Help Wizard

Step 1


Abo ausversehe gekündigt

Abo ausversehe gekündigt

28.03.2023 ausversehen gekündigt angemeldet mit ********@*********
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1 Reply

Hey @Laknz,


Thank you for reaching out here in the Community.We hope you don't mind us answering in English as this is the official language of the forum.


By saying that your subscription is cancelled, you got us thinking that your payment might not go though successfully. Therefore, your account is going to revert to free service.  No worries - if you've accidentally unsubscribed - you can always subscribe again.  


We'd suggest that you check out your Receipts page. There you should be able to see all your charges and check if your payment has failed. If that's the case, we'd recommend that you try subscribing again using a different payment method. It's also a good idea to use an incognito window to avoid the possible issues that the data stored in your browser may cause.


On this page you can find some troubleshooting steps on failed payments as well. 


Hope this helps. Let us know how it goes 🙂 

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