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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842987 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842987 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14380 Views
  • 1 replies
  • 0 likes
  • 14380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes when I go to settings (gear symbol)

I have a Samsung galaxy tab s (model SM-T707A) running android version 5.0.2. Ever since the Spotify upgrade, I cannot get into the settings (as noted by the gear symbol). When tapped, I get booted out of spotify. I already reloaded spotify and have ...

  • Newbie
  • I have a Samsung galaxy tab s  (model SM-T707A) running android version 5.0.2. Ever since the Spotify upgrade, I cannot get into the settings (as noted by the gear symbol). When tapped, I get bo...
  • Novy
  • Moderator
  • 1540 Views
  • 4 replies
  • 1 likes
  • 1540 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify not playing music or podcasts

PlanPremium DeviceLGV30Operating SystemAndroid 9.0 My Question or IssueI am unable to play podcasts or music on Spotify from my lgv30. When I select play, nothing happens, the audio does not play, or move on the time line. This occurring on all podca...

  • Regular
  • Plan Premium   Device LGV30 Operating System Android 9.0   My Question or Issue I am unable to play podcasts or music on Spotify from my lgv30. When I select play,  nothing ha...
  • Novy
  • Moderator
  • 356 Views
  • 7 replies
  • 2 likes
  • 356 Views
  • 7 replies
  • 2 likes

Superuser Contribution Podcasts stopping, won't resume playback without restart

PlanPremiumCountryUSADevice(Samsung Galaxy S10e)Operating System(Android version 11) My Question or IssueSo recently Spotify has started randomly stopping podcast episodes and when I go to try and resume it, the episode screen looks as if I never sta...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy S10e) Operating System (Android version 11)   My Question or Issue So recently Spotify has started randomly stopping podcast episodes an...
  • Novy
  • Moderator
  • 728 Views
  • 2 replies
  • 0 likes
  • 728 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded playlists disappear from folders

PlanPremium DuoCountryArgentinaDeviceMotorola Moto One Fusion (2021)Operating SystemAndroid 10 My Question or IssueIn my spotify account I have several folders created with several playlists in each one, when I download one of them it disappears from...

  • Visitor
  • Plan Premium Duo Country Argentina Device Motorola Moto One Fusion (2021) Operating System Android 10   My Question or Issue In my spotify account I have several folders created with s...
  • Novy
  • Moderator
  • 224 Views
  • 1 replies
  • 2 likes
  • 224 Views
  • 1 replies
  • 2 likes

Superuser Contribution Lyrics did not show up

PlanPremiumCountryMalaysia DeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueMy account did not show up lyrics feature. I've tried to log in another device where other account can use the feature. However when the device log i...

  • Casual Listener
  • Plan Premium Country Malaysia   Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue My account did not show up lyrics feature. I've tried to log in a...
  • sheqal98
  • Casual Listener
  • 730 Views
  • 3 replies
  • 0 likes
  • lyric
    lyrics
  • 730 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution the operation is not supported if the device is not the active playback device

Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device. When i try to "shuffle play" my downloaded songs, spotify on my watch s...

  • Music Fan
  • Hello. I am using Samsung Gear Sport smartwatch. Spotify version is 2.2.2 Spotify does not recognize "Jabra Elite 65t" and "Taotronics BH16". I dont have another bluetooth device.    Whe...
  • user-removed
  • Not applicable
  • 28652 Views
  • 23 replies
  • 5 likes
  • tizen
    TizenOS
  • 28652 Views
  • 23 replies
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Superuser Contribution Static Noise on local files on Android phone

Hello, I have a premium plan in the US, a pixel 4A, and the local files are from itunes on a macbook pro 2020. Both are on the same account and wifi. I have other local files that work perfectly fine on my computer and my phone with no static issues ...

  • Regular
  • Hello, I have a premium plan in the US, a pixel 4A, and the local files are from itunes on a macbook pro 2020. Both are on the same account and wifi.   I have other local files that work perfe...
  • Ivan
  • Spotify Legend
  • 486 Views
  • 5 replies
  • 0 likes
  • Android
    local files
    pixel 4a
    static
  • 486 Views
  • 5 replies
  • 0 likes

[Mobile] App crashes, what is playing does not match what app indicates.

Android version 11, Samsung Galaxy Note 10+ T-Mobile, Spotify App version 8.6.30.889 I have had this on going issue with the App. I listen to a podcast and then have to step out of car, or go in for the day. When I return to Spotify it shows a podcas...

  • Visitor
  • Android version 11, Samsung Galaxy Note 10+ T-Mobile, Spotify App version 8.6.30.889   I have had this on going issue with the App.  I listen to a podcast and then have to step out of car...
  • abby083
  • Visitor
  • 242 Views
  • 2 replies
  • 2 likes
  • Mobile
  • 242 Views
  • 2 replies
  • 2 likes

Superuser Contribution Repeating 'age confirmation' requests when trying to play from an album

PlanPremium (three-month trial period)CountrySouth KoreaDeviceGalaxy S21 UltraOperating SystemAndroid 11 My Question or IssueI subscribed to Spotify Premium on the 2nd of February, when it was launched (finally) in Korea.The one big problem on the mo...

