Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210865 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210865 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561290 Views

78 replies

3 likes

  • 561290 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463124 Views

575 replies

39 likes

Account
Free
  • 463124 Views
  • 575 replies
  • 39 likes

Spotify usING all my data when it's in offline mode.

Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?

Casual Listener

Title says it all. I have had spotify offline for the past two days and when I checked my data usage Spotify has used 2.6 of my data plan. Is there a reason for this?

Cca

Casual Listener

714 Views

2 replies

0 likes

  • 714 Views
  • 2 replies
  • 0 likes

skips . during songs

spotify skips all the time during songs. I've already deleted and reinstall the apt with no success

Newbie

spotify skips all the time during songs. I've already deleted and reinstall the apt with no success

jean3601

Community Legend

971 Views

3 replies

0 likes

  • 971 Views
  • 3 replies
  • 0 likes

Solved!! Trouble connecting to Facebook

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I registered and signed up using Facebook ( that spotify acco...

Casual Listener

Hello I am having trouble connecting to Facebook friends, it says I cannot connect to Facebook because my Facebook account is connected to another spotify account. When I first got spotify I register...

jean3601

Community Legend

995 Views

3 replies

0 likes

  • 995 Views
  • 3 replies
  • 0 likes

Spotify app keeps crushing

I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used internet connection my spotify just stops playing. So ba...

Casual Listener

I've already tried the clean uninstall, install of spotify from my sd card but this problem is just seems to be constant for a while now. Every time I open my browser or any other app that used inter...

537 Views

0 replies

0 likes

spotify app keeps crushing
  • 537 Views
  • 0 replies
  • 0 likes

xperia z3 compact wi-fi issue

the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet).it works only when I switch the connection to mobile data.what is the problem?

Newbie

the app doesn't connect to the internet when Wi-Fi connection is turned on (but I can surf the internet). it works only when I switch the connection to mobile data. what is the problem?

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes

Why doesn't Spotify App save my preference about shuffling, repeating all or track modes?

Ok, I use Spotify for a long time and love it. I have Premium account as well. But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my preference about them. These modes are always unchosen. Is th...

Newbie

Ok, I use Spotify for a long time and love it. I have Premium account as well.   But, I fed up with choosing shuffle mode or other repeat modes every time I open the app. It does not save my p...

ArnoldvGestel

Casual Listener

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Spotify randomly shuffling

I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albums out of order. Is this a known problem?

Regular

I have Spotify premium, and even if I don't ask it to, Spotify will shuffle my playlists. I do use Connect over multiple devices, but I've turned off shuffle on all of them. Still, it plays albu...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Having trouble with Lock Screen controls

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music. When I try and do so the timer just sits at the selected time unless I close t...

Casual Listener

I've got a Samsung Galaxy S5 with a premium account and while I can use the lock screen to change songs I can't use the lock screen to select specific points in the music.   When I try and do ...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Won't login

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

Visitor

My account is fine on my computer but on my phone when I try to login it's take like 5 min then at the end it never works

kbrooksc

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Music completely disappeared after new phone

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

Casual Listener

I got a new phone today and after I logged into Spotify with my new phone, there was nothing saved, playlists nor music.

Cespinosa1520

Casual Listener

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Ads not playing

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will completely lock me out of lstening to any music unti...

Newbie

I know this complaint seems odd by the title, but for some reason the "watch this video to recieve 30 minutes of free music" ad will not play; it just shows a blank screen. As a result the app will c...

886 Views

0 replies

0 likes

  • 886 Views
  • 0 replies
  • 0 likes

I try to reset my password but a page pops up saying Sorry your form has expired... I need help

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? Please help.

Newbie

When I try to reset my password,I get the email sent to me then I click the link type in what I want my new password to be but I press enter and it says Sorry Form has expired. What does that mean? P...

646 Views

0 replies

0 likes

  • 646 Views
  • 0 replies
  • 0 likes

Why can't I log into my account even when I reset the password?

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, not going to pay monthlyrics for something with so ma...

Newbie

How come I can't log into my account I keep getting wrong username and password and I can't have any space in between the words which I didnt, I even reset my password, well I guess Pandora it is, no...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

No internet connection when WiFi is working perfectly - Android Note 4

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G.I am using the most recent update of Spotify on Android 5.0.1 on a Samsung Note 4 I have tried re-installing it multiple t...

Newbie

My wifiis running perfectly at my house yet Spotify is not letting me connect still. However, It lets me connect when I'm on 3G. I am using the most recent update of Spotify on Android 5.0.1 on a Sa...

brnmndt

Newbie

1427 Views

2 replies

0 likes

  • 1427 Views
  • 2 replies
  • 0 likes

Spotify closes when using other apps

Hello, my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic.The whole app closes itself after some seconds and I have to restart Spotify. When I am runnig Spotify on my smartphone and the app is open, n...

Newbie

Hello,   my Spotify App shuts down every time when I swith to another App, f.e. Whatsapp, Facebook, runtastic. The whole app closes itself after some seconds and I have to restart Spotif...

user-removed

Not applicable

1728 Views

1 replies

0 likes

  • 1728 Views
  • 1 replies
  • 0 likes

Downloaded music appears not always to be downloded..? Also VERY slow to open playlist list??

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? If a song is not there, why is it marked as download...

Community Legend

music I have downloded to my Samsung Galaxy S5 phone, marked as downloaded by song title, often appears to be NOT downloaded after all. Device starts downloading before it can play it. Why is this? I...

1556 Views

0 replies

0 likes

downloaded
Offline listening
slow
  • 1556 Views
  • 0 replies
  • 0 likes

Not possible to swipe songs anymore

I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switch a song easily by using my finger swiping over the...

Newbie

I've installed my Nexus 7 (2012) in the dashboard of my car. I really like to use spotify there but after an update the swipe function doesn't work anymore. So before I had this problem i could switc...

455 Views

0 replies

0 likes

  • 455 Views
  • 0 replies
  • 0 likes

App problem on Galaxy S6

I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse songs. Loudness always works. What can I do?

Newbie

I noticed a problem with the app on my S6. Practically when the smartphone will lock screen you no longer can change the song using the keys of the earphones. Only with screen on I can browse so...

439 Views

0 replies

2 likes

  • 439 Views
  • 0 replies
  • 2 likes

Payment not accepted

Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?

Casual Listener

Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?

driveflanger

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

locked out of my account

I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?

Newbie

I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes