Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
121985 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
245544 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
607157 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
503934 Views
581 replies
42 likes
All of my Spotify songs, albums and playlists that I downloaded are gone and I don't know what happened.Yesterday (March 24, 2024), I had all my Spotify downloaded songs, playlists and albums here. But today (March 25, 2024), all my Spotify downloade...
All of my Spotify songs, albums and playlists that I downloaded are gone and I don't know what happened. Yesterday (March 24, 2024), I had all my Spotify downloaded songs, playlists and albums here....
Moderator
451 Views
1 replies
0 likes
Can’t log in with any method on tv
Can’t log in with any method on tv
Visitor
1741 Views
7 replies
2 likes
So i wanna listen a song with my friend together but when they try open the link nothings happen.
So i wanna listen a song with my friend together but when they try open the link nothings happen.
Moderator
367 Views
1 replies
0 likes
My Question or IssueI have a downloaded list, but some songs are not downloaded and there is no icon to do it. Do some songs have a restriction?
My Question or Issue I have a downloaded list, but some songs are not downloaded and there is no icon to do it. Do some songs have a restriction?
Spotify Star
893 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueHow do you disable the equalizer? Each time I use my phone, the quality of the music become unsatisfactory. I have a Samsung Galaxy S9+ -- Android 10 ...
Plan Premium Country Philippines Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue How do you disable the equalizer? Each time I use my phone, the quality of...
Moderator
14818 Views
5 replies
1 likes
se queda cargando el album pero no pasa nada y despues me sale volver a intentar y no pasa nada no se ve el album
se queda cargando el album pero no pasa nada y despues me sale volver a intentar y no pasa nada no se ve el album
Spotify Star
428 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceOnePlus6Operating SystemAndroid 9 (OxygenOS 9.09) My Question or IssueCouple days ago I spotted a new issue while using Spotify on my smartphone. When connected to Wi-FI I'm presented with an error "no Internet connectio...
Plan Premium Country Poland Device OnePlus6 Operating System Android 9 (OxygenOS 9.09) My Question or Issue Couple days ago I spotted a new issue while using Spotify on my smartphone...
Casual Listener
7959 Views
10 replies
2 likes
When I press the "download playlist" button, sometimes only some of the songs will be downloaded, as shown by the green down arrow. Some songs will remain not downloaded. This appears to be a bug. I have confirmed they are not downloaded by going off...
When I press the "download playlist" button, sometimes only some of the songs will be downloaded, as shown by the green down arrow. Some songs will remain not downloaded. This appears to be a bug. I ...
Moderator
993 Views
1 replies
0 likes
A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month.This was very frustrating and need this to not happ...
A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month....
Casual Listener
872 Views
2 replies
0 likes
PlanStudent Premium CountryUnited States DeviceXaomi Redmi Note 9S Operating SystemAndroid 10 My Question or IssueSpotify suddenly started using an excessive amount of data for seemingly no reason. I have a mobile plan that allows 5 GB of data a mont...
Plan Student Premium Country United States Device Xaomi Redmi Note 9S Operating System Android 10 My Question or Issue Spotify suddenly started using an exces...
Casual Listener
2779 Views
8 replies
0 likes
PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...
Plan Premium Country Uk Device Samsung Galaxy A325G Operating System Android latest My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...
Regular
758 Views
2 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...
Plan Premium Country Netherlands Device Samsung S21 Operating System Android My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see any...
Moderator
2384 Views
6 replies
1 likes
I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current song that's playing. This also occurs with the media ...
I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current so...
Spotify Star
406 Views
1 replies
0 likes
When I tap on the compressed album art it does not display the album cover on the lock screen
When I tap on the compressed album art it does not display the album cover on the lock screen
Spotify Star
535 Views
1 replies
0 likes
Solo tengo el nombre
Solo tengo el nombre
Community Legend
493 Views
1 replies
0 likes
This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tried different devices and networks, they all have th...
This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tri...
Moderator
1253 Views
1 replies
0 likes
PlanPremiumCountryAmericaDevicePixel 7Operating SystemAndroid My Question or IssueHaving Spotify in offline mode causes the share button to hard crash the app, requiring reopening it and going online to share.
Plan Premium Country America Device Pixel 7 Operating System Android My Question or Issue Having Spotify in offline mode causes the share button to hard crash the app, requiring reop...
Moderator
597 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
433 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy A5Operating SystemAndroid Oreo My Question or IssueWhen I open Spotify on my phone, the message "Restarting App. Won't be long." pops up at bottom of the screen for a few seconds every time, which has b...
Plan Premium Country Australia Device Samsung Galaxy A5 Operating System Android Oreo My Question or Issue When I open Spotify on my phone, the message "Restarting App. Won't be...
Visitor
9822 Views
5 replies
0 likes
Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not my internet or my phone, as if I instead queue a s...
Every single time I try to select a song it pauses for like 15-20 seconds. I've tried uninstalling, clearing the cache, doing both and making sure battery saver is off, nothing works. I know it's not...
Moderator
12730 Views
3 replies
1 likes
