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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5259 Views

0 replies

6 likes

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Superuser Contribution Using Spotify via Sky Q on TV

When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV.I have Sky Q, so I access Spotify via the Apps menu...

Casual Listener

When at home, I use Spotify Via Amazon Alexa most times, but I have recently connected a very nice speaker system to my Panasonic TV which has great sound, so I have started using Spotify via the TV....

6_err-260pegx

Newbie

12863 Views

16 replies

0 likes

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Superuser Contribution Volume ducks randomly on wired streamers

PlanPremiumCountryCanadaDeviceSamsung phone ---> Wired streamersOperating SystemAndroid current revisionMy Question or IssueWhen wired devices have been selected and playing, the volume may randomly reduce in level, or may briefly stop and restart. A...

Casual Listener

Plan Premium Country Canada Device Samsung phone ---> Wired streamers Operating System Android current revision My Question or Issue When wired devices have been selected and playing, the...

MihailY

Moderator

334 Views

1 replies

0 likes

streamer
volume ducks
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Superuser Contribution Local files for Android

Hi everyone!Exciting news for users of Spotify on Android devices: you may have noticed a new feature in your app that has been highly requested in the Community. This feature is Local files! You can now stream all audio files stored in your device u...

Spotify Star

Hi everyone! Exciting news for users of Spotify on Android devices: you may have noticed a new feature in your app that has been highly requested in the Community. This feature is Local files! You...

1126239081

Newbie

4522 Views

8 replies

5 likes

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Superuser Contribution Spotify crashes whenever I try to buy merch

I've tried multiple times but whenever I try to open a link to buy merch both the app and my browser crash. I tried to reinstall both of them but it still doesnt work, I even tried to use a different browser.

Visitor

I've tried multiple times but whenever I try to open a link to buy merch both the app and my browser crash. I tried to reinstall both of them but it still doesnt work, I even tried to use a different...

Vasil

Moderator

523 Views

1 replies

0 likes

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Superuser Contribution Cannot select "Your phone" as playback device on Samsung watch 5 pro

PlanPremiumCountryGermanyDeviceSamsung Galaxy S23 UltraOperating SystemPhone: Android 14Watch: Wear OS 4 My Question or IssueHi. I have Spotify installed on both my watch and my phone. When I try to initiate the playback on my phone using my watch, I...

Regular

Plan Premium Country Germany Device Samsung Galaxy S23 Ultra Operating System Phone: Android 14 Watch: Wear OS 4   My Question or Issue Hi. I have Spotify installed on both my watch a...

alarm9k

Regular

1021 Views

8 replies

0 likes

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Superuser Contribution Deleting downloaded podcasts

I've created a few playlists with certain podcasts added to each. My work takes me out of cellular range so I download the episodes for offline listening. After listening to the I wanted to delete them from their playlists but receive the error messa...

Casual Listener

I've created a few playlists with certain podcasts added to each. My work takes me out of cellular range so I download the episodes for offline listening. After listening to the I wanted to delete th...

OscarDC

Moderator

7950 Views

5 replies

0 likes

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Superuser Contribution Play queue disappears when casting

planPremium CountryUkDeviceAndroid Google pixel phone, Google nest speaker Operating SystemAndroid 14 My Question or IssueI prepared a play queue before connecting to a speaker. For a Bluetooth speaker I can connect and the queue stays in place. When...

Visitor

plan Premium  Country Uk Device Android Google pixel phone, Google nest speaker   Operating System Android 14   My Question or Issue I prepared a play queue before connectin...

Eni

Moderator

352 Views

1 replies

1 likes

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Superuser Contribution Podcasts not playing

PlanPremiumCountryDenmark DeviceOnePlus 8TOperating SystemAndroid 13 My Question or IssueWhen trying to play a podcast, the player will just become unresponsive. The fast forwards are grayed out, and the video section ia black.From the Android widget...

Visitor

Plan Premium Country Denmark   Device OnePlus 8T Operating System Android 13   My Question or Issue When trying to play a podcast, the player will just become unresponsive. The f...

Lyubka

Moderator

349 Views

1 replies

0 likes

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Superuser Contribution Movile app has not worked

PlanFree/Country SpainDevice(POCO X3)Operating System(Android) My Question or Issue For a month the application has not worked on my phone, it asks me to log in continuously. It does not recognize my password and my username, I get a message that say...

Newbie

Plan Free/ Country  Spain Device (POCO X3) Operating System (Android)   My Question or Issue For a month the application has not worked on my phone, it asks me to log in conti...

Lyubka

Moderator

309 Views

1 replies

0 likes

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Superuser Contribution ANDROID V. IOS Playlist

PlanFreeCountryUSADeviceSamsung Galaxy S23 UltraOperating SystemAndroid 13 My Question or IssueI have noticed that the same playlists on my [Android] Spotify account has a different amount of songs/playlist time (usually less) than on my girlfriend's...