Screenshot_20210204-235717_Spotify.jpg
  • Visitor
  • Plan Premium (three-month trial period) Country South Korea Device Galaxy S21 Ultra Operating System Android 11   My Question or Issue I subscribed to Spotify Premium on the 2nd of Feb...
  • dianakhvan89
  • Casual Listener
  • 1677 Views
  • 16 replies
  • 3 likes
  • 1677 Views
  • 16 replies
  • 3 likes

Superuser Contribution Music stops playing, shows incorrect currently playing song

PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemAndroid My Question or IssueStarting sometime in the last two weeks, Spotify just stops playing every few minutes. Happens on both regular playlists, like Discover Weekly and also podcasts. I have ...

  • Newbie
  • Plan Premium Country USA Device OnePlus 6T Operating System Android   My Question or Issue Starting sometime in the last two weeks, Spotify just stops playing every few minutes. Happen...
  • Ivan
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starts in background and app does not show that it is playing

PlanPremiumCountryLithuaniaDeviceSamsung s21 ultraOperating SystemAndroid 11 My Question or IssueSpotify starts playing in the background when connected to Bluetooth headphones or car BT system. But the Spotify app does not show that the song is bein...

  • Casual Listener
  • Plan Premium Country Lithuania Device Samsung s21 ultra Operating System Android 11   My Question or Issue Spotify starts playing in the background when connected to Bluetooth headphon...
  • Alex
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clock is connected notification

PlanFamily PremiumCountryBelgiumDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueBasically the same issue as a lot of people have had with the Waze connection notification. Mine is connected to my clock to wake me up and now the...

  • Casual Listener
  • Plan Family Premium Country Belgium Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Basically the same issue as a lot of people have had with the Waze conn...
  • Ivan
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Screen Freezing

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemOne UI 2.5 - Android 10 My Question or IssueThe app keeps freezing after entering a playlist, then trying to go back to the home screen. The app will not respond to input until it is for...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System One UI 2.5 - Android 10   My Question or Issue The app keeps freezing after entering a playlist, then trying to g...
  • user-removed
  • Not applicable
  • 2038 Views
  • 23 replies
  • 2 likes
  • 2038 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Search inside the playlist is gone

Hey I'm a premium user, I use Pixel 2 XL and right now the Search Bar when you swipe down on the top of the playlist is gone. I can't search for my songs inside the playlist now. That is on android. However I can search it from clicking the 3 dots on...

  • Casual Listener
  • Hey I'm a premium user, I use Pixel 2 XL and right now the Search Bar when you swipe down on the top of the playlist is gone. I can't search for my songs inside the playlist now. That is on android. ...
  • unseenlarks
  • Roadie
  • 19221 Views
  • 42 replies
  • 52 likes
  • 19221 Views
  • 42 replies
  • 52 likes

Superuser Contribution Android Auto Steering Controls Disabled for Podcasts

PlanFree/PremiumCountryUnited StatesDevicePixel 5Operating SystemAndroid 11 My Question or IssueWhen playing a song in Spotify using Android Auto through my car, the controls on my steering wheel will map to the next/previous song buttons shown in th...

  • Music Fan
  • Plan Free/Premium Country United States Device Pixel 5 Operating System Android 11   My Question or Issue When playing a song in Spotify using Android Auto through my car, the controls...
  • Novy
  • Moderator
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why is the Good Morning section of most played playlist not showing?

My previous account used to have a good morning or evening tab which I really liked but in my new there is no such featurePlanFreeCountryIndiaDeviceRedmi 9 powerOperating SystemAndroid 11 My Question or Issue

  • Newbie
  • My previous account used to have a good morning or evening tab which I really liked but in my new there is no such feature Plan Free Country India Device Redmi 9 power Operating System Androi...
  • CarlosE
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts, music, play/pause, disconnecting heaephones and randomly stopping playback

Plan PremiumCountry Finland DeviceOneplus 6Operating SystemOxygen os 10.3.10 My Question or Issue1.podcast are glitching all the controls. I cannot control playback through headphones nor lock screen.2. Last played thing (podcast or music) freezes on...

  • Casual Listener
  • Plan   Premium Country Finland     Device Oneplus 6 Operating System Oxygen os 10.3.10   My Question or Issue 1.podcast are glitching all the controls. I cannot contro...
  • CarlosE
  • Moderator
  • 243 Views
  • 3 replies
  • 0 likes
  • Android android10 oneplus oneplus6 playback issue freezing controls lockscreen headphones
  • 243 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Connect not working to AV Receiver, no devices on Windows or Web

Plan: Premium DuoCountry: USDevices:- Google Pixel 4, Spotify App- Dell XPS-15, Windows 10 20H2- Marantz NR1711, latest firmware- 2x Google Nest Minis- Amazon Alexa device (not sure the name/model, it's a room mates) My Question or IssueThere are dif...

  • Casual Listener
  • Plan: Premium Duo Country: US Devices: - Google Pixel 4, Spotify App - Dell XPS-15, Windows 10 20H2 - Marantz NR1711, latest firmware - 2x Google Nest Minis - Amazon Alexa device (not sur...
  • Mihail
  • Spotify Legend
  • 805 Views
  • 4 replies
  • 0 likes
  • 805 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't clean install on Android 11, Spotify is deleting songs when I turn off my phone.

PlanPremiumCountryCanadaDeviceSamsung s20 FE 5gOperating SystemAndroid 11 My Question or IssueSpotify is deleting my songs when I turn off my phone and every odd time signs me out of my accout. Funny enough, if Spotify was in offline mode when I turn...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung s20 FE 5g Operating System Android 11   My Question or Issue Spotify is deleting my songs when I turn off my phone and every odd time signs m...
  • Dacosja
  • Newbie
  • 824 Views
  • 8 replies
  • 2 likes
  • 824 Views
  • 8 replies
  • 2 likes