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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390924 Views

545 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8162 Views

0 replies

7 likes

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search function not working

I am connected to my WiFi, signal is strong. I can listen to music but can't search for artists to add onto playlists. I am getting an error message, please try again. Help please.

Casual Listener

I am connected to my WiFi, signal is strong. I can listen to music but can't search for artists to add onto playlists. I am getting an error message, please try again. Help please.

M0HX

Community Legend

1380 Views

4 replies

0 likes

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Release Notes - Spotify for Android (3.0)

What's new in this version (3.0) New: The main player and mini player have a shiny new look. New: You can now swipe to change tracks in the mini player. Fictitious: This app contains only artificial additives.

Spotify Legend

  What's new in this version (3.0)   New: The main player and mini player have a shiny new look. New: You can now swipe to change tracks in the mini player. Fictitious: This...

charnode

Casual Listener

9291 Views

52 replies

2 likes

  • 9291 Views
  • 52 replies
  • 2 likes

Lollipop offline - problems with stuttering

Hi, I'm wearing out one supporter after another with the Spotify team and am close to simply trying out another music source. But my Spotify knows me so well by now, it's like an old comfy boyfriend! Please help so I won't have to start over with a n...

Regular

Hi,   I'm wearing out one supporter after another with the Spotify team and am close to simply trying out another music source. But my Spotify knows me so well by now, it's like an old comfy b...

425 Views

0 replies

0 likes

  • 425 Views
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  • 0 likes

Login failure

Whenever I login using the app it says invalid username or password. But when I login through the website I succesfully logged in using the same username and password. I even reinstall the app but still the problem persist.

Casual Listener

Whenever I login using the app it says invalid username or password. But when I login through the website I succesfully logged in using the same username and password. I even reinstall the app but st...

342 Views

0 replies

0 likes

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  • 0 replies
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Shuffle play offline songs

Hi.Can't seem to resolve this problem.For the last few days when trying to shuffle offline songs during offline mode only two or three songs will play. Spotify will then pick a song that is not available offline and freeze.Have tried uninstalling and...

Casual Listener

Hi. Can't seem to resolve this problem. For the last few days when trying to shuffle offline songs during offline mode only two or three songs will play. Spotify will then pick a song that is not a...

thefullards74

Casual Listener

448 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs not saving

My songs arnt saving correctly to my your music somtimes it will only sav one or to of a album other times it wont save at all or it will and as soon as i exit it on my fone.or pc and open it up there gone any one know how to fix this

Newbie

My songs arnt saving correctly to my your music somtimes it will only sav one or to of a album other times it wont save at all or it will and as soon as i exit it on my fone.or pc and open it up ther...

dinomight

Spotify Star

409 Views

1 replies

0 likes

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  • 1 replies
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Equalizer on HTC One M8

I recently read an article saying that Spotify finally put an equalizer setting in the iOS version of the app. It mentioned it was an exclusive update to iOS only to later correct itself saying, "The Android version has always had an equalizer". I'm ...

Casual Listener

I recently read an article saying that Spotify finally put an equalizer setting in the iOS version of the app. It mentioned it was an exclusive update to iOS only to later correct itself saying, "The...

pepepepe

Newbie

4030 Views

2 replies

0 likes

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Phone crashes when I open Spotify

Sometimes it freezes the phone and I have to reboot it manually, sometimes it reboots immediately. Very annoying. Note that this does not occur when I have managed to turn on offline mode.The app is basically unusable for me as 9 out of 10 times my p...

Regular

Sometimes it freezes the phone and I have to reboot it manually, sometimes it reboots immediately. Very annoying.  Note that this does not occur when I have managed to turn on offline mode. Th...

koningfelix

Regular

451 Views

2 replies

0 likes

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  • 2 replies
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Songs skipping

I have an android phone. Sometimes my songs skip around - the song will start to play then it skips to the next song, or sometimes a bunch of songs. Not certain if it's Android or specifically my phone. I tried uninstalling/reinstalling. I tried high...

Casual Listener

I have an android phone. Sometimes my songs skip around - the song will start to play then it skips to the next song, or sometimes a bunch of songs. Not certain if it's Android or specifically my pho...

lavant

Casual Listener

504 Views

2 replies

0 likes

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  • 2 replies
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I Have Spotify Premium and I'm Having Issues with Local Files

Hey all, I have a Galaxy Note 3 and I'm having really annoying problems with local files. I'd add them, and then they would be grayed out, a few minutes later. Sometimes, I'd add them, and they'd go gray immediately. I read all the threads I could fi...

