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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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android tablet

Some Songs Won't Play Help Its The Gray Ones 

Casual Listener

Some Songs Won't Play Help 😕 Its The Gray Ones 

303 Views

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. Can't access my account put wrong email

I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Please help

Newbie

I made a new account and bought premium and I put the wrong email and now I can't access the account. I don't know what to do. I can't put forgot password cause it sends it to the random email. Pleas...

jean3601

Community Legend

315 Views

1 replies

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Spotify won't install

I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.

Newbie

I have a galaxy s4. I have been trying to install Spotify it just doesn't load and never finishes. does anybody have suggestions on how to fix it.

driveflanger

Community Legend

494 Views

1 replies

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Solved!! Spotify Connect - "Sorry! Can't play this content while connected to another device"

From Android to PC/Spotify-enabled unit. The Android app refuses to start a song of my choosing. It gives the error message in the title. It will, however, let me start a playlist and Connect it over to the PC. The Next/Prev buttons work, and I can c...

Casual Listener

From Android to PC/Spotify-enabled unit.   The Android app refuses to start a song of my choosing. It gives the error message in the title. It will, however, let me start a playlist and Connec...

zyrphath

Casual Listener

9686 Views

1 replies

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Song Playback Issues

Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye West has a 2 minute silent intro for "Illest Mother**...

Casual Listener

Cage the Elephant's album "Thank You Happy Birthday" has the song "Right Before My Eyes" play at the end of the song "Flow." Also, "Watch the Throne [Deluxe Edition (Explicit)]" by Jay Z and Kanye We...

TheMisterPerson

Casual Listener

1492 Views

1 replies

0 likes

cage the elephant
duplicate
Duplicate Song
duplicates
duplication
Jay Z
kanye west
no sound
Playback problem
silent
song bug
Song Duration
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Spotify doesn't link to Facebook

Hi,as written in the title, my spotify account 'giommariacarboni' doesn't link to my Facebook profile. It asks me for permissions but at last it does not connect the two profiles.

Casual Listener

Hi, as written in the title, my spotify account 'giommariacarboni' doesn't link to my Facebook profile. It asks me for permissions but at last it does not connect the two profiles.

jean3601

Community Legend

592 Views

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Premium

If you buy premium can you choose what song you want to play anytime or do you have to shuffle play on a iPhone

Casual Listener

If you buy premium can you choose what song you want to play anytime or do you have to shuffle play on a iPhone

jean3601

Community Legend

307 Views

1 replies

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I signed up to premium and now i can't get rid of it

HiI signed up to the 30 free day trial and now now I can't get rid of it.At the same time as not being able to get rid of it I also can't log back in to my around and I have changed my password and it still won't let me log back in.What shall I do ab...

Newbie

Hi I signed up to the 30 free day trial and now now I can't get rid of it. At the same time as not being able to get rid of it I also can't log back in to my around and I have changed my passwo...

jean3601

Community Legend

487 Views

1 replies

1 likes

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Spotify will not let me download songs to my mobile via Wifi.

The Android app is demanding that I use cellular data to download songs. Previously I've been able to download over wifi only. This requirment has only appeared for the fist time this month and has caused me to drastically overshoot my data limit. Th...

Newbie

The Android app is demanding that I use cellular data to download songs. Previously I've been able to download over wifi only. This requirment has only appeared for the fist time this month and ...

jean3601

Community Legend

557 Views

1 replies

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Can not change volume in latest update (mobile)

Updated spotify on my Android phone and now there is no icon for volume control anymore. It used to be a speaker icon in the right lower corner but it is gone.Nothing to be found in dropdown menus either. No mention of it in help section.I'm tired of...

Casual Listener

Updated spotify on my Android phone and now there is no icon for volume control anymore. It used to be a speaker icon in the right lower corner but it is gone. Nothing to be found in dropdown menus ...

jean3601

Community Legend

860 Views

1 replies

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Solved!! Can't press my songs directly but was working before.

