Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202464 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547241 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455146 Views
571 replies
38 likes
Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?
Hello! I m in big trouble... I ve always payed my spotify premium with Postepay and now spotify keeps telling me tha my payment is not accepted... why..?
Community Legend
379 Views
1 replies
0 likes
I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?
I got a new phone and I downloaded spotify and I can't get into my account. I have attempted to change my password several times and still can't get in. What do I do?
319 Views
0 replies
0 likes
Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I haven't used up the 3333 song limit, there is well o...
Just got a new phone after the old one broke, so when i installed spotify everything seemed to work perfectly, but now It wont load over local files, i checked the support page on android phones, I h...
332 Views
0 replies
0 likes
Hello...I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone:My girlfriend's phone: Somebody can help me?Thanks...
Hello... I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone: ...
744 Views
0 replies
0 likes
Hey, Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, then turn a third song or playlist on my tablet? Or run differe...
Hey, Can I use my spotify account on different devices at the same time? For example - I'm playing one song on my laptop but then I go to another room and turn another song on my mobile, the...
Not applicable
1809 Views
3 replies
0 likes
Just noticed this a couple weeks ago. I'll be listening to an album straight through. If I pause and then wish to restart, it starts shuffling within the same artist, even though shuffle has not been selected. Then, when I manually select the song wh...
Just noticed this a couple weeks ago. I'll be listening to an album straight through. If I pause and then wish to restart, it starts shuffling within the same artist, even though shuffle has not been...
Casual Listener
809 Views
5 replies
0 likes
I made a account with a whatever email now I can't remember and I'm afraid it'll keep charging me please help!
I made a account with a whatever email now I can't remember and I'm afraid it'll keep charging me please help!
Community Legend
670 Views
3 replies
0 likes
I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because I can't contact an actual person to get the issue r...
I applied for student premium twice and a message said it didn't work when I pressed submit. But my account was charged twice and I still don't have premium. I'm getting extremely aggravated because ...
279 Views
0 replies
0 likes
I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their own.
I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their o...
Casual Listener
780 Views
2 replies
0 likes
I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner). Logging out and in again doesn't help, nor does uninstalling and r...
I'm using a Nexus 7 (latest OS) and I have no recommended stations showing. (The only option I have when I select 'Radio' is the add new stations button in the top right hand corner). Logging ...
274 Views
0 replies
0 likes
How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please
How do I create spotify app after previous deleted and have account account Is setup ?? On Samsung S6 please
303 Views
0 replies
0 likes
Hello, I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files from my old computer on this one. Is there a way I can transf...
Hello, I just bought myself a new computer, and can immidiatly listen to all songs that are from Spotify on my newly downloaded Spotify application. However, I cannot listen to local files...
Casual Listener
17715 Views
4 replies
1 likes
Hi, I have a new note 5 (920c version). My previous phone was note 4. On my new phone samsung equlizer (or any other equilizer) does not effect music at all. However equilizers workd in google music. I think there is a problem with android 5.1 and sp...
Hi, I have a new note 5 (920c version). My previous phone was note 4. On my new phone samsung equlizer (or any other equilizer) does not effect music at all. However equilizers workd in goog...
Casual Listener
596 Views
2 replies
0 likes
I have a zte quartz Android phone, O S is z797cv1.0.0b05I also have Spotify premium, allowing me to download playlists to my phone. Here's my problem: my playlists keep downloading to internal casche. I have followed the instructions for switching my...
I have a zte quartz Android phone, O S is z797cv1.0.0b05 I also have Spotify premium, allowing me to download playlists to my phone. Here's my problem: my playlists keep downloading to internal ca...
Regular
1162 Views
5 replies
1 likes
I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. How do I get back to keeping them downloaded? My Wi-F...
I have been listening to these downloaded playlists for some time now, but most one or two songs from several playlists are no longer available offline and I have to download them again and again. Ho...
341 Views
0 replies
0 likes
Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the remote of the Amazon Fire TV. In this cas the time d...
Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the r...
742 Views
0 replies
0 likes
Does anybody know if they will ever implement a feature that allows you to remove songs from a playlist on a phone, instead of having to do it on a computer? (Premium user) Thanks in advance.
Does anybody know if they will ever implement a feature that allows you to remove songs from a playlist on a phone, instead of having to do it on a computer? (Premium user) Thanks in advance.
Community Legend
854 Views
1 replies
0 likes
It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?
It seems I can only select recipients from my facebook friends. Is there a trick to get also users that only have a spotyify user id to show up in this?
Not applicable
1059 Views
1 replies
0 likes
So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying
So when I try to use the search feature to look for a song in my play list spotify crashes every time. It's been happening for a few months now and very annoying
Not applicable
434 Views
1 replies
0 likes
Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but every time I change it, it tells me my session has bee...
Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but eve...
Not applicable
449 Views
1 replies
0 likes
