaded so much music

Downloaded 20gb of music.Works perfectly offline for 2 months.Open up spotify. Everything undowloaded.Lol, **bleep** OFFCancelling my subscription, spotify can go **bleep** itself with its unreliability.over 3000 songs and 200 artists gone.

Newbie

Downloaded 20gb of music. Works perfectly offline for 2 months. Open up spotify.  Everything undowloaded. Lol, **bleep** OFF Cancelling my subscription, spotify can go **bleep** itself with...

DannyFL

Roadie

621 Views

1 replies

0 likes

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Solved!! How to contact Spotify about incorrect charges.

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to find out. Thanks

Casual Listener

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to ...

ErickRGuetta

Community Legend

1227 Views

4 replies

0 likes

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Superuser Contribution Help! my spotify sounds very low

En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??

Newbie

En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??

lachterma-ar

Gig Goer

1291 Views

6 replies

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chewing my data

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb of it and I still have till the 22nd. This is abnorm...

Roadie

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb o...

phxkrausehouse

Roadie

1231 Views

14 replies

0 likes

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Solved!! While listening to playlist at work it changes to the last playlist I listened to at home.

Let me start by saying that this is NOT an issue related to the play queue. I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through my android tablet or on a Bluetooth speaker through my android phon...

Regular

Let me start by saying that this is NOT an issue related to the play queue.    I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through m...

UdderJuice

Regular

2324 Views

6 replies

0 likes

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Samsung's Lollipop Update Loses Music/Playlists - SOLUTION.

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists.The 100% successful solution is to uninstall/reinstall Spotify App.DO NOT clear cache or 'force stop' beforehand, just simply uninstall and reinstall.Open rein...

Newbie

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists. The 100% successful solution is to uninstall/reinstall Spotify App. DO NOT clear cache or 'force stop...

DannyFL

Roadie

456 Views

1 replies

1 likes

  • 456 Views
  • 1 replies
  • 1 likes