Newbie

Hey all,   I have a Galaxy Note 3 and I'm having really annoying problems with local files. I'd add them, and then they would be grayed out, a few minutes later. Sometimes, I'd add them, and t...

345 Views

0 replies

0 likes

  • 345 Views
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Going to blank screen and freezing

I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated.Since this, my app freezes while loading anything and I have to reset my device for it to work again.I have uninstalled the app and downloaded it again b...

Newbie

I have a HTC One M8, it has recently upgraded to new software. Spotify has also recently updated. Since this, my app freezes while loading anything and I have to reset my device for it to work aga...

kikyz1313

Newbie

681 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Android spotify high network usage/stop playing

Hi all.Strange things been happening lately. For the last few weeks since one of the updates, spotify randomly uses over 5Mbps of data but stops playing tracks mid song. But if i skip the song, it bumps up traffic to 10Mpbs, buffers and starts to pla...

Casual Listener

Hi all. Strange things been happening lately. For the last few weeks since one of the updates, spotify randomly uses over 5Mbps of data but stops playing tracks mid song. But if i skip the song, i...

cylaar

Casual Listener

620 Views

2 replies

0 likes

High data usage pausing
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HELP! How to move own playlist from spotify to PC or ipod

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way? If not. does anybody know a way to get the plaliyt on to ipod? I pay 9.99 per month and I do not want to use prem...

Visitor

Hi am Premium because I would like to have some from Spotify playlist on my desktop. but I do not manage to get it done. Is there a way?    If not. does anybody know a way to get the plal...

user-removed

Not applicable

600 Views

3 replies

0 likes

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  • 3 replies
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can be deleted

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Newbie

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boracetin

Roadie

401 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Some synced local files won't play on spotify

I've tried to google the problem from a while now, but can't find any solutions. I have recently downloaded some mp3 files from youtube using clipconverter.cc When I tried to sync those local files to my phone, only some of them worked. No songs are ...

Casual Listener

I've tried to google the problem from a while now, but can't find any solutions. I have recently downloaded some mp3 files from youtube using clipconverter.cc When I tried to sync those local fil...

cybae0804

Newbie

1563 Views

4 replies

0 likes

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  • 4 replies
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Android completely broken

Been using Spotify for year and since lolipop its been terrible. First the lock screen stopped dislaying a media hub, had to work around that, since the lastest update its 100% broken.All my music went offline DISPITE having premium for god knows how...

Newbie

Been using Spotify for year and since lolipop its been terrible. First the lock screen stopped dislaying a media hub, had to work around that, since the lastest update its 100% broken. All my musi...

DasPeter

Community Legend

440 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Can't delete empty playlist folder in the new Spotify Android update.

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING imaginable to try and delete that Timbaland playlist in the bott...

Music Fan

Here is my desktop Spotify playlist http://i.imgur.com/S5b3E.jpg and here is my mobile Spotify playlist http://i.imgur.com/B6faU.png Now for some reason or another, I've tried EVERTHING ima...

veve-351

Newbie

20791 Views

64 replies

2 likes

  • 20791 Views
  • 64 replies
  • 2 likes

Not syncing properly with Wifi and other issues

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone and then reform loaded the new version from the pla...

Music Fan

With the new update spotify on my phone will no longer properly connect to my wifi, it keeps showing the not connected message, I have cleared catch and data, uninstalled spotify, restarted my phone ...

jamesdean74

Casual Listener

2555 Views

16 replies

1 likes

  • 2555 Views
  • 16 replies
  • 1 likes

Cannot reset new password

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

Newbie

I have tried multiple times to reset my password. But before being accepted my new password, I get a message that the form sent has expired.

Jason

Spotify Legend

810 Views

1 replies

0 likes

Passwordrelease.
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offline music disappeared

Hey! I have a problemw with offlinem music on HTC m7.I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musicvia the offline mode earlier, but today it just disa...

Casual Listener

Hey! I have a problemw with offlinem music on HTC m7. I am now in Kenya, and in the place wherei stay there is no wi fi, and internet connection is poor. I have had downloaded all my favouritem musi...

ragmar322

Casual Listener

1458 Views

4 replies

0 likes

offline files gone
offline mode
Offline playlists unavailable
  • 1458 Views
  • 4 replies
  • 0 likes