I got a new phone recently but previously I was using Spotify on a Samsung Galaxy Tab 4, it was working fine, I could press any song and everything and I wasn't premium, now I have a Samsung Galaxy s5 and I downloaded Spotify, logged in, and all the ...

Newbie

I got a new phone recently but previously I was using Spotify on a Samsung Galaxy Tab 4, it was working fine, I could press any song and everything and I wasn't premium, now I have a Samsung Galaxy s...

jean3601

Community Legend

545 Views

1 replies

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Release Notes - Spotify for Android (3.3.0)

What's new in this version (3.3.0) New: Say hello to our new colour. Nice, isn't it? New: You remember how you sort your playlists. Now we do too. Fixed: Some performance and stability issues. Fixed: We’ve improved scrobbling with Facebook.

Spotify Legend

  What's new in this version (3.3.0)   New: Say hello to our new colour. Nice, isn't it? New: You remember how you sort your playlists. Now we do too. Fixed: Some performance an...

jjjjjjjjjkjkjk

Regular

2315 Views

9 replies

1 likes

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Spotify Galaxy A5

Usando Wi-fi ou 4G o app trava, toca a música que quer, fica muito lento. Tenho poucos apps instalados, portanto não é a memória. Já reinstalei e nada. Pensando seriamente em procurar outro streaming. A Spotify não tem um link para resolução de probl...

Newbie

Usando Wi-fi ou 4G o app trava, toca a música que quer, fica muito lento. Tenho poucos apps instalados, portanto não é a memória. Já reinstalei e nada. Pensando seriamente em procurar outro streaming...

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LOST PLAYLIST!

I have lost at least 20 self-made playlists since I last logged onto my PC (Windows 10) and I have 'lost' these playlists. They are all still on my Kindle, which hasn't had any updates.. I have tried all suggestions, deleted playlist option, nothing ...

Newbie

I have lost at least 20 self-made playlists since I last logged onto my PC (Windows 10) and I have 'lost' these playlists. They are all still on my Kindle, which hasn't had any updates.. I have tried...

user-removed

Not applicable

478 Views

1 replies

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LOST PLAYLIST. AGAIN.
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How to cancel account

Newbie

givemesome2920

Newbie

552 Views

2 replies

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Frustrating Spotify bug on HTC One

Hi there First post - I was wondering if anyone else was suffering with this bug: whenever I play music from Spotify my HTC One will have a little mental breakdown and start triggering all sorts of other apps that use audio -it will try to redial the...

Casual Listener

Hi there First post - I was wondering if anyone else was suffering with this bug: whenever I play music from Spotify my HTC One will have a little mental breakdown and start triggering all sorts of...

bawejakunal

Newbie

2042 Views

7 replies

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Bluetooth falls out between songs

Hi community, General question to the community, and the moderators:Does anyone have tips to solve bluetooth shareplay falling out between tracks on bluetooth based headset devices? The headset works perfectly fine when using other apps for playing l...

Newbie

Hi community,    General question to the community, and the moderators: Does anyone have tips to solve bluetooth shareplay falling out between tracks on bluetooth based headset devices?&...

Osmodius

Gig Goer

458 Views

2 replies

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Spotify can't see offline playlists on microsd card!

I'll try to keep this as brief as possible.Device: Sony Xperia Z3Microsd: SanDisk Ultra 64gbI initially had some trouble getting the offline playlists to save to my microsd card. I have about 15gb of music I want offline, so saving it all to a micros...

Newbie

I'll try to keep this as brief as possible. Device: Sony Xperia Z3 Microsd: SanDisk Ultra 64gb I initially had some trouble getting the offline playlists to save to my microsd card. I have abo...

327 Views

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Android Cat B15Q won't download offline songs to memory card, only on internal phone memory.

Hello everyone. I tried solving my issue, following the guide on Spotify help page.Settings, delete files and cache.But files will still be downloaded to internal phone memory, and not on the SD card.Its empty and 32GB storage. The files is around 2G...

Newbie

Hello everyone.   I tried solving my issue, following the guide on Spotify help page. Settings, delete files and cache. But files will still be downloaded to internal phone memory, and not o...

346 Views

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