Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...
I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...
Spotify Star
759 Views
5 replies
0 likes
PlanPremium (Student)CountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ag...
Plan Premium (Student) Country US Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue I use the queue function often to see what songs I've added and rearrange/...
Moderator
11857 Views
7 replies
2 likes
Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left over.... a check box ability makes it MUCH EASIER to rem...
Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left o...
Newbie
836 Views
2 replies
0 likes
I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?
I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...
Visitor
31004 Views
117 replies
174 likes
Plan: PremiumCountry: UKDevice: Samsung Galaxy A20eOperating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up to premium, and listening over WiFi and mobile data I've noticed quite often that the pitch of music wo...
Plan: Premium Country: UK Device: Samsung Galaxy A20e Operating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up...
Moderator
379 Views
1 replies
0 likes
I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another device. I pay for a family premium and I'm pretty annoye...
I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another...
Casual Listener
2578 Views
4 replies
1 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6a My Question or IssueFor the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried force-stopping and resetting the app, re-installing (and leaving beta), and ...
Plan Premium Country United States Device Google Pixel 6a My Question or Issue For the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried forc...
Roadie
628 Views
1 replies
0 likes
PlanFreeCountryVenezuela Device(LG G7)Operating System(Android 9 ) My Question or Issuehi..i opened the app and my search history was dissapeared, so i´d like to know if there are any option to recover it. thanks in advance
Plan Free Country Venezuela Device (LG G7) Operating System (Android 9 ) My Question or Issue hi.. i opened the app and my search history was dissapeared, so i´d like to kno...
Moderator
336 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceMoto G62Operating SystemAndroid 13 My Question or IssueSpotify crashes every few minutes when running in the background. I have tried reinstalling and have switched off Android's battery optimisation feature for spotify. It ...
Plan Premium Country UK Device Moto G62 Operating System Android 13 My Question or Issue Spotify crashes every few minutes when running in the background. I have tried reinstalling a...
Casual Listener
2050 Views
8 replies
1 likes
PlanPremiumCountryIndiaDeviceRedmi Note 11 Operating SystemAndroid 12 (Snow Cone) My Question or IssueHiI am using the same account on my desktop & Samsung phone, both working flawlessly but when I tried logging in using Redmi Note 11 it failed. I tr...
Plan Premium Country India Device Redmi Note 11 Operating System Android 12 (Snow Cone) My Question or Issue Hi I am using the same account on my desktop & Samsung phone, ...
Moderator
3045 Views
7 replies
0 likes
PlanFree/PremiumDeviceXiaomi Redmi note 8 ProAnker SoundCore 2 Bluetooth SpeakerOperating SystemAndroid 10 Q1PA. 190711.020 My Question or IssueSo the thing is that at work I have a bluetooth speaker connected to my phone and listen to my +1000 song ...
Plan Free/Premium Device Xiaomi Redmi note 8 Pro Anker SoundCore 2 Bluetooth Speaker Operating System Android 10 Q1PA. 190711.020 My Question or Issue So the thing is that at wo...
Moderator
1440 Views
6 replies
0 likes
PlanPremiumCountry DeviceMoto g2021Operating SystemAndroid 11 I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is press play and have it play where I left off in the last session. I see no way to...
Plan Premium Country Device Moto g2021 Operating System Android 11 I run the Spotify app and the home screen is filled with stuff I'm never going to use. All I want to do is pr...
Spotify Legend
933 Views
1 replies
3 likes
PlanPremiumCountryThe NetherlandsDeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueMy issue happens when I listen to spotify via bluetooth devices (wireless earbuds or car sound system). Using the phone speaker works fine. Using othe...
Plan Premium Country The Netherlands Device Google Pixel 6 Operating System Android 14 My Question or Issue My issue happens when I listen to spotify via bluetooth devices (wireless ...
Moderator
747 Views
1 replies
0 likes
When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see screenshots). How can I listen to the full chapter on ...
When listening to the audiobook Babel by R. F. Kuang, track 37 is only 1m37s long, cutting 48 minutes of the track. However, when I play it on the desktop app, it is the full 50 minutes long (see scr...
Moderator
411 Views
1 replies
0 likes
PlanPremiumCountryChinaDeviceHUAWEI Operating System(HarmonyOS，win11)My Question or Issue1.my desktop Spotify cannot be set to Default music player. If I set ，When I double-click on the file, Spotify pops up, not play the music. I have tried to reins...
Plan Premium Country China Device HUAWEI Operating System (HarmonyOS，win11) My Question or Issue 1.my desktop Spotify cannot be set to Default music player. If I set ，...
Moderator
429 Views
1 replies
0 likes
My memory is full and i can't download minecraft
My memory is full and i can't download minecraft
Casual Listener
640 Views
3 replies
0 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueEvery time I try to disable push notifications for a podcast, the button simply doesn't work. I get the message that I'll stop receiving notifications for ...
Plan Premium Country Israel Device Samsung Galaxy S22 Operating System Android 14 My Question or Issue Every time I try to disable push notifications for a podcast, the button simply...
Visitor
1241 Views
4 replies
2 likes
Spotify Android version 8.5.77.1043 Hi.Since the latest update, when I have been casting from spotify to a chromecast or Google Home/Nest device, when I stop playback (via phone or voice command) and try to play on my phone...I can't switch playback ...
Spotify Android version 8.5.77.1043 Hi. Since the latest update, when I have been casting from spotify to a chromecast or Google Home/Nest device, when I stop playback (via phone or voice c...
Visitor
13927 Views
28 replies
20 likes
There has been an ongoing thread about local files not working correctly on Android. It has been falsely marked as solved. It is not solved and plagues tons of devices. Address the problem and fix it. All the info is there, now actually do something ...
There has been an ongoing thread about local files not working correctly on Android. It has been falsely marked as solved. It is not solved and plagues tons of devices. Address the problem and fix it...
300 Views
0 replies
0 likes
when i want to put a certain song in my playlist, it says it's already in it, but it's not
when i want to put a certain song in my playlist, it says it's already in it, but it's not
Moderator
322 Views
1 replies
0 likes