Newbie

Plan Free Country USA Device Samsung Galaxy S23 Ultra Operating System Android 13   My Question or Issue I have noticed that the same playlists on my [Android] Spotify account has a di...

MihailY

Moderator

348 Views

1 replies

0 likes

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Superuser Contribution Add Songs to Playlist Menu

PlanPremiumCountryUnited States of AmericaDeviceS22Operating SystemAndroid My Question or IssueIn the "Add songs to playlist" menu, there is a Recently Played tab, and I have always used queueing songs, and then adding from there to add songs to a pl...

Newbie

Plan Premium Country United States of America Device S22 Operating System Android   My Question or Issue In the "Add songs to playlist" menu, there is a Recently Played tab, and I have...

Yordan

Moderator

397 Views

1 replies

0 likes

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Solved!!Superuser Contribution Download folder full of small files named 'com.spotify.music_xxxx'

Hello, recently noticed Spotify created a ton of small files in my download folder, creating a mess to find my actual downloads. They are named com.spotify.music_xxxx. My file browser categorize them as icons, but I can't open them to check that. Any...

Gig Goer

Hello,  recently noticed Spotify created a ton of small files in my download folder, creating a mess to find my actual downloads. They are named com.spotify.music_xxxx.  My file browser c...

mat4444

Gig Goer

952 Views

5 replies

0 likes

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Superuser Contribution Podcasts stopping, won't resume playback without restart

PlanPremiumCountryUSADevice(Samsung Galaxy S10e)Operating System(Android version 11) My Question or IssueSo recently Spotify has started randomly stopping podcast episodes and when I go to try and resume it, the episode screen looks as if I never sta...

Casual Listener

Plan Premium Country USA Device (Samsung Galaxy S10e) Operating System (Android version 11)   My Question or Issue So recently Spotify has started randomly stopping podcast episodes an...

Eni

Moderator

2289 Views

4 replies

0 likes

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Solved!!Superuser Contribution Spotify inicia música e conecta com aparelhos externos sozinho

Spotify inicia música que eu nunca ouvi e conecta com aparelho externo (denon avr-s730h) sozinho. Às vezes de madrugada quando estou dormindo. Já encerrei o aplicativo mas liga sozinho. Já atualizei o aplicativo e o problema continua. Mesmo após rein...

Casual Listener

Spotify inicia música que eu nunca ouvi e conecta com aparelho externo (denon avr-s730h) sozinho. Às vezes de madrugada quando estou dormindo. Já encerrei o aplicativo mas liga sozinho. Já atual...

Jcspinho49

Casual Listener

16146 Views

8 replies

1 likes

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Superuser Contribution Why is Spotify playing on and storing info on the wrong device?

When I ask Spotify to play on my Google Home, it plays on my husband's phone and stores the song and info in his account. When he does the same, it stores on my account, however, it will play on the Google speaker, but shows controls on my phone.

Visitor

When I ask Spotify to play on my Google Home, it plays on my husband's phone and stores the song and info in his account. When he does the same, it stores on my account, however, it will play on the ...

Eni

Moderator

408 Views

1 replies

0 likes

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Superuser Contribution Repeat option disabled

I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved

Visitor

I am a premium user but repeat option is disabled in my android device, so can someone help me to get this is issue resolved 

Yordan

Moderator

313 Views

1 replies

0 likes

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Solved!!Superuser Contribution No Longer Showing Hearts on Liked Songs in Playlist on Android Devices

PlanPremiumCountryUSADeviceSamsung S10+, Samsung Tab A LiteOperating SystemAndroid Version 12 for S10+Android V. 11 for Tab A Lite My Question or IssueUp until the last couple of updates, songs I liked would display a heart by them within a playlist ...

Gig Goer

Plan Premium Country USA Device Samsung S10+, Samsung Tab A Lite Operating System Android Version 12 for S10+ Android V. 11 for Tab A Lite   My Question or Issue Up until the last cou...

natastrophe1225

Newbie

5601 Views

16 replies

1 likes

Android
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Superuser Contribution Spotify stops playing when connected to car bluetooth

PlanPremiumCountryPortugalDeviceOnePlus3Operating SystemAndroid My Question or IssueSince one of the last updates on Spotify app for Android, when it connects to car Bluetooth, it plays the current song, when that is done, it stops playing without mo...

Casual Listener

Plan Premium Country Portugal Device OnePlus3 Operating System Android   My Question or Issue Since one of the last updates on Spotify app for Android, when it connects to car Bluetoot...

Awildmullins_

Casual Listener

6594 Views

4 replies

2 likes

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Superuser Contribution Opening the app to continue a paused podcast, it keeps changing to a previous album

My Question or Issue When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't save

Newbie

My Question or Issue   When I listen to a podcast and pause it, opening the app will show what I was listening to then auto switch to one of 3 previous comedy albums I listened to but didn't s...

Elena

Moderator

379 Views

1 replies

0 likes

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