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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6859 Views

0 replies

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Last.fm Log-in Error on Mobile App

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, and I have reinstalled the app a few times now (had...

Casual Listener

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, ...

AdamAG

Casual Listener

469 Views

2 replies

0 likes

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There is no option to cancel my free premium trial in the subscription page

I can't find any options to cancel my free trial before the trial ends. This is ridiculous. There is also no option to delete my account. I have tried contacting Spotify and so far no response.

Visitor

I can't find any options  to cancel my free trial before the trial ends. This is ridiculous. There is also no option to delete my account. I have tried contacting Spotify and so far no response....

arzhie18

Newbie

1324 Views

2 replies

0 likes

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my phone reboots when starting spotify

Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify.Since i though it was all about my phone i restored it to factory data (even usi...

Casual Listener

Hi.   First of all, sorry about my english.   The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify. Since&nbs...

MichaelJerzak

Composer

535 Views

3 replies

0 likes

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Offline Songs

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that somehow those songs that i downloaded stay on my pho...

Casual Listener

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that s...

MichaelJerzak

Composer

380 Views

1 replies

0 likes

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Solved!! Problema con reproduccion offline

Hola.Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero no puedo escucharla en modo offline, queda en segundo ...

Casual Listener

Hola. Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero n...

DannyFL

Roadie

1635 Views

5 replies

0 likes

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Solved!! clear play queue

I would like to clear the play queue. I have premium. I just need the steps. TIA

Newbie

I would like to clear the play queue. I have premium. I just need the steps. TIA

DannyFL

Roadie

1426 Views

1 replies

0 likes

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lost all songs

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

Newbie

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

DannyFL

Roadie

381 Views

1 replies

0 likes

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Solved!! Downloaded so much music

Downloaded 20gb of music.Works perfectly offline for 2 months.Open up spotify. Everything undowloaded.Lol, **bleep** OFFCancelling my subscription, spotify can go **bleep** itself with its unreliability.over 3000 songs and 200 artists gone.

Newbie

Downloaded 20gb of music. Works perfectly offline for 2 months. Open up spotify.  Everything undowloaded. Lol, **bleep** OFF Cancelling my subscription, spotify can go **bleep** itself with...

DannyFL

Roadie

620 Views

1 replies

0 likes

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Solved!! How to contact Spotify about incorrect charges.

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to find out. Thanks

Casual Listener

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to ...

ErickRGuetta

Community Legend

1225 Views

4 replies

0 likes

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Superuser Contribution Help! my spotify sounds very low

En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??

Newbie

En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??

lachterma-ar

Gig Goer

1288 Views

6 replies

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chewing my data

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb of it and I still have till the 22nd. This is abnorm...

Roadie

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb o...

phxkrausehouse

Roadie

1218 Views

14 replies

0 likes

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Solved!! While listening to playlist at work it changes to the last playlist I listened to at home.

Let me start by saying that this is NOT an issue related to the play queue. I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through my android tablet or on a Bluetooth speaker through my android phon...

Regular

Let me start by saying that this is NOT an issue related to the play queue.    I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through m...

UdderJuice

Regular

2313 Views

6 replies

0 likes

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Samsung's Lollipop Update Loses Music/Playlists - SOLUTION.

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists.The 100% successful solution is to uninstall/reinstall Spotify App.DO NOT clear cache or 'force stop' beforehand, just simply uninstall and reinstall.Open rein...

Newbie

Samsung's recent LOLLIPOP firmware update is causing the loss of saved music and playlists. The 100% successful solution is to uninstall/reinstall Spotify App. DO NOT clear cache or 'force stop...

DannyFL

Roadie

455 Views

1 replies

1 likes

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Solved!! Forgetting shuffle and repeat settings, latest played song + slow app

The last month or so, I've been having issues with Spotify on my android phone. Every time I start the app, I have to find the playlist I want (even though it's the last one I listened to), which then takes forever to open, and then I manually have t...

Newbie

The last month or so, I've been having issues with Spotify on my android phone. Every time I start the app, I have to find the playlist I want (even though it's the last one I listened to), which the...

DannyFL

Roadie

1304 Views

1 replies

0 likes

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Galaxy S4

I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me !

Newbie

I can't download my music for listen it offline, it's say : Download stoped, your device is full.. But it's false, please help me ! 😧

ErickRGuetta

Community Legend

557 Views

1 replies

0 likes

bug
Download error
S4
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Android Version Problems

I have two annoying problems with Spotify for Android:I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification area to unpause music.I pause music and after more minute...

Casual Listener

I have two annoying problems with Spotify for Android: I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification are...

Shinjikum

Casual Listener

682 Views

5 replies

0 likes

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Spotify deleted all my offline playlists, vacation ruined!

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 22 hour drive ahead of me, which wouldn't be too bad...

Roadie

Spotify has been on a downward slide for a while now. I was going to cancel 4 accounts (family) after the unusable 1.0 update, but stuck with it after finding a workaround to 0.9. Tomorrow I have a 2...

taedium

Roadie

884 Views

4 replies

1 likes

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Local File

Hi, I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear them at my Spotify Desktop App but not on my Mobile App. Do you have any Ide...

Visitor

Hi,    I use Spotify Premium, I aso have the App on my Android Phone but the Problem is that I can't hear my local files on my Phone. I synchronized them and I can see and hear ...

DannyFL

Roadie

849 Views

6 replies

0 likes

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htc one m8 - lost albums in my music.....Please help

I hope some one can help? I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my HTC. If I go to Your Music and go to albums, all I get is...

Newbie

I hope some one can help?  I have a premium account. It is mirrored on my Samsung Galaxy Tab S tablet and on my HTC One m8. This morning on my commute to work I was unable to get my music on my ...

DannyFL

Roadie

635 Views

3 replies

0 likes

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